Terrace/patio

Reviews of Extended Stay America Suites Seattle Bothell Canyon Park

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 189 out of 907 reviews" "
Rating 8 - Good. 238 out of 907 reviews" "
Rating 6 - Okay. 203 out of 907 reviews" "
Rating 4 - Poor. 142 out of 907 reviews" "
Rating 2 - Terrible. 135 out of 907 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Nellie

Liked: Staff & service
Disliked: Property conditions & facilities
It’s was pretty old and run down. A little grody. Probably wouldn’t stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Nellie, Thank you for the review. We apologize for not meeting your expectations with our property's conditions. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our suite, as it helps us plan for the future. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back for a much better stay. Sincerely,Hotel Management

10/10 Excellent

Yaoe

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Zurissadai Carmona

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Zurissadai, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

4/10 Poor

ADEM, richland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Zurissadai Carmona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady that helped me with the check in really prepotent and moody I was a little scared to ask her questions because it looked like she wasn’t feeling like answering but otherwise everything was good.
Stayed 1 night in Feb 2024

2/10 Terrible

Savanna

Disliked: Cleanliness

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Kathryn

Stayed 3 nights in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Erika

Stayed 1 night in Dec 2023

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff here, always clean, definitely the nicest extended stay I’ve ever stayed at and I’ve been to dozens all over the USA.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Olive, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

4/10 Poor

Siddhant

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are nice. In a decent neighborhood and quiet. The property itself is in good condition. Room has a kitchenette but no water kettle or utensils. Biggest complaint is there is no wifi. They give you "free wifi", which never connects and if it does, can't even load their own website or any webpage. You have to purchase high speed internet, this was not advertised. And I felt misled in that aspect. Staff needs better training. Receptionist struggled with technology and took too long to go through the new tablets they have installed for checkins. Other Extended Saty locations are better.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Siddhant, Thank you for being our guest. We are glad you enjoyed our location and liked your suite and maintained hotel. However, we regret your disappointment with the inconvenience caused in your room by the wifi speed, and your remarks are passed on to the concerned individuals for checking. Our front desk team is always there to help you, and we will instruct them to mention our kitchenware policy during check-in, which says that the dishes of your suite are kept at the front desk to ensure cleanliness and are always on request. The team delivers them to your suite. Thank you for sharing your suggestion for the betterment of our organization. Please allow us to correct this for you on your return visit and show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

10/10 Excellent

Thomas

Clean!
Stayed 1 night in Dec 2023

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Stayed 1 night in Dec 2023

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff here
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 23, 2023
Dear Olive, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! So grateful I found this place to stay at when I’m in the area. Honestly my favorite extended stay I’ve ever stayed at and I’ve stayed in over 50 of them. Thank you for everything!!-olive
Stayed 1 night in Dec 2023

6/10 Okay

Barbara

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Kailea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal for a last minute hotel! Close to food and stores. Staff was nice when checking out! Overall great stay and would stay there again
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Kailea, It was our pleasure to have you stay at Extended Stay America recently. Thank you for taking the time to share your generous comments, especially about our hotel's location. With easy access to the interstate and plenty of restaurants and shops within minutes, our hotel is a very comfortable and affordable choice when in the area. We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management

2/10 Terrible

Charlyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay at! When u first walk in u get this horrible scent. The room we got was on the second floor and it stink like god pee so so bad! We had to leave the window open and leave for an hour or so while it air out but that barely helped. Horrible customer service from receptionist there… avoid staying here at all cost!!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 6, 2023
Dear Charlyn, Thank you for staying with us and reviewing your experience. Please accept our apologies for the cleanliness concerns in your room and the unsatisfactory service you received from our associates. As a business, we strive to surpass our guests' expectations, and we regret that we failed to do so in your case. Please be assured that we take your feedback seriously and will take the necessary steps to ensure that such issues do not occur in the future. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price, friendly, clean. Breakfast is just muffins & granola.
Stayed 1 night in Nov 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay.. great price.. room clean, staff nice .. better than expected.. and i already knew that they really dont have breakfast, more like a barely a snack.. even though says breakfast included so no surprises there and not an issue with Mcds and Starbucks across parking lot…. absolutely great location :)
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Dear Steve, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We love what we do, but it is always nice to be recognized for a job well done! We hope to have the honor of hosting you again soon here.Sincerely, Hotel Management

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this location & others in the past. Extended Stay usually offers much better rates than hotels & provides many more services/conveniences
Stayed 3 nights in Nov 2023

10/10 Excellent

Evan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Folks were so gracious in welcome!! Thank you for a most enjoyable stay!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Rebecca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
didn’t have any supplies in kitchen, had to ask for sheets and blankets for pull out couch, staff wouldn’t be at desk, but outside smoking. grab and go breakfast was stale.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 5, 2023
Dear Rebecca, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent stay expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Aunika

Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Frear placê for the buck. Clean !
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 20, 2023
Dear Alice, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Price was great
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Dear Kathleen, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We work hard to ensure our guests have a comfortable and memorable stay with us. Thank you for choosing Extended Stay America for your recent stay. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The to clean the room excellent service
Stayed 3 nights in Sep 2023

