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Reviews of Victor's Residenz-Hotel Leipzig

4 out of 5
Victor's Residenz-Hotel Leipzig
Georgiring 13, Leipzig, SN

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 780 reviews" "
Rating 8 - Good. 354 out of 780 reviews" "
Rating 6 - Okay. 78 out of 780 reviews" "
Rating 4 - Poor. 22 out of 780 reviews" "
Rating 2 - Terrible. 10 out of 780 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leipzig
Always stay at this hotel in Leipzig, staff friendly, great location, for centre and for football matches, hotel eco friendly and very clean, added bonus of a car park however I feel this is a little expensive and the bar is very good but needs to stay open a little longer, however would stay here again though
Stayed 2 nights in Oct 2023
Response from Victor's Residenz-Hotel Leipzig on Nov 28, 2023
Thank you very much for your great review. It is always our pleasure having you as our guest. We are already looking forward to your next visit in our hotel. Best regards from the whole team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great hotel in a very convenient location. Only drawback was lack of air conditioning during very hot weather.
Stayed 3 nights in Sep 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
What a fabulous hotel 10 minutes from centre of town and 45 minutes to RB Leipzig arena, hotel spotless, very comfortable room and bed, good breakfast, only little drawback is the room keys, I'm all for green technology buy when you cannot get in your room at 1am not too good All in all though would highly recommend and would stay again
Stayed 2 nights in Feb 2023
Response from Victor's Residenz-Hotel Leipzig on Feb 27, 2023
Thank you very much for staying in our hotel and for taking your time to send this kind review. We are very pleased that you enjoyed your stay. We are already looking forward welcoming you again in the close future. Best regards from the team at the Victor's Residenz-Hotel

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect right next to the main station. My room had a small balcony and an excellent view. The location does produce noise due to the trains but with some ear plugs I slept very well. Breakfast is fantastic.
Stayed 2 nights in Jul 2022
Response from Victor's Residenz-Hotel on Aug 2, 2022
Thank you very much for staying in our hotel and for taking your time to send this wonderful review. We are pleased that you enjoyed your stay and are already looking forward welcoming you again in the close future. Kind regards from the whole team

10/10 Excellent

leticia

Stayed 1 night in Jun 2022
Response from Victor's Residenz-Hotel Leipzig on Aug 24, 2022
Vielen herzlichen Dank für Ihren Besuch in unserem Hotel und Ihre fabelhafte Bewertung mit der vollen Punktzahl. Das gesamte Team hat sich sehr darüber gefreut und sendet viele Grüße aus dem Victor's Residenz-Hotel Leipzig

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style and comfort
Great central location, comfortable rooms, excellent breakfast and lovely old Art Deco fittings and decoration, at a very reasonable price.
Stayed 3 nights in Nov 2019
Response from Victor's Residenz-Hotel Leipzig on Dec 9, 2019
Thank you very much for visiting our hotel and for taking your time to send us your review. We are pleased that you enjoyed your stay and hope to see you again in the close future. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very convenient hotel with old world charm. Rooms could be greatly improved with tea, coffee and hot pot in room. Breakfast was Ok, not great (lumpy yogurt, overcooked boiled eggs, etc)--sort of institutional.
Stayed 3 nights in Oct 2019
Response from Victor's Residenz-Hotel Leipzig on Nov 1, 2019
Thank you very much for staying in our hotel and for taking your time to send us your kind review. We are pleased that you enjoyed your time in our house and we look forward to welcome you again in the close future. Best regards from the team at the Victor's Residenz-Hotel Leipzig

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We happened to be staying in Leipzig on the night of the Festival of Lights which made getting to the property nearly impossible. We spent almost 4 hours trying to find our way into the city and to nearby parking. While this isn't the hotel's responsibility, we certainly would have appreciated better directions and help. Once we finally arrived, we had a difficult time getting the key to our room to work -- not something we really wanted to deal with after all the trouble we had just getting there!
Stayed 1 night in Oct 2019
Response from Victor's Residenz-Hotel Leipzig on Oct 15, 2019
Thank you very much for visiting our hotel and for taking your time to send us your Review. We apologize for the inconveniences you experienced during your stay. Please feel free to contact our reception staff for any problems you have. We are glad to help you and hope to see you again. Kind regards

