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Reviews of Best Western Plus Savannah Gateway

2.5 out of 5
Best Western Plus Savannah Gateway
Gateway Blvd. East, 17, Savannah, GA

Reviews

7.0

Good

Rating 10 - Excellent. 150 out of 587 reviews" "
Rating 8 - Good. 200 out of 587 reviews" "
Rating 6 - Okay. 102 out of 587 reviews" "
Rating 4 - Poor. 81 out of 587 reviews" "
Rating 2 - Terrible. 54 out of 587 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

8/10 Good

Diadra

Liked: Cleanliness, room comfort
Nice stay..great access to I 95.
This hotel is great access to I95. Easy off and on. Nice restaurants within a mile. Bed was comfortable, room was nice but really needs updated. Easy check in. Lot of parking spaces.Still no breakfast because of Co-Vid. Would be nice to offer pre packaged muffins and juice would be great.
Stayed 1 night in Oct 2020
Response from AGM on Oct 25, 2020
Hello, Thank you for staying with us, I will share your suggestion about breakfast with my boss

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from AGM on Oct 25, 2020
Hello: Thank you for staying with us.

4/10 Poor

I95traveler, Juno beach, FL

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room did not feel clean, lots of water leaks. Definitely felt like the jacuzzi tub might not support folks standing in there. Morning staff was nice, though
Stayed 1 night in Oct 2020
Response from Agm on Oct 22, 2020
Hello: I would like to apologize for us dropping the ball during your stay. I hope in the near future you will give us another chance

10/10 Excellent

Michael l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from AGM on Oct 25, 2020
Hello: Thank you for staying with us, hope to see you again in the near future

6/10 Okay

Zakiyyah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2020
Response from Tina on Sep 11, 2020
Good Morning: Thank you for staying with us, Please let me know where we drop the ball so I can address the issues with my staff & leadership team

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly come back again
Nice spacious suites, Huge bathtub, great space for a family of 4. Clean room.Pool was open from 8am to 8pm with a outside rinse off showerhead and restroom.(The pool is not cold though)Convenient area, right across the street from Applebees, Houlihans and only 12 minutes from Savannah airport. The only bad thing was there's a 25$ deposit they don't mention and no breakfast right now due to the Covid pandemic.
Stayed 3 nights in Sep 2020
Response from Tina on Sep 11, 2020
Good Morning: I want to say thank you for staying with us, I would like to apologize for you not being informed about our breakfast when you checked in I will make sure that I address this with my front desk staff

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2020
Response from Tina on Sep 11, 2020
Good Morning: I would like to thank you for staying with us

10/10 Excellent

miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything was great but WiFi was spotty
Stayed 1 night in Aug 2020
Response from Tina on Sep 11, 2020
Good Morning: I would like to say thank you for staying with us. We look forward to seeing you again in the near future

6/10 Okay

Diadra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment this stay
I have stayed at this hotel at least 10 times. This time check in took extra long. Room was not very clean, especially the bathroom. Only 2 towels for 4 adults. Was told only I could come down for more. Paid a lot more than other stays and no breakfast..Will look elsewhere next time.
Stayed 1 night in Aug 2020
Response from AGM on Aug 9, 2020
Hello: I would like to apologize for us dropping the ball during your stay. Please know that I will be speaking to my leadership team to address these issues. I hope in the near future you think about giving us another chance

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020
Response from AGM on Aug 11, 2020
Hello: Thank you for staying with us

6/10 Okay

Mack, Cincinnati, Ohio

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and helpful but the hotel itself could use some TLC. It’s an older building and there hasn’t been any upgrades since it went up from what I can see.
Stayed 3 nights in Jul 2020
Response from AGM on Jul 21, 2020
Hello: Thank you for staying with us. We will be under going a full renovation in the near future.

