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Dear Thomas,Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team allow me to apologize for failing to exceed your expectations. It is our goal every guest leave satisfied with their stay I'm sorry that as not your experience. We hope to get a second chance to give you a better stay.CheyAnn Guest ServicesSleep Inn
This is by far the filthiest hotel i've ever stayed at! The bathroom was the worst definitely has not been cleaned at all hair in the tub counter on the side and on top dirty. i ran to buy my son shower shoes so he wouldn't touch the tub bedding was gross with black stains on it! Cleaning is the worst of it but the walls were paper thin and the group of men that came in at 12:30 and talking and laughing and playing music woke me up the walls are paper thin here i don't recommend this ever!
shelley
Stayed 1 night in Apr 2024
Response from ch on Apr 18, 2024
Dear Shelley, Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team, I apologize for failing to exceed your expectations during your recent stay. We do have quiet hours from 11pm-6am and do our best to enforce that, I apologize for the inconvenience. Our rooms are thoroughly cleaned between each stay, including changing the bedding. We take measures to ensure every room is clean and maintained, I'm sorry that was not your experience. I have shared your feedback with our housekeeping department to ensure these concerns get addressed. Again, I apologize for any inconveniences and hope to get a second chance to give you a better stay. CheyAnnSleep InnGuest Services
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
Rooms are not very soundproof but otherwise excellent!
Joseph
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 Excellent
Beck, Chattanooga
Business traveler, Traveled with pets, Traveled with family
Great prices and very welcoming staff. Most of all pet friendly!!!
Beck
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Beck,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Dear Mike,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 Excellent
Holly
Mar 2, 2024
Holly
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 Terrible
Bobby
Mar 1, 2024
Disliked: Staff & service
Plus I haven'f been able to watch tv once and no refill of coffee, tea and condiments
Robert Bell, PGA
PGA must be all capitalized. It's the PROFESSIONAL GOLFERS ASSOCIATION OF AMERICA, where I'm one of 29,000 members in the United States 🇺🇸
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Dear Carl, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
No tv, called front desk couldn't fix it. My internet kept dropping and I was on a business trip so I couldn't get my work done.
DANIEL
Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance to ensure this issue gets addressed. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Dear Ralph,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 Excellent
Wayne
Jan 8, 2024
Wayne
Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Wayne,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
And older model but very enjoyable.
Nice touch to have a very good breakfast. The host for the breakfast was super. He went out of his way to ensure we had everything we needed.
Kenneth
Stayed 1 night in Jan 2024
Response from ch on Jan 5, 2024
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
This was my second time staying here as the first time there were no issues other than the rooms being outdated and a little smelly and I just needed the room for one night. Check in was a breeze and staff was friendly. After getting in bed and being in it for about 30 minutes, I smelled something odd. I immediately got up, smelled the bedding and it smelled strong of urine. I was offered new bedding but explained it is likely the mattress pad. I was allowed to move to another room but it was inconvenient as it was late and I previously took sleeping medication. Although we’re allowed to move, I will not be returning for another stay because of how gross it was. On a good note the breakfast is great and the breakfast attendant is very kind.
Jeannine
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Dear Jeannine,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 Excellent
Kristina
Jan 1, 2024
Pool could be warmer
Kristina
Stayed 2 nights in Dec 2023
Response from ch on Jan 5, 2024
Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 Terrible
Kadix
Jan 1, 2024
signing up for it there was no problem being 19 years old booking the hotel but i wasn’t aloud to check in to the hotel because i had to be 21, please give full refund.
Dear Marla jo, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 Okay
Gisele
Dec 29, 2023
Liked: Staff & service, room comfort
Gisele
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Dear Roberto,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
The property is located in an industrial complex. My visit was on the weekend so it was quiet, but it may be busier during the week. The staff was very pleasant at attentive to the breakfast bar for prompt restocking.
Very comfortable, up to date rooms. Breakfast was decent. I thought this was a great value. The only thing I didn't like was the gross, non-slip mat in the bathtub.
Had a pet-friendly room on the 1st floor, near the outside door. Room was clean.
I really like the tile-walk-in shower!!
Jacquelyn
Stayed 1 night in Dec 2023
10/10 Excellent
Mani
Dec 19, 2023
Mani
Stayed 1 night in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
The hotel looked nice in pics online and was reasonably priced with a decent pet fee. However the room was filthy, it looked like there was blood on the blow dryer and the mattress and bedspread were stained. The floor was sticky. I could not stay and the hotel refuses to refund me. Went to a Hilton.
Emily
Stayed 1 night in Dec 2023
Response from ch on Dec 17, 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with our housekeepers to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
Beds were comfortable. Location was convenient to the things we wanted to do. Front desk staff overall unresponsive. Asked for toilet paper for the room in the AM still not delivered to the room in the PM and we were out!! Then, when we came back at night, the front end staff was hiding in the back and didn’t come out until another employee texted her. Unresponsive personnel gave a negative impression of the facility.
Moneta
Stayed 2 nights in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service provided. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 Excellent
DAVID
Traveled with partner
Dec 9, 2023
Liked: Cleanliness, staff & service, amenities
DAVID
Stayed 1 night in Dec 2023
2/10 Terrible
DANIEL
Business traveler
Dec 9, 2023
Liked: Cleanliness
Disliked: Staff & service
Disappointed
No internet, was on a business trip and needed to do work. Couldn’t get any help
DANIEL
Stayed 1 night in Dec 2023
Response from ch on Dec 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance department to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
It boasts a smoke free environment but our room had a hige cigarette smell. Pillows and linens. The rest was good but I think all hitels should scrap all carpets and to commercial laminate. At least it is clean. Carpets harbour millions of germs. Yuck!
Catherine
Stayed 1 night in Dec 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
4/10 Poor
Joseph
Business traveler
Dec 4, 2023
Disliked: Room comfort
No sleep!
This place was nice, the check in girl at the front desk was excellent, however the mattress in our room was horrible, it must have come out of the Dunmore landfill after being run over by 100 trucks, it needs to be changed!
Joseph
Stayed 1 night in Nov 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your comfort on your recent visit. I have shared your feedback with our staff to ensure this issue gets addressed. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 Okay
Erica
Dec 4, 2023
Liked: Staff & service, room comfort
Erica
Stayed 1 night in Dec 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
The staff were all pleasant and helpful, especially Joe! He was engaging and helpful!
Peter
Stayed 1 night in Nov 2023
Response from ch on Dec 4, 2023
Dear Peter,Thank you for taking the time to complete our online survey your feedback is appreciated. We are overjoyed to hear you had such a good experience and hope to see you again soon!