10/10 Excellent

SH, Miami, FL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was super good with quality and quantity.
Stayed 1 night in Oct 2019
Response from Victors on Oct 5, 2019
Thank you so much for your feedback! We are happy to tell our breakfast-lady that her job was once again convincing. We hope to welcome you again (soon) :) Your Victor's Residenz Hotel Leipzig Team

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Great stopover hotel next to the train station
A very good hotel which needs some touch-ups. Extremely convenient location and very nice service.
Stayed 1 night in Sep 2019
Response from Victor's Residenz-Hotel Leipzig on Sep 25, 2019
Thank you very much for staying in our hotel and for taking your time to send us your review. We are pleased that you enjoyed your time in our house and we are already looking forward to welcoming you again in the close future. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Miloslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very good standard of a hotel
The hotel was really good. I needed a hotel right next to the train station as I was travelling a lot and this was a decent price for a pretty good quality hotel, Leipzig is a compact city so the location was excellent - very close to the historical centre as well as the train station. The staff were friendly and courteous. The room was in a very good condition - it was really spacious with a really nice bathroom and a walk in shower. The equipment was also really good. The only downside was that I had to use an old fashion key rather than a swipe card which would have taken less space in my pocket :-) Otherwise, the service was pretty good and professional. I didn't go for the breakfast as it was quite expensive but otherwise everything was ok. This hotel is a really good choice if you are to travel by train (especially more than once) and also if you are there to enjoy the city centre.
Stayed 1 night in Aug 2019
Response from Victor's Residenz-Hotel Leipzig on Aug 29, 2019
Thank you very much for staying in our hotel and for taking your time to send us your kind review. It is a great honor for us to read that we could make you that satisfied. We are delighted that you enjoyed your time with us and we are already looking forward welcoming you again in the close future. Best regards from the team at the Victor's Residenz-Hotel Leipzig

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to Hbf, which means very noisy.
Stayed 1 night in Aug 2019
Response from Victor's Residenz-Hotel Leipzig on Aug 22, 2019
Thank you very much for your visit to our Hotel and your Kind review. Due to our central location, traffic noises cannot be avoided. By providing earplugs at the reception desk we try to counteract. We ask for your understanding and hope to see you again in the close future. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, friendly staff my first choice when staying in Leipzig
Stayed 2 nights in Aug 2019
Response from Victor's Residenz-Hotel Leipzig on Aug 22, 2019
This sounds wonderful. Thank you very much for your fantastic review. We are happy that you enjoyed your time in our house that much. We are already looking forward welcoming you again in the close future. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Victor's Residenz-Hotel Leipzig on Aug 22, 2019
Thank you so much for this wonderful review. The whole team is delighted that you gave us 5 out of 5 points for your stay. We are looking forward welcoming you again in the close future. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the exterior architecture, and the location is fantastic right next to the train and bus stations.
Stayed 1 night in Jul 2019
Response from Victor's Residenz-Hotel Leipzig on Jul 31, 2019
Thank you very much for staying in our hotel and for taking your time to send us your kind review. We are pleased that you enjoyed your time in our house and we are looking forward welcoming you again in the close future. Best regards from the team at the Victor's Residenz-Hotel Leipzig

6/10 Okay

Thammanoon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There is no air conditioner at the hotel. It’s so hot in the summer.
Stayed 1 night in Jun 2019
Response from Victor's Residenz-Hotel Leipzig on Jul 1, 2019
Thank you very much for visiting our hotel and for taking your time to send us your review. We regret that you did not enjoy your stay in our house. By providing fans, mineralwater and earpluggs we try our best to counteract to the heat and the noise of the street. We ask for your understanding and wish you all the best. Kind regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Victor's Residenz-Hotel Leipzig on Jan 5, 2019
Volle Punktzahl! Vielen, vielen Dank für diese super Bewertung. Dies ist ein guter Start in das neue Jahr für welches wir Ihnen alles Gute wünschen. Herzliche Grüße aus dem Victor's Residenz-Hotel Leipzig

10/10 Excellent

Jodie, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm in love!
The convenience of this hotel to local transport was just an added bonus to the absolute beauty of the place. The staff, the room, the meals...everything was absolutely lovely. I will be staying there when I'm in Leipzig again happily
Stayed 3 nights in Sep 2018
Response from Victor's Residenz-Hotel Leipzig on Oct 9, 2018
Wow! Thank you so much for this wonderful Feedback. We are delighted that you enjoyed your time in our hotel that much. We are already looking forward to welcoming you again! It was our pleasure having you stayed with us. Best regards from the Team at the Victor's Residenz-Hotel Leipzig

