Exterior

Reviews of Hyatt Regency Savannah

4 out of 5
Hyatt Regency Savannah
2 W Bay St, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2012 out of 3188 reviews" "
Rating 8 - Good. 650 out of 3188 reviews" "
Rating 6 - Okay. 279 out of 3188 reviews" "
Rating 4 - Poor. 158 out of 3188 reviews" "
Rating 2 - Terrible. 89 out of 3188 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Right at the river walk and only a few blocks from the trolley stop. Can’t say enough good things about the staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Apr 2024

10/10 Excellent

Perry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 25, 2024
Dear Perry, We are thrilled you had an excellent stay at Hyatt Regency Savannah, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Jeanine, Spring Lake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jigar and the rest of the staff were helpful and friendly. Great waterfront views.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 25, 2024
Dear Jeanine, Thank you for the outstanding review of your stay at Hyatt Regency Savannah and for your excellent rating. We are thrilled to read that you thoroughly loved the attentive and exceptional service you received from our devoted associates, notably Jigar. We appreciate you mentioning the incredible views. It was a pleasure accommodating you, and we look forward to your next visit to our area.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel. Our son left his teddy bear behind and they have been hugely supportive and helpful throughout trying to find him (sadly no luck!)
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 25, 2024
Dear Mike, Thank you for choosing Hyatt Regency Savannah and for your excellent rating. We are delighted to know that you loved many aspects of your stay and the exceptional service from our devoted associates. We are grateful for all your feedback and hope to see you again soon.Best Regards, Jason Calderala,Director of Operations

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of hidden fees but the stay was nice.
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 24, 2024
Dear Marianne, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to welcome you back.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 25, 2024
Dear Joshua, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Savannah; we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated this place…dark cold expensive…not one ray of natural light in the building…the room was freezing…I had booked a single king bed when I got there they put me in a room with two beds because they said it had a view and it was an upgrade…the view was of the other rooms..they passed me off so they could rent the room I paid for to someone else for more money
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 24, 2024
Dear Douglas, Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding assigned accommodations and for the inconvenience caused due to the concerns you had with the air unit in your room. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 23, 2024
Dear Kelly, We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Hyatt Regency Savannah.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 23, 2024
Dear Shelley, Thank you for the great rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Lindsay, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an upgrade when we arrived to a 4th floor room with access to a shared patio. SO beautiful. Great location to the river, shops and restaurants.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 21, 2024
Dear Lindsay, It was a pleasure reading your review of Hyatt Regency Savannah. We are delighted to know your stay was nothing less than exceptional and that you enjoyed your room upgrade. We are also glad to see that you appreciated the many restaurants and shops within walking distance. We look forward to having you as our guest again whenever your travels bring you back to Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Jessica, Sturbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very fast, staff is very pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 20, 2024
Dear Jessica, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Ed

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
food much to expensive
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Valued Guest, Thank you for the feedback. It is a pleasure to know that your visit with us was enjoyable. However, we are sorry for any inconvenience you experienced while here. We hope to see you again soon at Hyatt Regency Savannah. Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Thomas, Laurel

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice property and location. The property could be updated. Front desk staff was ok and bar area was slow.
Stayed 3 nights in Apr 2024
Response from GENERAL MANAGER on Apr 18, 2024
Dear Thomas, Thank you for allowing us to host your recent visit to Hyatt Regency Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Jason Calderala,Director of Operations

6/10 Okay

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms and bathrooms are very dirty if you Look closely. You can tell the corners and areas around showers, windows, doors is not kept clean. I was surprised this hotel is rated as excellent - I would say average
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 17, 2024
Dear Nadine, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Each of our associates is committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient to historic Savannah and all the staff was very helpful & nice
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 17, 2024
Dear David, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 16, 2024
Dear Yolanda, Thank you for your fabulous rating and letting us know your stay at Hyatt Regency Savannah was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Lauriean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel, overrated price , taxes are outrages, no parking only valley for all that money not worth it
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Lauriean, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. However, we were disappointed that you felt the price did not meet your expectations. We hope to see you again soon at Hyatt Regency Savannah. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Richard, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

John Jay

Traveled with family
Disliked: Amenities
The property’s best asset is that it is very conveniently located the historic district and many great restaurants. The hotel’s square box design with vaulted lobby ceilings is an old and tired design. We had a lobby view room that was dark, even with all the room lights turned on. Bathroom mirror was old and tired looking, with trim pealing off. Shower did now drain water well. The bar in the lobby was three stars at best. Staff refused to clear our table saying they provided “bar service only.” So we bussed our own table to clean it, picked our own drinks up at the bar and took them to our table. The roof top bar at the Bohemian Hotel next door was a much better experience. The “resort” fee charged by the hotel I guess is standard one days, but nothing about this property except its location justifies a resort charge.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Mr. Jay, Thank you for your recent stay and your feedback. We sincerely apologize for disappointing you with the layout of our hotel and the overall condition of your accommodations. We understand your frustration and appreciate your patience. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We are grateful for all of your comments, as we are always looking for ways to improve and enhance our guest experiences. Also, we are sorry for the disappointment you had with our bar and regret the inconvenience it caused. We will discuss your feedback with our team as we are committed to enhancing our services and guest experience on all levels. Thank you again; we do hope that you will reconsider and return in the future. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Jill, Fleming Island

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from check in to check out was phenomenal! They went our of their way to make our stay enjoyable. I would definitely recommend!!
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 13, 2024
Dear Jill, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for recommending Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 13, 2024
Dear Josh, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Christel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 13, 2024
Dear Christel, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Hyatt Regency. The staff was very helpful and friendly, the room was clean and quiet, and the hotel was very close to everything in the historic district. We had a great time in Savannah, and the Hyatt Regency was a big part of that!
Stayed 3 nights in Apr 2024
Response from CJ on Apr 10, 2024
My name is Chris Jordan, Assistant Operations Manager, at the Hyatt Regency Savannah. Thank you for taking the time to fill out a survey regarding your recent stay with us. Your loyalty is important to us, and we truly value the information so we can continue to enhance our operations. I am glad to hear that the stay was to your satisfaction!

