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Reviews of Baymont by Wyndham Savannah/Garden City

2.5 out of 5
Baymont by Wyndham Savannah/Garden City
357 Main Street, Garden City, GA

Reviews

7.2

Good

Rating 10 - Excellent. 255 out of 1011 reviews" "
Rating 8 - Good. 333 out of 1011 reviews" "
Rating 6 - Okay. 196 out of 1011 reviews" "
Rating 4 - Poor. 119 out of 1011 reviews" "
Rating 2 - Terrible. 108 out of 1011 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothyb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people. Good price.
Stayed 3 nights in Apr 2024

10/10 Excellent

Meliza

Liked: Cleanliness, staff & service, property conditions & facilities
Really good hotel
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Meliza,We are pleased to hear that you enjoyed your stay at our hotel. Your positive feedback is much appreciated as we strive to provide a great experience for all our guests. If you have any further comments or suggestions, please feel free to reach out. Thank you for choosing to stay with us.

2/10 Terrible

Micha

Stayed 4 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Micha, I'm sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly to share more details about your experience so we can address any concerns you may have.

6/10 Okay

Priyank

Property is not well maintained. Breakfast was not getting refilled despite guest reminding.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Priyank, We appreciate your feedback and apologize for any inconvenience experienced during your stay. We value your comments as they help us improve our services for future guests' satisfaction. Thank you for bringing these issues to our attention, allowing us to address them promptly and elevate our standards.

2/10 Terrible

Keith

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Keith,We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to reach out to us directly with any further feedback so we can address any concerns you may have had.

2/10 Terrible

Connie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I gave it a one star is because, I could not give it -5 star. I would say it was one of the dirtiest ones ever. And the most unfriendly staff. I ask to cancel my second night but the refuse to let me cancel it. I will never stay with Baymont again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Connie, We are disappointed to hear about your experience and appreciate you bringing this to our attention. We encourage you to reach out to our management team directly to address your concerns further. Your feedback is valuable to us as we strive to improve our services continuously.

2/10 Terrible

Shawn, Savannah

Traveled with partner
Disliked: Cleanliness, staff & service
Didn’t get deposit back
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Shawn, I apologize for any inconvenience you experienced regarding your deposit. For assistance with deposit-related inquiries, please reach out to our management team directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

Thierry, Montreal

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is a dump. The room hasn't been vaccumed in months. The toilet seat hasn't been cleaned. We've been fooled by fake positive reviews otherwise we would never have booked. Fortunately we're here just for one night. Even at $100 it's a bad deal.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Thierry, We appreciate your feedback and regret to hear about your experience. We take cleanliness very seriously and will address this with our housekeeping team. Our goal is to ensure all guests have a comfortable stay. Thank you for bringing this to our attention.

10/10 Excellent

Ariannelis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Manager on Mar 12, 2024
Hello Ariannelis,We are pleased to hear that you found your stay enjoyable. Your positive feedback is much appreciated. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Lavonne

Liked: Cleanliness, amenities
It was quiet
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Lavonne,We are delighted to hear that you enjoyed the peaceful atmosphere during your stay. We strive to provide a serene environment for all our guests to relax and unwind. If there is anything else we can do to enhance your experience, please do not hesitate to reach out.

4/10 Poor

Larry, ACWORTH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old not well maintained, bed was broken and low water pressure in the sink,
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Larry, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will look into these areas to ensure they meet our standards for all future guests. Thank you for bringing this to our attention.

2/10 Terrible

Jessica

Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Jessica, We're sorry to hear that your experience fell short of expectations. Please reach out to us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.

2/10 Terrible

Tonya

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Rude guest services
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Tonya, We apologize if the service didn't meet your expectations. For further assistance, please contact our management team directly for a full review of your stay.

2/10 Terrible

Frances, Lake Butler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking into consideration the poor customer service, the unorganized chaos, the no-show manager, the avoidance of the customers, the lack-luster of the room, I'd say this was a terrible stay. The only good help we received was from the cleaning crew each morning, very polite and asking if we needed any towels or toiletries. Room observations: Bed was comfortable. 5/10 cleanliness: carpet was stained up, the tv had missing pieces at the bottom of the screen, no remote back, so the batteries kept falling out, no lightbulb in the lamp on the left of bed, bathroom sink was dingy and only one little bar light in the bathroom making it impossible to put on makeup. Breakfast: Eggs and sausage were like mush. There was cereal, juice, coffee, yogurt available. We did eat the waffles, because you made them yourself, so they were fresh. Neighborhood: The location of this hotel was very shady. It was way back outside of main city, like an industrial back street. The picture on the website makes it look bright and safe, but the reality was dark and scary. Both nights we left, there were cops on the streets. One night people were being arrested and the other night they had the streets in all four directions blocked off, cop lights flashing and taking pictures of evidence laying in the streets. I had to cut off my whole review, but what I cut off was the TERRIBLE customer service story and that noone has contacted me, even tho I left my number and asked for a phone call. DON'T STAY HERE!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Frances,We truly appreciate your detailed feedback regarding your recent stay. It's great to hear that our cleaning crew provided excellent service for you during your visit. We will share your observations on the room and breakfast with our team for further review and improvement. As for the neighborhood, we take all guest safety concerns seriously and will look into this matter further. Thank you for bringing these points to our attention.

