Ratings based on 284 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Posted Nov 23, 2013
for Overnight Stay Before Destinationby bill from highlands
pre-train joy!Posted Nov 12, 2013 on Hotels.com
So much easier than driving to the station in the early hours
Recommendedby Candy and David from Texas
staff most helpful and friendlyPosted Nov 10, 2013 on Hotels.com
The staff was great. The hotel is right next to station and in the heart of Inverness so you can walk everywhere....Lovely hotel with lots of history....We made a mistake with our reservation and the staff was very gracious and accommodating in finding us another for the extra day...They are warm and friendly
Recommendedby Era from London
Nice hotelPosted Nov 6, 2013 on Hotels.com
Amazing and very conveniently placed. Our room was a bit small and the taps were too close to the back of the sink but otherwise quite nice.
by Chris from Orlando, Fl
And here's the rest of the story...Posted Oct 29, 2013
Pros: The rooms were large and clean. Bathrooms tidy, well appointed. The breakfast buffet was well done, well cooked. Dining room staff were friendly.
Cons: Front desk staff, even the lady at the desk first thing in the morning, were disconnected and unconcerned with guests. An annoyance!
Driving into Inverness, we were tired and excited about finding our lovely Royal Highland Hotel. The reviews had been good, not great but certainly the best available. Upon arrival we were told that there was free parking (a total of 8 spaces) but that all the spaces were taken and we would need to drive just a couple of blocks away in cold rainy weather to park our car in a lot next to the train station (at the rate of 6 pounds for 12 hours). Oh yes, luggage..no help. Trolley, nope! OK, we would do this. Upon asking questions of the evening clerk we realized that his distraction causing an occasional rolling of the eyes had something to do with the large serving of French fries (chips) under the counter in front of him. Any questions were treated as embarrassing and time consuming. We gave up on the desk and decided that we would come back later. Later there was an older gentleman at the lobby desk whose primary (and maybe not even secondary) language was not English. Most questions were given great thought and answered with subject material nothing in common with the original question. ("Why aren't there more free parking spaces?" Answered "Breakfast is served at 7AM." By the way, breakfast was delicious and quite large, well worth the expense. It was, after all, the staff that created our disappointment and not the facility. So, should you want to stay here, avoid the non-dining room staff and enjoy the facility.
for Business Travelersby Phil h from bicester
still a good hotelPosted Oct 26, 2013 on Hotels.com
Can be a bit expensive if you end up with a small room but great location and friendly staff.
for Shoppingby Linda from Edinburgh
Parking DilemmaPosted Oct 23, 2013 on Hotels.com
Fellow travellers need to be aware that although there is parking, there are only 8 SMALL spaces and 86 rooms in the hotel.Public parking nearby might not suit everyone
for Everyoneby Peggy from Scotland
nice hotel, city centrePosted Oct 21, 2013
Pros: locality, cleanliness
Cons: creaky floorboards!!!
Very large room, pleasantly furnished, very clean, warm, comfortable. Only down side - as it is an old hotel, floorboards creak, so can hear people moving on floor above you. Insufficient parking in front of hotel, but multi storey car park nearby.
Recommendedby PB from Dallas
Posted Oct 21, 2013 on Hotels.com
The room was extremely small as was the bathroom. The outside noise was incredibly loud all night long. While it mentions on-site parking, it is limited to 3 or 4 spaces. There is 24/hour parking a couple of blocks away but it is expensive. The personnel at the hotel were nice and helpful but the overall experience was miserable due to the room minute size and noise. It is at the train station but the noise from the trains is minimal. The noise is just the traffic and people throughout the night.
by A verified traveler
Small and hotPosted Oct 2, 2013
Pros: The location was near the distilleries
Cons: All of the above. They also had very unfriendly staff. We knew we has to pay for breakfast but they seemed to not want us to have any.
Our room was tiny. There was no air conditioning. Just a fan that would not rotate back and forth. We requested and received a replacement fan that did work. And the next day after returning from our days excursions found out the same maid who unhappily got us the working fan promptly put back the broken one in our room. Real classy. Also the hair dryer did not work. It was melted. Took several minutes talking to the desk to convince them I knew what I was talking about and the finally brought a replacement. The shower was not a shower it was a drip..there was more water coming out of the sink than the shower. I gave up washing my hair in the shower and washed it using the sink. Parking was free but hard to get. Free wifi was 45 min a day and that was it. You paid after that.