8/10 Good

Stuart and Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day autumn visit
We wanted a good quality, reasonably priced hotel close to the railway station for an early departure and we got all we were seeking. The only deficit is its lack of air conditioning which on hot autumn days is significant.
Stayed 2 nights in Sep 2018
Response from Victor's Residenz-Hotel Leipzig on Sep 28, 2018
Thank you for your visit and the kind review. Best regards. Your team at the Victor's Residenz-Hotel Leipzig

8/10 Good

geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good overnight stay hotel.
This hotel was selected as it was close to the train station and seemed to be good value. We were using it as an overnight stop after a long overnight flight from Hong Kong and then a 4 hour train trip. It was a good choice on both counts. The room was quite comfy, the breakfast was very good and the room facilities were okay although a bar fridge would have been handy. The hotel staff were very helpful and the booking in time was minimal. The hotel totally served its purpose for our trip.
Stayed 1 night in Jun 2018
Response from Victor's Residenz-Hotel Leipzig on Aug 6, 2018
Thank you very much for staying in our hotel and for taking your time to give us this wonderful Feedback. We are happy, that we could satisfy all your expectations, so that we were your right choice. We wish you a safe trip and hope to see you again in the close future. Best regards from the team at the Victor's Residenz-Hotel Leipzig

10/10 Excellent

Leda, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The breakfast is nice. The room is nice too. I highly recommend it.
Stayed 14 nights in Jun 2018
Response from Victor's Residenz-Hotel Leipzig on Jul 16, 2018
Thank you very much for staying in our hotel and for taking your time to give us this wonderful feedback! We are delighted that you enjoyed your time that much and we are looking forward to welcoming you again in the close future. Kind regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Victor's Residenz-Hotel Leipzig on Jun 29, 2018
Vielen Dank für Ihren Besuch und Ihre Bewertung. Wir freuen uns, dass es Ihnen in unserem Hotel gefallen hat und hoffen, Sie bald wieder begrüßen zu können. Herzliche Grüße vom Team des Victor's Residenz-Hotel Leipzig

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently Located
Everything about the hotel is quite nice. Having the hot breakfast included in the room rate is particularly nice as this can cost you up to €15 per person at most European hotels. Strong pluses: A three minute walk from the train station, an easy ten minute walk to the main square. The downside: no air conditioning. We had to sleep with all the windows wide open all night and this made it noisy at times.
Stayed 3 nights in May 2018
Response from Victor's Residenz-Hotel Leipzig on Jun 4, 2018
Thank you very much for staying in our hotel and for taking your time to write your review. We are happy that you enjoyed your visit to Leipzig and we are looking forward to welcoming you again in the close future. Best regards from the team at the Victor's Residenz-Hotel Leipzig

4/10 Poor

Nader, Montreal

Disliked: Room comfort
My experience at Victor's Residenz was dissapointing. They checked us in rooms facing the street, and it was too noisy. They don't have a ventilation system, so the rooms are really humid, plus they don't have any A/C so we had to sleep with the windows open. We had a problem with the bathroom sink, it was blocked, therefore we couldn't wash properly. The shower door got stuck and we had to slam the door in order to open it. The only positive thing about our stay was the breakfast. They have a great breakfast, but still we really didn't enjoy our stay. The staff was helpful, but didn't even offer any discounts for our stay, even tho we asked for it. If you are looking for a quite stay, don't choose this hotel.
Stayed 5 nights in May 2018
Response from Victor's Residenz-Hotel Leipzig on May 23, 2018
Thank you very much for visiting our hotel and for taking your time to fill out the questionnaire. We are thankful for all hints and pieces of advice to improve our service and quality. We apologize for the inconvenience you had during your stay and we will do our best to fix the mentioned problems in the bathroom as soon as possible. We would be happy if you give us a second chance to convince you of all our service qualities. Best regards from the team at the Victor's Residenz-Hotel Leipzig

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Victor's Residenz-Hotel Leipzig on Jan 30, 2018
Thank you very much for your visit and your kind review. We are happy that you enjoyed your stay in our hotel and hope to see you again in the close future.