10/10 Excellent

DIANE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel
Stayed 1 night in Mar 2024
Response from Ciara Colton on Apr 9, 2024
Thank you for your review!

8/10 Good

Amilcar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corporate characterless property. Carpet in the room had seen better days. Small tight bathroom.
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Amilcar, Thank you for rating your recent stay with us and for sharing details about your visit to Hyatt Regency Savannah. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Pedro, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i think it was safe and effective
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Pedro, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our beautiful property served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Diane, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Hyatt Regency Savannah!Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Adnan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Adnan, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Claudia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 7, 2024
Dear Claudia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the gracious rating and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you again for choosing us, and we look forward to your return!Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! You can walk to any in the area!
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 7, 2024
Dear Natalie, Thank you for choosing us and for the outstanding review. We are glad that you loved our thoughtfully crafted property and that our optimal location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time in Savannah. The Hyatt staff and accommodations made it even better!
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 7, 2024
Dear Terri, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our beautiful property and intuitive associates helped make your visit to Savannah perfect. Thank you again for choosing Hyatt Regency Savannah, and we look forward to welcoming you back soon.Best Regards, Jason Calderala,Director of Operations

6/10 Okay

tracy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Be prepared to wait at least 30 minutes for your vehicle at Valet. Not sure how they run it but my final day.. I was the only one at Valet at 6:40am and it took 40 minutes for my truck.. they are not running a very tight ship in that area.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 6, 2024
Dear Tracy, Thank you for sharing your review with other travelers. We are sorry that you experienced a long wait-time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We look forward to making your next stay even better.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Nicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with a great location. My only set back was i was charged 25 additional for a wristband just for a friend to visit me in the hotel.
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 6, 2024
Dear Nicki, Thank you for choosing us and for the outstanding review. We are glad to read you liked your clean accommodations and that our location near added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location, literally on top of River St., with great river views and access to restaurants and shopping. Some staff seem newer and lack knowledge of functions but are very willing to please. One elevator to parking, pool and River St has been down for months creating a bottleneck for guests needing access to those facilities.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 5, 2024
Dear Richard, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Shirmah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Shirmah, Thank you for rating your experience at Hyatt Regency Savannah. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Managing Director on Apr 5, 2024
Dear Chris, Thank you for your nice rating and letting us know that your stay at Hyatt Regency Savannah was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

yoselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good installation
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 4, 2024
Dear Yoselyn, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

melora

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed everything about our stay!
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 4, 2024
Dear Melora, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

4/10 Poor

Donald

Traveled with group, Traveled with family
Liked: Cleanliness
Parking $48 per night. I was shocked once I arrived and saw the sign announcing the proposed charge. I won’t make the same mistake again. In the future I’ll verify parking and other charges before booking.
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 5, 2024
Dear Donald, Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate all of your great feedback and hope to have you as our guest again.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Nathaniel, Lancaster

Stayed 3 nights in Mar 2024
Response from Director of Operations on Apr 23, 2024
Dear Nathaniel, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hyatt Regency Savannah, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards, Jason Calderala,Director of Operations

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pretty and right by the river. The downside there was no parking, no breakfast, no extras. River Street is so over rated. I think I wI used a parking garage. Much cheaper than the valet parking. There are 2 parking garages within walking distance.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Apr 4, 2024
Dear Kim, Thank you for being for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that our location was perfect for your needs. However, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Vaughan, Richmond

Disliked: Staff & service
$50 to park
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 3, 2024
Dear Vaughan, Thank you for taking the time to evaluate our hotel. We are pleased that you enjoyed your stay overall; however, we regret your disappointment with the parking fees. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

sheena, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location. spacious room
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Sheena, Thank you for choosing us and for the outstanding review. We are glad to read you liked your room and that our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Brady

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Overall very good
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Brady, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Satoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved view from hotel room on river and also restaurant balcony. Indoor pool was small
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 3, 2024
Dear Satoko, Thank you for choosing Hyatt Regency Savannah and sharing your experience. We are glad you enjoyed the amazing views of the river from your accommodations and the restaurant balcony. We also appreciate your feedback regarding the indoor pool and have shared it appropriately. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Martha, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Orlando, Spring Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Hyatt Regency Savannah! Exceptional service, beautiful rooms, and perfect location. Highly recommend for a memorable trip!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Orlando, Thank you for being our guest and for taking the time to review your experience at Hyatt Regency Savannah. It's nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We are glad our location added to the enjoyment of your visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Catalin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option on the riverfront.
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
Dear Catalin, Thank you for choosing us and for the outstanding review. We are glad our riverfront location added to the enjoyment of your visit. We are grateful for your recommendation and look forward to welcoming you to the Hyatt Regency Savannah again soon.Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Raneesh

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice river view room, however the bathroom is awefully small we struggled with our toddler. We had dinner at the in house restaurant and it was a bad idea, my food was tiny cauliflower dish with too much salt in it and wife got fried chicken which was mediocre, I think walmart serves better fried chicken. Staff at the reception and Valet were nice and helpful. Probably wont stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Raneesh, Thank you for being our guest and for the feedback. We are glad to read you enjoyed the review view from your room. However, we are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. Thank you for your specific feedback regarding our bathroom setup. We hope you will reconsider and stay with us again the next time you are in the area.Best Regards, Jason CalderalaDirector of Operations