Exterior

Reviews of Best Western Plus Richmond Hill Inn

2.5 out of 5
Best Western Plus Richmond Hill Inn
4564 US Highway 17, Richmond Hill, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 809 out of 1276 reviews" "
Rating 8 - Good. 304 out of 1276 reviews" "
Rating 6 - Okay. 83 out of 1276 reviews" "
Rating 4 - Poor. 39 out of 1276 reviews" "
Rating 2 - Terrible. 41 out of 1276 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location too close to railway panhandler 100 yards from property
Stayed 1 night in Apr 2024

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Apr 2024
Response from Angelica, Hotel Manager on Apr 15, 2024
Good afternoon, Thank you for the kind words about your experience at out property. It is pleasing to hear that you had a clean room and the staff you saw and encountered while here was was nice. Thank you for leaving us a review. We hope to see you again’

6/10 Okay

Kristine

Traveled with family
Liked: Cleanliness, staff & service
Staff were great, and the rooms and public areas were clean. Breakfast was ok. A real turnoff was encountering a man smoking at the entrance of the hotel. Impossible to know if he was an employee or customer, but it made the place look and smell like a homeless shelter. Also, would have appreciated suitcase holders in the room so we didn’t have to leave them on the floor.
Stayed 1 night in Apr 2024
Response from Angelica, Hotel Manager on Apr 15, 2024
Good afternoon, I’m the behalf of the staff and myself we would like to say thank you! First, thank you for allowing us to welcome you to our property. Thank you for the needback that we will us to help better our property and guest experience. I will be taking your advice and coming up with better ways to to make sure guest wants and needs are met.

10/10 Excellent

Anthony

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off the interstate.
Stayed 1 night in Apr 2024
Response from Happy Spring, Hotel Manager on Apr 12, 2024
Good morning, We are happy to hear that you found our property an easy stop during your travels. I owning you safe travels to your next destination. Have a great day!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great experience!
Stayed 4 nights in Mar 2024
Response from Angelica, Hotel Manager on Apr 12, 2024
Good morning Linda,Thank you for leaving us a great review! We are happy to hear that your experience from start to finish was great. The staff and I wish you nothing but safe travels. Have a great weekend!

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and it was just as nice this time. Comfortable beds, spacious rooms. From the front desk to housekeeping the people were so friendly and helpful. I will definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Angelica, Hotel Manager on Apr 10, 2024
Good morning, Thank you for choosing to stay at our property again! The staff and I are grateful for the chance to welcome you back. All of us take pride in working as a team to make sure all guest have a great experience at our property. We wish you safe travels!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right.
Stayed 2 nights in Mar 2024
Response from Angelica, Hotel Manager on Apr 10, 2024
Good morning, Thank you for taking the time to leave USA review. We appreciate the feedback and would like to hear if you have any feedback o help us better the experience for guests at our property. Have a great day!

10/10 Excellent

Kenneth

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Hotel was average. Everyone was friendly. Although I did check in with my dog, the room smelled like dog on arrival.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 3, 2024
Kenneth, I am so glad that you had a great experience with all of our staff, as it is our pleasure to serve you! Thank you for letting us know about you room, i will let proper management know and get it solved as soon as possible! We hope to welcome you again, have an amazing day!

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
You found the location to be easy accessible. Our room was very clean and spacious. Breakfast area as well was kept very clean and neat.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on Apr 2, 2024
Virginia, thank you for choosing our property. We are proud to offer you a clean and quiet stay! I am delighted that you had an amazing experience with breakfast and your room. I hope you have an amazing day and safe travels!

8/10 Good

Richard

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angelica, Hotel Manager on Apr 1, 2024
Good morning.We are thankful for your feedback. We hope you had a great stay and all of the staff you encountered was welcoming. Thank for again for choosing our property. Have a great day!

10/10 Excellent

Barbara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Easter decorations that were in the lobby. What a nice touch.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 28, 2024
Barbara, Thank you for taking time to leave a review! I am thrilled you enjoyed your stay and our easter decorations! Thank you for choosing our property and i hope we get the opportunity to serve you again!

