Classic Room | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Hotel d'Anjou

4 out of 5
Hotel d'Anjou
1 Boulevard Marechal Foch, Angers, Maine-et-Loire

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 477 reviews" "
Rating 8 - Good. 180 out of 477 reviews" "
Rating 6 - Okay. 49 out of 477 reviews" "
Rating 4 - Poor. 18 out of 477 reviews" "
Rating 2 - Terrible. 6 out of 477 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, gorgeous rooms and I cannot say enough good things about the staff. Just terrific.
Stayed 3 nights in Oct 2023
Response from Hotel d'Anjou on Oct 19, 2023
Thank you very much for your feedback ! Looking forward to welcome you another time when you we'll come back in Angers !

8/10 Good

Lesther

Stayed 3 nights in Aug 2023
Response from Hotel d'Anjou on Sep 14, 2023
Merci beaucoup !

10/10 Excellent

Flemming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel d'Anjou on Sep 14, 2023
Merci beaucoup !

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast was very poor. Even at 9am, staff were unable to clear tables fast enough or to restock the buffet. We had to wait 40 minutes for more bread, and then it arrived frozen! Breakfast was hyped in the room information but was shocking.
Response from Hotel d'Anjou on Sep 14, 2023
We are sorry to read this comment. Indeed, we were in summer period and thus in reduced workforce what explains your problems during the breakfast. We apologize for this, but thank you for your comment, which helped us to improve and better understand this type of situation.

4/10 Poor

Lucas

Disliked: Staff & service, property conditions & facilities
I'm very sad to write this review and have reached out to the property twice for a reply and rectification of my recent stay without a reply. While the hotel, staff and room are perfectly lovely. I arrived and was left 2 Shampoo bottles (one of which had already been clearly opened) and no Conditioner. The fire alarm went off and was a false alarm, however my sleep after a long journey from Australia (30 Hours) was very disrupted. The following night I had no hot water to have a shower, the next morning, still not rectified and after a restless night sleep was offered to shower in another uncleaned room just down the hall, traipsing there in my dressing gown with all of my toiletries, however this room thankfully had Conditioner. The hot water had apparently been fixed however that evening after a cold and wet day, I was greeted to no towels in my room and tepid water. When I requested some towels, the receptionist brought me a very old and stained bath mat which was quite disgusting. Requesting to speak with a manager this was denied as to none being on site and they wouldn't be on site for the remainder of my stay another 2 days over the weekend. I requested another room and was told I should move Hotels. Now as the basic necessities of a hotel such as hot water weren't available to me for 2 days of my 4 day stay and no manager was on hand or would contact me, this was most upsetting. I had no desire to change hotels for my final night and no compensation was offered.
Stayed 4 nights in Mar 2023

6/10 Okay

Felicia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel ran out of hot water for a few hours two days in a row during our stays. The staff also didn’t change the bed sheets and forgot to take out our garbage.
Stayed 3 nights in Mar 2023

8/10 Good

Weichun

Stayed 3 nights in Mar 2023

8/10 Good

Pascal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
angers
the elevator has to be replaced because is really small
Stayed 2 nights in Sep 2022
Response from Reception on Oct 25, 2022
Dear Sir,Thank you very much for taking the time to write to us following your very recent experience at the Hôtel d'Anjou.We fully understand your dissatisfaction with the inconvenience of the size of our lift.We would simply like to inform you that it is part of the historical and cultural heritage of Angers, being the first lift in the city.Please be assured that your comments are taken with the utmost consideration.We look forward to welcoming you back to Angers in the near future.Kind regards,The team of the Hôtel d'Anjou.

