Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from ca

Closed in.

Posted Mar 14, 2015
My room was extremely small. It didn't help that the roof took up half of the 100 sq ft.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Dear Tralaler Thank you for your feedback. I am sorry you did not like the room size very much. We do have different room sizes. I will be happy to give you one of our large rooms the next time you stay in Schaffhausen. I would appreciate it very much if you would give us the chance to make you happy the next time! :-)
4 out of 5
Recommended
for Business Travelers
by Melinda from Oslo, Norway

Will book again. Great place to have meetings

Posted Mar 13, 2015 on Hotels
Hi! I love the hotel, but this time I was disappointed about the cleaning of the room. The drain was plugged and dirty and when I made the hotel personell aware - nothing was done. They were very apologetic when I left.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Dear Melinda. Thank you so much for your chearful and honest feedback. It helps us understand the feelings of our guests. I have copied your notes and will share them with my team at our next team meeting at the end of this month. It is our intention to fix things asap when we receive a complaint. I am sorry it did not work this time when you informed us about the problem. As I told you when you checked out, I will make sure everything will be perfect next time you come to Schaffhausen! :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

“Good Hotel, Great Staff”

Posted Feb 26, 2015
My wife and I have recently returned from a long weekend in Schaffhausen and stayed at the Sorell Hotel Rueden. Having a central hotel is ideal for the restaurants and shops and I don't think they come much better than this. The hotel lobby and rooms have a more traditional feel to them which gives the hotel a warm and appealing feel throughout. The open fire in the lobby is a great place to unwind and have a drink at the end of the day. As with any service industry it is the staff that makes the difference, and here at the Sorell they couldn't be more attentive and polite. A great place to stay and somewhere I will be visiting again.
Comment from Hotel Management
Mar 12, 2015 by Jann, Hotel Management
Thank you so much for this wonderful feedback. It's a pleasure to see that our guests are happy with our services. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
The hotel has excellent location in a historic building. It is very close to train station so you might hear noise from the trains passing by from time to time as well as clock tower ringing every 15 minutes, even over night. Nevertheless, hotel is very well equipped, though seems like some renovation works are being done at the moment.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Dear guest Thank you for your feedback. I am happy to see that you enjoyed your stay. Yes, we did make some renovation work early this year. Now all the rooms are beautifully refurbished and everything is nicely painted again. I am sure you will like the rooms as they look now! Hope to see you again soon!
5 out of 5
Recommended
for Business Travelers
by David from Belfast

Great!

Posted Nov 11, 2014 on Hotels
Great!
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Thank you! Great feedback! :-)
4 out of 5
Recommended
by Claudia from Horgen

schönes Wochenende

Posted Sep 29, 2014 on Hotels
Die Lage des Hotels ist toll und wir hatten eine gute Nacht. Das Bett war super bequem. Nur das Frühstücksbuffet war etwas mager.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Danke schön, Claudia, für Ihr nettes Feedback! Wir haben bereits Verbesserungen beim Frühstücksbuffet vorgenommen, seit Ihrem Aufenthalt. Das nächste mal werden Sie uns sicher 5 Sterne geben! :-) Hoffentlich bis bald wieder!
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Grüezi Claudia Danke schön für Ihre Rückmeldung. Ich freue mich, dass es Ihnen bei uns gefallen hat. Bezüglich dem Frühstück haben wir bereits gewisse Verbesserungen vorgenommen, damit Sie sich beim nächsten mal auch über das Frühstücksbuffet freuen können. :-) Wäre schön, Sie wieder mal ein Wochenende bei uns zu haben!
5 out of 5
Recommended
for Overnight Stay Before Destination
by Patricia

Posted Sep 29, 2014 on Hotels
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Merci, Patricia, pour votre bon feedback. Ca nous fait plaisir do voir que vous avez apprécié votre séjour.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Merci bien pour votre très bon feedback!
5 out of 5
Recommended
for Getaway With Friends
by Ann from USA

Great but more money than I usually pay

Posted Aug 7, 2014 on Hotels
In the middle of a business trip I met a colleague coming from Zurich for a day in Schaffhausen. This hotel is a five minute walk from the train station and was attractive. Breakfast buffet was very good. In general Schaffausen was expensive but the overall quality of the hotel was good. Wifi was free, a big plus for me.
Comment from Hotel Management
Oct 25, 2014 by Jann, Hotel Management
Dear Ann Thank you for your feedback. Yes, Wifi is an important requirement for many of our guests, that's why we've started offering it for free a while ago. I'm happy you mentioned it. Hope to see you again soon!
5 out of 5
Recommended
for Couples
by Ralph and Karen from Florida, USA

Comfy

Posted Jul 18, 2014 on Hotels
Had exposed medieval wooden beams in a modern and spacious room. Delicious full buffett breakfast. Cons: 11:00 a.m. check out time, parking is very expensive and is not on the hotel site.
Comment from Hotel Management
Oct 25, 2014 by Jann, Hotel Management
Dear Ralph and Karen Thank you again for staying with us! I'm happy to read that you liked your stay and the breakfast. We're located right next to the train station and to a modern public car park. It's true, it's not for free, but there is a free car park about 15minutes walking from the hotel. Next time you come, I'll Show you where it is. Hope to see you around again soon!
5 out of 5
Recommended
by A verified traveler

좋은 위치

Posted Jul 8, 2014 on Hotels
옛날 건물이라 바깥 사람이 다닐때 삐꺽 거리는 소리가 나는 것 빼곤 다 좋았음.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
Thank you for your feedback. I am happy that you liked our historic hotel.
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
친애하는 고객 . 의견을 보내 주셔서 감사합니다. 우리는 당신이 우리의 역사적인 건물 을 즐길 수 있음을 기쁘게 생각합니다. 곧 다시 당신을 환영 할 수 좋을 것입니다!
Comment from Hotel Management
Mar 19, 2015 by Jann, Hotel Management
친애하는 고객 . 의견을 보내 주셔서 감사합니다. 우리는 당신이 우리의 역사적인 건물 을 즐길 수 있음을 기쁘게 생각합니다. 곧 다시 당신을 환영 할 수 좋을 것입니다!