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Reviews of Fairfield Inn & Suites Wilkes-Barre Scranton

2.5 out of 5
Fairfield Inn & Suites Wilkes-Barre Scranton
884 Kidder Street, Wilkes-Barre, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 716 reviews" "
Rating 8 - Good. 212 out of 716 reviews" "
Rating 6 - Okay. 67 out of 716 reviews" "
Rating 4 - Poor. 47 out of 716 reviews" "
Rating 2 - Terrible. 21 out of 716 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Everyone was very pleasant.
Stayed 3 nights in Apr 2024
Response from LAGraham on Apr 11, 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Colleen

Liked the breakfast but the room had a smell about it.
Stayed 1 night in Mar 2024
Response from LAGraham on Apr 4, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with your room. We do appreciate the feedback and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Claribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LAGraham on Mar 21, 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 Good

Gustavo

Traveled with family
Liked: Staff & service, amenities
The staff is unbelievable helpful and polite, the property lobby, common areas, pool, gym in excellent condition ; but elevators were not clean and it was few issues with the room. I went to front desk to tell them but I left 2 days after and it wasn’t taking care of it.
Stayed 2 nights in Mar 2024
Response from LAGraham on Mar 18, 2024
Thank you so much for your review of our property. I am glad some amenities were to your satisfaction, however do apologize for any inconveniences you had experienced regarding the elevators and any issues you had with your room. We hope that if your travels bring you back our way again that you give us another opportunity to impress you.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LAGraham on Mar 18, 2024
Thank you for your review of our property. We are glad you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. We were there two nights and We would have liked someone to replace the coffee that we used on the first night.. That is our only complaint.
Stayed 2 nights in Mar 2024
Response from LAGraham on Mar 17, 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and do apologize for any inconvenience you experienced regarding our limited stay over service. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Nate

Stayed 1 night in Mar 2024
Response from LAGraham on Mar 26, 2024
Thank you so much for your review of our property. We appreciate your review of our property and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Joanne

Traveled with partner
The beds were not made to normal standards and we didn’t know why. Therefore we asked for new sheets just in case, and changed the beds ourselves. The room wasn’t quiet. We could hear the people next door.
Stayed 1 night in Mar 2024
Response from LAGraham on Mar 4, 2024
Thank you so much for your review of our property. We do apologize for any inconveniences you may have experienced as it relates to the beds along with the noise you experienced. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

Scott

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed until further notice. No maid service during stay.
Stayed 3 nights in Feb 2024
Response from LAGraham on Feb 20, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with our pool being down. We do hope to have this up in the month of March. We do not offer housekeeping services, however if needed we can surely provide those. I do apologize if this was not communicated to you correctly. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Manouel

Traveled with partner
Liked: Cleanliness, staff & service
All good except that the heating system only blew cold air. 😞
Stayed 1 night in Feb 2024
Response from LAGraham on Feb 5, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience that this may have caused you. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My husband and I had an overnight date. We were meeting friends for dinner. I booked the hotel bc it had a pool and a hot tub. When we arrived and got our room key we were told the pool and hot tub were down. Very disappointed!! That was the main reason we stayed there. No compensation or apologies were given.
Stayed 1 night in Feb 2024
Response from LAGraham on Feb 5, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience the pool/hot tub being down had caused you. We do hope to have this up and running by the end of the month. At that time, we do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Lauren

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Ok for a quick sleep. Definitely in need of updating & they don’t seem to care for Expedia bookings very much.
Stayed 1 night in Dec 2023
Response from LAGraham on Feb 1, 2024
Thank you so much for your review of our property. We do apologize for any inconveniences you experienced with the condition of the property and for any issues with your booking. We do appreciate the time you took to review our property and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Jeanette M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had bedbugs. I always check for bedbugs and roaches in all hotels and this time one was crawling on the pillow. I caught it and then Google it because I have never actually seen one before. It was definitely a bedbug. I put it in a bag and packed out stuff up and went to the front dest to tell them. The lady was nice but she didn't think it was a bedbug. She asked someone else and then came back and told me to call the manager for a full refund. I called today and she said I was not charged for the room but I need to contact Expedia so they can call her and confirm and then refund me. I don't see a number to call so I messaged someone and they shut off the comments so I can't say anything else. This hotel needs updating as well. The lobby looks really nice but the rooms are not nice. Paint is peeling in the bathroom and the rooms are old and need updating
Stayed 1 night in Jan 2024
Response from LAGraham on Jan 26, 2024
Thank you so much for your review of our property. Upon your complaint we did have Orkin here the very next morning (Pest Elimination Company) who advised there was no pest activity in that room. With that being said, if you would like to contact me directly I would be happy to send over the report to you directly. If you had any questions or concerns, I can put you in to direct contact with them.

