All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff was super friendly and helpful! Excellent!!!!!
Abigail
Stayed 3 nights in Mar 2024
Response from AGM on Apr 11, 2024
Hi Abigail! On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown
8/10 Good
Renee
Apr 2, 2024
Liked: Staff & service
Miss Doris went out of her way to assist us.
The room was nice.
Entrance and exit hall had a used piece of gum on the floor that was never removed during my stay
Renee
Stayed 3 nights in Mar 2024
Response from AGM on Apr 11, 2024
Hi Renee,Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown
Hi Kayla,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Hi Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Overall the hotel was clean, however, there was a sock from a previous person.
Jennifer
Stayed 3 nights in Mar 2024
Response from AGM on Mar 10, 2024
Hi Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. We did apologize for falling short in some areas. But we are glad you enjoyed your stay.Sincerely,Sara JonesAssistant General Manager
8/10 Good
Daniel
Traveled with family
Mar 4, 2024
Liked: Staff & service
Convienient for a local wedding and more affordable than the hotels on the river.
Daniel
Stayed 1 night in Mar 2024
Response from AGM on Mar 10, 2024
Hi Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Hi Carolyn,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
8/10 Good
Mitchell
Traveled with family and small children, Traveled with family
Staff were so friendly, especially the woman at breakfast every morning she was SO sweet to our 3 year old. Dining room had high chairs so that was a bonus. Room was comfy, our only complaint was that we stayed for 3 days and had zero housekeeping at all. Overall clean and friendly, the suites are pretty private. Definitely family friendly.
Mitchell
Stayed 3 nights in Feb 2024
Response from AGM on Mar 10, 2024
Hi Mitchell,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Staff was wonderful. Room very clean and kitchen was convenient for my extended stay.
Emily
Stayed 5 nights in Jan 2024
Response from AGM on Mar 10, 2024
Hi Emily,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Staff moved us due to fridge problems. Fridge doors opened opposite to access and there was water on the floor (ice maker missing parts?) Replacement room OK
Paul F.
Stayed 2 nights in Feb 2024
Response from AGM on Mar 10, 2024
Hi Paul F.,Thank you for taking the time to share your thoughts regarding your stay at the TownePlace Suites Savannah Midtown. We apologize for failing to meet all of your expectations. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to fix these issues and help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Sara JonesAssistant General Manager
Hi David,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. We hope to see you again next time your travels bring you back to Savannah.Sincerely,Sara JonesAssistant General Manager
Excellent staff. Very friendly and courteous. Only place I want to stay when i come to Jacksonville. Good breakfast and very comfortable beds 😊
Raleigh
Stayed 9 nights in Jan 2024
Response from AGM on Feb 5, 2024
Hi Raleigh,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. It is always encouraging to hear positive feedback, Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Hi Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Good location. Close to Malls, shops and restaurants. Staff was friendly and very helpful.
Sashadewi
Stayed 2 nights in Jan 2024
Response from AGM on Jan 30, 2024
Hi Sashadewi,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
6/10 Okay
Joanne
Jan 17, 2024
Joanne
Stayed 3 nights in Jan 2024
Response from AGM on Jan 30, 2024
Hi Joanne,Thank you for taking the time to share your thoughts regarding your stay at the TownePlace Suites Savannah Midtown. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Assistant General Manager
10/10 Excellent
Arleen, Atlanta
Jan 16, 2024
Arleen
Stayed 3 nights in Jan 2024
Response from AGM on Jan 30, 2024
Hi Arleen,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General Manager
In and out easy; close to friends ; close to downtown; close to I95
Gilles
Stayed 1 night in Jan 2024
Response from AGM on Jan 9, 2024
Hi Gilles,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager
Hi Asia,Thank you for taking the time to let us know about your experience while staying with us. We are happy to hear you enjoyed your stay. I have shared your feedback with our team to show the job well done. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Assistant General Manager
Hi Chevron,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay at the TownePlace Suites Savannah Midtown is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure to provide a far better experience in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Assistant General Manager
Hi Rita,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, our feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.Sincerely,General Manager
6/10 Okay
Marie
Nov 7, 2023
Marie
Stayed 3 nights in Nov 2023
Response from GM on Dec 15, 2023
Hi Marie,Thank you for taking the time to share your feedback regarding your stay at the TownePlace Suites Savannah Midtown. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, General Manager
We booked a two bedroom queen suite, the room was a great value for the price. The space was big enough to accommodate two couples comfortably.did not use pool are, however, it did seem clean
Laura
Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Hi Laura,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
2/10 Terrible
Matthew
Oct 27, 2023
Matthew
Stayed 4 nights in Oct 2023
Response from Bill on Oct 29, 2023
Dear Matthew,We appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for not exceeding your expectations. My team and I will focus more on delivering a better than average stay for our guests.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
6/10 Okay
Melissa
Traveled with family and small children
Oct 19, 2023
Liked: Staff & service
I only gave this hotel 3 stars because the girl at the front desk was super accommodating and put us in a suite. Our original room we were given had quite the smell. Literally made my 6 yr old gag.
