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Reviews of Embassy Suites by Hilton Savannah Airport

3.5 out of 5
Embassy Suites by Hilton Savannah Airport
145 W. Mulberry Blvd, Savannah, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 579 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Melanie, Clewiston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need customer service training. The person checking me in just stopped in the middle of checking me in to help coworker fix a computer issue instead of finishing with me first. She never explained where the elevators were so I could get to my room. Supposedly there is a restaurant and pool there but I have no idea where. Bartender left in middle of service to go get mixers from a store, without letting anyone know what he was doing. No one seemed to know the real happy hour times, one said ended at 7 other 7:30. Hours advertised were 5:30 to 7:30 marked out with sharpie to say 7. This was definitely not a Hilton experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Velva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and the breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The bed was comfortable. The suite was perfect for children.
Stayed 1 night in Apr 2024

10/10 Excellent

Paula, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area was amazing.
Stayed 3 nights in Apr 2024

6/10 Okay

Katrina

Business traveler
Disliked: Cleanliness, staff & service
Will not recommend it. Not as decribe, not good stuff. Outdated rooms. Not worth for money.
Stayed 1 night in Apr 2024

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Kulasekar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Mar 2024

10/10 Excellent

Melody

Liked: Property conditions & facilities
The lobby was very attractive
Stayed 2 nights in Mar 2024

8/10 Good

Harold, MORGANTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Crisol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and it never fails on how comfortable it feels to stay the night.
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for this stage of our life. Room was clean, convenient, and spacious. The adjoining room with sofa, tv, and kitchen was an added huge bonus and wonderful. A delicious, bountiful breakfast was another great surprise. This is our new home when traveling. Perfectly executed. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Tampa

Traveled with pets
Liked: Property conditions & facilities
Excellent place to stay and dog-friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Thank you for a great stay !!
Stayed 1 night in Jan 2024

10/10 Excellent

Evelio Galvez

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Kwanghyun

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Marcus

Traveled with family
Disliked: Cleanliness, staff & service
Embassy Sours
I was expecting a lot more for a Hilton. This is the second time I’ve stayed at a Hilton and the 3rd time my family and I have stayed at this particular Hilton. The room was not fully stocked with bedding and was missing a towel. The suite was too small. Pillows were not comfortable. Service at check in was fine but service at the bar was not so good. I had to wait over 30 min to be served. Upon checkout, the reception agent was rude and said they could not provide me a total amount of charges for my stay. Not sure why since this should be standard. Not a very pleasant attitude.
Stayed 1 night in Jan 2024

4/10 Poor

Randy

Stayed 1 night in Jan 2024

6/10 Okay

Ryan

Traveled with family
Disliked: Staff & service
Overpriced, rooms are dated and falling apart and could use a better cleaning. Would not stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really good hotel, but staff was asking a lot about our service dog.
Stayed 1 night in Dec 2023

10/10 Excellent

Marina, Dundee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Iocation for shopping and dining.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable. Room was clean and spacious. The complementary bar was a great touch to wind down the evening.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was closed and we had to find somewhere else to eat
Stayed 1 night in Dec 2023

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gilad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Dec 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LAYOUT A CLEAR GOOD CHOICE
Stayed 1 night in Dec 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a pit stop
Clean and roomy (2 bedroom suite). Breakfast is better than the typical make your own waffle kind of set up, but is still not great. Omelet line was long so didn't try that. It's free breakfast, so set realistic expectations.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it the stay was the best great breakfast everything .
Stayed 3 nights in Dec 2023

10/10 Excellent

Joyce

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Elevator Suite
I booked the recommended room from Hotel.com and the elevator ended up being on the other side of the bedroom wall. I heard it operating all night. It sounded like someone was sliding furniture across the floor. The listing did not say anything about the elevator. It's enough for me to never come back for future business trips.
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as Always!
Everything was great and the staff is friendly!
Stayed 3 nights in Dec 2023

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marshala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms for families
Stayed 2 nights in Dec 2023

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

May

Stayed 1 night in Nov 2023

10/10 Excellent

Elisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with our dog during Thanksgiving travel home. Such a nice, clean and friendly spot! Would definitely recommend!
Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The place was beautiful. Food was good the staff was not friendly. There seem to be a problem since i booked thru a rhird party. They regused to give me a statment when we ledt.
Stayed 1 night in Nov 2023

10/10 Excellent

Achim

Stayed 1 night in Nov 2023

6/10 Okay

Brandy

Liked: Cleanliness, room comfort
It's an average hotel
It was an average hotel. Our shower door didn’t close all the way so we had a WET floor even with a towel down. We had 2 room keys one of the keys didn't work the 3 days we were there. Now the breakfast made it all worth it. It wasn't bad but I just expect more when I think of Embassy Suites and this was just not it. Lobby was beautiful but your room is average. We will try another hotel on our next trip
Stayed 3 nights in Nov 2023

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

HUSEYIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, accommodated all my requests
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Liked: Staff & service, amenities, property conditions & facilities
I did not like the enability to see out the windows of my room 602.
Stayed 3 nights in Oct 2023

6/10 Okay

Bekki

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a very loud sound that repeated every few minutes. At first I thought all the rooms in the hotel were loud because it was close to the airport. I finally went to the front desk at midnight where the person argued with me that I had booked that room. After insisting that I could not sleep, I finally got the room changed. The room smelled bad and made me feel sick the rest of the night. Do not stay in room 616 Embassy Suites Airport in Savannah.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023