Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified traveler

Nice hotel, location ugly.

Posted Oct 17, 2014
Pros: Not nice location, 8 miles from airport, but excellent shuttle service.
Cons: An area to eat where you DON'T have to see the TV.
Location: not a nice location but can get a train to the centre of Boston
Very nice room EVERYTHING worked, TV, Air Water etc. my bed was very comfortable and the room was very clean. Late check in chap Oct. 14th. was grumpy (remember late arrivers tired too), daytime staff Oct.15th. wonderful!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pre-vacation

Posted Oct 14, 2014
Cons: Staff that is willing to work with the customer, not against.
We chose this hotel because we were told that a free shuttle to the airport as well as free parking for our car was available. Upon our arrival we were greeted by two staff members that were less than professional. When I inquired about the shuttle we were told it did not begin running until 4:00 am. I explained to them we were told it runs at all times they stated that we were misinformed and we would need to take a taxi at our cost, which was forty dollars. We were then told that we needed to pay ten dollars a day to park our car, when we were told at the time of booking was free. After a lengthy discussion with the staff our parking was free. I was extremely dissatisfied with the nonprofessional attitude of the individuals. It was disappointing to begin our vacation this way, and even more disappointing that the staff appeared to enjoy our dissatisfaction.
3 out of 5
by A verified traveler from massachusetts

Fire the night reception man.

Posted Oct 12, 2014
Pros: Comfy beds, clean bathroom
Cons: Employ night crew that appreciates having a job and welcomes its guests.
Late night clerk rude . He said he'd rather be sleeping than working. He was sloppily dressed.He didn't show any interest in welcoming me. He watched me lug my suitcase up the three steps and never told me there was a way to use the ramp that I found in the daylight. I would never employ this young man. He doesn't represent the goals of the Holiday inn express. Morning crew throughout the inn very pleasant .
Comment from Hotel Management
Oct 17, 2014 by Ludwing Ardon, Hotel Management
Dear hannah, Thank you for your feedback and I apologize with the service you received from our night reception agent. This is not the kind of service our staff delivers as you saw by our morning staff. We strive to always deliver great professional service as we are in the hospitality industry. Sincerely, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Good hotel

Posted Sep 30, 2014
Room is clean Nice furniture Good breakfast Friendly staff
Comment from Hotel Management
Oct 5, 2014 by Ludwing Ardon, Hotel Management
Dear Lena, I am pleased you enjoyed your stay with us. I am definitely happy you found our hotel to be clean and our staff to be friendly. I hope to see you again in the near future. Yours in hospitality, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Employees

Posted Sep 30, 2014
Your employees should be trained in how to get to the ship terminal.
Comment from Hotel Management
Oct 5, 2014 by Ludwing Ardon, Hotel Management
Thank you for your feedback from your previous stay with us. I will be going over this with our staff since the entire staff should be aware of this but it is always a good idea to recap. Thank You, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel reasonably close to downtown Boston.

Posted Sep 29, 2014
We have a good experience even through restaurant choices nearby are limited. We were looking for a good hotel near Boston that would not cost us $350+ per night. Room was very comfortable and clean. Breakfast was good. Recommend.
Comment from Hotel Management
Oct 4, 2014 by Ludwing Ardon, Hotel Management
It is good to hear you had a comfortable stay with us and we were within your budget. Our location and complimentary shuttle service make us a great choice in value to staying in the city or near the airport if guests do not mind the extra 10 minutes of driving. I appreciate your recommendation and look forward to your next stay with us. Thank You, Ludwing Ardon Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Less than 10 miles from Boston Logan

Posted Sep 21, 2014
Bed is very comfortable, in fact most comfy of any hotel ever stayed in.
Comment from Hotel Management
Sep 25, 2014 by Ludwing Ardon, Hotel Management
Thank you for posting a review of our hotel. I am pleased you had a comfortable stay with us. We receive countless compliments on the comfort of our beds and pillows. Yours in hospitality, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock, CT

Good hotel near Logan Airport

Posted Sep 18, 2014
Location: It's about ten minutes or so from Logan; they provide transportation if needed.
I have stayed at this hotel before mainly for convenience to Logan airport, and I was pleased to see that it has been refurbished; it's much nicer than before. The staff was pleasant, the room was clean and quiet, and there was a decent continental breakfast available. In all I found my stay very satisfactory and would stay at this hotel again. There is a variety of restaurants nearby as well.
Comment from Hotel Management
Sep 30, 2014 by Ludwing Ardon, Hotel Management
Dear Dave, Thank you for your review. The staff always looks to deliver great service to all our guests and I am pleased they delivered. Our complimentary breakfast in the morning and shuttle service make us a great value. I thank you for your feedback and look forward to your next visit. Yours in hospitality, Ludwing Ardon Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

Very good location, excellent facilities

Posted Sep 4, 2014
Pros: Everything
Location: Very good location, if you have a car.
Excellent staff! All personnel were eager to help and make your stay a wonderful experience.
Comment from Hotel Management
Sep 4, 2014 by Ludwing Ardon, Hotel Management
Dear Mimi, Thank you for your 5 star review. I am pleased you found our staff to be excellent. You are correct they are always eager to help out our guests as they enjoy working with our guests. Your comments are greatly appreciated and I will be sharing them with the staff. At your service, Ludwing Ardon Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from wilmington, de

Good value convenient to Saugus.

Posted Sep 1, 2014
Good value, rooms are clean and nice. What you would expect.
Comment from Hotel Management
Sep 4, 2014 by Ludwing Ardon, Hotel Management
Thank you for taking the time to post a review about your recent stay with us. I am pleased you found us to be a good value for you as that is the perception many of our guests leave our property with. I look forward to your next visit to our hotel. Sincerely, Ludwing Ardon