Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Reviews of SureStay Hotel by Best Western SeaTac Airport North

3.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 435 out of 1151 reviews" "
Rating 8 - Good. 336 out of 1151 reviews" "
Rating 6 - Okay. 198 out of 1151 reviews" "
Rating 4 - Poor. 102 out of 1151 reviews" "
Rating 2 - Terrible. 80 out of 1151 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Traveled with family
Liked: Staff & service, amenities
Close to airport, shuttle was fast . Clean quiet room , good long term parking. Friendly staff and shuttle driver .
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to SEATAC in the mornings
Stayed 1 night in Feb 2024

6/10 Okay

Emilie

Traveled with family
Liked: Cleanliness
Clean and convenient place to stay overnight for an early morning flight. Would be nice to know before arrival if the pool is out of service. This property was selected, because we wanted to have pool use. For the duration of time that the pool is out of use, it would be nice if that was flagged and rate should reflect that it’s not an option.
Stayed 1 night in Mar 2024
Response from DW on Mar 25, 2024
Thank you for your comments. We appreciate the time you have taken to let us know where we can best improve our services.

8/10 Good

Suzann

Liked: Cleanliness, staff & service, property conditions & facilities
walking distance to airport and train
Stayed 1 night in Mar 2024
Response from DW on Mar 25, 2024
Thank you for taking the time to let us know how were doing

2/10 Terrible

Christopher

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Perry Wall GM on Mar 22, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We picked this property for the amenities listed and everything was unavailable
Stayed 5 nights in Mar 2024
Response from DW on Mar 21, 2024
Thank you for your comments. Other than our pool, I'm not sure what amenities were not available to you during your stay. We are working to get the pool back in service as soon as possible, and we are sorry for any inconvenience. We appreciate the time you have taken to let us know where we can best improve our services.

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and went above and beyond.
Stayed 1 night in Mar 2024
Response from DW on Mar 19, 2024
Thank you for your comments.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from DW on Mar 20, 2024
Thank you for taking the time to let us know how were doing.

8/10 Good

Lichun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to the airport. in fact it is just cross over the overhead link from airport. you might face problem: the elevator from overhead link to street might be out of service. you have to carry your luggage up and down. it may help loss of your weight. but if you are not so strong, you might be unable to get down or up with your luggage.
Stayed 1 night in Mar 2024
Response from DW on Mar 18, 2024
Thank you for taking the time to let us know how were doing. We

8/10 Good

Clyde, Waianae

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
FIRST THE FEMALE WAS RUDE WHEN I WAS TALKING TO MY FRIEND SECOND WE WERE NOT INFORMED THAT THE POOL WAS CLOSED THIRD THERE WAS A MOLDY SMELL COMING FROM THE AREA. FORTH WHO PUTS THE COFFEE MAKER IN THE DAMN BATHROOM THATS CROSS CONTAMINATION. AND FINEALLY THERE WAS NO REFRIGERATOR OR MICROWAVE IN THE ROOM .I HAD TO THROW AWAY $30 WORTH OF FOOD.
Stayed 1 night in Mar 2024
Response from Perry Wall GM on Mar 15, 2024
Dear Theresa,I apologize for an inconvenience you experienced at my hotel. Especially the pool. Our pool pump without warning broke down on us and we are having one shipped out asap so we can get it up and running as quickly as possible. As for the coffee maker, we are looking to relocate them we just need to find the space in the room that won't interfere with the room itself. Thank you for reaching out to me and I hope I will have another opportunity to see you again.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Convenient for nearby events and nearby shopping at Southcenter. Staff was helpful and the rooms were clean and maintained well. Overall good value.
Stayed 1 night in Mar 2024
Response from DW on Mar 14, 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

2/10 Terrible

Debbie

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Only selected this hotel to be able to have the kids swim - called to verify the pool was functioning and was told it was. We checked in and it was not working! No manager was on site. Staff “couldn’t do anything” about it. Not good customer service.
Stayed 1 night in Mar 2024
Response from DW on Mar 12, 2024
We apologize for any inconvenience you experienced at our hotel during your recent visit. We understand the pool being closed can be disappointing. Unfortunately there are unforeseen circumstances that require the pool be closed for our guests health and safety.