6/10 Okay

Carissa

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not so pleased.
My stay wasn't to bad.just want please with the overall cleanliness.the jacuzzi tub didn't work at all and the front desk staff was a little rude. The pool never opened on time in the morning and I didn't like that we where limited on how many towels and wash cloths we could get. And in order to get extra we had to take our used towels to the front desk. If your going into town to party and just need the room to sleep this is the place.of you need a place for comfort then look else where.
Stayed 2 nights in Jul 2020
Response from AGM on Jul 13, 2020
Hello: I would like to apologize for us dropping the ball during your stay. Please know that I have shared this with my leadership team and changes will take place. I hope that you will think about giving us another chance in the near future

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from AGM on Aug 8, 2020
Good Morning: I would like to apologize for us dropping the ball during your stay. I hope in the near future you would think about giving us another chance

2/10 Terrible

L, Raleigh, NC

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of this hotel appeared nice online. However, on arrival the outside of the building needed cleaning. The inside had a musty smell and the hallway carpet was dirty with no recent signs of vacuuming. Our room was more of the same: dirty floor, couch stains, rubber patch on the bathtub, even the inside security latch on the room door was broken. So not only was the place dirty, but also felt unsafe. We didn’t ask to change rooms since the whole place seemed dirty, so what’s the point.
Stayed 1 night in Jul 2020
Response from AGM on Aug 8, 2020
Good Morning: I would like to apologize for the late reply & the issues that you had during your stay we was in process of during a full up grade and changing over to a BestWestern but Covid 19 hit us so now we are at a stand stall I hope you will think about giving us another chance

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Plenty of room
Stayed 4 nights in Jun 2020
Response from AGM on Jul 7, 2020
Hello: Thank you for staying with us. We are so happy to hear that you enjoyed you stay here. We hope to see you again

2/10 Terrible

Jai

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in everyrhing looked ok. When taking a bath, the shower was dirty. Wanted to try the jet tub, but no way. The air conditioner didn't get cool. It was burning or something. The smell was bad!!!! The room had mold, my allergies were so bad u got sick and had to pull out the spare bef. All i felt was springs. No breakfast at all!!! The shower whisled and made the loudest sound. Im not exaggerating. Not wirth it. I should have a refund because i had to leave in the middle of the night. Bad all around
Stayed 1 night in Jul 2020
Response from AGM on Jul 8, 2020
Hello: I would like to apologize for the issues that occur during your stay please know that I have address these issues with my housekeeping staff. I hope you will think about giving us another chance in the near future

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms. Friendly staff. Great location
Stayed 7 nights in Jun 2020
Response from AGM on Jun 28, 2020
Hello: Thank you for staying with us. We hope the next time you are in our area you will stay with us again

8/10 Good

Diadra

Liked: Room comfort
Stayed 1 night in Jun 2020
Response from AGM on Jun 19, 2020
Good Morning: Thank you for staying with us. I hope that you will come back and stay with us

10/10 Excellent

Dave

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Very clean. Staff are very helpful and friendly.
Stayed 5 nights in May 2020
Response from agm on May 28, 2020
Hello, Thank you for staying with us. We look forward to seeing you again in the near future.

10/10 Excellent

Brooke

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and spacious rooms. Comfortable beds. Separate sitting area with second tv.
Stayed 4 nights in May 2020
Response from agm on May 28, 2020
Hello, Thank you for staying with us. We look forward to seeing you again

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Savannah,Tybee Island, restaurant’s and shopping
Stayed 2 nights in May 2020
Response from agm on May 28, 2020
Hello, Thank you for choosing our hotel. I'm happy to hear that your stay was good

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from agm on May 28, 2020
Hello, Thank you for staying with us. We look forward to seeing you again

8/10 Good

Verified traveler

Stayed 1 night in May 2020
Response from AGM on May 13, 2020
Hello, Thank you for staying with us. I look forward to you visiting our area again

4/10 Poor

Verified traveler

Stayed 2 nights in May 2020
Response from AGM on May 13, 2020
Hello, I would like to apologize for us not meeting your needs I hope you will give us another try in the near future

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Great staff. Very friendly. Comfortable beds
Stayed 3 nights in Apr 2020
Response from C. Bowden on May 1, 2020
Hello: Thank you for staying with us. And we look forward to seeing you again .

8/10 Good

Brooke

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the separate living room area. Room very spacious. The staff were welcoming, very helpful and friendly. Easy parking and plenty of dining options surrounding the hotel.
Stayed 3 nights in Mar 2020
Response from Michele H. on Mar 23, 2020
Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your time with us and we look forward to hosting you again the next time you are in the area.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was Ok. Need to change or add onto the menu.
Stayed 2 nights in Mar 2020
Response from Michele H. on Mar 23, 2020
Thank you taking the time to share your review. We appreciate your feedback.

