Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Very nice, but not worth the price.

Posted Nov 17, 2014
My fiancé and I booked a king bed room. At check in we were brought to a second floor room with two queen beds; granted the staff tried to find us what we asked for but all was booked. It was a nice hotel, but too pricey for what we got.
Comment from Hotel Management
Nov 25, 2014 by Jeremy, Hotel Management
Dear Allison, I appreciate you taking the time to share your feedback. I apologize that it seems you did not enjoy the room you received due to double queen room you were in. We really appreciate you sharing your concerns and hate to hear your stay was anything less than perfect. I do hope that you will be back to Savannah at some point so we can provide that stellar customer experience. Sincerely, Jeremy B
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything you could hope for

Posted Nov 8, 2014
Pros: Location and size of rooms/bathroom. Also has a great rooftop bar to enjoy the river view.
Location: Easily walk to any where in Historic Savannah.
The Hotel was centrally located and rooms spacious and clean. The staff was very helpful with giving us points of interest to see.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2014
First time visitor. Southern charm at its modern best
2 out of 5
Recommended
for Getaway With Friends
by Leofrom Kingsland, GA

Horrible customer satisfaction.

Posted Nov 5, 2014 on Hotels.com
Nice hotel, friendly valet. There were two dogs in the room adjacent to ours and they barked non stop. The hotel moved us to another room and apologized with a 5 dollar bottle of water (the same price they charge for the bottles of water in the room.) One room had a fridge... the other did not. Then, the iron was broken. I called to have one sent to replace it and made it sound urgent.. and 30 minutes went by with no replacement... causing me to be late to my lunch with friends and family. How embarrassing and inconvenienced. The hotel charged me full price, then afterward returned funds... then 48 hours later reapplied the charge, causing me to believe I had more money than I thought!
4 out of 5
Recommended
for Families
by Debrafrom Atlanta

Fabulous hotel on the Savannah river front

Posted Oct 25, 2014 on Hotels.com
We ended up in Savannah unexpectedly and found this hotel by Hotels.com search. It is an interesting hotel with roof top bar and restaurant on the river level. We were happy with both. You really can't beat the location. We would stay here again.
3 out of 5
Recommended
by philfrom charlotte

Nice hotel but not worth the cost

Posted Oct 21, 2014 on Hotels.com
Centrally located. There is a great bar on the roof, but if you stay on the 8th floor as I did you will have very loud music that plays until 1am. This also draws in a crowd of people who are not hotel guests that are clogging up the elevators start at 9PM, and typically not sober. Do not permit front desk to make restaurant reservations as we showed up to a restaurant Saturday night with no reservations which the front desk told us they booked for us.... Since our night was changed since we could not get into a restaurant after the messed up reservation we hoped to watch a movie in our room. Even though it was advertised that we could get movies on demand our room had it's box removed and we could not even rent a movie. Overall the stay was OK but definitely sub-par for the cost of this hotel. I feel we would have gotten better service and a more comfortable stay at another hotel for much less.
Comment from Hotel Management
Jan 3, 2015 by Nick, Hotel Management
Gear Phil, I am genuinely sorry that we did not exceed your expectations during your recent visit with us. We do apologize for the noise disturbance you experienced due to our live music, and for the mishap with your dining reservations. This is not the level of service we aim to provide, and we appreciate you bringing these matters to our attention. Thank you, Nick S. General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Knoxville, TN

Beautiful View, Expceptional Service

Posted Oct 15, 2014
The hotel staff was pleasant from arrival, all the way through. They helped with our bags, unloaded things into our room, made wonderful dinner suggestions and did not try to upsell the hotel restaurant. They were very polite late into the evening when we were looking for a nice local bar. Even on checkout the staff were splendid, storing our belongings after checkout so we could explore Savannah on our own time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Great location

Posted Oct 14, 2014
Pros: We really enjoyed all aspects of the hotel. Right on River Street. Easy access to the historic district.
Cons: Food in the first floor restaurant was not that great.
Location: It was right on River Street with all of it's restaurants and shops. Easy walk to all of the historic district.
We really enjoyed our stay. Savannah is a great city filled with polite people. Easy access to all of the historic district and a lot of local events.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Unique hotel that was a wonderful value.

Posted Oct 12, 2014
Cons: Resturant
Location: Great location for sight seeing all parts of town.
We enjoyed the balcony although not large we could open the doors and look out to the river and enjoy. Rooms spacious and well furnished. Loved the unique decor appreciated the different disign. Will return. Staff happy, friendly, helpful to local resturants and sights.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Great Hotel/Great Location

Posted Oct 8, 2014
Pros: The location is awesome, its beautiful and the staff was great.
Cons: It is a non smoking hotel which is understandable but the rooftop bar does have a very large outside area--there should be an area for smoking.
Location: It is centrally located and you can walk everywhere--no need to take a cab.
This was a 3.5 day Sisters trip and first time to Savannah--LOVED Savannah and this hotel is GREAT. Wonderful location, you can walk everywhere, staff is awesome, rooms are great and the roof top bar is apparently a big attraction. When I return to Savannah, I will definitely stay here again. I did not have a river view, I had a city view which was fine. I was on the 6th floor and you could very faintly hear the music from the roof top but it did not bother me, that is how faint it was. We arrived around 12:30 and requested our rooms (we had 2 rooms) to be available early--one room was and the other was ready at 3 pm so they did accomodate us.