Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlottetown, PE

Adequate Accommodation at a reasonable price.

Posted Apr 26, 2015
Cons: The cleaning staff should be more attentive.
We were late arriving and left early the following day. The room was comfortable; however, the cleaning staff had missed one of the four waste cans in the room and someone else's food was in it. When the front desk was told, they apologized. Unfortunately, we didn't notice this until we were leaving as we tend to use only one waste can instead of all that are available.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Good basic hotel.

Posted Apr 4, 2015
Room was good though truck noise from the highway was distracting. We heard lots of people talk about how they 'always stay there'. Good value.
Comment from Hotel Management
Apr 7, 2015 by Carol, Hotel Management
You are the perfect example as to why word of mouth is important to a business. Thank you so much for taking the time to not only to listen, but also for sharing your own review with future travelers. Whether positive or negative, our guests feedback is an invaluable resource to maintain our award winning status. I am so sorry the traffic noise disturbed you. Please let us know next time and we'll see to it that you get a room on the front side of the building. Thank you again and we hope you can visit with us in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Quebec

Easily accessible hotel

Posted Apr 3, 2015
Pros: Customer service is great.
Cons: Rooms on Highway side quieter. Better breakfast.
Location: A good choice of restaurants, grocery stores, etc. nearby.
This was my second time staying at this hotel. The staff was excellent. The room was very comfortable and clean. My only problem with the room this time is that it was facing Highway 81. Next time I will ask for a room on the other side because I'm a light sleeper and the traffic on 81 (trucks) is very heavy therefore my sleep is often interrupted. The breakfast wasn't as complete as usual; gave me the impression that whoever was in charge of the breakfast didn't come in that day (Sunday) and the girls at reception had to take over. For example: no waffles. I would stay at this hotel again.
Comment from Hotel Management
Apr 7, 2015 by Carol, Hotel Management
On behalf of our entire staff, I would like to let you know how delighted we were to receive your kind words of praise. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. I was very pleased to hear you found your room comfortable and clean. I'm so sorry your rest was disturbed by the truck traffic on Rt 81. Please be sure to let us know you require a room on the front side on your next visit. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Nice hotel close to interstate access

Posted Apr 3, 2015
Pros: Very clean
Cons: A little bigger breakfast room.
Location: Location is great for us.
We like staying at this hotel, clean comfortable and reasonable. Would like to see a detailed map of exits and numbers and where they are, especially when going north as that can be a little tricky.
Comment from Hotel Management
Apr 7, 2015 by Carol, Hotel Management
Thank you so very much for sharing your time and experience with us. I cannot express how wonderful reading your comments about your recent stay made me feel. The hotel is E-Z on and off Route 81 and the exits, whether traveling North or South. Most of our guests use the numerous search engines on the internet for more detailed information regarding exits and numbers. Thank you again and hopefully we'll see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

was an overnight stay, and afordable

Posted Mar 21, 2015
staff at front desk helpful, for the price it was worth it
Comment from Hotel Management
Apr 1, 2015 by Carol, Assistant Manager, Hotel Management
I truly appreciate that you took the time to share your experience regarding your recent stay at our hotel. I very much appreciate and value your feedback. Thank you again and I hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Longueuil QC Canada

Hôtel bien gérer

Posted Mar 17, 2015
Pros: tous
Cons: Non
Location: Bien situer près autoroute parfait pour les voyageurs
Hôtel bien gérer, très propre, tous équipement est complet, bien situer près de tous, pas pris déjeuner pas de commentaire,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Nice place to stay.

Posted Feb 28, 2015
Pros: Dog friendly. Breakfast. Clean rooms. Close to interstate.
Location: Location is near interstate---easy on and off. Perkins restaurant next door-----always good food.
Nice place to stay. Close to the interstate. Everyone there very friendly and helpful. Always stay here on our way through.
Comment from Hotel Management
Apr 1, 2015 by Carol, Assistant Manager, Hotel Management
Hello Pat, Thank you so very much for sharing your time and experience with us. The hotel is EZ on and off Route 81 and the exits, whether traveling North or South. Feedback such as yours just seems to make the day to day business of the hotel just a bit brighter. Thank you again and hopefully we'll see you again soon
3 out of 5
Recommended
for Families
by jeremy

Posted Feb 22, 2015 on Hotels.com
Comment from Hotel Management
Apr 1, 2015 by Carol, Hotel Management
Hello Jeremy, Thank you so much for taking the time to offer your feedback about your recent stay at our hotel. I hope you'll soon visit us again!
5 out of 5
Recommended
for Business Travelers
by Jamesfrom harrisburg

Awesome.

Posted Feb 16, 2015 on Hotels.com
One of the best hotels at any price. Great room low rates great staff and very clean.
Comment from Hotel Management
Apr 1, 2015 by Carol, Hotel Management
Hi James... Thank you for taking the time to offer your comments about your visit. I was very pleased to hear the positive feedback regarding the hotel's cleanliness and the staff performance. I was especially pleased to see that you gave us a perfect score. Thank you again and hope to see you again in the future....
5 out of 5
Recommended
for Getaway With Friends
by A verified travelerfrom Thailand

Good Hotel with Good Price

Posted Feb 5, 2015 on Hotels.com
The condition of the hotel and the room is better than expected. The room is very clean and the bed is really comfortable. Staff are nice and helpful. The location of the hotel is quite good with easy access to restaurants and stores. I would recommend this hotel to people who plans to come to Wilkes-Barre area.
Comment from Hotel Management
Apr 11, 2015 by Carol, Hotel Management
Thank you for taking the time to offer your comments about your recent visit. I was very pleased to hear the positive feedback regarding the hotel's cleanliness and the staff performance. I was especially pleased to see that you rated us such high scores. Thank you again and hope to see you again in the future....