Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfort Plus

Posted Nov 3, 2014
Large, clean, quiet, comfortable room, great towels- my favorite feature, though, was the bed. Got the best night's sleep I've ever had away from home.
Comment from Hotel Management
Nov 19, 2014 by Ludwing Ardon, Hotel Management
Dear guest, Glad to see you had a comfortable stay. Many guests like yourself love our beds and find they have a very relaxed stay with us. I look forward to your next visit to our area. At your service, Ludwing Ardon Assistant General Manager
1 out of 5
by A verified traveler

Just a place to sleep but couldn't even do that

Posted Oct 28, 2014
Needed a place to stay for a night after a wedding. Unknown to us that this hotel rents to state subsidized renters. Small children running the hallways at 3am and a fight between two men and a women and doors slamming for over a hour around 3-4am
Comment from Hotel Management
Nov 6, 2014 by Ludwing Ardon, Hotel Management
Dear Guest, I do apologize if you did not get any rest with us. This is not the type of stay we provide to our guests as most of our guests inform us they have a comfortable stay with us. As for the running around of other guests I also apologize for that. Sincerely, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Close to everything. Nothing to report. Was a regular old hotel. Clean and had free buffet breakfast that was pretty good. I'm
Comment from Hotel Management
Oct 27, 2014 by Ludwing Ardon, Hotel Management
Dear guest, Thank you for your review of our hotel. I am pleased you found us to be clean and enjoyed our complimentary breakfast in the morning. Many of our guests enjoy the breakfast in the morning due to it being a full breakfast and not just a continental one. Sincerely, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pa

Very nice

Posted Oct 21, 2014
We arrived on a Friday and were greated with a friendly helpful front desk staff. The lobby was decorated for Halloween which was great because my mom and I were going to see Salem so it kept us in the spirit of the holiday. Our room was very nice with updated furniture and comfortable clean beds. The bathroom was a bit small but clean. They had a hot free breakfast which is one of the reasons for picking the hotel. We were not disappointed ... Eggs, sausags , Bacon, pancakes, biscuits ect. It got a little crowded but we always found a table. The only negative comment would be the parking. We had to park in the far back of the hotel because all of the upfront parking was for gold members only. My mom has bad knees alsoit would have made us feel better to be closer to the hotel when walking from our car at night.
Comment from Hotel Management
Oct 24, 2014 by Ludwing Ardon, Hotel Management
Dear Alissa, I am glad to see you enjoyed your stay with us and liked our Halloween decorations. We actually just finished our pumpkin carving contest earlier this week. Our breakfast ladies ended up winning the contest with a great pumpkin design. In regards to your comments on parking, we also have additional parking available in the adjacent parking garage which is available as well. Yours in the Halloween spirit, Ludwing Ardon Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Daily parking fee

Posted Oct 20, 2014
Pros: It was very clean, comfortable and the staff was extremely friendly.
Cons: Do away with the cost of leaving a car would make it more the price of the hotel a little more attractive.
Location: I got there late and left early, though I did see stores near by.
When I'm flying in the early morning, I always find a hotel that let's me leave my car while I'm away. The hotels that I usually stay at don't cost anything to leave my car though this one did. I was disappointed; the hotel was very expensive, 15 minutes to Logan and it costs $10.00 per day to leave your car. I did not schedule this stay; my new assistant did.
4 out of 5
Recommended
for Other
by A verified traveler

Nice hotel, location ugly.

Posted Oct 17, 2014
Pros: Not nice location, 8 miles from airport, but excellent shuttle service.
Cons: An area to eat where you DON'T have to see the TV.
Location: not a nice location but can get a train to the centre of Boston
Very nice room EVERYTHING worked, TV, Air Water etc. my bed was very comfortable and the room was very clean. Late check in chap Oct. 14th. was grumpy (remember late arrivers tired too), daytime staff Oct.15th. wonderful!
Comment from Hotel Management
Oct 22, 2014 by Ludwing Ardon, Hotel Management
Dear guest, Thank you for your review of your stay with us. Although I am glad you enjoyed your stay with us, I am disappointed one of the members of our staff did not provide with a great service. This is not what we are known for and not what I expect of my staff. Again I thank you and look forward to your next stay with us. Yours in hospitality, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pre-vacation

Posted Oct 14, 2014
Cons: Staff that is willing to work with the customer, not against.
We chose this hotel because we were told that a free shuttle to the airport as well as free parking for our car was available. Upon our arrival we were greeted by two staff members that were less than professional. When I inquired about the shuttle we were told it did not begin running until 4:00 am. I explained to them we were told it runs at all times they stated that we were misinformed and we would need to take a taxi at our cost, which was forty dollars. We were then told that we needed to pay ten dollars a day to park our car, when we were told at the time of booking was free. After a lengthy discussion with the staff our parking was free. I was extremely dissatisfied with the nonprofessional attitude of the individuals. It was disappointing to begin our vacation this way, and even more disappointing that the staff appeared to enjoy our dissatisfaction.
Comment from Hotel Management
Oct 25, 2014 by Ludwing Ardon, Hotel Management
Dear Guest, I apologize for any confusion in regards to our parking. Parking for our guests is complimentary while they are staying in our hotel but for long term parking or guests looking to leave their vehicle here while on vacation/business trip, etc, there is a $10 per day charge. We do not offer park and fly packages with expedia or any of its affiliates. I will speak with my staff in regards to there reactions as it is not an impression I want a guest leaving our hotel with as "enjoying our guest's dissatisfaction" perception. This is not the type of business we are in. I am pleased they came to a resolution to your issue. At your service, Ludwing Ardon Assistant General Manager
3 out of 5
by A verified travelerfrom massachusetts

Fire the night reception man.

Posted Oct 12, 2014
Pros: Comfy beds, clean bathroom
Cons: Employ night crew that appreciates having a job and welcomes its guests.
Late night clerk rude . He said he'd rather be sleeping than working. He was sloppily dressed.He didn't show any interest in welcoming me. He watched me lug my suitcase up the three steps and never told me there was a way to use the ramp that I found in the daylight. I would never employ this young man. He doesn't represent the goals of the Holiday inn express. Morning crew throughout the inn very pleasant .
Comment from Hotel Management
Oct 17, 2014 by Ludwing Ardon, Hotel Management
Dear hannah, Thank you for your feedback and I apologize with the service you received from our night reception agent. This is not the kind of service our staff delivers as you saw by our morning staff. We strive to always deliver great professional service as we are in the hospitality industry. Sincerely, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Good hotel

Posted Sep 30, 2014
Room is clean Nice furniture Good breakfast Friendly staff
Comment from Hotel Management
Oct 5, 2014 by Ludwing Ardon, Hotel Management
Dear Lena, I am pleased you enjoyed your stay with us. I am definitely happy you found our hotel to be clean and our staff to be friendly. I hope to see you again in the near future. Yours in hospitality, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Employees

Posted Sep 30, 2014
Your employees should be trained in how to get to the ship terminal.
Comment from Hotel Management
Oct 5, 2014 by Ludwing Ardon, Hotel Management
Thank you for your feedback from your previous stay with us. I will be going over this with our staff since the entire staff should be aware of this but it is always a good idea to recap. Thank You, Ludwing Ardon Assistant General Manager