10/10 Excellent

Doru - Loredana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for business purpose.
Great place to stay, central, quiet, classic, nice breakfast.
Stayed 1 night in Jan 2018
Response from Front Office on Jan 28, 2018
Thank you very much for your nice review. We feel very delighted, you had such a pleasant stay with us and are looking forward to welcome you as our guest again soon. We hope you had a safe journey back home and wish you all the best!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel, well located, w/great staff
This hotel is at the edge of the center of the city, so it is an easy walk to the shops, to the churches, etc. The hotel is fantastic. Very professional and helpful staff. The rooms are comfortable, sound isolation was perfect. The breakfast was SUPERB! Internet was ok. An interesting and unexpected plus: unlimited free calls to any country, landlines, mobile phones etc from the room. Really nice! Due to its location, it is not possible to park the car at the front to unload. I read the hotel has its own parking but I didn't use it. I continued one block, turned right one block and found a public parking that was completely free of charge. Very convenient, if you don't mind pushing your luggage about 150m to the hotel door. We had dinnert at the restaurant, and it was delicious. I totally recommend Victor's Residenz.
Stayed 1 night in Dec 2017
Response from Victor's Residenz-Hotel Leipzig on Jan 9, 2018
Thank you very much for your visit in our hotel and your positive feedback. We are delighted that you enjoyed your stay that much. We are looking forward to welcoming you again in the close future. Kind regards and all the best

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stately European Hotel
Stay was OK. Location a bit away from the areas of interest. Being close to central station a good thing. Traffic around hotel very heavy!
Stayed 3 nights in Dec 2017
Thank you very much for your visit in our hotel and your Feedback. We are happy, that you enjoyed your stay with us and we are looking forward to welcoming you again in the close future. Your team at Victor's Residenz-Hotel in Leipzig

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and location.
We again enjoyed Leipzig and our first stay at this Hotel. It is very convenient in city centre, near main station, main tram stops, shops, numerous musical opportunities, Christmas Markets, museums, Churches, etc., etc The Hotel itself had lots of character in the public rooms and the well designed, quiet bedrooms contained very comfortable beds. The whole Hotel was spotlessly clean, staff friendly and helpful, and kindly spoke in English for us. As is often the case in Germany take your own tea making things if you like the option in your room.
Stayed 5 nights in Nov 2017
Thank you very much for your visit in our hotel and your kind review. We are delighted that you enjoyed your stay in our house and hope you had a safe trip back home. We are looking forward to welcoming you again in Leipzig in the close future. Kind regards, the team at the Victor's Residenz-Hotel Leipzig

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Thank you very much for your stay and you kind review! We look forward to welcome you again soon!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and services
The hotel was very clean and the service and breakfast was very good. Conveniently located across from the train station and museums. Only complaint is the construction noise across the street starting at 7 am
Stayed 2 nights in Sep 2017
Thank you very much!

10/10 Excellent

Wing ho Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
THe hotel is beautiful and comfort. It locates just next to the Central Train Station and within the walking distance to the old town area. Friendly and helpful staff, large room and bed too.
Stayed 3 nights in Aug 2017
thank you very much for your Kind Review! We are very delighted you had such a pleasant stay with us and hope you had a safe journey back home. We look Forward to welcome you as our guest again soon! Kind regards and best wishes!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our choice
Nice hotel, very well situated by the old town. Great breakfast and polite service. Good value for standard of hotel. Nearby parking for €10. Only problem – it was over 90°F and there was no AC or fan in the room so it was an uncomfortable night. Otherwise, a great hotel!
Stayed 1 night in Jul 2017
thank you for your Kind Review. We are very delighted you had such a pleasant stay with us and look Forward to welcome you as our guest again soon! Best regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Danke :-)

8/10 Good

Harmony, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Visit
We only stay one night here, but it was very comfortable! The English speaking ability of the staff was sort of hit or miss, but we got by! Super close to the hauptbonhof and within a reasonable walk from the zoo and some awesome shopping and eats
Stayed 1 night in Jul 2017
Response from Thank you for your kind review on Jul 27, 2017
We are very delightet you had such a pleasant stay with us. We hope you had a safe journey back home and look forward to welcome you as our guest again. Kind regards!