2/10 Terrible

glen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay
When we arrived there was no one at reception. Called reception no answer. After 5 minutes member of staff appeared. As gold member should have had a free drink but the hotel has no bar or restaurant! How is this a 4 star hotel? No one at the hotel spoke English at all. Shower was weak and Luke warm and there was a lot of white noise in the room making it difficult to sleep. Overall not a great experience.
Stayed 1 night in Sep 2022
Response from la réception on Nov 2, 2022
Dear Sir ,Thank you for taking the time to share your feedback with our guests.We regret that the reception did not represent what you expected for your stay.During this period of renovation, our bar is not yet available, which does not allow us to welcome you to consume and we apologize for this. We apologise for this. Please be assured that we take great care to ensure the comfort of our guests.Finally, we take note of your feedback, and will not fail to share it with the services We wish you all the best for the future.Best wishes,The Reception

8/10 Good

BeatrizGuadalupe, Naucalpan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty but it did not have parking at all. When I was ther I asked the recepcionist about the parking, I was prepared to pay for it, but she told me that they only have 10 spaces for parking an they where busy. I dont undertand why in the Epedia Page they put thay they have parking an they did not. I think Expedia have to check the properties before they put them in the Page. It is not valid for the customers
Stayed 1 night in Sep 2022
Response from clarisse on Nov 2, 2022
Dear customer ,Thank you for taking the time to share your feedback with the internet users.We are delighted to read that you enjoyed our establishment.We regret that you were unable to use our car park. During this busy period, we can confirm that we have a high demand for reservations for our car park. It is best to book in advance to ensure that you have access during your stay.We wish you a pleasant stay.Best wishes,The Reception

10/10 Excellent

Hugh

Stayed 1 night in Aug 2022
Response from Manon - Réceptionniste on Aug 6, 2022
Cher client, Je vous remercie sincèrement pour votre note très positive, cela nous motive énormément. C'était un réel plaisir de vous recevoir au sein de notre établissement. Nous espérons vous revoir bientôt pour l'ouverture de notre restaurant et de notre spa. N'hésitez pas à nous faire savoir s'il y a certains points à améliorer au sein de notre hôtel. Cela nous permettrait de nous perfectionner pour votre prochain séjour. Je reste à votre disposition pour toute demande éventuelle. En vous souhaitant une agréable soirée. Manon - Réceptionniste

10/10 Excellent

Delphine

Stayed 1 night in Jul 2022

6/10 Okay

Audrey

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property has nice and clean but .some of the manager were mean. I did-not like how people were asked their room number before they can eat . I also didnot like how they treated me when I ask them for a bag of tea. After all the money I spend there what is a bag of tea? Honestly
Stayed 4 nights in Jul 2022
Response from Armance - Apprentie Réceptionniste on Jul 27, 2022
Dear Madam, We thank you for your feedback. However, we don't understand when you say that some of the manager were mean because the whole staff is always doing is best to satisfy our clients. Regarding the breakfast, we have to ask the number of your room to know if you booked it or if we need to add it in your reservation and there is nothing bad in it, I hope that you will understand it. Regarding the bag of tea, we told you that this is the cleaning team that normally brings you some tea when they are doing your room before 15h and we sincerely apologize if you never had it. Sincerely,

8/10 Good

Paddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again - but after the upgrade
Nice hotel, took ages and multiple attempts to get through on the phone. Underground car park in side street nearby difficult to access but very secure and a comfort when you have a car full of stuff. Room v comfy and missing tea bags and coffee. Renovations meant much of the hotel was dust sheeted but the breakfast room was really interesting old style. Buffet breakfast was fine but, in truth, nothing special. Staff v friendly but quite thin on the ground leaving Reception vacant for quite long periods. Happy to stay again but the 4 star rating must be in anticipation or based on the aged 19th C decor.
Stayed 1 night in Jun 2022
Response from Rodrigue on Jun 29, 2022
Dear guest, We want to thank you for taking the time to leave us a comment and for the note you gave to us. We are sorry that you met some issues during your stay but happy taht you appreciated it overall. We hope to see you again after the end of our renovation works to prove to you that we truly deserve our 4 stars rating. Regards,

10/10 Excellent

michael

Stayed 1 night in Jun 2022
Response from Armance - Apprentie Réceptionniste on Jun 5, 2022
Cher client, Nous vous remercions sincèrement pour votre retour ! Nous sommes ravis que votre séjour vous ai plu et votre note très positive nous fait plaisir. Nous espérons que vous reviendrez nous voir bientôt afin de découvrir les futures nouveautés que l'Hôtel d'Anjou vous réserve ! Belle journée à vous,

