“Beautiful resort, excellent staff.”

We just returned from a fabulous stay at Scrub Island. The resort is beautiful, especially the isolated north beach. We felt like we were on our own private island. Our 8 year old son loved the slide at the main pool. Diamond Reef, a short kayak from the resort, provides excellent snorkeling. The reef is very active with huge fan and elkhorn coral.

“NOT IMPRESSED”

Scrub Island Resort was a disaster for us. We have never had a worse experience on a trip. In June, we booked 4 days and left due to jack hammering and other noisy construction and terrible service. Scrub Island Resort promised us everything would be completed before November, so we returned in December with clients and friends. Once again they were pounding away at a deck directly outside of our unit, sawing concrete and jack hammering in the morning and throughout the day. None of our groceries were delivered, so we had to eat out every meal. Most of the dishes and silverware was missing from the unit. The dishwasher was full of dirty dishes. The service was unbelievably slow everywhere. Every food order was wrong. At lunch, a worker was urinating in front of our wives and children. Another worker was urinating beside the walkway on the way to the beach. All of the wine was served warm. We were told there was no room service by 3 staff members on the phone until the 4th said there is room service. The beach bar was promised to be a full scale restaurant when we left in June. When we arrived in December, it was nothing but a limited bar. The beach looks like a war zone. The swimming pool water slide surface was exposed concrete and ripped the children's bathing suits and scraped their backs. There were no towels at the pool or beach. The pool restrooms were filthy. The bar tenders have no silver tequilas. The wine list has no years listed. The operators frequently didn't