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Reviews of The Royal Highland Hotel

3 out of 5
The Royal Highland Hotel
Station Square, Academy Street, Inverness, Scotland

Reviews

8.2

Very Good

Rating 10 - Excellent. 386 out of 1004 reviews" "
Rating 8 - Good. 371 out of 1004 reviews" "
Rating 6 - Okay. 146 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Karla

Traveled with pets
Liked: Cleanliness
Worst Breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Heidi

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location right next to the train station is very good and staff were friendly and helpful. However, this hotel is tired and in need of a real refurbishment. The window in my room didn't fully close, which meant it was cold and noisy in the evening.
Stayed 1 night in Apr 2024
Response from rec on Apr 17, 2024
thank you for your comments

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was in an interesting and historic building, and the room was clean and functional. Parking was a nightmare, but the proximity to shops and dining can’t be beat. It is a great location to see the city and everything is walkable.
Response from rec on Apr 17, 2024
thankyou for your comments,as a former railway hotel our location is central however has limited parking with nearby secure locations should it be neccessary

10/10 Excellent

kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for a short stay
Stayed 2 nights in Apr 2024
Response from rec on Apr 9, 2024
thank you for your kind review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location.
Stayed 3 nights in Apr 2024
Response from rec on Apr 8, 2024
thank you for your rating

4/10 Poor

Janelle

Traveled with partner
Disliked: Amenities, property conditions & facilities
Though the staff was quick to check in. I was so disappointed and frustrated about the parking situation. Upon arrival the “free parking” that the hotel had on their website was limited to a mere 7-10 parking stalls that was shared with the train station and taxi services. Upon asking where do we park, we were told to go down the road to a parkade to keep the car and walk back to the hotel for our stay. I was also told to wait until 6/7 pm and then there should be more areas to park. My husband and I waited and again, there was no parking. We had to return to the parkade and pay for parking and was not compensated for it. For a hotel that says “free parking” it should say limited free parking and then give customers some sort of compensation for parking costs overnight. The hotel itself is nice. Right in the middle of lots of shopping and restaurants. Besides of few sea gulls you can hear out the window, it was quiet. The room was a decent size, the bathroom was cleanish except a few rust spots. The heater im the room was pretty nasty looking with lots of wear. Beds were good though!
Stayed 1 night in Apr 2024
Response from rec on Apr 8, 2024
thank you for your comments

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel perfect location for shopping/ train station.
Stayed 1 night in Apr 2024
Response from rec on Apr 8, 2024
thank you for your review

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very unique. Loved the decor. The rooms were very nice and big.
Stayed 2 nights in Mar 2024
Response from rec on Apr 2, 2024
thank you for your kind review we are glad you enjoyed your stay

10/10 Excellent

Jonathan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from rec on Apr 2, 2024
thank you for your rating

6/10 Okay

Cody

Liked: Cleanliness, staff & service
There was a peculiar unpleasant smell in the lobby. Depending on your room the seagulls will be an unwelcome alarm. Reception staff were awesome. Located directly next to train station and close to bus station if that is a necessity for you.
Stayed 1 night in Mar 2024
Response from rec on Apr 2, 2024
thank you for your comments

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rec on Mar 29, 2024
thank you for your rating

6/10 Okay

Samin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from rec on Mar 29, 2024
thank you for your rating

10/10 Excellent

Arungandhi Indrapuram

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. Highly satisfied with the hotel facilities.
Stayed 2 nights in Mar 2024
Response from rec on Mar 25, 2024
thank you for your rating

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rec on Mar 25, 2024
thank you for your rating

4/10 Poor

Russell

Disliked: Property conditions & facilities
Pleasant if tired hotel, the main issue being the plumbing. Having stayed on the third floor, Everytime a neighbouring room used a water source, I was disturbed by loud pipes including being woken at 4.45 am. Ok for the price but not a good nights sleep.
Stayed 1 night in Mar 2024
Response from rec on Mar 25, 2024
thank you for your comments

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rec on Mar 15, 2024
thank you for your rating

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately i had to leave the hotel early but during my stay it was fantastic Thanks
Stayed 4 nights in Feb 2024
Response from rec on Mar 7, 2024
thank you for your kind review