4/10 Poor

Lorenzo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent location for exploring Angers. Lovely room.Underground parking available at extra cost.
Stayed 1 night in Jul 2020

6/10 Okay

Darren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Clinging onto 4 stars
This is a really nice building, classical European on a lively street near the centre of Angers. The decor is what you might call ... tired! I would recommend it based on the price and “dont be too fussy”
Stayed 1 night in Jul 2020
Response from Louise on Jul 19, 2020
It will be a a pleasure to welcome you in a renovated bedroom another time. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Hotel staff was so friendly, and rooms are very nice!!
Stayed 1 night in Feb 2020
Response from Romain, réception. on Mar 3, 2020
Good morning, sir thank you for your comment, looking forward to welcoming you back to our establishment. cordially.

8/10 Good

Lizanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Louise - Réception on Jan 8, 2020
Merci pour cette jolie note encourageante ! A très bienôt,

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a superb location
Our room was quite small, but very clean and warm and chic, with an extremely comfortable bed. It was triple glazed with great sound-proofing! The lift is old and quirky - in keeping with an old building, but worked perfectly. We saw several receptionists during our stay, and everyone was helpful and courteous. We ate in the restaurant for one night and the food was good and well presented. The location is absolutely perfect for shopping, sightseeing or just taking in the atmosphere of this beautiful city. Parking is in a secure, underground car park just around the corner from the hotel. It is reasonably priced and we felt our car and contents were safe there. We would recommend this hotel - our Room 243 had a fabulous view over the square, fountain and park.
Stayed 2 nights in Nov 2019
Response from Louise - Réception on Nov 20, 2019
Dear Susan, Thank you so much for all your comments. It was a a real pleasure to Welcome you, and to see that your enjoyed your stay with us. Kind regards,

8/10 Good

David A

Business traveler
Liked: Staff & service, room comfort
Needs Updating
The service was very good from the staff, but the hotel is older and there was a distinct smell on my floor that was obvious when you got off the elevator. The bed was comfortable, but the shower stall was very small!
Stayed 1 night in Nov 2019
Response from Louise - Reception on Nov 14, 2019
Dear David, Thank you for your comment. it was a pleasure to Welcome you. We are sorry for the inconvenient of the smell. For your next stay, let me know if you need a bigger shower. Kind regards

2/10 Terrible

Yaaqov

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I‘ve ever stayed in!
This must be the worst hotel I‘ve ever stayed in. We reserved two rooms for two nights. We checked in and all looked fine- not the most nice hotel but fine. At the first night we stayed we found BED BUGS in one of the rooms in the middle of the night. The receptionist offered a big room in exchange, we took it only to find bugs in the second room as well the same night. As we are family, and there were no other rooms in the hotel, the reception lady offered to help us move to the hotel across the street and said she will arrange refund for our rooms in the morning. When the morning came we talked to ‘hotels’ where we placed our order to receive the refund but they were told by Best Western that they will not refund us. We tried going back to the reception, and were told that there was no bed bugs found in the room only mosquitos (although we showed pictures). So if you’re thinking about staying here- please think again.
Stayed 2 nights in Oct 2019
Response from Louise - Réception on Nov 7, 2019
Dear Sir, We are sorry for all the troubles you had. Kind regards,

10/10 Excellent

Michael

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Nice modern hotel. Walking distance to the chateau. Very good restaurant if time isn’t a factor.
Stayed 1 night in Sep 2019
Response from Louise - Réception on Oct 29, 2019
dear Sir, Thank you for your comment, It was a pleasure to Welcome you, Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and it even had a bathtub! It was an extra I wasn't expecting but greatly appreciated. Only stayed one evening, but after travelling around France staying at different hotels, it was great to relax in the tub and get a full nights sleep.
Stayed 1 night in Sep 2019
Response from Louise - Reception on Oct 31, 2019
Dear Sir, Thank you so much for your comment ! It was a pleasure to Welcome you, Kind regards,