2/10 Terrible

Jon, Kannapolis, NC

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Front desk staff were great, however that was probably the best part of our stay. We had a King Suite on the first floor. The Free WiFi was unusable the signal if we could connect kept dropping out. The room had stains all over the walls. As we always do in other hotel chains, we left our Do Not Disturb cars on the door while we had breakfast. We finished breakfast and grabbed our stuff for the day removed the the DND card and left. We spent the day with family and on our return found the room EXACTLY as we left it, bed unmade, towels on the bathroom floor, OUR ROOM HAD NOT BEEN SERVICED, when I went to the front desk to complain I was told it was because there was a DND card on the door when the housekeeping staff came by, I was offered fresh towels but nothing else. The DND card was off the door and we were out of the hotel by 10:20 that morning and because the DND was on the door they NEVER attempted to service the room again, even though they were still servicing rooms as we left for the day. This has NEVER happened before Breakfast was the typical range of food for a hotel however if it was tepid you were lucky. My wife and I tried to use the toaster and were told by the hostess (?) if we wanted to use the left side we would have to hold it down. Coffee was poor quality and badly kept (my wife works for a large coffee company so we know how it should be presente for maximum quality), the juice machine had labels missing so you hoped you got what you wanted
Stayed 2 nights in Mar 2020
Response from Vimal D on Mar 20, 2020
Thank you so much for taking the time to review your recent stay with us. The concerns you had with your stay are completely unacceptable and are not our standard practices. I have addressed these concerns with our management team to ensure this never happens again. I hope you view these incidents are isolated and not indicative of the service we strive to provide. Next time you are in the Savannah, please contact me and I will ensure your next stay is more enjoyable.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient to the interstate and restaurants. Not as clean or in as good of condition as I hoped.
Stayed 1 night in Mar 2020
Response from Michele H. on Mar 16, 2020
Thank you for your feedback, and we sincerely apologize for the issues you experienced. I know this doesn't make up for your stay, but we will be undergoing a full renovation later this year. We hope to see you after it has been completed to reveal our new property!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Michele H on Mar 16, 2020
Thank you for your review. We look forward to your next stay with us!

8/10 Good

terry

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good value for price.
Stayed 2 nts, room was outdated but pretty clean, window sills were quite dusty tho. Lady at breakfast really needs to pull her hair back and wear a hair net while working with all the food. Overall good for the price and location. Would stay again.
Stayed 2 nights in Mar 2020
Response from Michele H. on Mar 10, 2020
Thank you for taking the time to share your feedback. We will use this information to make these changes. We would also like you to know that we will be starting a full renovation later this year. We are excited to reveal the final product and can't wait to host you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Michele H on Mar 9, 2020
Thank you for the review. We look forward to hosting you again.

4/10 Poor

Shane, Tifton

Traveled with partner
Disliked: Staff & service
The staff was rued, room was kinda clean. Hair on the bed, stuff in the jacuzzi tub ( that did not work ) toilet lid was busted,one of the tv remotes did not have batteries, and the bed sheets were old a very worn.
Stayed 2 nights in Mar 2020
Response from Michele H. on Mar 10, 2020
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and sincerely apologize for the issues you experienced. We hope you will give us another chance to surpass your expectations the next time you are in the area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. Beds were comfortable. Staff were nice and helpful. Location was great.
Stayed 3 nights in Mar 2020
Response from Michele H. on Mar 9, 2020
Thank you for taking the time to share your wonderful feedback. We look forward to your next stay with us!

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Property itself was fine, but it was obvious the outside trash had not been emptied in a few days.
Stayed 1 night in Feb 2020
Response from Michele H. on Mar 17, 2020
Thank you for your feedback. We apologize about the trash and it has been addressed. We hope to see you again the next time you are in the area.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Hot waters wouldn't get hot at all and it was very weird because hotels usually have hot water.
Stayed 1 night in Feb 2020
Response from Michele H on Mar 4, 2020
Thank you for sharing your feedback. We sincerely apologize that you experienced this issue and can assure you this is not a usual occurrence. We hope to see you again the next time you are in the area.

8/10 Good

Diadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
The staff here is always friendly when I check in and out. breakfast wasn't as good this trip as before, king room was nice. Ice machine not working on 3rd floor.
Stayed 1 night in Feb 2020
Response from Michele H. on Mar 2, 2020
Thank you for your review! We are delighted to know our staff is always friendly and welcoming. We appreciate your feedback and we will work on improving our breakfast experience and get that ice machine working again!

