Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Expected a Nicer Hotel for the Money

Posted Nov 20, 2014
Pros: View and location
Cons: The rooms need to be updated and the duvets need to be stain-free.
Location: Great location on the water with easy walking distance to restaurants, shops, etc. along the river.
The room was just so-so, nothing special. My duvet cover was stained. The staff was friendly. The view from the hotel and the location were very good.
Comment from Hotel Management
Nov 21, 2014 by Customer Care, Hotel Management
We were pleased to hear you found our staff friendly and our location a plus during your recent trip. Please accept my apology for the condition of your duvet, but thank you for alerting us so that corrective action can be taken. Thank you for choosing Marriott. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom U K

Savannah half marathon

Posted Nov 11, 2014
Pros: Position and facilities
Hotel located in nice position on the overloking the river 3/4 minute walk to shops and restaurants along the river walk. Nice buffet breakfast on until mid day at weekends. restaurant is open for lunch/ dinner ( not expensive)if you don't fancy going out for a meal. Staff very helpful and friendly although it is a big hotel the staff make it a friendly place to stay always a nice touch when travelling alone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Pros: location
Cons: lower the price, provide free wifi and parking
Location: 1/2 marathon
wonderful place to stay for easy access to the downtown Savannah area. only 1/2 mile from the start of the marathon too!
1 out of 5
by A verified travelerfrom georgia

Do not recommend

Posted Nov 2, 2014
Expensive and they charge you for parking. Even though you are their guest and do not even offer a contential breakfast.
Comment from Hotel Management
Nov 4, 2014 by Customer Care, Hotel Management
Thank you for choosing Marriott. I am sorry you were not aware of our parking fee when booking your reservation. We do feel that our charge is comparable to other downtown properties, and offer easy access to downtown, and Tybee Island. Also, we do offer a continental breakfast, as well as a full breakfast buffet in our restaurant and I apologize if you were not notified of this when you checked in. Please know that your experience has been shared with our Front Office Manager so future guests will be informed. Thank you for your time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Older Hotel,but Nice

Posted Oct 30, 2014
Great hotel. Convenient location. Needs some refurbishing, but very clean. Excellent staff.
3 out of 5
by A verified traveler

Too far from the main River Street area

Posted Oct 27, 2014
Doubles instead of queens so the beds are small. And there is a space for a refrigerator in the furniture but no refrigerator. It's the furthest I've stayed from the center of River Street which I didn't care for. Hotel is nice and because it's all the way at the end of the riverwalk it is right on the river with a nice outdoor deck area on the water which most hotels in the area don't have. Staff is nice.
Comment from Hotel Management
Oct 31, 2014 by Customer Care, Hotel Management
Thank you for letting us know about your recent stay. It was good to note that you enjoyed the river view from our outdoor deck and the friendliness of our staff, but were disappointed that there was no refrigerator in the room. We do have refrigerators at no charge at our Front Desk. Should you visit in the future, please let us know so we can provide you with one. We appreciate your time and thank you for choosing Marriott. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Twin City, GA

Conference stay

Posted Oct 23, 2014
Pros: The staff went beyond expectations.
Cons: Should have a refrigerator in every room.
Location: Located on the Savannah river. River Street is within walking distance. River street shops and restaurants could keep you busy for a week.
Overall my stay was great, as usual. We had asked for a refrigerator after we checked in and discovered that it was missing. We were told that one would be delivered, but it never arrived. However, we recommend this hotel highly. The staff are great. The room was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom north Texas

Great hotel on riverfront

Posted Oct 21, 2014
Wonderful staff ver helpful. Our room had river view and was great. Watching the ships go by was cool. Would be nice if room service was availed later in evening. They could get the city to extend the operating hours of the ferry in the evening. I would stay there again.
2 out of 5
by A verified travelerfrom TN

Disappointed

Posted Oct 20, 2014
Pros: Pleasant, personable staff. Great view. Located on the fringe of downtown but still close to everything Savannah offers.
Cons: Property would be a gem if ownership spent a bit on updating and renovations. Hotel would be better served to opt for continental breakfast.
Paid far too much for far too little. The hotel is worn and in need of renovation. Bed linens appeared to be old and were stained. Both nights featured a concert of slamming doors, squeaking beds, and conversation from the surrounding rooms and hallway. Parking is grossly inadequate, especially at $19/night. Opted not to eat or drink in the hotel given the high price and short distance to many of Savannah's wonderful eateries.
Comment from Hotel Management
Oct 23, 2014 by Customer Care, Hotel Management
Congratulations on your wedding! Thank you for taking time to let us know about your recent visit, although we did not meet your expectations. Please accept my apology for your disappointment. We hope your visit to Savannah was enjoyable and wish you many years of health and happiness. Best regards,
3 out of 5
by A verified travelerfrom Texas

Expected more for the money spent

Posted Oct 14, 2014
Pros: Near river road and downtown.
Cons: See above
Spent nearly $600 for. Friday / Saturday night stay. I paid more to get a river view, I was placed on the first floor off the Atrium although I was charged for a atrium room. The river view was there if you could see it through the dirty windows. I just expected a much better cleaner and sharper room for that much. I suppose it's not big money but it was to me. Lastly, parking in thier garage, $19 per day??. Really. No I didn't complain in person, probally should have. I won't be back.
Comment from Hotel Management
Oct 17, 2014 by Customer Care, Hotel Management
Thank you for your comments. Feedback, whether positive or negative, allows us to view our property from a guest's perspective. Please accept my apologies that your river view was not clear. Our maintenance and housekeeping departments have been notified and corrective measures are in place. In the future, we hope you will alert the hotel if there are any concerns during your stay so they can be addressed immediately, Your satisfaction is our number one goal. Again, thank you for letting us know about your visit. Best regards,