Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
76% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Bill from New Lenox, IL. USA


Posted Jun 22, 2014
There wasn't any flow to the property. Beds were hard, shower had debris coming out of spout, needs updating.
3 out of 5
by Loan tourer from Scotland

Average age was 80

Posted May 28, 2014 on Hotels.com
Place was packed with two big coach parties who all wanted the breakfast at the same time leading to chaos. Hotel is very long in the tooth and in need of investment, but not likely to get it due to remoteness of Thurso. Staff were helpful and it is central to Thurso.
5 out of 5
by Tony Hill from Scottish Borders

Comfy beds

Posted May 13, 2014 on Hotels.com
Our room was spotlessly clean, as was the en-suite bathroom, the bed comfortable, the location was central ,but within a short walking distance of the railway station, the staff were helpful and anxious to please,as well as cheerful. All in all a very pleasant stay
4 out of 5
for Business Travelers
by A verified traveler

Excellent value

Posted May 2, 2014 on Hotels.com
Probably one of the warmest rooms I've ever slept in. Staff were great as was the food.
3 out of 5
by JG from Gloucester

Thurso Visit

Posted Apr 26, 2014 on Hotels.com
We used to live in Thurso in the 80s, The Royal was a great place to go then, sadly looks a little tired now, the staff were brilliant, breakfast very good, the bar was a little bland. To sum up, needs some investment, double glazing would be nice, and would take away the late night noise issue. Still good value for money, and a great location.
1 out of 5
by stewpot from leeds

Good location Thats all i can say about this hotel

Posted Apr 20, 2014 on Hotels.com
I would never stay here again The room i stayed was very basic On the frist night we had a power cut for 3 hours the hotel staff was not around to see if anybody was alright We was not offered anything in return not even a sorry about last night It was one of the worst hotel i ever stayed in and i stay in a lot of hotel
3 out of 5
for Couples
by Patti from Cavan Ireland

Needs a little TLC

Posted Apr 16, 2014 on Hotels.com
Room and hotel were clean, just could use a little TLC as in touch up on the paint work, fix a few dings in the walls, fix creaky floor boards through out the hotel, update bathrooms. Sits in the middle of town, so convenient to everything in Thurso. Breakfast was the minimum, but ok.
4 out of 5
for Families
by Anne from Australia

Great service

Posted Mar 30, 2014 on Hotels.com
Good location. The room was at the back so quite a long walk lugging heavy bags. Unfortunately the heating could not be adjusted in the room and we had to ask for it to be turned off, it came back on in the morning and we could not stay in the room as it was just too hot. Breakfast was included in our rate and it was very good.
3 out of 5
by IM from Aberdeenshire

Posted Nov 21, 2013 on Hotels.com
We were in the Glenlivet suite on this occasion and it was much better than the top floor rooms we were allocated on our last visit. Although the hotel has seen much better days, the staff compensated by being very helpful and friendly.
2 out of 5
by David from Orkney

A Hotel heading into oblivion

Posted Oct 30, 2013 on Hotels.com
I used to like this Hotel and it saddens me to see it diving down the plughole. The owners haven't invested money and it's really beginning to show. The staff are struggling to stay interested and committed to their Hotel, but they generally seem to think it's a lost cause. It would be a tragedy for Thurso to lose a 100 + bedroom Hotel. Are Oxford Hotels listening? ..........it doesn't look like it. Sad really. The last straw was being charged a crisp ten pound note for a small bottle of wine and a pint of Strongbow cider and this by the Hotel Manager. We won't be back I'm afraid, despite it being cheap as chips. You to draw the line somewhere.