Melissa
Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Dear Melissa, We appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for not exceeding your expectations. My team and I will focus more on delivering a better than average stay for our guests.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Dear Jake, We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Dear Karen, We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
The layout was okay but the furniture was in bad need of replacement. Heavy stains and looked dirty. The floors had toenails on it. The bathroom had chunks of hair and floor was very sticky.
Michael
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 7, 2023
Dear Michael, We appreciate you choosing to stay with us and taking the time to share about your experience. Please accept my sincere apologies for the condition of your room. My team and I will work had to address your concerns. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
10/10 Excellent
ronda
Sep 30, 2023
ronda
Stayed 3 nights in Sep 2023
Response from Bill on Oct 9, 2023
Dear Ronda,We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Hi Dorothy,We really appreciate the great rating. I'm grateful you enjoyed your stay.Thnak you,General Manager TownePlace Suites by Marriott Savannah Midtown
$100 additional fee for less than 24 hour small (12#) pet stay. Did not see this charge on the Expedia site when booking. Our room was across the hall from the laundry machines which I could hear running throughout the night. No door on the laundry room or it stayed open all night.
On the other side of our room was the pool so we couldn't open the drapes. Literally, if I opened the window I could jump in the pool! Since it's a non-smoking hotel, there were several people outside of the hotel smoking, one laying in the bed of his truck smoking 😣
Hotel was clean and complimentary breakfast had many options. Staff were friendly.
Penny
Stayed 1 night in Sep 2023
Response from Bill on Sep 30, 2023
Dear Penny,Please accept my sincere paologies for any confusion about our pet policy. This should be mentioned in our pet fee section on our website. My team and I will address the laundry room. I'm sorry you also had that experience. Our goal is to deliver a better than average stay and we fell short of this during your visit. I understand any frustration you had and will work on doing better.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Dear Raleigh,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
6/10 Okay
Ashley
Sep 24, 2023
Liked: Cleanliness
Breakfast was subpar
Ashley
Stayed 2 nights in Sep 2023
Response from Bill on Sep 30, 2023
Hi Ashley,Please accept my sincere paologies for breakfast being subpar. My team and I are working on ways to improve our breakfast experience.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Dear Taylor,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
Unfortunately this was one of the worst stays. We were on vacation with our family, 12 people total, and we reserved 4 rooms. When we got there the lady at the desk was checking in the first room and charged us more than the room was reserved for. The next set of rooms she stated that no reservations were found. I showed her the confirmation and she still stated it was not in the system but she stated she had other rooms available but it was going to be 200 a room when online it was reserved for 157. At that point we didn't trust staying there so we had to find another hotel at 11pm.
Verified traveler
Stayed 1 night in Sep 2023
Response from Bill on Sep 30, 2023
Dear Anonymous,Please accept my sincere apologies for the bad experience. We will continue training our new front desk associates to deliver more memorable experiences. I understand your frustration and concern. This is never the stay we wanted for you and your family. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
It was very clean the staff was wonderful and very accommodating
William
Stayed 1 night in Sep 2023
Response from Bill on Sep 30, 2023
Dear William,We appreciate the great feedback and I'm grateful you enjoyed your stay. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Ok, 1) the hotel is nice to be a dog friendly place. They kept the grounds nice. However, since it's a dog friendly place it should have move outside trash receptors/cans so you can dispose of your dogs business properly. Only one around the corner going towards the back of the site. NO.
2) the continental breakfast the area where it's held is TO SMALL. it looks a dorm room the only place left to create this space. NO. They need to reconsider placement. 3) the staff 2ladies in-charge of the breakfast area are NOT NICE. they do not greet the guest. they don't ask if you need anything. Finally THEY NEVER SMILE TO THE PEOPLE WHO AER PAYING TO STAY THERE. My observation they should be resigned to another area away from customer contact. thank you
Shari
Stayed 3 nights in Sep 2023
Response from Bill on Sep 30, 2023
Hi Shari, Please accept our sincere apologies for our breakfast not meeting or exceeding your expectations. Good customer service is usually our strongest asset. Somehow, we dropped the ball during your visit. I will regroup with my small team and make sure our focus is deliver a better than average stay for all our guests. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
The first room we were in smelled like mildew, the cielings had water damage, the furniture was old, smelly and damaged, and the there was mildew on the walls and lampshedes. I requestes a new room and they moved us quickly to a new cleaner room.
