Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel stayed

Posted Aug 19, 2014
i like the room and the keys for the room. and the hallway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore Maryland

Wonderful family hotel

Posted Aug 18, 2014
Me and my family had a awesome time for our birthday weekend. It w a so much to do. We come again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Aug 10, 2014
Pros: There is a lot to do besides the waterpark
Location: Easy access to everything
Everything is great about this place, from the staff to the rooms.
5 out of 5
Recommended
for Families
by A verified traveler

overall awesome

Posted Aug 5, 2014
Pros: everything
Location: other waterpark, restaurant, mall outlet
charges too much. it was 2.99 for water. there were lots of activities in the evening for kids
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Aug 4, 2014
We had a wonderful experience. Very friendly atmosphere.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

First time Family suite room

Posted Jul 27, 2014
Pros: The cleanes an there was alot to do.
Cons: Check-in there should be aline for those who had already booked an paid for their room in full a head of time ( online)
Location: Its in a nice quiet an mountain view .
Me an my family really enjoyed our stay there . Our room was on the 4th floor it had a nice view of the mountains. Water park was fun. Food to price so we ate out. It was nice inside an outside .The price for the room was not bad. There is alot to see an do there.I would go there again, its a nice place to enjoy the outdoors with the family.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Great for kids !

Posted Jul 22, 2014
I have 3 under 7 all loved te room and the water park tremendously. Will be back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great family vacation spot

Posted Jul 20, 2014
The resort was easy to get to. The water park was great fun. I have 4 boys between the ages of 10 and 20 and they all enjoyed the park! The food was great. There were many different choices at the buffet. Nieko was the greatest omelet chef!
2 out of 5
by A verified traveler

Customer service lacking

Posted Jul 18, 2014
Get them in and get them out mentality - front desk understaffed at peak times . Customer service lacking -
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice place, great theme but needs some help

Posted Jul 15, 2014
Pros: Great theme, awesome characters and great water park. Lots of fun for the kids.
Cons: PLEASE provide guests with literature about your facility. Map of hotel/resort and brochure of attractions.
Stayed for one night, with my wife and our 5 year old daughter. Totally impressed with the theme and the water park, but this resort seems to think everyone has been here before and knows the "ropes". There is no map of the facility offered, including a map of the water park rides. Some may think that this isn't a big deal, but we didn't know which attractions were what and what the names of the attraction were. You need to have some idea of what the ride is. We asked an attendant where the "family water ride" was, he said, "its by the toilet bowl ride". Well, there isn't a toilet bowl ride? Apparently it was a slang term for one of the rides. It was confusing. I say this as a person who travels across the country to amusement parks as an ACE member. You have to have a map and some sort of literature describing each ride. Another reason for a map, we asked several folks where one of the attractions called Magic Quest was located. We were told, "Main Street". So, we assumed this was located off site. Well apparently main street is the name of a wing of the hotel. We didn't know this. No literature to explain.