Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
85% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A model of how to recover from an early problem.

Posted Sep 21, 2014
Pros: Pretty much everything. The food in particular was really very good.
Cons: They should just check how a confirmed pre-paid booking through Expedia turns out not to be so.
Following an upsetting problem at check-in (the room booked, paid for, and confirmed 4 months ahead of arrival, and re-confirmed again the day before arrival but somehow double-booked and not available when we arrived), I have only good things to say about the way the hotel subsequently recovered our confidence and provided a really wonderful stay. An alternative room, albeit of a different type, was found and Jane, the manager, and all her team made us feel special and valued throughout our time there in all sorts of ways. The ambience, the food, the location, and the staff are all first rate. No hesitation at all in recommending. Really very good indeed.
5 out of 5
Recommended
for Couples
by A verified traveler from Australia

Exceptional hotel

Posted Aug 21, 2014
Pros: Everything
Cons: Nothing
From the moment we arrived until we left, we were made feel special. We stayed in the gatehouse and we had our own little piece of heaven. The grounds to the castle are beautiful which we had the chance to explore. This was a once in a lifetime experience. Thank you
2 out of 5
by A verified traveler from South Africa

Posted Jun 28, 2014
Pros: Beautiful gardens and stately old building
Cons: Room maintenance needed attention - cracked window, cracked wash basin and cracked toilet bowl. Windows cannot be opened. Cupboard doors faulty.
Location: Excellent
Expensive for the experience we had. Overall disappointment.
5 out of 5
Recommended
for Couples
by Wedding Sparrow from Dorset

5* service from staff

Posted Apr 30, 2014
What an incredible stay! Manager Ryan couldn't do enough to help us and make our stay comfortable. The views of Ben Nevis are second to none. Highly recommend a stay.
5 out of 5
Recommended
for Getaway With Friends
by Elena

Simply stunning

Posted Apr 2, 2014 on Hotels.com
There is nothing to complain about! But just don't forget your jacket and tie if you reserved a table in their Michelin starred restaurant. We unfortunately did but nevertheless we were offered a dinner in the fish restaurant which is undoubtedly just as fantastic.
5 out of 5
Recommended
for Getaway With Friends
by Elena from London

Perfect treat!

Posted Mar 31, 2014 on Hotels.com
Overall the best of the best! We booked 2 junior suites as a treat for our friend's birthday and booked a dinner in a restaurant. Unfortunately we forgot our jackets so were not allowed to the restaurant but nevertheless we had a great day in Fort William and had one of the most delicious dinners in our experience in the fish restaurant in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfection

Posted Jan 16, 2014
This is quite simply the best hotel you could ever have the priviledge of staying in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful castle and great food!

Posted Nov 16, 2013
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Jun 16, 2013
Cons: no bar
Stunning place....great service. Staff very helpful and attentive, would go back in a heartbeat.
3 out of 5
by A verified traveler

hotel in the highlands, scotland

Posted May 9, 2013
Pros: the food was excellent, breakfast and dinner were terrific.
Cons: For the high price, I expected newer looking furniture. The current furniture is old and worn, they can updated such as re-upholstered etc...
Location: there is a lot of outdoor things you could do.
The food and staff were wonderful but the furniture is old and tired looking. it's not because they are traditional but because they have been used a lot.