8/10 Good

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, but overall cleanliness very disappoi
Cannot fault the service from the staff at all. However the rooms are dated and really need refurbished our room had stains on the carpet and a stale smell, we were there for 2 weeks and our room wasn’t cleaned once. We ended up buying our own bleach etc to clean toilet sink and bath. No brush or vacuum in room to clean floor carpet etc. carpet was very badly stained room 120 was our room. We were visiting from Scotland to see our son. Like I say cannot fault the staff but the rooms definitely need refurbished bed was very comfortable though.
Stayed 13 nights in Aug 2023
Response from Hotel Management on Sep 17, 2023
Dear Paul, Thank you for selecting Extended Stay America and taking the time to write a review. We're pleased to read that you had positive interactions with our staff, but we sincerely apologize for the issues you encountered with the room. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Providing a clean and comfortable environment for our guests is a top priority, and we're committed to ensuring a better experience in the future. We appreciate your patience and understanding during your stay, and we hope you will consider giving us another chance. Sincerely,Hotel Management

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a pizza crust when I was cleaning & the bathroom had lint and hair in the tub. The staff was a little strange but overall nice. The room itself was cozy, honestly the set up of the room gave me “Jeffrey Dahmer” vibes so I moved the couch around and some tables i of course moved it back the exact way (I took pics of when I got their to make sure) the kitchenette and optional kitchenette cooking stuff was cool asf
Stayed 3 nights in Sep 2023

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities
Dirty and noisy will never go back there
Stayed 4 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Dear Mohamed, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding the noise and the cleanliness issues. Our goal is to provide excellent service and a clean, comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve. Sincerely,Hotel Management

10/10 Excellent

Ruben

Stayed 1 night in Aug 2023

10/10 Excellent

Peggy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk (Dawn) was professional, personal and helpful. Always a hello and a nice smile. Made my stay very pleasant
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 13, 2023
Dear Peggy, Thank you for staying with us. We couldn't be happier to know that our staff stood out for their professionalism, friendliness, and enthusiasm. Dawn takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Bonnie

Stayed 1 night in Aug 2023

6/10 Okay

Isela

Traveled with family and small children
Liked: Cleanliness, amenities
The room was nice and and the pool. the hotel did have a little smell. the bed was somewhat comfy. the pull out couch was okay also very squeaky.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Isela, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

April

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My room wasn’t ready when we arrived at check in time. No breakfast, just granola bars, oatmeal and coffee.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear April, Thank you for being our guest. We apologize that your room was not ready upon your arrival, and we regret your disappointment that our grab-and-go breakfast options didn't meet your expectation. Please be assured that we will address the issue to prevent similar situations from occurring in the future. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023

6/10 Okay

Aristeo

Disliked: Staff & service, property conditions & facilities
The first night when we check-in, the associate was friendly, courteous and professional. Guest need to request all kitchen supplies and appliance. No breakfast in this hotel. Hotel only provided coffee and granola bars. Our room was spacious but the bathroom door was broken. I have to request a maintenance to repair it and was not repaired during our stay. Check out was a not convenient. We wanted a receipt but the associate was not helpful because she said it was the morning staff that printed receipt.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 24, 2023
Dear Aristeo, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

6/10 Okay

Michelle

Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

MARK, Humble

Stayed 1 night in Jul 2023

2/10 Terrible

Pam

Traveled with family and small children
No front desk help. You would stand around and wait to get help to check in. No maintenance personal on duty. Checked into my room and the toilet didn’t flush. Coffee never filled ran out of a so called breakfast. Terrible property.👎
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 20, 2023
Dear Pam, We appreciate your valuable feedback regarding your time with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my room, and the staff. I wish there had been a coffee maker in the room. The fitness area had no towels or hand sanitizer but a sign that says to use these things. There was no remote control for the television in the fitness center, and comically, there is a sign that says only one person is allowed in the fitness center at one time even though there is both a treadmill and an elliptical. Speaking of, that is the sum total of what is actually in the fitness center. The breakfast options were very minimal. It would be great if they could add something with protein such as hard-boiled eggs or yogurt. There were people smoking outside quite often. It will be nice to provide a designated smoking area for people wanting to do that for both of them and for non-smokers alike. The front door is just a single door instead of double doors and doesn't automatically open so you have to push a button if you are unable to open the door fyi. The area itself is very nic. I enjoyed my stay here and will probably return at some point and plan for the above-mentioned items.
Stayed 2 nights in Jul 2023

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Breakfast was not breakfast, it was coffee and granola bars…
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 11, 2023
Dear Jennifer, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Management

8/10 Good

Helen

Stayed 2 nights in Jul 2023

8/10 Good

Meghin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was friendly and accommodating. Rooms were clean and the full kitchen was convenient.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jul 5, 2023
Dear Meghin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations with a fully equipped kitchen. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean. Front desk clerk very nice. Key didn’t work repeatedly. Pool was cold .Upstairs people very loud late into the night
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 19, 2023
Dear Sandra, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

2/10 Terrible

Lupe

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
I came here because it seemed like a good option at the time. The pull out bed was the worst the bed is just springs! The king bed was ok. Comfort is absolutely important and I didn’t feel comfortable here whatsoever! I was going to complain about the pull out bed but I only stayed one night.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Lupe, We're sorry that your experience at our hotel did not meet your expectations. We apologize for the discomfort you experienced with the pull-out bed. Your feedback is valuable to us, and we will address this issue to ensure improvements are made. We understand that a comfortable stay is crucial, and we apologize for any inconvenience caused. Please let us know if there is anything else we can do to address your concerns or if you have any further feedback. We appreciate your feedback and hope to provide you with a better experience.Sincerely,Hotel Management

6/10 Okay

Benson

Stayed 1 night in May 2023