Was not aware that the hotel had no elevator until check in. When I told the desk person that my husband just had a heart attack and couldn’t manage stairs her response was ‘sold out, sorry’ when I asked about assistance with bringing in our belongings I was told ‘no’. The bathroom had no power to the outlet for the hairdryer, when I called the desk the response was ‘ohhhh’. When I asked if there was a different hairdryer I could use it seemed to be an inconvenience.
Sheets were stained, towels were thread bare, room smelled, and there were baby roaches in the sink.
Front desk staff could care less, she spent most of her time on her cell phone.