Khadijah
Stayed 2 nights in Sep 2023
Response from Bill on Sep 30, 2023
Dear Khadijah,We appreciate you choosing to stay with us and taking the time to share about your expeirence. Please accept my sincere apologies for the condition of your first room. My team and I will work had to address your concerns. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
10/10 Excellent
Melissa
Sep 1, 2023
Melissa
Stayed 1 night in Aug 2023
Response from Bill on Sep 30, 2023
Hi Melissa,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
I like the fact it is an small apartment...it was big enough to whole 6 people for sleeping and 10 people comfortably
Karen
Stayed 1 night in Aug 2023
Response from Bill on Sep 3, 2023
Dear Karen, We appreciate you taking the time to share about your experience with us. I'm grateful you enjoyed your stay. Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
The room was great. Having a kitchen in the room made things a lot easier during our stay. The only negative things I have to say is getting into the hotel parking lot is a bit of a hassle due to some construction. The AC didn’t cool the room off like I would’ve wanted. It was comfortable but not super cool. And we were in a room right by the pool so it was a bit annoying at times. But other than that we loved the hotel and our stay. The staff was friendly and the breakfast was pretty decent.
Catherine
Stayed 2 nights in Aug 2023
Response from Bill on Sep 3, 2023
Dear Catherine,We appreciate you taking the time to share about your experience with us. We beleive the construction is coming to an end soon, and we will look into the AC issue. I'm grateful you enjoyed your stay. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Check in was a little slow but not too bad. Room is fine but has an extra big chair that blocked the sofa sleeper (can't open it with the chair at the corner). Staff was amazing: a nice young lady came to our room and move the chair out of the room immediately all by herself! Problem solved.
Yanlin
Stayed 2 nights in Jul 2023
Response from Bill on Sep 3, 2023
Dear Yanlin,We appreciate you taking the time to share your feedback with us. I apologize for any inconvenience you encountered while staying with us. We will work hard to correct the slow check-in. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Dear Jose R,We appreciate you taking the time to rate your experience. I'm grateful you enjoyed your stay.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
Staff was awesome. Over and above what is expected. Everyone was friendly and happy and just made you smile ask the time
Patrick
Stayed 3 nights in Jun 2023
Response from Bill on Jul 26, 2023
Dear Patrick,We appreciate you taking the time to share about your experience with us. I'm grateful you enjoyed your stay. I'm very fortunate to work with a great team.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
2/10 Terrible
Mindy
Traveled with partner
Jun 16, 2023
Disliked: Cleanliness
We arrived and were told we could not have our room because people did not leave their rooms. They sent us to a residence Inn 10 minutes away. It was horrible. Mold in sink, broken shower arm. Horrible.
Mindy
Stayed 1 night in Jun 2023
Response from Bill on Jun 17, 2023
Dear Mindy,Please accept my sincere apologies for the confusion about your stay. I'm also sorry that you had a bad experience at the Residence Inn. I understand your frustration and concern. We will work hard to assure this was an isolated situation.Thank you,General Manager,TownePlace Suites by Marriott Savannah Midtown
10/10 Excellent
Alexandra, Silver Spring
Jun 5, 2023
Liked: Cleanliness, staff & service
The staff was amazing and so accommodating. I needed to stay a couple extra days and they helped me out even though they were booked. Extra shout out to Bill and Miss Wanda!
Alexandra
Response from Bill on Jun 5, 2023
Dear Alexandra,We appreciate your great feedback. Our team gets very excited when we receive comments like this. We are grateful you enjoyed your stay and look forward to seeing you on a future trip to Savannah.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
Very helpful and friendly folks. Loved the kitchen area with stove and microwave plus a real coffee pot and coffee. Great breakfast included. Would stay again .5 stars
carol
Stayed 3 nights in May 2023
Response from Bill on Jun 5, 2023
Dear carol,We appreciate you taking the time to share about your experience with us. I'm very grateful you enjoyed your stay and our staff. I'm fortunate to work with a great team. We look forward to seeing you on a future trip to Savannah. Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown
4/10 Poor
Gregory
Traveled with family
May 16, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room type was advertised as a two bedroom. Normally when there are two bedrooms, there are also two bathrooms. We only had one. The bedrooms were so small you could barely move around and barely close the door. The living room and kitchen areas were extremely small. When we pulled out the sleeper sofa, it was jammed right in front of the dresser with the tv on it and there was absolutely no room to walk around the sofa bed. The breakfast room and pool areas were also extremely small. The entire hotel was poorly built with no consideration for being spacious.
Gregory
Stayed 1 night in May 2023
Response from Bill on May 19, 2023
Dear Gregory,I appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for having to work with limited spaces. We don't have any 2 bed - 2 bath combo's at our property. We are a 1st generation TPS that opened in March of 2000. We make our best out of the space we have. I understand your frustration. I'm sorry you had a bad experience. We will continue to work hard at making guests comfortable with the spaces we have.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown
8/10 Good
Robert
May 16, 2023
Robert
Stayed 3 nights in May 2023
Response from Bill on Jun 5, 2023
Dear Robert,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown