Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Vancouver, Canada

Website paints a different picture

Posted Jul 31, 2014
This hotel is not at all like the website images would have you believe. Located right next door to the train station it is busy with transient guests. Bus loads of unsuspecting global tourists are unloaded here blocking the entrance with desperate smokers. The hotel lobby smells of old musky carpets and stale smoke. You are greeted by burned out over worked staff that can muster just about enough friendliness before directing you to your room. The rooms are tiny and clean but we had a view to the back of the hotel were besides garbage cans, local bored teenagers huddled to smoke and congregate loudly. The room has all the amenities expected of a hotel but half the lights didn't work and there is no air conditioning. Tired from driving all day we settled for eating at the Ash restaurant, which at first glance was dirty. Tables had not been cleaned and neither had the floors. Mostly all the tables were taken and it was busy. We found a table and ordered a local whiskey and some food, which was pretty good. We only stayed a night and were on our way the next day very early. I would not recommend a longer stay. I'm sure there are much nicer places in Inverness than this one. It sure isn't royal as the name would lead you to believe.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location, but don't eat there

Posted Jul 21, 2014
Good room but find somewhere else to eat, expensive but very average
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, historical hotel

Posted Jul 20, 2014
What I really liked about this hotel was its historical feel from the staircase in the lobby with the tartan carpet to period features of the rooms. Bed was really comfy. I would much rather stay here than in a soul-free chain hotel. The only off note was the night receptionist, we had arrived late on a Sat night as our ferry from the Outer Hebrides had been delayed, we asked for dinner/bar recommendations and he said with zero enthusiasm that our only option was Domino's pizza and everything else was closed. We went out to find all the bars and city centre takeaways open!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic hotel

Posted Jul 16, 2014
Pros: Traditional Scottish feel, grand looking hotel.
Fantastic hotel, great location, very helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Isle of man

Central Position

Posted Jul 14, 2014
Pros: The staff are very friendly and cannot do enough for you and I loved the Stair case very impressive, and that it is in the centre of Inverness
Cons: We should not have to pay for internet as most places do not charge now, you dont have to pay for the first 20 mins or so but we shoudnt have to pay
Location: very central, great location
small double room, our small window overlooked some not very pretty roof tops, the staff were very nice and helpful although at the breakfast I only saw one person waiting and she appeared stressed out. The Hotel is in a convenient central position but there is little parking. We had a funeral next day and had traveled all day to get there only to find we had noisy people in the room next to us, we contacted reception and they were very good as the noise stopped :)
3 out of 5
Recommended
for Everyone
by A verified traveler from the south of England

good hotel clean pleasant staff would like a bath.

Posted Jul 12, 2014
They had put a bowl water for the guide dog as asked, very good next to station very handie
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy city centre old school hotel, good prices.

Posted Jul 9, 2014
Pros: Nice old fashioned grand feel, interesting artwork, big comfy rooms. Wifi excellent connection - very fast.
Cons: Make the wifi completely free for unlimited time.
Excellent except my room wasright above the railway station so very noisy - avoid rooms 118 and 119! Otherwise great - room spacious, clean, comfy, hotel really nice. Only other issue was that it advertises 'free wifi' included in room price but the wifi is only free for 45 minutes and then you have to pay £5 per day - so to claim 'free wifi' is misleading.
2 out of 5
by A verified traveler from k

Only 45 min of free wireless unlike what Expedia

Posted Jul 3, 2014
Expedia advertised as including free wifi but that's only for 45 min a day. After that you have to pay 9 GBP a day. My room was facing the train station and was a wifi dead zone. When you ask the staff they just shrug their shoulders and say 'well you bought from Expedia' making you feel like they couldn't care less about you. Location great if you're coming by train and if you don't mind the sound of the train station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and historic Hotel

Posted Jun 20, 2014
Pros: It's location and history
It was such a pleasant surprise. The room was large, clean and very comfortable. The staff very pleasant and very helpful
3 out of 5
Recommended
for Families
by Don from Newcastle Australia

Surly and unhelpful staff

Posted Jun 1, 2014 on Hotels.com
Check in staff were rude and argumentative regarding our pre-payment for the accommodation. Same attitude was present at check out (different person) - key was taken without even a nod of appreciation. Room was TINY, even by the normal standards found in this part of the world. Look for somewhere else to stay!!