Deluxe Room, 2 Double Beds (Smoke Free) | In-room safe, desk, free cribs/infant beds, free WiFi

Reviews

7.2

Good

Rating 10 - Excellent. 295 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 183 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 124 out of 1001 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Bethune

I have stayed at Red roof Inn a few times and I have always have an issue with something being wrong with the room. My first time staying here and of course I can say I couldn’t sleep. There was something wrong with one of the electronic device, the maintenance staff thought it was the microwave however base of me doing my own assessment it was the refrigerator. I understand it’s cost effective but there is so much that can and need to be done
Stayed 2 nights in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 13, 2024
Dear Bethune,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue faced with the microwave. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 10, 2024
Hello Jackie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are so nice
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 7, 2024
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Glenn

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 6, 2024
Hello Glenn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
it’s been nice
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 5, 2024
Dear Danielle,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Janine

Traveled with family
Disliked: Cleanliness, amenities
This was the third time I stayed at this property. When I entered the room, it appeared to look clean. When I was getting into bed, I pulled the blankets down, I noticed there was black hair on my sheets and pillow cases, as well as what appeared to be chocolate candy marks. I was disgusted to see that. Obviously my sheets were not clean. I then went in the other bed since there were two beds, those sheets were not clean either. There was hair and food marks on the sheets. Even though the rest of the room looked clean, I will not stay there again.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 1, 2024
Dear Janine,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am sorry that your experience did not meet your expectations, as you indicated the plumbing was hair and stains on the sheets.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Jeimie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was really really bad.
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Apr 1, 2024
Hello Jeimie,Thank you for choosing to review our RED ROOF INN WILKES-BARRE ARENA. Your 2/5 score is disappointing to see as you indicated that you were displeased with the comfortability of the bed in your room. This is not an experience our guests usually have with us, thank you for making us aware of this.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was comparable to the cost. No frills, but clean. Everything was functional and it was quiet when we were there. Convenient to the ski mountain we were going. My main complaint was that the pillows are extremely small and thin and the bed was lumpy and uncomfortable. All in all, you get what you pay for! I was just glad it was clean and cheap.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with the cleanliness of our hotel, the quietness and the convenience of our location. However, you mentioned that the size of the pillows and the bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear Bill,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with our location, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Brianna

Stayed 1 night in Mar 2024
Response from Linton RediResponse Specialist on Apr 10, 2024
Hello Brianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Conner

Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Apr 5, 2024
Hello Conner, Thank you for taking a moment to complete our survey. At the Red Roof Inn Wilkes-Barre Arena we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Josefa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quietness of the property and area. Staff members were very polite and attentive to one needs.
Stayed 3 nights in Mar 2024
Response from Red Roof Management on Mar 13, 2024
Hi Josefa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Wilkes-Barre Arena with us. It was so rewarding to see that we earned your perfect score with our attentive staff and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the winding driveway leading to the hotel. It was as if I were climbing to the tree tops.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 12, 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice winding driveway. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

RICHARD

Liked: Cleanliness, amenities, property conditions & facilities
Great staff clean room willstay again
Stayed 2 nights in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 4, 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be great and the room to be clean prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 Excellent

Ronald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is convient for travel along I81
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 3, 2024
Hello Ronald, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Wilkes-Barre Arena. I'm thrilled to read that you were pleased with the convenience of the location, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Louise

Traveled with family
Disliked: Property conditions & facilities
Very very small room, photos of room are very misleading.bathroom is tiny.king bed take up all the space in the room. no amenities.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 29, 2024
Dear Louise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the size of the room, no amenities and all the other concerns that you mentioned. However, as it relates to amenities, upon arrival of your next stay you can make a request at the front desk for any specific amenities needed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management

10/10 Excellent

Honest

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and overall better than I expected
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 27, 2024
Dear Honest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. At Red Roof we happy to know that we exceed your expectations and you were pleased with our pet friendly accommodations. It's great to see you enjoyed your stay, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Louis Csongeto

Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on Mar 20, 2024
Hello Louis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Location was awkward, staff were having their own conversation about how the new cleaner DOESNT ACTUALLY CLEAN while checking me in, and the safe was just for decoration as according to the front desk “we don’t use those anymore”
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 21, 2024
Hey Laurie, We appreciate your almost perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. However, you thought the location was awkward. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

10/10 Excellent

sherri

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 21, 2024
Hey Sherri, We appreciate your perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. I was happy to hear of your kind remarks about great staff. Comments like yours are always an encouragement as we at Red Roof aim to continuously improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

6/10 Okay

Andre

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 21, 2024
Dear Andre,We at the RED ROOF INN WILKES-BARRE ARENA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

8/10 Good

Eric

Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on Mar 20, 2024
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jessica

Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Mar 20, 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 15, 2024
Dear Robert, We appreciate your review following your recent experience at the Red Roof Inn Wilkes-Barre Arena strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

4/10 Poor

Louis Csongeto

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have back problems and whenever I go to the red roof Inn, I usually get the handicap room which allows me to soak my back in the tub which helps to ease my pain. I use Expedia to schedule my visits; however, I paid Expedia for the handicap room but was given a lower class room. There needs to be some communication between Expedia and the red roof inn so I get what I paid for. Because I did not get access to what I needed,I left and forfeited my room cost. Even though I like Expedia, I will stop using Expedia anymore. there is probably no communication between Expedia and the hotels they deal with.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 1, 2024
Dear Louis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issues you had regarding your reservation of a specific room type. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price, seems well kept.
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 9, 2024
Hello Patrick,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. I am happy to read that you found the value to be great for the price and the room was well kept. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Chad

Traveled with partner
Disliked: Property conditions & facilities
It’s simply you get what you pay for. It was ok for one night but not somewhere I would personally choose to stay any longer but’s that’s personal preference.
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 6, 2024
Dear Chad, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. Thank you for sharing that our room was simple, and you got what you expected. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Hello Kelly,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alaysia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean room
Stayed 8 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on Feb 2, 2024
Thank you for taking a moment to leave a review, Alaysia. The staff and I at the Red Roof Inn Wilkes-Barre Arena appreciate your 8/10 score following your stay. I am happy that you found our room to be very clean. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Globally very good
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Special on Jan 30, 2024
Dear Eduardo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA . We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

6/10 Okay

Rebecca

Stayed 3 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Jan 17, 2024
Dear Rebecca, We at the RED ROOF INN WILKES-BARRE ARENA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely,Red Roof Management

10/10 Excellent

Valerie

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I used to stay here a lot when i was visiting family. Its still a nice hotel and pets stay free. Rooms are always very clean. I had a microwave and mini fridge in my room. Plenty of dining and shopping close. Casino down the street if that is your sort of thing. Inexpensive stay so you wont break the bank. They do require a $50 deposit when paying with a credit card, you do get that back after your stay though.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 16, 2024
Hello John,We appreciate your comments regarding your recent stay at the Red Red Roof Inn Wilkes-Barre Arena. It's heartwarming to see that our amazing staff left an lastly impression during your visit and you had am amazing visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was good until an hour and a half in and I saw five roaches
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 12, 2024
Hello Charles,I appreciate you sharing your feedback following your stay at the Red Roof Inn Wilkes-Barre Arena. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified our Red Roof team of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Thank you for sharing your 4/5 rating with us, Joyce. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Thank you for sharing your 10/10 rating with us, Shawn. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
I appreciate the time that you took to share your sentiments with us, Diane. Our team at the Red Roof Inn Wilkes-Barre Arena appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and smelled the staff was rude and weird people just hanging out at the hotel
Response from Adraine Rediresponse Specialist on Feb 10, 2024
Dear Teresa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. Please accept our sincerest apologies for the lack of cleanliness of the room, the smell and the staff you found to be rude. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Elspeth