10/10 Excellent

Timothy

Stayed 2 nights in Jan 2024
Response from LAGraham on Feb 5, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Thank you again.

4/10 Poor

Tamara

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel specifically because they have a hot tub, but when I arrived I found out that it is closed for maintenance. I was told they don’t share that information when booking because they don’t know when it will be working again.
Stayed 1 night in Jan 2024
Response from LAGraham on Jan 15, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience the pool & hot tub area being down caused you. At this time we are unsure of when it will be up and running, but we do hope that whenever your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and warm welcome. The variety of breakfast was really good. The room was convenient and clean. The only negative point if the pool is out of service you should mention it! It's definitly, a place to stop with the kids! Thanks, The Canadians.
Stayed 1 night in Jan 2024
Response from LAGraham on Jan 10, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. We hope to have the pool up and running in the next few months. Again, thank you.

8/10 Good

Sylvie, North Fort Myers

Liked: Cleanliness, staff & service
Property is in need of an upgrading but was very clean and excellent service
Stayed 1 night in Jan 2024
Response from LAGraham on Jan 10, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Surprise
We decided to book a suite after our 10 hour ride. It was great . So much room and a separate living room. 2 TV.s. the bathroom was clean and spa like. The breakfast was beyond our expectations and the lady looking after the breakfast was very helpful. I asked if there was gluten-free freebread and she went out back and got a piece from the freezer. Then she brought me out a gluten free muffin for the road! Loved this place. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from LAGraham on Jan 10, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. Your comments regarding our breakfast attendant have been passed on to her. We are glad she was able to accomodate you and again appreciate your feedback.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LAGraham on Jan 5, 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 Excellent

Vinod

Stayed 1 night in Jan 2024
Response from LAGraham on Jan 5, 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 Excellent

ZACKARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAGraham on Jan 5, 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly check in. Clean rooms.
Stayed 1 night in Dec 2023
Response from LAGraham on Feb 1, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

8/10 Good

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great location for casino and arena
Stayed 2 nights in Dec 2023
Response from LAGraham on Jan 5, 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I noticed, breakfast is always same and never change the mealper day. V
Stayed 4 nights in Dec 2023
Response from LAGraham on Jan 3, 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced as it relates to our breakfast set up. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean for a quick one night getaway! Friendly service. No complaints.
Stayed 1 night in Dec 2023
Response from LAGraham on Feb 1, 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

2/10 Terrible

Mark

Stayed 1 night in Dec 2023
Response from LAGraham on Jan 3, 2024
Thank you for your review of our property. We are sorry that your stay with us was not enjoyable and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Reginald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kind of hard to find, but was a good place to stay for a night. Hotel rooms are outdated, but it worked
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 31, 2023
Thank you so much for the review of our property. We are slated for a renovation in 2024 and hope that when this occurs you will give us another opportunity to impress you. We do appreciate the time you took to review us and look forward to welcoming you back in the future.

4/10 Poor

Maura

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 31, 2023
Thank you so much for your review of our property. We do apologize that your stay with us was not satisfactory. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Howie

Stayed 1 night in Dec 2023
Response from LAGraham on Dec 31, 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Only issue was the remote was not programmed to the tv.
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 27, 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us but do apologize for any issues you experienced in regards to the TV. This has been noted for our maintenance team and I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Elijah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your money
It takes a lot for me to give a five star, however this hotel if needed to be done. Great customer service, the hotel room was quiet and peaceful. I would stay here again. The breakfast spread was even better.
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 27, 2023
Thank you so much for your review of our property. We are so glad you enjoyed your stay with us and your kind comments are greatly appreciated. They have been passed on to our staff to ensure they are recognized. We look forward to welcoming you back whenever your travels bring you back to the Wilkes-Barre area.

