Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, Ga

Posted Jul 1, 2015
Everything was decent. The employees were nice and the breakfast was set up nicely. The beds were uncomfortable to me but everyone is different. My overall experience was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atl

Good hotel with spacious rooms near Armstrong!

Posted Jun 27, 2015
Room was nice with plenty of room for three of us. Nice refrigerator and microwave, cold A/C, hot water and good sitting area too. Very close to Armstrong State University. We will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2015
Cons: Phone in room was not working. Advised from desk and they never came to ck it out. we had to use cell phone to call front desk for towels
OK for the price. Location a bit far from city center.
1 out of 5
by A verified traveler

Filthy hotel with a nice staff

Posted Jun 22, 2015
The hotel was under renovation and we were not notified when we made the reservation. Our room was filthy. It looked like someone's weave fell apart in our bedroom. DISGUSTING
Comment from Hotel Management
Jun 30, 2015 by Katie, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your recent experience with us. We strive to provide each of our guests with a memorable experience and we sincerely apologize that we fell short during your visit. I can assure you that your concerns have been addressed with the appropriate teams to ensure this issue is corrected and does not continue going forward.
2 out of 5
by A verified traveler from S

The price and the online reviews is what drew me

Posted Jun 20, 2015
The building is old. It was clean but the rooms had a sour odor.
Comment from Hotel Management
Jun 30, 2015 by Katie, Hotel Management
Thank you for taking time to provide us with valuable feedback regarding your recent experience with us. We are currently undergoing a major renovation of our entire property. We expect this to be complete by the end of summer and are sure this will provide our valued guests, like yourself, with an up-to-date and stylish space that we are sure will meet your needs.
2 out of 5
by A verified traveler from Ga

Very unclean

Posted Jun 6, 2015
Dirty clothes on the floor and dirty towels left in the room from prior guest. The hallway carpet was dirty. The room and was changed but the new room was musty and the sofa was dingy.
Comment from Hotel Management
Jun 10, 2015 by Katie S., Hotel Management
Thank you for taking the time to provide us with valuable feedback about your recent experience with us. I have addressed the issues you encountered with the appropriate teams at the hotel to ensure that this is an isolated issue that will not continue in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT vacation!

Posted May 31, 2015
Wonderful stay at Springhill Suites! They were under renovation so there was a little inconvenience but not bad. The Staff was wonderful! Very friendly and always helpful! Really enjoyed our stay! Will recommend! Thanks to all the Staff they were GREAT!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga

Pool was dirty jacuzzi was not working

Posted May 28, 2015
They are in process of renovating the hotel Breakfast was ok but overall once they complete reno it should be nice great location to places not eat
Comment from Hotel Management
Jun 1, 2015 by Katie, Hotel Management
Thank you for taking the time to provide us with valuable feedback. As you know, we are currently undergoing a major renovation that is sure to provide a stylish, up-to-date space, that will meet the expectations of our valued guests, like yourself.
2 out of 5
by A verified traveler from DAYTONA BEACH, FL

NO OUTSIDE POOL VERY DISAPPOINTING

Posted May 18, 2015
Pros: AIR CONDITION WORKED GREAT
Cons: STAFF, I ASK IF THERE WAS A SAUNA AND TWO STAFF MEMBER TOLD ME THERE WAS ONE, BUT IT NO SAUNA
Location: OK
BREAKFAST HAD NO EGGS AND REGUAR COFFEE WAS EMPTY. NOT GOOD!!!!!!!!!!!!!!!1
Comment from Hotel Management
May 23, 2015 by Katie , Hotel Management
Thank you for taking the time to provide us with valuable feedback about your recent stay. It is our goal to make every guest's experience a spectacular one and I am very sorry that we fell short during your recent visit. I can assure you that I have followed up on this matter with the appropriate teams to ensure that this is an isolated incident that does not continue going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler from columbia, sc

Posted May 11, 2015
We came to Savannah for a bike tour and to learn about the city. We fell in love with Savannah and will definitely be back.