Terrace/patio

Reviews of Courtyard by Marriott Savannah Downtown/Historic District

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1005 reviews" "
Rating 8 - Good. 285 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 105 out of 1005 reviews" "
Rating 2 - Terrible. 86 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gregory, Poughquag

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like that breakfast is not included
Stayed 3 nights in Mar 2024
Response from Owner on Mar 28, 2024
Gregory, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 27, 2024
Charlotte, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Artilda Lisa

Disliked: Staff & service, property conditions & facilities
None needed
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Thank you for taking the time to review us, Artilda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Need more help for breakfast
Stayed 3 nights in Mar 2024
Response from Owner on Mar 25, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 5 or 6 times, and love it. Great location, friendly staff, nice rooms. But this time a few little things were off. There was no bath at the first night, cups and coffee pods were not replaced for the second night. We will come back, but I hope they tighten up on these details.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 15, 2024
John, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on Mar 14, 2024
Lisa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to everything, friendly staff, comfortable beds and room
Stayed 2 nights in Mar 2024
Response from Owner on Mar 11, 2024
Charles, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bit of a line as a wedding party checked in, but it all went smoothly.
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Gisela M.

Liked: Staff & service, property conditions & facilities
Central location
Stayed 1 night in Dec 2023
Response from Owner on Feb 19, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Patrice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I could get to my appointment easily.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 19, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Anna

Traveled with group
Disliked: Staff & service
** STOLEN ITEMS** At first the hotel seemed nice and clean but upon entering our room there was a weird smell which may have came from the wet carpeting next to the AC unit but we didn’t pay it much mind. We left the hotel to have breakfast then come back to check out when we arrived to our room the housekeeper was in our room. She did not speak English but proceeded to try to talk to us in Spanish pointing at our bags. Once she gathered her cleaning supplies and left we noticed our belongings did not seem to be the way we left them. Come to find out we had items missing from our bags, things were moved around from one bag to another and 2 Stanley cups were missing as well. As we were attempted to get a manager / supervisor involved the maid approached my friend with one of the stolen items. The housekeeping supervisor tried to justify why the maid was cleaning our room before the check out, was giving excuses as to why our belongings were not in the room and ultimately did not locate half of our missing items. We did get the Stanley cups back however there were items taken that were not found and returned back. The location of the hotel was about a 20 minute walk to Forsyth Park and River Street. Personally we will not be staying at a Marriott hotel again.
Stayed 1 night in Feb 2024
Response from Owner on Feb 13, 2024
Thank you for taking the time to review us, Anna. It is never our intention to disappoint a guest, and we sincerely apologize for the inconveniences this has caused during your stay. We will review this feedback during our next team meeting to ensure it does not happen again and use this as a training opportunity to further improve our guest services. Although we have spoken after your stay, please don’t hesitate to reach out to the hotel directly if you would like. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. $35 parking fee per night seemed steep.
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Michael, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Chika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice central location
Stayed 2 nights in Feb 2024
Response from Owner on Feb 5, 2024
Chika, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!
Stayed 2 nights in Jan 2024
Response from Owner on Feb 1, 2024
Norma, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jeyakrishna

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Owner on Feb 1, 2024
Jeyakrishna, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Wulah

Stayed 1 night in Jan 2024
Response from Owner on Feb 5, 2024
Wulah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Norma, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Rachel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is at a good location and styling is nice, but it was rather dirty in our room, the hallways, and the elevator smelled absolutely terrible. It doesn’t seem like management keeps up this hotel well. Our bathroom was missing shampoo too
Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Thank you for taking the time to review us, Rachel. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
Thank you for sharing feedback on your guestroom during your recent stay, Stephanie. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Courtyard so much, we stayed there on our return trip to Florida.
Stayed 1 night in Dec 2023
Response from Owner on Dec 31, 2023
Robert, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Robert, Charlottesville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed one night, staff was super friendly however when we got to our room the sheets hadn’t been changed and there was hair all over the sheets. No trash bags in the rooms, only one towel, and the floor hadn’t been vacuumed.
Stayed 1 night in Dec 2023
Response from Owner on Dec 31, 2023
Robert, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Robert, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
From check in to a seamless checkout, we had a wonderful time in Savannah. Thank you especially to Dom at the front desk who we quite enjoyed chatting with
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Theresa, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

