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Reviews of The Woodlands

3 out of 5
The Woodlands
1073 Highway 315, Wilkes-Barre, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service
Nice property with plenty of available parking and convenient access to local attractions.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on Apr 17, 2024
Dear Keith,Thank you for sharing some feedback with us. We greatly appreciate the kind words regarding your stay. We hope to see you again in the future!

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this was pet friendly. Room was clean for the most part but floor felt and looked dusty. No complaints otherwise!
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on Apr 16, 2024
Dear Ana,We greatly appreciate you taking the time to share some feedback with us. Thank you for the kind words regarding your stay. I will be sure to share your concern with our management team as we value your feedback. We hope to see you again in the future!

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I found a bug in my bed and black hairs around my toilet and I rented two rooms and one was in each. Disgusting! Woodlands use to be a good name growing up now the Hilton is better it’s a shame.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on Apr 16, 2024
Dear Sarah,Thank you for sharing some feedback with us. I'm sorry to hear we failed to match your expectations during your stay. I will be sure to share your comments with our management team as this is not the norm. We strive to provide all guests with clean and comfortable rooms. Please don't hesitate to reach out to discuss your stay in further detail.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clubs, dining, cleanliness, quiet and affordable
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Apr 15, 2024
Dear Patricia,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed some of our amenities during your stay. We hope to see you again!

10/10 Excellent

Ali

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly hotel staff and located near a creek!
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on Apr 10, 2024
Dear Ali,Thank you for taking the time to share feedback with us regarding your stay. I'm pleased to hear you had positive interactions with our staff and enjoyed the location. We hope to see you again in the future!

10/10 Excellent

Abdias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and room had the accommodations required during my stay
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on Apr 9, 2024
Dear Abdias,Thank you for sharing some feedback with us. I'm happy to hear you had positive interactions with our staff and enjoyed your room accommodations. We hope to see you again!

10/10 Excellent

Kiara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, amenities and staff
Stayed 3 nights in Apr 2024
Response from Kimberly Maul, Guest Services on Apr 8, 2024
Dear Kiara,Thank you for taking the time to share some feedback with us regarding your stay. I'm happy to hear we were able to exceed your expectations and we hope to see you again in the future!

2/10 Terrible

newton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Apr 8, 2024
Dear Newton, Thank you for sharing some feedback with us regarding your stay. I am sorry to hear we failed to exceed your expectations. We hope you can give us an another opportunity to exceed them in the future.

8/10 Good

Jayne, Riverdale

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Woodlands is an affordable, convenient pet friendly property with amenities such as indoor and outdoor pools, a Zen garden, gym, and two very good dining experiences, the Shogun hibachi restaurant and Crescendo’s, a bar that has wood-fired pizza. Breakfast is available, too. Parking is abundant. In the warmer months, there’s an outdoor bar overlooking the falls. If you’re in the area to visit your college student at any of the nearby colleges and universities, this is an affordable option.
Stayed 2 nights in Apr 2024
Response from Abbie, Guest Services on Apr 8, 2024
Dear Jayne,We greatly appreciate you taking the time to share some feedback with us. Thank you for the kind words. I am delighted to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area needs more lighting
Stayed 1 night in Jan 2024
Response from Abbie, Guest Services on Apr 5, 2024
Dear Patricia,We appreciate you sharing some feedback with us. I will be sure to share your concern with our management team. We hope to see you again in the future!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Apr 5, 2024
Dear Beth,Thank you for taking the time to share some feedback with us. I'm happy to hear we were able to exceed your expectations during your stay. We hope to see you again!

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Apr 1, 2024
Dear Anne,We appreciate you sharing some feedback with us. I'm happy to hear we were able to exceed your expectations during your stay. We hope to see you again in the future!

8/10 Good

Stacy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
The Woodlands was a great stay. Sitting on my balcony watching the river outback was very relaxing. The place can use some uppdating, but that wouldn't prevent me from going back. Seems like they were working on some updates while I was there. Taking my dog for a walk in the woods outback annd down by the river was relaxing.
Stayed 3 nights in Mar 2024
Response from Abbie, Guest Services on Mar 26, 2024
Dear Stacy,We greatly appreciate your valued feedback. I am so happy to hear you enjoyed your stay with us. We are in the process of updating the property. We hope to see you again soon!

