Ratings based on 920 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Roanoke VA

Okay hotel but not sure why its a "5 star" resort

Posted Jun 26, 2015
Pros: comfort of the bed. room service food was good.
Cons: as above
Location: Savannah was great! The dinner cruise was FABULOUS!! Fun stuff to do on River Street. My favorite there was the Trumpet Man.
The bed was VERY comfortable. The room service was good. Gift shop is INCREDIBLY overpriced. The concierge gave me the wrong phone number for an attraction in Savannah. The hot and cold on the shower were reversed, so I finally figured that out after 1/2 a cold shower. No exhaust fan or heater in the bathroom. We ordered pizza late to be delivered--instead of bringing the pizza up to us, they had us come to the front desk to get it--so we had to get re-dressed out of our pajamas to go get it. I would have expected that at a 3 start hotel, but not a 5 star. I went to check out at 5:30 am and print off some mapquest directions to our next stop. There was no attendant at the front desk. I went to the business center to print off the directions (we were going to an area with limited cell service so my navigator wont work there) --the computers wouldn't go to the internet unless I paid extra. I stayed at a lot of hotels, and I have never seen one charge for that. I waited around another 10 minutes for someone to show up at the front desk, but it never happened. Valet service was ridiculously expensive with a $24.95 per night fee so we just parked ourselves which wouldn't have been a problem but it was a little far away and the heat index was 105 degrees. Also, they claim to have a complimentary shuttle for local destinations, but I needed to go to the Honda dealership 4.8 miles away and they said they couldn't go that far.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value and view

Posted Jun 24, 2015
What a beautiful way to see Savannah! This hotel is clean; the service is thoughtful; it was lovely place to stay and visit Savannah!
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Great hotel

Posted Jun 21, 2015
We enjoyed the room with the balcony since we could watch the ships come in and out of port.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very beautiful grounds

Posted Jun 20, 2015
Pros: location
Staff was very accommodating, food and drink excellent in a relaxing atmosphere
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel right on the river

Posted Jun 20, 2015
We had a wonderful time at the Westin! The rooms were nice, but the floor felt really damp and there was a funny smell in our room. The housekeeping staff forgot to put a fitted sheet on one of the beds so it just had a flat sheet with the mattress exposed. The best part of this hotel is its location and poolside!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Westin Savannah

Posted Jun 9, 2015
Location of the hotel and golf facilities were key and this hotel delivered. There was initial confusion over bookings which highlighted the inexperience of some front desk staff. The room was clean, however staff had to be prompted to replenish coffee and toiletries. Overall the hotel was good and location excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

First time at a Westin...

Posted May 26, 2015
Pros: View of Savannah. Great and varied seating in so many locales. Fabulous beds!
Cons: See above comments.
Location: SAVANNAH!!!! What a memorable city! You can dock a boat within reason. Golf is supposedly great.
Wonderful time. Room and bedding was GREAT!!! Able to access the river with our SeaDoos. Loved being able to view one of our favorite cities, Savannah, instead of being in the midst. Great boat shuttle service. Found the food generally quite good, but had a few disappointments. Service was very nice. Did feel it could have been a bit faster. One poor service experience at breakfast one day, but that was all. Small kids had a great time. Would return again very happily.
3 out of 5
by A verified traveler

Nice location, hotel needs to step it up a bit

Posted May 4, 2015
Pros: Staff did try to make things better, breakfast was good.
Cons: Room cleaning and upgrading hotel.
Room keys from previous occupants and dirty bathroom. Wet soap in dish when we got there. Rooms need upgrading, hotel's resort fee is a trumped up charge for using facilities we did not use.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Very nice hotel with excellent views. Great swimmjng pool area and great poolside food. Rooms were clean and comfortable. Taxi boat across to main town was brilliant and quick and easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Ordered a king size bed but was given a double bed.