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience! Wonderful staff!
My mom and I stayed in hotel D’Anjou and planned on staying one night. The lady at the front was so sweet and helped us to stay two additional nights. A co worker of hers even gave us a cooler for our wine and cups to bring to our room. Would highly recommend this hotel because the staff was wonderful!
Stayed 1 night in Sep 2019
Response from Agathe - réceptionniste on Sep 18, 2019
Dear Mrs Lovecky, It was a great pleasure to welcome you during your 3 nights stay in Angers and we would like to warmly thank you for this wonderful review about our staff. We wish to Welcome you once again soon, Kind regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful!!! Loved the fact that there was coffee and tea on the room.
Stayed 1 night in Sep 2019
Response from Agathe - réceptionniste on Sep 18, 2019
Many thanks for taking some time to evaluate us, this is a great pleasure to read a review like yours. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful art deco hotel, comfortable beds, nice room.Very good city centre location but room was quiet. Slight problem with the parking garage being in a separate building, but the staff on reception are extremely helpful with luggage. They were extremely helpful with everything actually.
Stayed 1 night in Sep 2019
Response from Agathe - réceptionniste on Sep 18, 2019
Dear guest, Many thanks for this positive, detailed and warm review. We always give our best to help you and make your stay unforgettable. Wish to Welcome you again in Angers, Kind regards,

10/10 Excellent

Richard Carl

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from La réception on Sep 18, 2019
Many thanks for this great review, Kind regards,

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to the old town and restaurants. Friendly and helpful reception. Nice room though a bit small.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and staff
Wonderful staff who could not have been more helpful. Excellent location. The only downside was that as we stayed in a Sunday night both the restaurant and bar were closed.
Stayed 1 night in Aug 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option.
Nice historic hotel with tall ceilings, lots of charm, air conditioning and a wonderful breakfast. Even had parking. Would highly recommend.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very comfortable, good location
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, and whilst on a busy street in room 234 we had no noise issues. Efficient a/c system in our room which was an upgrade from the standard queen room. Car parking is up a side street which brings you around the back of the building and you need a code to access so call in advance as parking outside the building to pop in and get directions/the code is not an option. Nice breakfast. Very friendly staff
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good location. good nights sleep. nice room. hospitality tray not refreshed during stay
Stayed 2 nights in Apr 2019
Response from Agathe - réceptionniste on May 11, 2019
Dear Mr or Mrs, Many thanks for your dedication to evaluate your experience. We will welcome you once again with great pleasure. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and services. Fair price as well.
Stayed 4 nights in Feb 2019

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
This hotel provided the best service and is centrally located. We got to enjoy Saturday morning market that was 1 block away. I would highly recommend this hotel
Stayed 1 night in Oct 2018

10/10 Excellent

Alan

Great place to stay in Angers
Great hotel, central to all restaurants/bars. Secure parking.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only drawback is the limited parking on site, you need to reserve your spot in advance or park down the street in a garage.
Stayed 1 night in Sep 2018

8/10 Good

Evan

Liked: Cleanliness, staff & service
Nice if a touch dated
Nice hotel, well-situated if a touch dated. Room was clean and comfortable.
Stayed 1 night in Sep 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel d'Anjou
A lovely hotel and great service, no complaints.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stop on the way from SW France to Caen
The room was excellent - and happily accommodated us and two dogs
Stayed 1 night in Jul 2018

4/10 Poor

Alan

Liked: Cleanliness
Disliked: Staff & service
Not Recommended
Did not live up to expectations
Stayed 2 nights in Jul 2018

10/10 Excellent

John, Cleckheaton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Hotel d’Anjou, Angers
The hotel was very well located in the city centre and not too far away from the railway station. The staff were all very helpful and polite, including the cleaners. It was very clean and the bedroom facilities were very good. The breakfast was good, with a lot of choices and the staff there were always on hand to look after you.
Stayed 1 night in Jun 2018