Front of property - evening/night
Check availability

Reviews of Relais Bernard Loiseau

5 out of 5
Relais Bernard Loiseau
2, rue D'Argentine, Saulieu, Cote-d'Or

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Soren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a fantastic place
Just a fantastic place Nice rooms The best SPA we have visit and super professional treatments ! The restaurants are both great, serving super food and wine.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jonathan

Very nice staff and top restaurant
Stayed 1 night in Aug 2023

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place
Stayed 1 night in Sep 2022

10/10 Excellent

Cintia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe of traditional French maison
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, attentive staff
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Overpromise and underdeliver for a 5-star
Announced as a 5-star hotel within a luxury restaurant environment, we awaited for an extraordinary experience at the best of what France could offer. Sadly enough, bathroom was insufficiently clean (hair in the tub), under equipped (no boiler nor coffee machine, can you imagine that) and lastly no restaurant availability for the hotel's guest. We could also add that desk service was very poor. One last comment: even if SPA is very well equipped, hotel's guest has to pay for an extra fee of 50€. It should have been announced before and local service was below par in comparison with similar SPAs across Europe. As a whole, we've been very disappointed by an overpromise and underdeliver case. For the budget contemplated of 315€ including SPA and excluding breakfast, better options are available. Though, consider SPA external fee for a relaxing afternoon while staying in a real 5-star hotel by 2019 standards.
Stayed 1 night in Jun 2019
Response from Jennifer on Aug 3, 2021
Dear sir, Dear Sir, Thank you for taking the time to make your observations regarding your stay at Le Relais Bernard Loiseau. It goes without saying that our daily objective is to improve upon the consistency of our service. It is through comments like yours that assist our teams to appreciate that we have to continue to elevate the bar of our service with each and every guest. Further to your comments, we have made the necessary so that the rooms are fully equiped and the spa access are now included for every hotel residents. Once again, we agree, it is all about consistency in a hotel with a reputation as ours. Your very constructive comments are very much helpful. Yours sincerely, Jennifer

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great food,
Great food, not cheap!!! room was OK but in need of an update

10/10 Excellent

Kayoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても美味しいランチでした。スパも楽しめ、近くの小さな美術館ポンポンも楽しめました。電車路線とバスが少ないので車がないと不便です。
Stayed 1 night in Oct 2023

10/10 Excellent

jacques

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bien à tout point de vue
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルのレストランでの食事は必須でスパ用に水着の準備も
フランスグルメ紀行でこの五つ星ホテルを知り予約しました。最も安価なコンフォートルームに泊まりましたが、クラシックな部屋に最新の設備が整えてあり十分満足できます。バスタブのある浴室はトイレとは別になっているのも嬉しいです。どの部屋からも見える庭もなかなかで、是非散策して欲しいと思います。伝説のシェフであるロワゾー氏直伝の料理を食べるため、奮発して7料理のフルコースと料理に合わせる3杯のグラスワインにしました。今まで食べたフランス料理の概念を覆す素晴らしい美味しさでした。朝食も他のホテルとは一線を画していて、是非、バイキングで食べて欲しいと思います。併設されているスパも無料で利用できることを知らず、水着を準備していなかったので利用できず残念でした。水着を忘れないで下さい。
ロワゾー氏の資料のあるロビー
レセプション
部屋から北側の眺め
コンフォートルーム
Stayed 1 night in Oct 2023

10/10 Excellent

DOMINIQUE

Stayed 1 night in Aug 2023

6/10 Okay

alexandre

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Attrape touristes fortunés. Tarif exhorbitants. Service très inégal et le plus souvent mécanique et insipide
Stayed 2 nights in Aug 2023

10/10 Excellent

Monique

Stayed 1 night in Apr 2023

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une bulle de bonheur gastronomique et de bien être.
Stayed 1 night in Feb 2023

8/10 Good

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra men lite gammaldags
Högt ställda förväntning baserat på rykte och prisläge uppnåddes Ej. Allt var bra men förväntat mig bättre.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gilliane

Stayed 1 night in Jul 2022

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape Loiseau
Nous y avons passé une nuit. Il y a plus de 20 ans que nous n’étions pas venus. C’était génial. Nous avons dîné au gastro. Le personnel est adorable. Les chambres sont spacieuses et calmes. Nous reviendrons avec grand plaisir
Stayed 1 night in Jun 2022
Response from Quiterie on Jun 10, 2022
Chère cliente, Merci de nous avoir partagé l'essentiel de votre séjour au Relais Bernard Loiseau. Ravis de voir que vous avez apprécié une nouvelle fois nos services. Nos équipes mettent tout en œuvre pour que l'expérience de nos clients se passe pour le mieux, dans le calme. Nous restons disponibles et à votre écoute pour l'organisation de vos prochains séjours parmi nous. Quiterie, Marketing & Communication

10/10 Excellent

Lidia

Stayed 1 night in May 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux sejour
Comme toujours merveilleux, le SPA est sublime nous qu’une seule hâte d’y revenir.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Séjour au-delà de nos attentes dans cet établissement qui fait tout pour que l'on s'y sente le mieux possible. Chambre spacieuse, confortable et calme. Le Spa est également de qualité. Enchanté par cette expérience
Stayed 1 night in Dec 2019
Response from Jennifer on Aug 3, 2021
Cher Client, Merci pour avoir pris le temps de partager votre expérience suite à votre visite au Relais Bernard Loiseau Nous nous réjouissons que vous ayez eu l’opportunité de découvrir notre spa multi-primé Loiseau des Sens. Nous espérons avoir la joie de vous accueillir très bientôt pour une nouvelle expérience d’exception. Bien à vous, Jennifer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
À la hauteur de ce que nous attendions, charme, relative discrétion, plaisir des sens, excellent.
Stayed 1 night in Jun 2019
Response from Jennifer on Aug 3, 2021
Cher client, Merci pour avoir pris le temps de partager votre expérience suite à votre visite au Relais Bernard Loiseau. Sachez que nous n’avons pas manqué de partager vos compliments avec nos équipes. Au plaisir de vous accueillir prochainement, Cordialement, Jennifer