10/10 Excellent

Annette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the freeway and decent breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 25, 2024
Annette, Thank you so much for leaving a review. I am thrilled you had a great stay and could enjoy some breakfast before you left! Thank you for choosing our property, have a great day!

2/10 Terrible

Thomas

Unfortunately when I arrived they told me that they did not have any rooms available for pets even though I had requested that. I had to stay at another hotel and they would not refund my payment as they say it was a non refundable room.
Stayed 1 night in Mar 2024
Response from Angelica, Hotel Manager on Mar 26, 2024
Good morning Thomas, We are sorry t hear about the unfortunate event that happened when trying to stay at our property. Please give us a call to allow us to try and correct this incident. The staff and I take pride in welcoming all guest and their pets. We hope to hear from you soon!

10/10 Excellent

JIm Bob

Traveled with family
Liked: Property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Angelica, Hotel Manager on Mar 21, 2024
Good morning Jim, Thank you for choosing our property! We hope your stay was peaceful and the staff was able to help in any way they could. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Dean-na

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from Front Desk Staff on Mar 20, 2024
Good morning Dean-na, Thank you for leaving a review. I am glad you had a great stay; it was truly our pleasure to serve you! I hope we can welcome you again!

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were always very nice!
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 18, 2024
Good Morning Maribel, Thank you for choosing our property! I am so glad our front desk staff was able to make your experience so much better! I hope you have an amazing day!

10/10 Excellent

Trinitie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!
Stayed 2 nights in Mar 2024
Response from Angelica, Hotel Manager on Mar 15, 2024
Good afternoon Trinitie, Thank you for taking the time out of your day to leave us a review. We are so enthused to hear that any of the staff you encountered during your stay were friendly. We hope you have made it to your next destination with no problems. Have a great day!!

6/10 Okay

Caitlin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The stay itself was alright, but there were a number of mechanical issues noted throughout the property, most notably the card reader on my already messed up door barely functioned and took inserting my key card upwards of 15 times each time and the hot tub being nonfunctional for the duration of our stay.
Stayed 2 nights in Mar 2024
Response from Angelica, Hotel Manager on Mar 14, 2024
Good morning,We are thankful that you chose our property out of the many options available. I will be making sure to have our maintenance staff look into getting the door lock issue addressed. We hope to have the opportunity to welcome you back again in the future!

8/10 Good

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean & comfortable. The staff was great. Our room had a huge shower for wheelchair accessibility. The water pressure from the shower head blew the curtain out. When I was done taking a shower there was about an inch of water across the bathroom floor. I did mop it up with towels so we could walk in there. They need to figure out something to avoid that from happening or warn people getting that room.
Stayed 1 night in Mar 2024
Response from Angelica, Hotel Manager on Mar 12, 2024
Good morning Nancy, The staff and I are happy to here that the cleanliness of your room was amazing. It is unfortunate to hear about the issue from the water running out of the shower. I will make sure to meet with our maintenance team and housekeepers so we can find a solution to fix this problem as soon as we can. The staff is thankful for the chance to welcome you to our property. We hope you have a great day!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 10, 2024
Carol, Thank you for leaving a rating! I am delighted that you had an amazing experience and we hope to see you again!

8/10 Good

Maria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and friendly neighborhood
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Mar 8, 2024
Good morning, It is great to hear that you had a successful stay at our property. We hope you’ve made it to your next destination safely. Thank you for taking the time to respond to our surgery. Have a great weekend! We hope to see you again in the future.

10/10 Excellent

Tamra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time staying here on our way to Florida. This stay we opted to stay 3 nights and do some sightseeing in Savannah. The staff here is always friendly and accommodating. The rooms are clean and comfortable. It's an older hotel but seems well cared for. We appreciated the shuttle that picked us up and took us into Savannah. The breakfast is average but good enough to get a start on your day. We will be back!
Stayed 3 nights in Feb 2024
Response from Angelica, Hotel Manager on Mar 8, 2024
Good morning Tamara, The staff and I are so grateful that you came back to our property. The staff is thankful for the kind comments about their hospitality. Our housekeepers taking pride in the cleanliness of the rooms and are happy to see their hard work is noticed. We hope your tour of Historic Savannah was amazing. We can not wait for the opportunity to welcome you back in the stutter. Thank you for the 5-star review. Have abreast weekend!

