Ratings based on 274 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 23, 2013
for Everyoneby Chris from Orlando, Fl
And here's the rest of the story...Posted Oct 29, 2013
Pros: The rooms were large and clean. Bathrooms tidy, well appointed. The breakfast buffet was well done, well cooked. Dining room staff were friendly.
Cons: Front desk staff, even the lady at the desk first thing in the morning, were disconnected and unconcerned with guests. An annoyance!
Driving into Inverness, we were tired and excited about finding our lovely Royal Highland Hotel. The reviews had been good, not great but certainly the best available. Upon arrival we were told that there was free parking (a total of 8 spaces) but that all the spaces were taken and we would need to drive just a couple of blocks away in cold rainy weather to park our car in a lot next to the train station (at the rate of 6 pounds for 12 hours). Oh yes, luggage..no help. Trolley, nope! OK, we would do this. Upon asking questions of the evening clerk we realized that his distraction causing an occasional rolling of the eyes had something to do with the large serving of French fries (chips) under the counter in front of him. Any questions were treated as embarrassing and time consuming. We gave up on the desk and decided that we would come back later. Later there was an older gentleman at the lobby desk whose primary (and maybe not even secondary) language was not English. Most questions were given great thought and answered with subject material nothing in common with the original question. ("Why aren't there more free parking spaces?" Answered "Breakfast is served at 7AM." By the way, breakfast was delicious and quite large, well worth the expense. It was, after all, the staff that created our disappointment and not the facility. So, should you want to stay here, avoid the non-dining room staff and enjoy the facility.
for Everyoneby Peggy from Scotland
nice hotel, city centrePosted Oct 21, 2013
Pros: locality, cleanliness
Cons: creaky floorboards!!!
Very large room, pleasantly furnished, very clean, warm, comfortable. Only down side - as it is an old hotel, floorboards creak, so can hear people moving on floor above you. Insufficient parking in front of hotel, but multi storey car park nearby.
for Everyoneby A verified traveler
Small and hotPosted Oct 2, 2013
Pros: The location was near the distilleries
Cons: All of the above. They also had very unfriendly staff. We knew we has to pay for breakfast but they seemed to not want us to have any.
Our room was tiny. There was no air conditioning. Just a fan that would not rotate back and forth. We requested and received a replacement fan that did work. And the next day after returning from our days excursions found out the same maid who unhappily got us the working fan promptly put back the broken one in our room. Real classy. Also the hair dryer did not work. It was melted. Took several minutes talking to the desk to convince them I knew what I was talking about and the finally brought a replacement. The shower was not a shower it was a drip..there was more water coming out of the sink than the shower. I gave up washing my hair in the shower and washed it using the sink. Parking was free but hard to get. Free wifi was 45 min a day and that was it. You paid after that.
for Everyoneby Scottie from Chicago
Great Location in the center of InvernessPosted Oct 1, 2013
Pros: We like the traditional Scottish decor, the Tartan carpet on the staircase, the wonderful cornice and intricate detail on the ceilings. Location is A+
Cons: Scottish Country Dance music should be added. Current music is not to my taste. Not in keeping with the style of the hotel or the age of clientele .
Location: Adjacent to the Train Station. Steps to the shopping mall. Short walk to the beautiful river. Short drive to Loch Ness and possible "Nessie" sighting
We stay in the Royal Highland Hotel every year. It is an elegant, old world hotel with traditional decor. This year we have seen a great improvement in the hotel maintenance. It was becoming "tired", but is now springing back to life. We found the staff to be most helpful. We had a minor problem with the TV and it was fixed right away. We found the room to be spacious, clean and comfortable. The bathroom was spotless with luxurious towels. We will be back next year.
for Everyoneby Richard from New Zealand
Faded Glory in InvernessPosted Sep 24, 2013
Cons: A lot - it needs a major makeover.
Handy location to station, town centre but that's about as far as the positives go. Disappointing and would not stay there again.
for Otherby A verified traveler from north sea
worst hotel ive ever stayed inPosted Sep 21, 2013
Pros: the bar and waiter staff were excellent
Cons: the management
Location: hard to get a signal on a mobile,i didn't go round the village much
the food is only basic at best,i think they are cooking without a chef,the rooms are damp and very very basic and not very well cleaned,i had to clean the bath and the shower head was covered in black slime,there seems to be no cleaning regime.the bed was very uncomfortable,all in all not a place to go for a romantic weekend
Recommendedby A verified traveler
Great location, great servicePosted Aug 31, 2013 on Hotels.com
Great location close to the heart of town and the train station; very clean and classy; great service!
for Personal Eventby A macleod from Isle of Skye
comfortable all roundPosted Aug 31, 2013 on Hotels.com
We always enjoy this hotel for convenience of location and comfort of rooms.However on this occasion our stay was spoiled by the rowdy and noisy behaviour going on outside in the street well into the night preventing us from sleeping.The lack of double glazing makes room 105 extremely noisy.It is also very small and lacks drawer space although that is fine for a one night stay.Macleod
for Everyoneby John from Dallas, TX
Best thing, adjacent train stationPosted Aug 25, 2013
Pros: Propinquity to train station
Cons: The tartan rugs are old and stretched out so they are a danger for tripping. Attitude of staff at front desk - not particularly helpful or pleasant.
Location: The Victorian Market (many shoppes in a covered area) is just across the street, nice pubs and restaurants near by with a variety of food types.
We booked this hotel due to its location, next to the train station. The hotel is old, in disrepair, and the staff is not friendly or particularly helpful. Food in the restaurant is good but overpriced. The lift goes to the floors, however there were about 15 steps up another half-floor to our room. Quite an ordeal with heavy luggage. Room was small, but relatively comfortable. The housekeepers were very nice; too bad the front desk personnel were not so inclined. I would recommend this hotel to friends if they have to be at the train station early. Otherwise, there are more and nicer hotels about.