6/10 Okay

Robert J

Response from Owner on Feb 19, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Kristine

Stayed 2 nights in Dec 2023
Response from Owner on Dec 20, 2023
Kristine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Shaun

Stayed 2 nights in Dec 2023
Response from Owner on Dec 18, 2023
Shaun, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on Dec 18, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Zavonya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice property and friendly staff. The property was well kept, though just a bit older.
Stayed 2 nights in Dec 2023
Response from Owner on Dec 20, 2023
Zavonya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on Dec 14, 2023
Carol, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Owner on Nov 20, 2023
Mark, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Nov 2023
Response from Owner on Nov 20, 2023
Ed, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 1 night in Nov 2023
Response from Owner on Nov 17, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from Owner on Nov 28, 2023
Emily, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stevie Nicks at Enmarket
It was an amazing overnight stay!
Stayed 1 night in Nov 2023
Response from Owner on Nov 8, 2023
Ted, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Danae, Sarasota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, quiet room, very helpful staff:))
Stayed 2 nights in Nov 2023
Response from Owner on Nov 8, 2023
Danae, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

4/10 Poor

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service
bathroom area not clean housekeeping staff did provide proper service
Stayed 10 nights in Oct 2023
Response from Owner on Nov 7, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Thomas. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could walk a block and catch a shuttle for free transportation to the Enmarket Arena!
Stayed 1 night in Nov 2023
Response from Owner on Nov 2, 2023
Linda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

BryAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on Oct 30, 2023
BryAnna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

linda, Brentwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from the hop on hop off sightseeing bus tour stop 1. Convenient to everything. Very friendly staff, comfortable room. Would always stay here.
Stayed 4 nights in Oct 2023
Response from Owner on Oct 23, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

2/10 Terrible

Karla

Traveled with family
Disliked: Staff & service, property conditions & facilities
We booked a king with sofa bed…received king with a chair..the person checking in gave me attitude since I booked through Expedia…once the room was changed I then had to go downstairs to get bedding for the sofa bed. The potpourri smell was so strong you could smell it way before you entered the building. It was like they were trying to cover up something. My allergies were so bad inside the building but then I was able to breathe better when I was out of the building. The room was not clean and odd looking stuff on the baseboards in the hallway. Will never stay here again.
Response from Owner on Oct 31, 2023
Thank you for taking the time to share your feedback about your recent stay, Karla. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located, the staff is very friendly and helpful. Everything is clean and well maintained. Love the balconies.
Stayed 1 night in Oct 2023
Response from Owner on Oct 19, 2023
Patricia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk were awesome!
Stayed 3 nights in Oct 2023
Response from Owner on Oct 19, 2023
Hannah, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Great lobby; nice bar with good breakfast and dinner service (you place your order at the register next to the bar and they bring out your meal. We ordered salads and hummus, but the burgers and pizza looked delicious, too!); clean, comfortable and quiet rooms; walkable, and a very short walk to the historic homes and sights, and just 1/2 block to the visitors’ center. Our room had a balcony overlooking the courtyard. We were happy there and recommend it! :)
Stayed 3 nights in Oct 2023
Response from Owner on Oct 16, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

4/10 Poor

Delta, Decatur

Stayed 2 nights in Oct 2023
Response from Owner on Oct 31, 2023
Thank you for taking the time to review us, Delta. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
There was a huge hole in the wall of my room and also pieces of very long hair around the room. Otherwise, the location was fine, bed was comfortable and the staff were helpful and kind.
Stayed 2 nights in Sep 2023
Response from Owner on Oct 9, 2023
Christopher, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that you can easily walk to all attractions.
Stayed 3 nights in Sep 2023
Response from Owner on Oct 6, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice facility.
Stayed 2 nights in Sep 2023
Response from FOM on Oct 2, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Had to ask several times for towels. The courtyard area to sit was filthy. tables, chairs, all of it dirty. The room was worn out. Needed painted and patched and cleaned better.
Stayed 2 nights in Sep 2023
Response from FOM on Oct 2, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Karishma

Stayed 1 night in Sep 2023
Response from Owner on Sep 28, 2023
Karishma, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

John M

Liked: Staff & service, property conditions & facilities
While the general condition of the property was fine, the was no room makeup between our two days and as a result we had no clean towels when needed
Stayed 2 nights in Sep 2023
Response from AGM on Sep 25, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.