2/10 Terrible

Pono

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Pono, We regret to hear about your experience and appreciate you bringing this to our attention. Guest feedback is valuable for us to improve our services. Please feel free to reach out to our management team to discuss your concerns further.

10/10 Excellent

joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are top notch!
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello joshua,We're glad to hear you had a positive experience with our front desk team. We value your feedback and strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon!

2/10 Terrible

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Renee, We apologize for any inconvenience you may have experienced during your stay. To better understand and address any concerns you may have, please reach out to our hotel directly. Your feedback is important to us and we would appreciate the opportunity to make it right.

4/10 Poor

Jenny

Traveled with family
Disliked: Amenities, property conditions & facilities
So noisy. We can't sleep.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Jenny, We apologize for any inconvenience caused by the noise during your stay. Our hotel strives to provide a comfortable and peaceful environment for our guests. We would like to hear more about your experience to better understand what may have contributed to the noise disturbance. Please reach out to our management team directly so that we can address your concerns.

6/10 Okay

Hector

Stayed 5 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Hector,Thank you for staying with us. We apologize if your experience did not meet your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have, so we can address any concerns and improve our services.

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Andres,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and create memorable moments for our guests. We would love to welcome you back in the future for another amazing stay.

4/10 Poor

DIANE

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello DIANE, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us to further discuss any concerns you may have had during your stay. We strive to provide exceptional service to all our guests and would like the opportunity to address any issues you may have encountered. Please contact us so we can ensure a better experience in the future.

8/10 Good

Denis

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Denis,We sincerely appreciate your recent stay at our hotel. We're thrilled to learn that you had a positive experience at our property. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

bryan

Traveled with family
Disliked: Staff & service
Room was decently clean, one of the staff was very rude and unprofessional .
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello bryan, Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience caused by the behavior of our staff. We strive to provide excellent service, and we will address this issue internally to ensure it doesn't happen again. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

6/10 Okay

Hannah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Hannah, We appreciate you taking the time to rate our hotel and stay with us. If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. Your feedback is important to us and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This property was outdated. The carpet in the room was sticky. The bathroom was filthy. The towels that were left for us for bathing, were dingy and discolored not something I wanted to use on my body. On the upside, the staff were incredibly nice and friendly..
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello robert,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service, and we're delighted to hear that our staff left a positive impression. We take your comments about the room condition seriously and will share this with our housekeeping team for immediate attention. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.

10/10 Excellent

Mauro E.

Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Mauro E.,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back again in the future.

8/10 Good

Phiadore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Phiadore, We appreciate you taking the time to rate our hotel. We hope you had a pleasant stay with us. Please don't hesitate to reach out to us directly if there is anything we can do to improve your future experiences. We value your feedback and look forward to welcoming you back soon.

6/10 Okay

Tonia

Disliked: Property conditions & facilities
Staff very nice. Room ok lamp shades dirty and stained, carpet needs cleaning. The bed was comfortable. Doesn’t look like the pictures at all.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Tonia, Thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience you experienced with the lamp shades and carpet. We will take note of your comments and forward them to our housekeeping team for further evaluation. We understand that the room may not have met your expectations based on the pictures. Feedback like yours helps us improve our guest experience.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was fine for a quick stop on our road trip.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Robert,Thank you for choosing our hotel for your road trip stop. We're glad to hear that your stay was satisfactory. If you have any other feedback or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

8/10 Good

YURY

Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello YURY,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience with us. Should you have any feedback or suggestions to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

6/10 Okay

Guy

Liked: Cleanliness, staff & service
A bit shabby for the price.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Guy, Thank you for sharing your experience with us. We're sorry to hear that you found the hotel to be a bit shabby for the price. We appreciate your feedback and will take it into consideration as we continuously work towards improving our guests' satisfaction.

6/10 Okay

Ron

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This facility was very "used". The furniture in the room was very worn, scratched up and not very inviting. The plastic wrap was still on the box spring but it didn't look like it was new. The sheets and bed covers were fineb which was most important..
Stayed 3 nights in Nov 2023
Response from Manager on Dec 10, 2023
Hello Ron,Thank you for sharing your feedback with us. We appreciate your comments on the condition of the furniture in the room and apologize for any inconvenience caused. Our team will review this to ensure that necessary improvements are made for our future guests. We're glad to hear that you found the sheets and bed covers to be satisfactory. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Cathy

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Cathy,Thank you for choosing our hotel for your recent stay! We're delighted that you enjoyed your experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and safe
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Lynne,Thank you for your feedback! We're glad to hear that you found our hotel to be clean and safe. Your satisfaction and comfort are our top priorities, and we strive to provide a pleasant stay for all our guests. We appreciate your positive review and look forward to welcoming you back in the future.