8/10 Good

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities
Met our needs
The hotel is a little dated and certain things could use a better cleaning, but it did the job for our stay. The staff we interacted with was friendly and made sure we had what we needed. This was the second time we've stayed here because the price was more reasonable than other hotels in the area.
Stayed 4 nights in Dec 2023
Response from LAGraham on Dec 27, 2023
THank you for your review of our property. We are glad you enjoyed your overall stay with us. We do hope to have a renovation sometime in 2024 and hope that you will like some of our updates. We do appreciate your continuous business with our property and look forward to welcoming you back in the new year!

10/10 Excellent

RAY AN MARGARET, CLIFTON

Stayed 1 night in Dec 2023
Response from LAGraham on Jan 11, 2024
Thank you for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mavis and all of the others who worked there went above and beyond to help! They were respectful and polite!!!
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 20, 2023
Thank you so much for your review of our property. We appreciate the kind comments regarding our staff! We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 20, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LAGraham on Dec 20, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 17, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Gina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 11, 2023
Thank you so much for your review of our property. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool is under construction that's why we booked this hotel
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 11, 2023
Thank you so much for your review of our property. We do apologize for any inconvenience that the pool closure had caused you and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for your review.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LAGraham on Dec 6, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for the time you took to review us!

10/10 Excellent

Danica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff nice breakfast
Stayed 1 night in Nov 2023
Response from LAGraham on Dec 6, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for the time you took to review us!

10/10 Excellent

Yoshie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from LAGraham on Dec 4, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Yaderli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from LAGraham on Nov 28, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 Good

Lynanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway and shopping!
Stayed 2 nights in Nov 2023
Response from LAGraham on Nov 26, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Debra

Stayed 1 night in Nov 2023
Response from LAGraham on Dec 17, 2023
Thank you so much for your review of our property. I do apologize if your stay was not 100% enjoyable. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LAGraham on Nov 20, 2023
Thank you for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Griselle

Stayed 1 night in Nov 2023
Response from LAGraham on Nov 17, 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay with us. We hope that if your travels bring you back our way again that we will be your hotel of choice. We look forward to welcoming you back!

4/10 Poor

Cory

Liked: Staff & service
Disliked: Property conditions & facilities
Try somewhere else first.
This property is dated and in need of renovation or repair. Lots of scraps/marks in the room, holes in table and cabinets. The bed sheets were clean, but mattress was not comfortable. The HVAC unit did not work well and was extremely dirty, our room was hot all night long which made it for a long night. Not the type of quality expected from the Fairfield brand. Staff however were lovely and very friendly. Breakfast was average, not terrible.
Stayed 1 night in Nov 2023
Response from LAGraham on Nov 17, 2023
Thank you so much for your review of our property. We do apologize that you had issues with the maintenance and upkeep of our property. We will be receiving a renovation sometime in 2024. However, in the meantime the items that you mentioned should not have been the way you experienced. With that being said your comments have been shared with my maintenance and housekeeping team. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel worth the stay
One night stay. Staff is friendly and accommodating. The breakfast wasn't the usual piece of fruit and muffin which were available along with bacon, scrambled eggs, a variety of cold cereals, oatmeal, pancakes and waffles. Will definitely stay again
Stayed 1 night in Nov 2023
Response from LAGraham on Nov 17, 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us. We do look forward to welcoming you back. Again, thank you for the time you took to review our property. We greatly appreciate your comments.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Pool is closed with no warning
Booked this hotel as it was a convenient location and because it had a pool for the kids. We get there and the pool is closed for some type of repair. I get that they can't control that but if they had posted anywhere that the pool was closed I would not have made a reservation at this hotel. When I said the kids were going to be disappointed the woman checking us in suggested they use the hotel gym since that was open. So, two 5 year olds and 2.5 year old should use the gym? No.
Stayed 1 night in Nov 2023
Response from LAGraham on Nov 17, 2023
Thank you so much for your review of our property. I do apologize for the issues you experienced as it relates to the pool closure. We hope to have it back up and running sooner than later. Again, I do apologize for this and do apologize for the response my front desk agent may have given you as a solution (as clearly that was not a solution). We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.