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Great for overnight while heading south.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear Wilson,Thank you for taking the time to share some valued feedback with us. I am pleased to hear you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Tina

Disliked: Staff & service
I came an hour after check in .. I had to wait for a room to get cleaned . I believe I was given an handicap room . Definitely an inconvenience ! I wasn’t too happy about it .. I was told they were going to see what they could do but they never got back to me.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Mar 18, 2024
Dear Tina,Thank you for taking the time to share some feedback with us regarding your stay. I do apologize we failed to meet your expectations and I will be sharing your concerns with our management team. I hope you can give us an opportunity to exceed your expectations in the future.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a nice over view of the river.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Mar 18, 2024
Dear Gary,Thank you so much for the valued feedback regarding your stay. I am so happy to hear you enjoyed the beautiful view! We hope to see you again soon.

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service
Accidentally booked for one day earlier than intended. Neither Expedia or Woodlands would assist. Poor service on both of them. Will never use either again.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear David,Thank you for taking the time to share your feedback with us. I am sorry to hear we did not meet your expectations. I can assure you I will be sharing your comments and concerns with out management team.

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. nice staff
Stayed 1 night in Mar 2024
Response from Abbie on Mar 8, 2024
Dear Husain,Thank you for your valued feedback, I am happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kofi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, amenities and events.
Stayed 1 night in Feb 2024
Response from Abbie on Mar 6, 2024
Dear Kofi,Thank you for taking the time to share some feedback regarding your stay with us. I am pleased to hear you enjoyed the property. We hope to see you again soon!

4/10 Poor

Dan

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on Mar 26, 2024
Dear Dan,Thank you for sharing your feedback with us. I apologize we didn't exceed your expectations during your stay with us. We hope you can give us another opportunity in the future!

8/10 Good

Patrick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Kimberly Maul, Guest Services on Mar 4, 2024
Dear Patrick,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so excited to see that you enjoyed your stay. We want our guests to feel like this is their home away from home.We look forward to seeing you again in the near future.Thank you.

2/10 Terrible

Thomas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent enough, site is not very handicap accessible. They have rooms that you can get to, but very limited of you can't do steps can't use any amenities
Stayed 1 night in Mar 2024
Response from Kimberly Maul, Guest Services on Mar 4, 2024
Dear Thomas,Thank you for sharing your concerns regarding your stay at The Woodlands. The hotel was built some time ago and offers a unique layout. Please do not hesitate to reach out to the Front Desk in the future as we do have rooms in our Tower Section that can be accessed by an elevator. We hope to see you again to exceed your expectations. I will share your concerns with our management team.Thank you,

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family enjoyed our stay at Woodlands. It provided everything from a pool, club and delicious food at a great price. Staff was also very nice and ready to help.
Stayed 3 nights in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 28, 2024
Dear Lori,I want to thank you for the kind words regarding our staff and services that we provide. I am so pleased to hear that you had a wonderful stay at The Woodlands. Thank you for taking the time to share your feedback.Thank you,

4/10 Poor

Lana

Disliked: Cleanliness, property conditions & facilities
Room was not as advertised. Old, dated.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 26, 2024
Dear Lana,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to hear that you were disappointed with your stay. We are in the process of making some changes to our guest rooms. We hope you give us the opportunity to exceed your expectations.Kind Regards,

10/10 Excellent

Christina

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 27, 2024
Dear Christina,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so pleased to see that you enjoyed your stay with us.We hope to see you again soon on a future stay.Thank you,

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very surprised about how much night life they had super fun place .
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 27, 2024
Dear Brooke,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so excited to hear that you had a great time and had the opportunity to enjoy some of the amenities the hotel has to offer.We hope to see you again on a future stay.Thanks,

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear Patrick,Thank you for taking the time to share feedback with us regarding your stay. We hope to see you again soon!

6/10 Okay

Lola

Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 26, 2024
Dear Lola,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am happy to see you enjoyed your stay. I hope you give us the opportunity to exceed your expectations on your next visit.Thank you,

6/10 Okay

Neelam

Traveled with group, Traveled with family
Although food and entertainment options are good, the property is in great need of updates. The room given to us had no moulding and oddly shaped bathroom with cracks in the walls. Old and run down equipment made our stay for the night not so comfortable. It was extremely cold.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 26, 2024
Good Afternoon Neelam,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to hear that we failed to exceed your expectations regarding your guest room accommodations. We are in the process of making some changes to our guest rooms. We hope you give us the opportunity in the future to exceed your expectations.Kind Regards,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 26, 2024
Dear Erin,I am so pleased to see that we exceeded your expectations during your stay. I want to thank you for taking the time to share your feedback regarding your stay at The Woodlands. We look forward to seeing you again on a future stay.Thank you,

