Property amenity

Reviews of Mercure Angers Centre Gare

4 out of 5
Mercure Angers Centre Gare
18 Boulevard Du Marechal Foch, Angers, Maine-et-Loire

Reviews

8.4

Very Good

Rating 10 - Excellent. 113 out of 307 reviews" "
Rating 8 - Good. 145 out of 307 reviews" "
Rating 6 - Okay. 33 out of 307 reviews" "
Rating 4 - Poor. 10 out of 307 reviews" "
Rating 2 - Terrible. 6 out of 307 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very hot in rooms. A/C not working loud noises all around, would not stay here again

6/10 Okay

Joan

Liked: Cleanliness
Needs improvement
It was a warm day when we arrived and the AC did not work in our assigned room. The front desk clerk kept ignoring our complaints and told us that the technician said the AC system was "working fine". But the tecnician never even came to our room. After we complained again, we were moved to another room. The AC did work in the second room, but not as well as a good AC system should. There was a kettle in the room along with a supply of coffee and tea, which is nice to have. However, the only cups provided were flimsy paper cups that were too hot to hold when they contained hot liquid. Ceramic cups, or even sturdy paper cups would be an improvement. The bed was comfortable and there was a choice of pillows. All of the other staff, except the one mentioned previously, were very cordial and very helpful.
Stayed 6 nights in Sep 2023

10/10 Excellent

nigel

Traveled with group, Business traveler, Traveled with partner
Liked: Amenities
We we’re staying here for the second time as we loved the hotel for the convenience price and staff Breakfast was very good a lot of choice. We will stay here again as restaurant in hotel was very good also
Stayed 1 night in Jul 2023

8/10 Good

nigel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel which is very clean, spacious and in the heart of Angers. The staff was very hopitable. I definite "must stay" if going to Angers!
Stayed 1 night in Jun 2023
Response from MG on Jun 25, 2023
Dear Guest,Thank you very much for your friendly comment following your stay in our establishment.We're delighted that it lived up to your expectations.We look forward to welcoming you back.Best Regards,La réception

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Askalane

Stayed 1 night in Apr 2023
Response from MG on May 1, 2023
Cher client,Nous sommes très heureux.ses que votre séjour ait été à la hauteur de vos attentes. Nous serions ravi.e.s de vous accueillir de nouveau au Mercure Angers Centre Gare lors de votre prochain séjour angevin.Cordialement,Maéli – Réceptionniste

4/10 Poor

dahao

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wi-Fi not working. Carpet so dirty and room smell bad.
Stayed 1 night in Mar 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with probably the best customer service from staff that I have ever encountered!
Stayed 1 night in Jul 2022

10/10 Excellent

Gregory, Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located but hotel is a bit dated and need a refresh. No safe in room and not very well decorated. Location outstanding close to everything. Staff very pleasant and helpful
Stayed 1 night in May 2022

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Everything was great, nice breakfast
Stayed 1 night in Dec 2021

8/10 Good

Adriane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bem localizado
O quarto é confortável e o hotel muito bem localizado, perto da Gare e dos principais pontos turísticos da cidade. Apesar de não ter influenciado no conforto, a decoração do quarto está um pouco desgastada, não muito condizente com o padrão Mercure. Importante: o quarto não possuía geladeira e nem cofre, o que sentimos falta.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good location
Stayed there for business for 2 nights. Hotel is well situated, close to all restaurants and bar and a 10 mins walk from central station. Amazing. The hotel is very clean and rooms are conformable. Does the job.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Disappointing
Really disappointed with this hotel. More of a two stars rather than a four. Room was impersonal no toiletries. Breakfast room shabby and no staff at all. Location is ok and bed was good. Definitely overpriced and definitely not a four star. Wouldn't stay here again
Stayed 2 nights in Jan 2020

8/10 Good

Mustafa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Sep 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A very nice hotel, well located, with helpful staff and a decent breakfast. The rooms are clean and well appointed.
Stayed 2 nights in Aug 2019