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 25, 2024
I appreciate the time that you took to share your sentiments with us, Elspeth. Our team at the Red Roof Inn Wilkes-Barre Arena appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Louis Csongeto

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 4, 2024
Thank you for sharing your 5/5 rating with us, Louis. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, amenities
Good size rooms
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 6, 2024
The team at our Red Roof Inn Wilkes-Barre Arena would like to thank you for sharing your feedback with us, Samantha. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our good room size delighted our staff. Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excellent

Allure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 27, 2023
Hello Allure, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

ANA M

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
I didn’t like the bed was very uncomfortable and pillows were so flat.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 27, 2023
Thank you for taking a moment to leave a review, Ana. The staff and I at the RED ROOF INN WILKES-BARRE ARENA appreciate your 3/5 score following your stay. However, you indicated that the comfortability of the bed and pillows hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Red Roof Management

6/10 Okay

James

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at check in was friendly and efficient. The main reason for 2 stars was because the place was supposed to be smoke free but it absolutely reeked of cigarette smoke. It was so bad that my sweatshirt I had been wearing still smelled of smoke the next day when I went to put it in the washing machine at home. I get they can’t stop people from smoking and they can only fine them afterwards but get something in there to filter it out or something and don’t rent the room until it’s clean.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 24, 2023
Thank you for taking a moment to leave a review, James. The staff and I at the RED ROOF INN WILKES-BARRE ARENA were disappointed to see your 3/5 score following your stay. You indicated that the odor you described and the cleanliness of your room hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you. Nonetheless, it's good to hear our front desk staff was friendly and efficient.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely, Red Roof Management

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
We had no issues. Only complaint would be the loud elevator and banging in the morning from employees getting ready to clean.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 22, 2023
Thank you for sharing your feedback with us, Jennifer. The team at the Red Roof Inn Wilkes-Barre Arena was pleased to know that your stay was almost issue-free. However, you made mention of the loud elevator and the noise from staff preparing to clean. As such, your sentiments may be kept into consideration going forward. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better experiences in the future.Regards,Red Roof Management

6/10 Okay

Diego

Traveled with family
Disliked: Property conditions & facilities
It's a decent price for a night, but!!!! It's not that clean of a place, couple of roaches in the room, the desk chair in the room was dirty and full of holes. The bathroom ceiling had black mold. There was pubic hair and some stains on our bath towels. You get what you pay for I guess.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 17, 2023
Dear Diego,I appreciate you sharing your feedback following your stay at the Red Roof Inn Wilkes-Barre Arena. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room and the possible mold you encountered. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for my one night stay in town. Pros: Convenient location, quiet, and very clean. Mini fridge and microwave in room. Cons: The first room I was given hadn't been cleaned yet from the previous guest, had to go to the front desk to get another room assigned. Bathroom is cramped, you could almost take a shower at the same time you sit on the toilet lol. Blankets were super thin, pillows were eh...but the bed, very hard. For the budget friendly price though, I'd consider staying here again
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 16, 2023
Thank you for sharing your feedback with us, Nicole. The team at the Red Roof Inn Wilkes-Barre Arena was pleased to know that you were fond of our location's convenience and cleanliness, along with you liking our room's amenities. However, you made mention of the first room's poor cleanliness, along with the cramped bathroom that hindered your stay. As such, your sentiments may be kept into consideration going forward.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 17, 2023
Hello Robert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Wilkes-Barre Arena appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how Red Roof can improve on our service, so please consider adding comments to your survey in the future.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 Okay

Dallen

Response from Tianna RediResponse Specialist on Feb 11, 2024
Hello Dallen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Andrea

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 12, 2023
I appreciate the time that you took to share your sentiments with us, Andrea. Our team at the Red Roof Inn Wilkes-Barre Arena appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management