Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Michigan Bay Area,

convenient to the entrance to the Soo Locks,

Posted Jul 28, 2015
Pros: location and the nice quality
Cons: pool area
Location: close to eating areas and shopping and the Soo locks.
very nice location and the hotel was clean and a friendly staff. the pool needs some help, no towels when we arrived and peeling rusty paint on the roof
5 out of 5
for Everyone
by A verified traveler

Great Location

Posted Jul 26, 2015
Great location for visiting the locks, shopping, and dining
4 out of 5
for Everyone
by A verified traveler from Michigan

A nice place right in town.

Posted Jul 7, 2015
Pros: Good service, good form good location.
Cons: Our room was supposed the be wheelchair accessible, but the bathroom door was too small for my standard wheel wheelchair to fit through!
Location: It was right by the Soo Locks and the main tourist street.
The room was wonderful, and the restaurant fabulous.
3 out of 5
for Everyone
by A verified traveler from Michigan

Excellent location to be a soo locks....

Posted Jul 2, 2015
This is a historic hotel so dont expect modern rooms....Swimming pool area is ok but need to have someone check it for towel supply..... Restaurant service we were seated immediately was not busy...but waiting several minutes to have someone adk if we had been waited on.....food was much better than we had last year..glad to see improvement.....We tried to book for next year engineering day event but was told we can only book up until June........Still needs some improvements since Ramada took over...but love the location...and we will be back.......
2 out of 5
by A verified traveler

Restaurant is a nightmare

Posted May 4, 2015
Pros: Restaurant
Cons: Update the building - keep it as intended
Location: awesome location..highly recommend the pubs/local fare and VFW
Horrible stay; expected so much more for the price. The only positive experience is the lounge staff and management. Its sad to watch a gorgeous building like that be so abused and poorly managed.
4 out of 5
for Everyone
by A verified traveler from Los Angeles

Great location, nice hotel

Posted Jan 4, 2015
We had a suite. Nice, but not excellent. Very dated. Loud blower for heat. Room temp was hard to control, I was hot and cold all nigh. The trestaurant has a great location, lots of Windows with view of the Soo Locks, but we found the food very mediocre. Great spot, though. It would've been much nicer if the mall had also been excellent. Parking was super easy, close and free.
4 out of 5
for Everyone
by A verified traveler from Sheboygan, WI

Nice older facility with a touch of class

Posted Dec 1, 2014
Pros: Very quiet. Comfortable and large room.
Location: We were only there over night but we enjoyed the locks and the town.
We had a very nice but short stay. The staff was excellent. We asked for a room viewing the locks and they took care of it. Very friendly staff that was dealing with a coach bus of guests the same night. The hotel was clean and tidy. Older decor but very comfortable and quiet. Looking forward to returning.
4 out of 5
for Business Travelers
by Billie from Baton Rouge

Visiting the area for work for a week

Posted Nov 9, 2014 on Hotels
My wife and I flew up there for business. We stayed at the hotel for 7 nights and were able to explore the area some. It appears that we were there in the low tourist season. It was fun, however. There are several restaurants within walking distance with acceptable to above average food. The hotel gym definitely is not their strong point. The pool is ok.
4 out of 5
for Families
by A verified traveler from Superior, WI

Location, location, location

Posted Oct 7, 2014
Pros: Location is perfect for ship viewing.
Cons: Staff was helpful, but not particularly friendly.
Location: Tourist shops and restaurants near by. Mini golf in season.
This hotel is right across the street from the park edging the Soo Locks. You can see boats entering and leaving the locks from your hotel room. That is the reason we stay here! The Expedia add says free breakfast, but it is actually a $2.50 voucher for the restaurant.
3 out of 5
by Doug from Traverse City

No Heat, No Breakfast

Posted Sep 19, 2014 on Hotels
This was a september stay and the evening temps were in the 40's. It cooled off quite a bit in my room, but I could not get the heat to come on, when I called the front desk they said that they are on a boiler system and since more people were wanting A/C than heat they couldn't turn on the boiler. NOBODY wants A/C when it's 60 in your hotel room, they were just too cheap to provide heat. They used to provide a complimentary breakfast, but not anymore, now they just give you a $2.50 discount coupon. For no hassle with heat and a good breakfast I will definitely pay the extra $30 to stay at the Holiday Inn Express.