8/10 Good

Travelin’T, Nevada, US

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right downtown. Street car and access to sights is easy. Parking is not easy. We parked about .5 mile away and had to walk. They have a couple of spots under the hotel for super small cars at 16€ per day. Parking after 7p and on Sunday is free. Rooms on front of hotel can be noisy if you are a light sleeper. We weren’t bothered. Rooms are basic, comfortable and clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Josefa, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angers for a Quick Business Trip.
The hotel is perfectly situated for a business trip to Angers. Close to the historic center and the train station. The room is perfect for a few nights, clean and comfortable. The breakfast is generous. The front desk staff is very welcoming and accommodating to the needs of the group I was traveling with. We will book again next year.
Stayed 2 nights in Feb 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angers visit
Great location, close to the train stop and many shops.
Stayed 2 nights in Dec 2018

8/10 Good

Joe

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired hotel but excellent staff
I usually enjoy staying at Mercure hotels,and I've stayed here before without any issues. This time, however, the hotel looked and felt a bit tired, and in need of renovation. My bedroom was far too hot to sleep in, and so I had to keep the window open all night (so the noise from the street was disturbing). I must stress that the staff were EXTREMELY helpful, friendly and professional - as always.
Stayed 1 night in Oct 2018

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient hotel
We appreciated SO MUCH that the front desk was ACTUALLY MANNED until long after midnight during a weekend holiday period in a small non-touristy city. We would have otherwise had to sleep in our car that night as EVERY other hotel in Angers that weekend was either FULL, closed for the national holiday, or plain not answering the phone! We further appreciated that the reception was friendly and allowed us a late departure (in light of the fact that we didn't check in until about 2AM). A business type hotel, so not the most beautiful or charming property, but a solid clean & efficient place on a commercial street near many services. 5-10 minute walk to Angers cathedral.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, confortable in heart of the city. The only issue is that there's no parking, so I needed to park my car 2 mins away from the hotel - but other than that, the hotel was perfect.

10/10 Excellent

DT, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family stay
The only hotel we have been to that provides connecting rooms for families - really excellent for a good night's sleep on comfy beds. Clean, quiet. Last year when we stayed we did get free breakfast for the children and not this year, so that was more expensive than expected. Lovely gifts for children on arrival. Great location. If we travel through Frnce again next year would stay again.
Response from La Réception on Sep 3, 2016
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Comfort in the walkable part of Angers
This is a nice hotel. It is clean and comfortable. The staff were polite and professional. The breakfast was good. I do not recommend the attached restaurant. This Mercure hotel is within convenient walking distance from the train station and a vibrant, upscale, shopping area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in city. Not easy with large car to get around but possible. Minutes walk from anywhere you want to go in city. Very pleasant staff. Very good restaurant.

8/10 Good

Nicholas, Kenilworth

Liked: Cleanliness, staff & service, room comfort
Pretty Good, but No Car Park
We stayed two nights (Sat - Mon), on a very good rate for bed and breakfast. The room was comfortable and of a good size, although getting ready for redecoration. The aircon was turned off in October, so the room was hot until we opened the window (ok as we were at the back, but would have been noisy in the rooms at the front of the hotel). The breakfast was also of good quality and plentiful. The hotel is only five minutes walk from the historic centre, and with a tram stop outside the hotel if needed, so it's a good base for tourists. We booked through hotels.com, and my gripe is with them, because their website stated that the hotel had a private car park (the hotel's own website states, correctly, that parking is in a public car park). We have quite an expensive car, so a secure car park was a key consideration when booking, and we were very concerned that we had to leave our car in an underground public car park about 300m from the hotel. Out parking cost EUR 25 two days in this car park, when hotels.com had said it would cost EUR 14 in the Mercure's own car park. The hotel was apologetic, but said the misrepresentation wasn't their fault.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
My review is mixed. First I was given a terrible room. Very small. Not even a single star has that kind of room. The first night we stayed in this terrible room. They should get rid of the room totally and I give the staff person who assigned this room the lowest rating. The 2nd and 3rd nights were good. Antonia listened to my complaint, and agreed to what I say, and assigned a nice room for the 2nd and 3rd nights. She simply gets the highest rating. Antonia: 5 The thin woman who assigned the first night's room: 1

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alex, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff, convenient location and excellent restaurant attached.

10/10 Excellent

John, Dun Laoghaire Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good central based hotel for touring around the area. Also reception were very helpful in showing us how to get to the various shopping centres.

