Ratings based on 1,122 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Good location for our needs

Posted Sep 14, 2014
Pros: Location. Cleanliness
Cons: Better soundproof doors (could hear people talking in the hall.
Location: 20 minutes to winery in Woodinville. Walking distance to Bellevue Mall.
Staff were helpful and polite. No concerns or problems
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
Good hotel close to downtown and maydenbauer center. Room was somewhat old, it was clean however. Bed was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Large Rooms

Posted Sep 7, 2014
Pros: big rooms, better priced option to downtown Seattle
Cons: Breakfast improved a bit
Location: Not to far from downtown. 1st time to Seattle & spent the entire day Sat. in Pikes Market area. Cool & drizzle all day, a great chg from SoCal in Aug
The rooms were large and clean. The breakfast was OK, but have had better. Our stay was to be Seattle are over a holiday weekend. Downtown Seattle was more that we wanted to pay and this much better priced option. Not that long to get to downtown and nice drive over the water to there. Wonderful weekend,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Sep 3, 2014
Location: it's close to town.
it's ok to stay for couple days. The wifi is poor in my room.
Comment from Hotel Management
Sep 8, 2014 by Janina, Hotel Management
Your feedback is greatly appreciated.
2 out of 5
by A verified traveler

Posted Sep 2, 2014
Part of the carpet was wet, there were holes in the sheets, and worst of all... The ac was so loud it kept us up all night (even with ear plugs in). Terrible experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Stay was okay, would search for another next time.

Posted Sep 1, 2014
Pros: Nice lobby.
Cons: Breakfast was lacking, we went out to eat instead. Shower drain was clogged. Room wasn't ready by check in time. Didn't get the rooms I reserved.
Location: It's near an Uwajimaya, which was nice. Also a huge liquor store. Really far from downtown Seattle. Cab fare was $40 one way.
When we arrived we found that both of our rooms had been "upgraded" to a king bed with a fold out couch instead of two queen beds. It was nice for the people that got the king bed but was really unfair for the people that got stuck with the fold out couch. Also, the second room wasn't finished being cleaned until well after check in time, so our whole group was crammed into one room while we waited for our other room to be ready before heading out for activities. Plus, the shower drain was seriously clogged in our room, I was standing in three inches of water by the end of it.
Comment from Hotel Management
Sep 8, 2014 by Janina, Hotel Management
Thank you for your constructive feedback. I am sorry to read about your inconveniences regarding our reservation system. As for the issue with the shower, we will be investigating this matter and making all necessary repairs. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

A nice hotel closed to Meydenbauer Centre.

Posted Sep 1, 2014
Pros: Closed to the highways, easy to get around.
Cons: A hand-held shower could be better.
Location: Closed to the convention centre and highways, easy to get around.
Hotel staff was friendly. Breakfast was late as it was not ready at 07.00 hours. We had to wait for the staff to get the breakfast items ready.
Comment from Hotel Management
Sep 5, 2014 by Janina, Hotel Management
Thank you for your review. I apologize for the issue you encountered with our continental breakfast. I appreciate you bringing it to our attention.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel with great staff

Posted Aug 27, 2014
The hotel is quite average, nothing fancy but comfortable enough for one night. The staff was very friendly and helpful
Comment from Hotel Management
Aug 30, 2014 by Janina, Hotel Management
Thank you for your review. We really appreciate your comments, especially those noting the friendliness of our staff.
1 out of 5
by A verified traveler from Vancouver , canada

I will not stay in this hotel again

Posted Aug 25, 2014
Pros: nothing,
Personal I never stay in the hotel ,will used a noisy vacuum in front of your door right in the 9:30 am, in the morning , the reason i stay in the same hotel for 2 nights , because i would like to sleep a bit late for my holiday. The room i stay with two beds is different ? one is too soft and the other is hard . Is nothing wrong with the people whom clean up, to me is the system which they set up, they can clean up the room which far away with the room have people still live in right, the shower head is dropping , the shampoo and shower gel which the provide is a whole bottle attached with the wall, which is refilled bottle, you will feel unsafe to use. This is a very bad experience to stay in this hotel.
Comment from Hotel Management
Aug 30, 2014 by Janina, Hotel Management
We always aim to make sure our guests leave satisfied with their stay, and it seems like we missed the mark in many respects during this particular occasion. Please accept my sincere apology, and a promise that I will share your review with our team so we may make improvements. We welcome the opportunity to discuss your experience in further detail offline.
3 out of 5
by A verified traveler

Not good for business trips

Posted Aug 25, 2014
Cons: It would be nice if the shuttle could be taken to Microsoft. Their website says it will take you 5 miles away but apparently not 5.2.
They Hyatt had no vacancies so my colleague and I booked a room here instead. I wouldn't do that again.
Comment from Hotel Management
Aug 30, 2014 by Janina, Hotel Management
I am sorry to read that you were not satisfied with our offerings. We welcome the opportunity to discuss your experience in further detail offline.