6/10 Okay

Kait

Traveled with family
Liked: Staff & service
It was just an average place. Nothing special. Staff at front desk were very nice and pleasant. Stayed with my husband and baby, felt safe. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 5, 2024
Thank you for taking time to leave a review! I am glad you had a positive encounter with our staff! We always strive to to keep a clean and safe facility with all for all of our guest! Although you had a good experience we strive for excellence, so if there are any suggestion we would love to hear more!

10/10 Excellent

JaeMi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Staff was courteous and professional. I would stay here again.
Stayed 4 nights in Feb 2024
Response from Front Desk Staff on Mar 5, 2024
Good morning JaeMi, Thank you for leaving a review! I appreciate the kind words, as we work very hard to for our guest! It was our pleasure to serve you and we hope to see you again!

8/10 Good

Gregg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 5, 2024
Thank you Gregg! I am glad you had a good stay, I would love to hear more about your stay or any suggestion you have that could have improved your stay!

8/10 Good

Judith

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
The hotel is tucked back off the road which is good for highway noise but hard to see if you’re unfamiliar with area. There were road work large tractor trailers parked next to the hotel (3) that left in the early evening and returned in the early AM around 4:30 am. with beeping signals. The room was clean, we had our dog and the floor was LVP so no carpet which is great. Toilet was extremely low to floor needs to be updated for tall people and knee issues.😁 Overall an OK place to stop and get some sleep. Beds were comfortable
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 28, 2024
Good afternoon Judith, Thank you for taking time to leave a review! We always strive to be the best hotel we can be and with your suggestions you help make that possible. I do apologize for any inconvenience that the sign or the work truck may have caused! I am glad you were pleased with the quality of your room although the toilet was a little low for your liking! It is was a pleasure having you; I hope you have a great day!

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good, great breakfasts, quiet, easy and convenient, spacious comfortable rooms
Stayed 4 nights in Feb 2024
Response from Angelica, Hotel Manager on Feb 28, 2024
Good afternoon, We hope you have made it to your next destination safely. The staff and I are so thankful for the kind words. We hope you have a great day and would like to say thank you for responding to our survey.

2/10 Terrible

John

Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Mar 20, 2024
Good morning, We would love to get more feedback about your stay at our property. We use all feedback to help us improve and keep growing within the brand. Have a great day!

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and we enjoyed our stay, breakfast was nice!
Stayed 2 nights in Feb 2024
Response from Angelica, Hotel Manager on Feb 28, 2024
Good afternoon Mari, All of the staff would like to say thank you for allowing us to serve you. It is great to see that your stay was nice, and you enjoyed our property. Hopefully you were able to find some great options during our hot buffet style breakfast before your travels. Have a great day! We hope to see you again in the future!

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angelica, Hotel Manager on Feb 26, 2024
Good morning,Thank you for the 5-star review. The staff and I hope your staff was quiet and you were able to enjoy your time before traveling. We hope we were able to assist in anyway we could while you were here. Thank you for choosing our property!

10/10 Excellent

ginny

Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Mar 21, 2024
Good morning,Thak you for allowing us to serve you. We are happy to see the feedback you have left about your stay. We hope you have a great day!

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 21, 2024
Good afternoon, Thank you for the 5-star review. The staff and I hope you were able to rest and enjoy some of our amenities while at the hotel. If you having any feedback that we can use to keep excelling, we would love to hear more from you. Thank you for choosing our property! Have as great day.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to let your dog ru. Around
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 21, 2024
Good morning, We are so thankful for the opportunity to welcome you and your pet. We hope your stay was easy and peaceful before you continued your travels. Have a great day and we hope you have made it to your next stop safety.

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, staff & service
Everything was wonderful besides the hot tub being colder than the pool! Danetta at the front desk was great.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 20, 2024
Good morning Samantha, Thanks for your input, our pool issue is currently being worked on at this moment. All of our staff is very appreciative of your kind words and we hope that we could welcome you again!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Clean and friendly. Only negative was trash on both sides of building. Looks like there’s a trash dumping issue (mattresses, old large spa sign, miscellaneous trash) Other than that, great stay. Great staff. Very clean inside the hotel.
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 19, 2024
Good afternoon, We are thankful for the kind words about the cleanliness of our property and the friendly staff. We hope that your staff was quiet, and you had no issue with your room. We hope to see you in the future! Have a great day!

