The hotel is old and in need of refurbishment. We were initially given a room which meant walking a long way. This room was substandard, had a view of a building site and the door card didn't work (we tried several). They then put us into a better room but this was dated. There was a lot of marble, including around the pool, which was dangerous and slippy when wet. The bar, which stayed open late, did not sell wine although the one downstairs by the pool did. The wifi only worked intermittently. The TV stopped working after 2 days and wasn't fixed. We never got into the hotel car park although there was parking in a field and on the road outside but these were badly lit at night.
The worst thing was an incident at the pool one afternoon. There was an invasion of about 15, or more, black teenagers who tried to intimidate the hotel residents. They jumped into the pool shrieking and splashing everyone. I was particularly vulnerable as they threw their backpacks around the space where I was sitting. Eventually a "security" guy came and got about half of them to leave but he refused to deal with the remainder who were still in the pool and whose bags were still around where I was sitting. They eventually left but then some of them returned a short time later and jumped into the pool again. There is no security to prevent people who are not resident from using the pool. I found this threatening and when I tried to complain all the reception staff claimed not to unde