4/10 Poor

Rachael

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 27, 2024
Dear Rachael,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to see that we failed to exceed your expectations. We would love to hear in further detail your experience at the hotel. Please feel free to reach out at your earliest convenience.We hope you give us the opportunity to exceed your expectations on a future stay.Thank you,

4/10 Poor

Lisa D

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had two rooms. One room the television was not working no matter what we did. The second room the door did not lock… meaning the key was NOT needed to gain access to the room. Once in the deadbolt could be used. When checking out I brought this issues up to employee who merely replied, she would let maintenance know. No sense of alarm about the door even after I pointed out how unsafe that is (just leaving personal items that could be stolen or have someone waiting in your room when you get back). No apology, no alarm, nothing. Almost as if it’s normal that door locks do not work properly. Disappointed with rooms. Shower pressure awful. Mattress was amazing.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 26, 2024
Dear Lisa,I would like to first thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am so pleased that you enjoyed the mattress in your guest room. I am so sorry that we failed to exceed your expectations regarding your stay. I will share with the Front Desk manager your comments regarding your interactions with our Front Desk staff. I can assure you the safety and security of our guests is our top priority.I hope you give us the opportunity in the future to exceed your expectations.Kind Regards,

6/10 Okay

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a decent low budget hotel with free parking, fridge and microwave in the room, and two restaurants on site. It can be a little noisy, with other guests, kids, etc. The biggest complaint I had was that they didn't have enough staff -- either at the front desk or in the Italian restaurant. There was a long line-up to check in, with only one person at the front desk, and we waited a really long time for our food, even thought the restaurant wasn't full. Everyone in the restaurant was getting frustrated. In hotels, these days, people typically make reservations, so the managers know how many people they'll need to accommodate. And there are no other restaurants in the area, so everyone in the hotel will be going to the two on-site restaurants. Another time, I would spend more and stay somewhere else.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 20, 2024
Dear Allison,Thank you for taking the time to share your feedback at The Woodlands Inn. I am so sorry that we failed to exceed your expectations during your stay. I am so sorry to hear about the delays that you experienced at the front desk and restaurant. I will be sharing your concerns with our management team. I hope you give us the opportunity to exceed your expectations on a future stay. Kind Regards,

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 20, 2024
Dear Edgar,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am so happy to see that you enjoyed your stay. We appreciate your business and hope to see you on a future stay.Thank you,

8/10 Good

Malgorzata

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear Malgorzata,We appreciate you taking the time to share some feedback with us regarding your stay. We hope to see you again in the future!

10/10 Excellent

Shenendoah, Lebanon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. Convenient in-house food options. Friday not much happening in the club except other overnight visitors; we all made the most of it and had fun. Saturday the club was hopping and there was a band downstairs. Although the pool is heated, it got chilly real quick (it was the middle of a snow storm). This is great for a romantic getaway or a friends weekend.
Stayed 1 night in Jan 2024
Response from Kimberly Maul, Guest Services on Feb 19, 2024
Dear Shenendoah,Thank you for the kind words regarding your stay at The Woodlands. I am so pleased that you had the opportunity to explore the hotel and enjoy some of the amenities the hotel has to offer. We look forward to seeing you on a future stay.Thank you,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service
Interesting looking place with Interesting decor. Have to see it outdoors in the daylight.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 16, 2024
Dear David,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. The hotel was built some time ago and does offer a unique layout. I am so pleased that you had the opportunity to explore the grounds. It is truly beautiful. I hope to see you again on a future stay.Thank you

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service
This is a convenient, friendly and very reasonably priced hotel, and I would highly recommend it to visitors planning to visit the nearby Mohegan Pennsylvania Casino. The property is easily reachable off the interstate and only a short distance from the above-mentioned casino. The lobby is convenient and has ample close parking. The receptionist was friendly and accommodating and our room was ready, clean and warm. Parking is directly in front of reception and moving our suitcases through the lobby to the elevator was quick and easy. This hotel has several dining options and the very reasonable room rate included a full breakfast beginning at 7:00 am for early risers. The breakfast is buffet style and included, eggs, omelets, sausage, potatoes, juices, coffee, fruit and more. There was also a cheerful host who was clearly eager for the guests to enjoy breakfast. There also seemed to be many return customers who had stayed there previously. Overall, I would recommend this friendly, safe, clean hotel to anyone traveling in the Wilkes Barre area, and the room rate was really a good value.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 13, 2024
Dear Lawrence,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. We appreciate the kind words that you have shared regarding our staff and the amenities that we offer. We take pride in the customer service that we provide and we want our guests to feel like this is their home away from home.We hope to see you again on a future stay.Thank you,