8/10 Good

alice

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from rec on Mar 8, 2024
thankyou for your rating

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from rec on Mar 6, 2024
thankyou for your rating

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from rec on Mar 25, 2024
thank you for your rating

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool building in an excellent location. My room was small (described as "cozy"), but very affordable and had everything I needed. I would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from rec on Feb 25, 2024
Thank you we are glad you enjoyed your stay and we hope we can welcome you back

10/10 Excellent

Jemima

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic hotel will go back 😄
Stayed 2 nights in Feb 2024
Response from rec on Feb 20, 2024
thank you for your kind review we do hope t welcome you back soon

10/10 Excellent

Alexandrina

Liked: Cleanliness, staff & service, property conditions & facilities
I have often stayed at this hotel and found it friendly and pleasant staff good lovely and of course very convenient always
Stayed 1 night in Feb 2024
Response from rec on Feb 19, 2024
thank you for your review, we hope wo welcome you back in not too distant future

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly situated, really helpful friendly staff
Stayed 1 night in Feb 2024
Response from rec on Feb 12, 2024
Thank you for your kind words

10/10 Excellent

arlene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and close to train station and bus station also quite near
Stayed 2 nights in Feb 2024
Response from rec on Feb 12, 2024
thank you for your review

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access helpful staff
Stayed 1 night in Jan 2024
Response from RHH on Feb 3, 2024
Thank you for your kind review. We are glad that you are enjoying your stay with us. Rest assured we will let our team know they are doing a great job.

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Jan 2024
Response from rec on Jan 29, 2024
thank you we are pleased you enjoyed our location

10/10 Excellent

Ian

Stayed 2 nights in Jan 2024
Response from rec on Mar 25, 2024
thank you for your rating

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staircase is beautiful, the staff are excellent. Food was great. Only downsides were the size of the bedroom. The room we got would be for a single person or one night but for four nights, there wasn’t even room to lay suitcases down on the floor.
Stayed 4 nights in Dec 2023
Response from rec on Jan 29, 2024
thank you for your comments we are glad you enjoyed your stay.

10/10 Excellent

Piper

Stayed 2 nights in Jan 2024
Response from rec on Jan 29, 2024
thank you for your rating

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Managed to get a room for
Stayed 1 night in Jan 2024
Response from RHH on Jan 21, 2024
Thank you for your feedback.We are pleased to hear you enjoyed your stay with us.

6/10 Okay

Mags

Traveled with family
Liked: Room comfort
Better places to stay
Hotel could do with an update in bedrooms .heating is a bit of a poor show as well as the shower was dripping no pressure at all couldn’t was properly this morning . Not happy
Stayed 1 night in Jan 2024
Response from rec on Jan 18, 2024
thank you for your comments we will pass to maintenance for corrective action

8/10 Good

Sascha

Liked: Cleanliness, staff & service, room comfort
Comfortable and clean.
The hotel was clean. The staff were really friendly in the room was small, but the bed was comfortable in the bathroom was nice. My only issue is that the windows let in the cold though the room was heated well. And also not being double glazing, let a lot of the outdoor noise Didn’t help there was an intruder alarm going off all night in an adjacent building. Obviously not the fault of the hotel, but double glazing would’ve helped. The art in the common spaces was fantastic. Well worth checking out.
Stayed 1 night in Jan 2024
Response from rec on Jan 18, 2024
thank you for your comments .As an historical building we have to adhere to rules and windows being part of this and currently under consideration. we are glad you enjoyed your stay and hope to welcome you back

2/10 Terrible

Kirsteen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Paper thin walls
Hotel is very dated, walls are paper thin and can hear every word said in the room beside. Never got a wink of sleep as the couple in the next room were roaring and laughing, shouting obscenities and as my 4 year old puts it “making animal noises”. The noise went on the whole night and only stopped at 8.30am when check out is 10am. Told receptionist but she didn’t seem too bothered, she asked why I didn’t phone but the phone in the room had nothing on it to tell you the reception number. She abruptly said well it’s 0, as if I’m supposed to be physic or something! Room was ok, bed comfy, bathroom ok.
Stayed 1 night in Jan 2024
Response from rec on Jan 18, 2024
thank you for your comments, we will ask maintenance to check for possible solutions