6/10 Okay

Osbin

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Michele H on Feb 25, 2020
Thank you for taking the time to leave a review. We are sorry to hear that your stay was not a 10/10. We hope you will consider staying with us again in the future so we may have a chance to give you a 10/10 experience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is beyond terrible for a 3 star rating, the floors was dirty, the chairs stained, the tub was clogged and we had to changed room, the bed sheets smells and it looks like they did not washed them!?! I felt bad for my 13 year old son who had to experience this, he saw sticky stuff in the bathroom which he thought was from a man 😡😡😡 We had just travelled 17 hrs and encountered this, kinda wish we had slept in the car instead.
Stayed 1 night in Feb 2020
Response from Michele H. on Feb 25, 2020
Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced and can assure you that this is not normal or acceptable. These issues have been addressed with our housekeeping department to be rectified immediately. We hope you will give us a second chance to show you a 5 star experience the next time you are in the area.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Michele H on Feb 25, 2020
Thank you for taking the time to rate your stay. We are happy to hear you enjoyed your time with us, and we look forward to your next visit.

6/10 Okay

Jeff, Axton

Traveled with family
Jacuzzi worked. Seemed Short staffed . Room not ready when we came to check in about 4:30
Stayed 2 nights in Feb 2020
Response from Michele H on Feb 18, 2020
Thank you for your feedback. We sincerely apologize for your experience and hope that you will consider giving us a second chance to redeem ourselves in the future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already sent an email and received a response from you regarding cleanliness...... the second room was very good..... my response was pleasing due to the poor breakfast in relation to other hotels and the seemingly uncaring attitude of the worker there. The toaster was only 1/2 working and mini bagels were literally hockey picks ..... totally unetable! .....The room was great. Location was great and front desk people wonderful.
Stayed 1 night in Feb 2020
Response from Michele H. on Feb 17, 2020
Thank you for taking the time to share your feedback. We apologize for the issues you initially experienced but we are happy to hear you enjoyed the rest of your time with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Michele on Feb 14, 2020
Thank you for taking the time to leave a review. We sincerely appreciate it and are happy to know you enjoyed your time with us.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location, and reasonably priced. The room was clean and had creature comfort’s relevant for needs. The morning Cottonelle breakfast was better than some but could still use some work. Overall it was a good experience for a good price
Stayed 1 night in Feb 2020
Response from Michele H on Feb 4, 2020
Thank you for taking the time to share your feedback. We sincerely appreciate it and hope to have another chance to host you in the future.

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Old and rundown. The room was actually dirty . If there was anything else available in the area for family of 6. We would have left .
Stayed 1 night in Jan 2020
Response from Michele H on Feb 3, 2020
Thank you for sharing your experience. We apologize for the condition of the hotel, but would like you to know we are in the very early stages of a remodel. We hope you will consider staying with us again after this has been completed.

2/10 Terrible

Holley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Vimal on Jan 10, 2020
Thank you for much for your feedback. I apologize you did not enjoy your stay with us. I hope you give us another try next time you are in the Savannah area.

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Vimal on Jan 10, 2020
Thank you for taking the time to review your recent stay. I hope you view this stay as isolated and not indicative of the service we strive to provide. Please give us another try next time you are in the Savannah area.

6/10 Okay

SteveG, Orlando

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Lady who works the night audit for dec 27 night shift front desk is very uninviting. Had displeasing experiences with her that night at check-in and the next morning at breakfast. Go somewhere else for breakfast my son wouldn't even eat the waffle there is no syrup cranberry juice was empty apple juice tastes like water my room had a Jacuzzi bathtub but of course the Jets didn't work I can keep going but on a good note the room was huge
Stayed 1 night in Dec 2019
Response from Vimal on Jan 10, 2020
Thank you for letting us know about your recent experience at our hotel. I am embarrassed of the issues you encountered. I have addressed these items with our staff to ensure they do not occur again. I hope you give us another try when you are in the Savannah area.

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nope
Staff was super friendly. Corporate needs to dedicate funding for renovations. Shower leaks all over bathroom floor. Bedding was not super clean, breakfast area stands and equipment are totally outdated and in very poor condition (visible rust).Breakfast was fair. Food was hot, breads, bagels and muffins were all stale. Rooms need major overhauls, all repairs are very visible.
Stayed 1 night in Dec 2019
Response from Vimal on Jan 10, 2020
Thank you for taking the time to review your recent stay. I am so happy to hear about the customer service you received. We are actually renovating the whole hotel starting in May of this year and we can not wait to showcase the new look. I apologize for the condition of the hotel. Please give us another try next time you are in the Savannah area.