8/10 Good

Tony, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable chain hotel
Just what you'd expect from Mercure

8/10 Good

Lucifer

Liked: Cleanliness, room comfort
Good location
Located in the heart od the city, can't complain anything. Room is comfortable with helping stuff.

10/10 Excellent

Traveler, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been happier with the service, hotel
Everything about this hotel and my stay was excellent. The amazing service, the breakfast, the location (very close to the train station, to restaurants, etc), the amenities. Couldn't have been happier. Would definitely stay here again if back in Angers. I highly recommend it.

10/10 Excellent

Don, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but good experience
Had a greet visit. Hotel met all of our desires and expectations.

10/10 Excellent

RS, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Everything about the hotel was excellent. Public parking was slight disadvantage but did not affect our stay. Beautiful city to explore and enjoy.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Marcus, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in the center of Angers
Hotel was comfortable even though the bathroom was on the smaller side for a four star hotel. Biggest complaint was that the King side bed was two juxtaposed singles and that the junction of the two mattresses was uncomfortable

8/10 Good

pariseau's, great

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tour de France
Good location, parking wasa challange, large tour group badly impacted our breakfast at departure. Spent 15.9 euros for worst breakfast of trip

10/10 Excellent

Bill & Becky's adventure, Olympia WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Great location, excellent restaurant attached, light rail stops in front of hotel. The staff was extremely friendly, helpful and spoke fluent English. I've never seen staff that work has hard and move as fast as the gals at the front desk, and they also help out with breakfast (which was also very good). The closest thing to a down wide might be parking, there's only room for about 10 cars in the underground garage.

8/10 Good

Peter, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities
City location
This is a nice hotel in the city centre, but I'm not sure it deserves its 4-star rating as the facilities seemd quite limted. Access is also a problem as the street outside has been traffic-calmed and a tramway occupies most of the road space, making it impossible to park whilst checking in. We found a space around the corner but could not stay there as we were told all the streets in the area would be closed for a marathon on the following morning, so we would not be able to get out of the hotel car park. We were told to park in a public underground car park about 500 metres away. The price of this turned out to be quite reasonable. The hotel itself was well maintained and the room was clean, but the bed was rather small. We enjoyed breakfast on the Sunday morning, everything was of the hifghest quality and very fresh.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Only stayed here for one night. The hotel was just what we needed - good location, secure parking, excellent rate & comfortable room. The reception staff were very friendly and helpful. Coffee in room was much appreciated. Comfy bed. Only complaint is that the windows do not open and had to sleep with air con on all night.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel.... super location in the centre of town... FANTASTIC staff. Highly recommended.

8/10 Good

mlny

Liked: Cleanliness, staff & service, room comfort
Excellent Value
Next to the tram, a very short walk from the shopping area and an excellent bakery! Very comfortable bed.

8/10 Good

MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the City Center
Nice hotel, great price, large room and comfortable, Great Service from the staff!!! Tram stop right in front of the hotel and only a 10 minute walk from the main train station (we trained in from Paris). The only complaint was there was not really a shower door, just a piece of glass that covers half the bath so no matter what water gets on the bathroom floor.

4/10 Poor

N/A, Secret

Disliked: Cleanliness, property conditions & facilities, room comfort
?
Reception staff excellent. Dining room staff not very good, domestic staff dreadful. The website was misleading Rooms were very small

8/10 Good

Drew, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, great staff, location OK
Hotel is very nice, but the location on a busy street with no shoulder makes check-in a bit difficult if you come by car. Had to find street parking to check in, and then navigate the maze of one-ways after check-in to get back to the parking garage (not attached to the hotel). Sat Nav saved us. Parking is 7 Euros so not unreasonable. The garage is small, maybe 9 or 10 spots, but it didn’t actually fill up the night we stayed. The room itself was the nicest we stayed in on our entire 2wk trip. Modern, clean and decent sized with a big, comfortable bed and free Wifi. Location was good in relation to the Chateaux and Cathedral. And the staff was awesome. Helped with every request, including getting us ice for our drinks, directions to a grocery, and a couple short French lessons. Overall I would recommend to others, but would advise that, if coming by car, to get directions to the parking garage before you arrive.