I had issues with the manager concerning my reservation and a refund for a night not used. I was travelling with my daughter and was forced to book a room through Expedia at 10:30 PM when our Airbnb was unacceptable. I originally called the hotel but was told there were no rooms. After checking with Expedia I located a room from them and booked it for two nights, but realized the next morning we only needed it for one night. I contacted Expedia who reassured me they would get the hotel to refund that extra day. But later Expedia informed me that the hotel would not do this as it was non-refundable. I told the front desk manager that morning when we left to go shopping that we were vacating the room and it was now available for booking.
When we returned to the hotel and I found out that your hotel would not refund my money, I spoke with the manager about it. He was rude and not one bit sympathetic to my plight. When I realized that I would be out the money, I decided to go back to the room and stay for the night. It had been cleaned & my key card would not work.
I have booked through Expedia many times and found my self in the situation where I did not need a night that I had reserved. They kindly reached out to the hotels who were gracious enough to grant the refund. I am very disappointed in Hampton Inn for not doing this as well. We stay in Hampton Inns frequently, but this will be the last one unless you are willing to make this right.
Thank you,
Michelle Page