Ratings based on 1,367 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom A

Blast from the past

Posted Apr 24, 2015
While the hotel staff was great, the facilities and room look like they were not updates or clean since 1990... Carpet was warm and dirty, halls and windows have not been cleaned or vacuumed in ages and a strong smell of disinfected was present at all times and to complet the 90's feel, our room had a big CRT TV , haven't seen these in ages :)
3 out of 5
by A verified traveler

Good location, but old hotel.

Posted Apr 19, 2015
Pros: Location to downtown.
Cons: Update bathroom and small refrigerator in room.
Staff was very professional and accommodating. The hotel is very old and noisy. We had a hard time falling asleep.
2 out of 5
by A verified travelerfrom Sydney

Pretty bad

Posted Apr 18, 2015
Pretty average hotel, loud noises from the pipes at night and the bath tub clogged when running the shower. Would not stay again On the plus side staff were great
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Staff is super friendly, and Room is the clean and quite. It also provides WIFI and high qualify breakfast for free. Walking distance to Bellevue Downtown.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
It was a pleasant stay. My room is clean and quiet. The hotel staff are warm and engaging.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Checkin was quick and easy.We were upgraded to a suite which was nice.The only thing I would have to say negatively is that the hotel could do with an upgraded it is showing it's age.The breakfast buffet was good,we had dinner at the pub onsite the food and drink were good.We were facing the courtyard so it was nice and quite.
3 out of 5
by A verified traveler

Location is good but the hotel looks old.

Posted Apr 6, 2015
The service is good but the room is old. That will be nice if they remodel the rooms condition.
Comment from Hotel Management
Apr 10, 2015 by Janina, Hotel Management
Thank you very much for your comments, both constructive and positive.
2 out of 5
by A verified travelerfrom Victoria, BC

Very disappointed

Posted Apr 6, 2015
Cons: Need to increase the variety of hot breakfast items. The quality of the food was poor. The entire building needs renovations done.
Location: 10 min drive to Bellevue Square and street full of fancy restaurants.
I was expecting this hotel to at least be en par to Holiday Inn. The lobby was fine, but when I was walking down the hallway towards my room I started getting a bad feeling. The place is huge and has potential, but it needs a major facelift. When we opened the door to our room we were surprised to find that there was old-school tile floors underneath the sink...which was right beside the front door. I don't mind sinks being separated from the tub/toilet but the way it was set up so close to the door was strange. The carpet was old and looked dirty and the TV wasn't even a standard flat screen LCD that most, if not all, hotels have now. The phone and the rest of the decor were old too (ie: lampshades). The only thing in that room that looked close to new and modern was probably the hot water steamer. The bed was squishier than expected but at least it was comfortable. I was so glad I was only going to stay there for one night. I paid the same rate as another place I stayed at in the area a few days prior and so I was surprised to find the state that this building was in, and deeply disappointed. Also, the ceiling of our room had cracks and the bathroom wall had cracks too. The glass shelving beside the sink was loose and falling off from the wall. They offer hot breakfast but it wasn't very good and selection was scarce. The sausage patty I had had crunchy bits, almost like I was eating ground up fish bones. The scrambled eggs tasted like it was made from powder.
Comment from Hotel Management
Apr 10, 2015 by Janina, Hotel Management
Thank you very much for your thoughtful review, A. We will indeed take your words to heart when it comes time to make improvements to our guest rooms.
3 out of 5
by A verified traveler

Posted Apr 2, 2015
Pros: good breakfast, nice staff, nice location
Cons: room was clean but worn out, and the bathroom was very dated - 1980's dated
nice staff and location but dated rooms are a bit worn out.
Comment from Hotel Management
Apr 7, 2015 by Janina, Hotel Management
Thank you for your candid review of our hotel. We appreciate your constructive feedback and will certainly pass it along to our staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marysville, WA

Awesome

Posted Mar 30, 2015
Cons: The water temperature when taking a shower.
Location: Location: Bellevue Whole Foods was near by, a gas station
The hotel was easy to get to and the staff were super nice. Excellent customer serivce, the room was clean and the beds were comfy. I reeally liked that they had complimentary breakfast till 11am. Only problem was the water temperature when taking a shower.
Comment from Hotel Management
Apr 7, 2015 by Janina , Hotel Management
We appreciate your overall positive review of our hotel. We're glad that the customer service was excellent, your room clean, and your beds comfortable. We will make sure to forward your comments about the water temperature to the appropriate team.