10/10 Excellent

Tomoyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017
Dankeschön :-)

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, great service.
The breakfast buffet was amazing, cooked breakfast, a real continental breakfast with different ham, luncheon meet (turkey and pork), cheeses, great bread and different cereals, juices, you name it... and the service was very friendly as well.
Response from MS on May 16, 2017
Thank you very much! We are very delighted, that you had a pleasant stay with us! We are really looking forward to welcoming you again as soon as possible. Kind regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MS on May 16, 2017
Thank you! Dankeschön!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Victor's. classy, stately old hotel, beautifully restored.
Response from MS on Apr 11, 2017
Thank you so much for your kind Review! We are very delighted you had such a pleasant stay with us and we are really looking forward to welcoming you again as soon as possible. Kind regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel just beside the station.
Very clean and comfortable. Leipzig is very quiet and our trip was great.
Response from MS on Apr 3, 2017
Thank you so much for your review. We are very delighted you enjoyed your stay as well as the City! We are really looking forward to welcoming you again as soon as possible! Kind regards.

10/10 Excellent

johanna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central good location
Hotel really close to the station, close to city centre and main attractions. Clean and pleasant. Nice staff. An enjoyable stay.
Response from MS on Apr 3, 2017
Thank you very much for your rating. Of course we will pass you compliments on to our staff and were wish you all the best! Kind regards!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 20, 2017
Dankeschön! Thank you!

10/10 Excellent

Stephen, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the main train station
A group of 17 stayed at Victors Residence hotel ,the beds were comfortable ,shower powerful ,breakfast fantastic selection ,finally the staff service and friendliness was excellent right down to the printing of 17 boarding passes for our for each of our 3 home ward flight to the U.K. We will use this hotel brand in the future if available.
Response from MS on Jan 19, 2017
THANK YOU SO MUCH! We are very delighted, you had such a pleasant stay with us and we are really looking Forward to welcoming you again as soon as possible. Kind regards from the whole Team!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very good breakfast buffet. Only complaint is that the wifi was not strong enough in my room and kept cutting out.
Response from General Manager on Jan 4, 2017
Thank you very much for your Review. We are very glad, you had a pleasant stay with us and we are really looking Forward to welcoming you again as soon as possible. We assure you to fix the wifi immediately. Kind regards and all the best from the Team at the Victor's Residenz-Hotel Leipzig.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to train
Breakfast was very good with good selection and tasty
Response from General Manager on Dec 28, 2016
Thank you very much for your review. We are really looking forward to welcoming you as soon as possible. Kind regards!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across the street from the train station. With the tracks to your back, go left out the side door and it is across the street on the corner. Our room was clean, comfortable and quiet. We had a triple room with three single beds and still had plenty of room for luggage, etc. the breakfast buffet was very good as well.i would recommend this hotel
Response from General Manager on Dec 12, 2016
Thank you so much for your kind review! We are very delighted you had such a pleasant stay with us and we are really looking forward to welcoming you again as soon as possible. All the best for you!

10/10 Excellent

Barry H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with elegant breakfast buffet
The breakfast was phenomenal. Even had smoked salmon, aside from eggs, sausages, cold meats and cheeses, fruit, pastries, sliced tomatoes and cucumbers, juices, coffee machine making special coffees.
Response from General Manager on Nov 28, 2016
Thank you very much for your compliments on our breakfast. We are very delighted, we could make your day with our variety. It would be great, to welcoming you again as soon as possible and we hope, you had a safe journey back home! Kind regards!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to train station, great breakfast buffe
Great location across the street from train station. Very helpful staff. Great breakfast buffet. First room we got smelled like smoke, but they immediately gave us a different room which was great! We had trouble with internet connection the first 2 days we were there (arrived on a weekend), but it was fixed on the 3rd day when IT support worked on it.
Response from General Manager on Nov 28, 2016
Thank you very much for your Review. We are very sorry you had inconveniences during your stay, but we are although happy, we could fix them. We hope, you had a safe journey back home and we are really looking Forward to welcoming you again as soon as possible. Kind regards!

10/10 Excellent

LUIS ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and excellent breakfast, only no air condition in rooms and very poor wifi service, bad conection.
Response from General Manager on Oct 10, 2016
Thank you very much for your kind Review. We are very sorry, that we had some issues with our wifi-connection during your stay. We are working on a proper solution, so this will not happen again. Due to the historical structure of our Hotel, we are not able to install an AC at the Moment, but we are sure, we will find a solution here as well. Kind regards and all the best!

8/10 Good

Martin, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable.
This was not our first choice but did not regret it and in fact thought the staff at Residenz infinitely nice than the other hotel.Staff on reception very helpful and breakfasts were good. Easily the best scrambled egg ever!!!!
Response from MS on Jul 27, 2016
Thank you sooooo much for your pleasant rating! We are very happy, that we could amaze you and we hope, you will our guest as soon as possible.! Kind regards!!