10/10 Excellent

D

Stayed 1 night in Jan 2024
Response from rec on Jan 10, 2024
thank you for your rating

10/10 Excellent

Brennain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great location and very friendly and helpful staff. Now our go-to place for great stays in Inverness.
Stayed 2 nights in Jan 2024
Response from rec on Jan 9, 2024
thankyou for your kind review

2/10 Terrible

Bernadette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from rec on Jan 9, 2024
we dealt with your allegations at the Hotel which were unfounded

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from rec on Jan 8, 2024
thank you for your rating

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are quite thin, and there were interesting noises from adjacent rooms...and people walking up and down. The also allow dogs, which was great as we were getting to pat doggos (missing ours). But there were doggy noises through the night..no biggy. Otherwise excellent.
Stayed 1 night in Dec 2023
Response from rec on Dec 27, 2023
thank you for your review, we are indeed doggy friendly. Hope to welcome you back again

8/10 Good

IRENE

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from rec on Dec 26, 2023
thank you for your rating

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from rec on Dec 26, 2023
your rating reflects your being asked to leave shortly after arrival and not of your stay, and reported accordingly

10/10 Excellent

emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my short stay at royal highland every step of booking process was easy and location convenient for my planned trip. Staff were friendly the room was clean and had everything i needed for my stay and would book to stay here again.
Stayed 2 nights in Dec 2023
Response from rec on Dec 18, 2023
thank you we are glad you enjoyed your stay and we hope you will return in not too distant future

6/10 Okay

Paul

Stayed 1 night in Dec 2023
Response from rec on Jan 8, 2024
thank you for your rating

10/10 Excellent

James

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good and dog enjoyed it
Stayed 2 nights in Dec 2023
Response from rec on Dec 14, 2023
thank you, we are glad you both enjoyed your stay and we can welcome you back again

8/10 Good

Ailhlin, Aberdeen

Liked: Cleanliness, staff & service, amenities
The Royal Highland is a little bit like staying in the past. The building is wonderfully located right next to the station, it's very close to most of the shops and the City Centre. However, particularly the third floor where I was, does need a little bit of TLC which is understandable given the age of the building, I couldn't get my room to heat and it did feel a little bit like being in staff quarters. However, the room while small had everything that I needed, the shower worked fine, the bed was comfortable and the staff that I did interact with we're friendly and helpful and I would definitely use the hotel again should I be returning to Inverness.
Stayed 1 night in Dec 2023
Response from rec on Dec 14, 2023
thank you for your comments. We are indeed a rather historical property of over 160+ years and TLC is being applied regularly.We hope to welcome you back in not too distant future

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Royal highland hotel is an old hotel and in some areas it can be done with a freshen up but on the whole we had a great couple of days. Staff all friendly from reception down to the cleaners. Continental breakfast was excellent plenty of choice and full breakfast was available for an extra payment which looked good. Meal at night was great and service was excellent. Right outside the train station with small amount of parking, buses were within a couple of minutes walk if wanted to venture further areas. Plenty of shops and pubs and eating establishments all around. On the whole a great weekend was had
Stayed 2 nights in Dec 2023
Response from rec on Dec 11, 2023
thank you for your comments we are glad you enjoyed your stay

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classic hotel. The rooms are very roomy and well laid out. Bathroom was great. Loved the lobby and decor.
Response from rec on Feb 12, 2024
thank you for your review we hope to welcome you back

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the centre of the city
Stayed 3 nights in Dec 2023
Response from rec on Dec 11, 2023
thank you for your comment

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean and warm room. Friendly staff.
Stayed 1 night in Dec 2023
Response from rec on Dec 11, 2023
thank you for your comments

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Had nice 4 day's hotel is bit dated but has nice a character only issue was hot water it was not hot enough for shower apart from that had a nice stay
Stayed 4 nights in Nov 2023
Response from rec on Nov 30, 2023
thank you for your comments