2/10 Terrible

Rigoberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Rigoberto,We're sorry to hear that your experience at our hotel fell short of expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have so that we can address and improve upon any areas of concern. We value our guests' input and strive to provide exceptional service.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay here again. This place was nasty. Faucets leaked and water did not get very hot. Missing safety latches on doors. Can not go outside without smelling marijuana
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Eric, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments about the faucets and doors and will address them with our maintenance team. However, we kindly remind our guests that we cannot control the actions of others. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was dirty. The rooms were so bad i did not check in after I poked my head in to look at one.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Paul,We apologize for the inconvenience you experienced during your visit. Cleanliness is of utmost importance to us, and we appreciate you bringing this to our attention. Your feedback will be shared with our housekeeping team to ensure that these concerns are addressed. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

john

Traveled with family
Disliked: Property conditions & facilities
I did not stay due to conditions of the room but was charged for the room stay. The furniture and the condition of the room were extremely bear and what was there was old and dated. The wear and tear on the walls and floor are quite apparent.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello john, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced and understand your concerns regarding the condition of the room. We strive to maintain a high standard of comfort and we appreciate your input. We encourage you to reach out to our management team directly to discuss your specific situation further.

8/10 Good

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again!
The accommodations were clean and comfy. That’s always a top priority for me. The location was very quiet. While it wasn’t in the heart of Savannah any attraction was only a short drive or Uber ride away. Since most of our planned activities had us coming in after midnight I especially liked that the front door locked at night and you had to have a key card to gain access.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 9, 2023
Hello Allison,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our accommodations to be clean and comfortable, as we strive to provide a pleasant stay for all of our guests. We're glad you appreciated the quiet location and the added security measures we have in place for your peace of mind. Should you have any future travel plans, we would be thrilled to welcome you back!

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In its description it says art deco, which really mean old and broken. In my room the chairs had tears in them, wood work looked as though it had been chewed on, and the room door literally would not close (apparently there was a secret to it). Definitely would not stay here, I went to a different property.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Chris,Thank you for sharing your feedback with us. We apologize if the appearance of our art deco furnishings did not meet your expectations. We regularly maintain our rooms to ensure they are in good condition, however, we appreciate your comments and will address these concerns. We hope you will consider giving us another chance in the future.

6/10 Okay

Karen

Stayed 2 nights in Oct 2023
Response from Manager on Nov 25, 2023
Hello Karen,Thank you for choosing our hotel for your stay. We appreciate your rating and would love to hear more about your experience. Please feel free to reach out to us with any feedback you may have. We value your opinion and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Heather

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Heather, Thank you for taking the time to review your recent stay with us. We apologize for any inconvenience you may have encountered and appreciate your feedback. We strive to provide the best experience for all our guests and will address your concerns with our team. Please feel free to reach out to our management directly regarding this matter.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we stayed here ...very comfortable! Staff is very helpful and polite!
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Cynthia,Thank you for your kind feedback! We're delighted to hear that you found our hotel comfortable and our staff helpful and polite. We look forward to welcoming you back for a third visit!

4/10 Poor

Melissa

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as pictured
Looks nothing like the photos. Carpet was disgusting. I ended up sleeping on the pull out sofa without pulling out the bed because the mattress cover was full of stains. Furniture was broken: in need of replacing. It was $259 and was just not good. The breakfast was okay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Melissa, We apologize for the disappointing experience you had during your stay. We understand your concerns about the carpet, mattress cover, and broken furniture, and we will address these issues with our maintenance team to ensure they are resolved. Thank you for your feedback.

4/10 Poor

Ralph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff force OK, the facility looks like it has not been taken care of at all
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Ralph, We apologize for any discrepancy in the upkeep of our facility. Please be assured that we are constantly working towards improving and providing a better experience for our guests.

8/10 Good

Eric

Liked: Cleanliness, staff & service
Though it's in an area with heavy truck traffic, the room was fairly quiet, and the free breakfast was quite good.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hi Eric,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

Donald

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Donald,Thank you for taking the time to leave us such a positive review. We're thrilled to hear that you had a 5-star experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

4/10 Poor

Kimberly

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Kimberly,Thank you for your positive rating! We're thrilled to hear that you had a great stay at our hotel. We look forward to welcoming you back again soon!

6/10 Okay

Bryan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The property was not very clean. The elevator, room and more just wasn't clean.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 14, 2023
Hello Bryan ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

debra

Disliked: Cleanliness
Not what I expected
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello debra ,Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.