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff clean rooms free 24hour shuttle to airports.
Stayed 1 night in Mar 2024
Response from DW on Mar 12, 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the airport. The front desk staff was very nice. The room was comfortable and clean. The hotel was undergoing some renovations when I was there, so there were some shabbier details to the room. The layout of the hotel is a little confusing--it seems to be at least 3 buildings joined together.
Stayed 1 night in Mar 2024
Response from DW on Mar 12, 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

8/10 Good

Daniel

Liked: Amenities
Pretty good
Stayed 1 night in Mar 2024
Response from DW on Mar 11, 2024
Thank you for staying with us

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to SeaTac but used the shuttle van anyway
Stayed 1 night in Mar 2024

8/10 Good

Ivan

Stayed 1 night in Mar 2024
Response from DW on Mar 8, 2024
Thank you

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024
Response from DW on Mar 5, 2024
Thank you for taking the time to let us know how were doing

6/10 Okay

Kurt, North Saanich

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from DW on Mar 4, 2024
Thank you

10/10 Excellent

Annie

Stayed 1 night in Feb 2024
Response from DW on Mar 21, 2024
Thank you for taking the time to let us know how were doing.

8/10 Good

Jeff, Missoula

Liked: Staff & service
Ok for a short overnight
Stayed 1 night in Feb 2024
Response from DW on Feb 27, 2024
Thank you

6/10 Okay

Bladimir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to the air port.
Stayed 2 nights in Feb 2024
Response from DW on Feb 26, 2024
We appreciate the time you have taken to let us know how we're doing.

8/10 Good

MS Recoveries

Traveled with family
Liked: Staff & service, amenities
The price was decent and staff was friendly. Last minutenadjustment was made from previous hotel, making this one much more desireable.
Stayed 3 nights in Feb 2024
Response from DW on Feb 26, 2024
Thank you for taking the time to let us know how were doing

8/10 Good

Dalton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, courteous staff, and a modest room.
Stayed 1 night in Feb 2024
Response from DW on Feb 22, 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Really big hotel, comfortable beds
Stayed 1 night in Feb 2024
Response from DW on Feb 22, 2024
Thank you for your comments

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for staying while flying into/out of Sea-Tac. Convenient, basic but clean. Staff are great, friendly, helpful, efficient.
Stayed 1 night in Feb 2024
Response from DW on Feb 19, 2024
Thank you for your comments

8/10 Good

Laura

Liked: Cleanliness, staff & service
Good staff, good rooms. It's not the best area, but it is convenient, and the shuttle is great.
Stayed 1 night in Feb 2024
Response from DW on Feb 19, 2024
Thank you for your comments

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from DW on Mar 20, 2024
Thank you for taking the time to let us know how were doing.

10/10 Excellent

Babita, New Westminster

Stayed 1 night in Jan 2024
Response from DW on Mar 20, 2024
Thank you for taking the time to let us know how were doing.

8/10 Good

Rowena Moore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a person with mobility issues, I was disappointed that the front door, and the door to the first floor rooms did not have a button to cause the door to open. I was using a mobility scooter and struggled in both cases to get through the doors. It really surprised me that a nice hotel like this did not have these standard accessories.
Stayed 1 night in Jan 2024
Response from DW on Feb 19, 2024
Thank you for taking the time to let us know how were doing. We apologize for any inconvenience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place close to airport that has a shuttle to airport.
Stayed 1 night in Jan 2024
Response from DW on Feb 19, 2024
Thank you for your comments

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DW on Feb 19, 2024
Thank you

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DW on Feb 19, 2024
Thank you

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from DW on Feb 19, 2024
Thank you

6/10 Okay

Charles, Kent

Stayed 1 night in Dec 2023
Response from DW on Feb 19, 2024
Thank you

10/10 Excellent

Meredith, Montclair

Stayed 1 night in Dec 2023
Response from DW on Feb 19, 2024
Thank you

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from DW on Feb 19, 2024
Thank you

8/10 Good

Pricila

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and helpful!
Stayed 1 night in Dec 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Not bad, needs a makeover!
Response from DW on Feb 19, 2024
Thank you

10/10 Excellent

Stacy, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DW on Dec 5, 2023
Thank you for taking the time to let us know how were doing.

6/10 Okay

rieker

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from DW on Dec 5, 2023
Thank you

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Perry Wall GM on Dec 4, 2023
Thank you for your input; it is very kind of you to offer your feedback as it helps us to improve our services. We wish you safe travels and I hope we have an opportunity to serve you again.

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Shuttle driver dropped us off and picked us up from a nearby restaurant so we didnt have to walk in the dark.
Stayed 1 night in Nov 2023
Response from DW on Nov 29, 2023
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

8/10 Good

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of this hotel can't be beat! Just off of the light rail that stops at SeaTac!!
Stayed 1 night in Nov 2023
Response from DW on Nov 29, 2023
Thank you for your comments.

8/10 Good

AUDIEL, LIND

Stayed 1 night in Nov 2023
Response from Perry Wall GM on Dec 19, 2023
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and accommodating! I think management here is doing something right. All staff we happy and friendly.
Stayed 1 night in Nov 2023
Response from Perry Wall GM on Nov 24, 2023
Thank you for your input; it is very kind of you to offer your feedback as it helps us to improve our services. We wish you safe travels and I hope we have an opportunity to serve you again.