8/10 Good

Fina

Stayed 2 nights in Feb 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear Fina,We appreciate you taking the time to share some feedback with us regarding your stay. We hope to see you again in the future!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay staff very friendly great for adults and families
Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 13, 2024
Dear Thomas,Thank you for the kind words regarding our staff. We take pride in the customer service that we provide. Thank you for taking the time to share your feedback with us.We look forward to seeing you on future stay.Thank you,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Is a very good place and the people that work with that the friendly the food in the restaurant is awesome
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 13, 2024
Dear Joseph,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am happy to hear that your interactions with our staff was both friendly and professional. I am so pleased that you had the opportunity to enjoy some of the amenities the hotel has to offer.We look forward to seeing you on a future visit.Thank you,

6/10 Okay

Polly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 13, 2024
Dear Polly,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am pleased to see that you enjoyed your stay. If you like to discuss your stay in further detail, please do not hesitate to reach out at your convenience.We hope to see you again in the near future.Thank you,

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
Very convenient was very noisy at night can hear through walls
Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 12, 2024
Dear Matthew,I am so pleased to hear that you found the location to be convenient. I am sorry that you found it to be noisy at night and it interrupted your stay. Please do not hesitate to reach out to the Front Desk to address as they are available 24/7. In the future, we do have rooms available that are located away from some of the amenities that we have to offer at The Woodlands. We hope to see you again on a future stay.Thank you,

4/10 Poor

Polly

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on Mar 22, 2024
Dear Polly,Thank you for sharing some feedback with us regarding your stay. I am sorry to hear we did not exceed your expectations. We hope you can give us another opportunity in the future!

6/10 Okay

Cynthia

Traveled with partner
Liked: Staff & service, amenities
Convenient, good entertainment rooms/hotel needs to be updated.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 9, 2024
Dear Cynthia,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so happy to hear that you enjoyed the entertainment that we offer here at The Woodlands. We are in the process of making changes to the hotel and will begin to see changes in the near future. We appreciate the feedback that you have shared with us. We look forward to seeing you on a future stay.Thank you,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 9, 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am pleased to see that you enjoyed your stay. We hope to see you again the next time you are in town.Thank you,

10/10 Excellent

Shelley

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
John- the shuttle driver was excellent. We love the woodlands. Skimpy on the pool towels. I went to the desk for towels for my kids and they wouldn’t give them to me, she said someone has to bring them. It took forever for someone to bring towels. They brought maybe 10 and there were twice that many people in the pool
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on Feb 9, 2024
Dear Shelley,I am so happy to hear that your interactions with our shuttle driver John to be both friendly and professional. I agree, he does a wonderful job. I am so sorry for the delay in receiving towels for the pool. I will be speaking with our head of housekeeping. We hope to see you again soon a a future stay at The Woodlands.Thank you,

10/10 Excellent

Pete

Business traveler
Liked: Cleanliness, staff & service, amenities
Bar near the pizza oven, the pizza and breakfast were excellent
Stayed 1 night in Jan 2024
Response from Kimberly Maul, Guest Services on Feb 9, 2024
Dear Pete,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am so happy that you had the opportunity to enjoy some of the food that we offer at our Crescenzo's restaurant. We hope to see you again on a future stay.Thank you,

6/10 Okay

Mitja

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Kimberly Maul, Guest Services on Feb 9, 2024
Dear Mitja,Thank you for taking the time to share your feedback regarding your stay at The Woodlands. I am pleased to see that you enjoyed your stay. We hope to see you again on a future stay.Thank you,

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities
Went to the Woodlands with fond memories New owners have let it decay. Loud and uncontrolled hallways Weekend drunks and marijuana abusers Disrespectful Housekeepers and cheap too. Had an incident had to move rooms 12:00 in the morning. Broken closets Lightbulbs hanging by their wires in room lamp. Spoke to manager Kelvin. When I complained and got upset-he replied by telling me to shut up or he would have me removed from premises. Front desk mean and grumpy attendants. It’s time the place closes.. It’s a Dump..
Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
Dear Vincent,Thank you for taking the time to share your feedback regarding your stay.I am sorry to hear that we failed to exceed your expectations during your stay.I will be sharing your feedback with my management team and our staff to address your concerns.Thank you again for your valued feedback.Kind Regards,