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Reviews of Holiday Inn Express Sault Ste Marie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Sault Ste Marie, an IHG Hotel
320 Bay St, Sault Ste. Marie, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1003 reviews" "
Rating 8 - Good. 323 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

OLUKAYODE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Danny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It wa loud in the evening tomany people coming and goig all through the evening and earl morning
Stayed 1 night in Apr 2024

6/10 Okay

Shelley

Business traveler
Liked: Cleanliness, staff & service
The front desk staff werr amazing. I booked because it had a pool and hot tub but after i checked in insaw a sign that the pool was closed. Frustrating. There was a fight outside my room wit
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds with great pillows!!
Stayed 1 night in Mar 2024

10/10 Excellent

KWOK FAN SIMON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a big mall in opposite. Cleanliness like a brand new. There is free ev charging for tesla
Stayed 1 night in Mar 2024

8/10 Good

Melody

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Anastasia, Fort McMurray

Liked: Staff & service, amenities, property conditions & facilities
The electricity went off at the hotel. I was on the second floor and the noise was extremely horrible with kids running up and down. Carpet on floor was grubby and felt gross.
Stayed 1 night in Mar 2024

10/10 Excellent

Marinda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service. Breakfast was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Too bad the hot tub wasn't working
Stayed 1 night in Mar 2024

8/10 Good

Fausto

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great. I wish the hot Tub could be open later. The only thing but I assume is the area not the hotel itself. Is that all restaurants close really early.
Stayed 1 night in Mar 2024

10/10 Excellent

Josee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jesse, L'Orignal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Brooke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything ! About this hotel the room the breakfast! And the staff and hopitality they offer.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was helpful and kind. The breakfast was amazing! So many options, including salad!
Stayed 1 night in Mar 2024

8/10 Good

Claire

Stayed 1 night in Feb 2024

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing some painting and renos we were a bit confused about where the room was but found the signs quickly.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Feb 2024

4/10 Poor

JOSEE

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property was under construction. Very noisy, very early in the morning. Staff was not accommodating to our group AT ALL
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and clean and the staff was amazingly helpful!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across the mall as well as the GFL arena. Staff were excellent and extremely helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Lukas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
111
Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Shari

Stayed 1 night in Feb 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Hailey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great facilities.
Stayed 1 night in Jan 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tarique ali

Liked: Cleanliness, staff & service, property conditions & facilities
Chris at the front desk was amazing. He was super helpful with everything and also arranged us a late check out. The property was clean and the bed were super comfy. Thanks for your hospitality. Would surely stay there again.
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service
Was on floor 3, and athletic teams were in the hallway for hours very late being loud
Stayed 1 night in Jan 2024

10/10 Excellent

Jen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Easy to find, walking distance to shopping and restaurants.
Stayed 4 nights in Jan 2024
Response from GM- Nick on Jan 26, 2024
Thanks Jen! Hope to see you again soon ;)

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great friendly staff, good value for the location
Stayed 1 night in Jan 2024
Response from GM- Nick on Jan 26, 2024
Thanks Felix! Hope to see you again!

10/10 Excellent

Diane

Nice clean room and a big comfy bed
Stayed 1 night in Jan 2024
Response from GM - Nick on Jan 26, 2024
Great to hear Diane, Come back any time!

10/10 Excellent

Jayme

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from GM- Nick on Jan 26, 2024
Thanks Jayme! Safe travels

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything especialy the greeting service at the hotel the staff is great
Stayed 1 night in Jan 2024

10/10 Excellent

Eldose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, room comfort
The rooms where nice and very clean. The hot tub was hot but the jets barely turned on. The hot breakfast was great, just would have been more eco friendly if we did not use plastic forks and paper plates
Stayed 2 nights in Dec 2023

10/10 Excellent

Corey

Stayed 1 night in Dec 2023

8/10 Good

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was alright
Stayed 1 night in Dec 2023

8/10 Good

Karen

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like coming home!
From the moment I walked into the doors I fet like I was being treated by family, the lady at the front desk was so friendly, big smile, was quick at checking us in and explained well where to locate things, the house keeper was so friendly gave my daughter and I some helpful tips, and went above and beyond, this was an amazing stay with friendly kind ppl and I will definitely be back
Stayed 1 night in Dec 2023

6/10 Okay

Poorna

Stayed 1 night in Nov 2023

10/10 Excellent

Zakiya

Stayed 1 night in Dec 2023

6/10 Okay

BART

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at this time.
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When we pulled into the lot, I thought we had made a huge mistake. It was packed with kids running around. Inside was worse — loud kids and parents, there for a hockey tournament across the street, we’re running, yelling, etc., especially in the breakfast area. However, when we got to our room, we found that it was clean, comfortable, and surprisingly quiet. We didn’t hear a peep from the kids, and slept well before continuing on our trip early the next day. Surprising number and variety of restaurants and bars to choose from in quick walking distance, too!
Stayed 1 night in Nov 2023

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Despite seemingly few guest, we were given a room right off the lobby and heard every guest checking in. Way too loud.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Traveled with family
Thank You so much for the birthday wishes which were posted in the room for Sierra. 13 years old and she was thrilled for the acknowledgment from the staff!
Stayed 1 night in Nov 2023