10/10 Excellent

Ada, PIKEVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
I travel with my daughter and I always feel safe here! It is a great price and is always very clean!
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 16, 2024
Good morning Ada, We are so happy that your and your daughter felt safe during your night stay at our hotel. It is a pleasure to welcome you back. Thank you for choosing our property continuously even with all the options that are offered on our exit. We can not wait to see you again! Safe travels and have a great day!

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful backyard to walk my dog.
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 11, 2024
Good afternoon, We are so grateful for the opportunity to welcome you and your pet. Thank you for choosing our property and allowing us to welcome you! Have a great day!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 20, 2024
Robert, Thank you for taking time out to leave a rating! I hope you had a chance to enjoy some breakfast before you left. Thank you for visiting our property, have an amazing day!

6/10 Okay

patrick

Stayed 1 night in Jan 2024
Response from Angelica, Hotel Manager on Mar 21, 2024
Good morning, We are thankful for the opportunity to serve you. I would love to hear more feedback on any way we could improve the experience at our property for all guests. Thank you for taking the time out of your day to leave us feedback. Have a great week!

10/10 Excellent

Xaris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay for 1 night with my family while traveling. It was a clean, quiet place and the free breakfast was good. Overall a good experience and I would stay again
Stayed 1 night in Feb 2024
Response from Angelica, Hotel Manager on Feb 11, 2024
Good afternoon Xaris, We are happy to hear that your stay was clean and quiet. Hopefully you were able to grab breakfast before you continued your journey. Thank you for choosing our property.

10/10 Excellent

duane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No issues with my stay
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 8, 2024
Good morning Duane, I am thrilled you had a stay with no complication! We love having you, and we hope to see you again!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of fast food and restaurants nearby
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 7, 2024
Shawn, I am glad that you were pleased with the restaurant options located nearby! I hope you had a comfortable and peaceful stay. Thank you for choosing our property!

10/10 Excellent

Christopher, Kingsport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property on several occasions and have never been disappointed. Excellent property. Comfortable and spacious rooms. Comfortable bed. Very nice lady checked us in. She was very apologetic for having to go slow on the check in - she said it was only her third day on the job but she was awesome! Will definitely stay here in the future.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Feb 7, 2024
Christopher, I am so honored that you have chosen our hotel time and time again. It is truly our pleasure to serve you each time. Thank you for taking time to leave a review, we will see you next time! Have a great day!

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Mar 20, 2024
Thomas, Thank you for leaving a rating. I would love to hear more about your stay and any opinions on how we could have made your stay better! Thank you for visiting our property, have an amazing day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient. Comfortable beds
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 6, 2024
Good morning John, I am do glad you had a good experience at our hotel! It is truly our pleasure to serve you. Thank you for visiting our property and taking time leave a review! Have an amazing day!!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front DesK Staff on Feb 6, 2024
Nancy, thank you visiting our property, I hope you had a comfortable stay!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean hotel and convenient
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 2, 2024
Good morning Laura, Thank you so much! It is truly our pleasure to serve you and to create the best environment for our guest! I am so glad you choose to stay with us! Have an amazing day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angelica, Hotel Manager on Jan 31, 2024
Good morning David, I hope you’ve made it to you next destination with no worries. Thank you for choosing our property. We are ver appreciative for the opportunity to welcome you with a smile. Hoping to see you again in the future as we improve our hospitality and property. Have a great day!

10/10 Excellent

Cyel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, clean room and comfortable bed. Good options for breakfast
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 30, 2024
Cyel, Thank you for leaving a review! I am glad you enjoyed breakfast and the cleanliness of your room. Our staff works hard to provide a wonderful experience so I am so glad it paid off and you enjoyed your stay, we hope to see you again!

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 1 night in Jan 2024
Response from Angelica, Hotel Manager on Jan 30, 2024
Good morning Dale, Thank you for taking the time to leave us review. If you are able to provide further feedback for us to better our property we would love the extra feedback. We hopeYou have a great day!