Dear Angelica, Thank you for bringing these concerns to our attention. We deeply apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are taking immediate steps to address the cleanliness issues you described. Your feedback is invaluable, and we will work diligently to ensure that future guests do not experience similar inconveniences. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Ivonne, Thank you for sharing your feedback! We apologize for any discrepancies between our online images and the reality of your experience. Your feedback is invaluable, and we're committed to ensuring accuracy in our online representations. Rest assured, we're taking steps to update our images for greater transparency. Thank you for bringing this to our attention, as it helps us enhance our guests' experiences. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for taking the time to provide feedback regarding your recent stay. We regret to learn of the challenges you encountered and extend our sincere apologies for failing to meet your expectations and our established standards. Your insights have enabled us to pinpoint areas necessitating additional attention, and we are committed to implementing any required measures. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Ramon, Thank you so much for this honest review. We have noted your feedback about remodeling and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear John, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We regret any inconvenience caused by the elevator and apologize if our service and complimentary grab-and-go breakfast fell short of your expectations. Your comments are invaluable as we always strive to enhance our guest experience. We will address your concerns with our team to ensure a more fulfilling visit for our guests. We hope you will consider revisiting us in the future so we can make it up to you.Sincerely, Hotel Management.

Dear Mohammad, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely, Hotel Management

Dear Aleada, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Bryan, We're delighted to hear you had a restful stay at Extended Stay America! Providing excellent service and a comfortable night's sleep are our top priorities. We appreciate your positive feedback and hope to welcome you back in the future. Your comfort is our commitment.Sincerely,Hotel Management

Dear Tonya, We appreciate your feedback and deeply regret that your recent stay did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the unwanted odor and our beds. We take these concerns seriously and will work diligently to address them, ensuring a more pleasant experience for our guests in the future. While we understand that your experience was not up to our usual standards, we hope you will consider staying with us again, allowing us the opportunity to provide you with a better and more comfortable stay.Sincerely,Hotel Management.

Dear Guest, Thank you for sharing your detailed review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your kind comments recognizing the service provided by our staff, and we will surely share your compliments with them. It's great to know your stay was enjoyable overall. However, we apologize for the various issues that you encountered. Your suggestions regarding our complimentary grab-and-go breakfast and in-room amenities are much appreciated. We'll use your valuable feedback for future enhancements. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will address them effectively for improvement. In the future, please know our front desk is staffed around the clock and is always happy to handle anything that will make your stay more comfortable. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Velma, Thank you for staying with us. It was great to read about the enjoyable aspects of your visit. We also extend our gratitude for complimenting our staff and relaxed atmosphere. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Tim, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Donna, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit. We apologize for the inconvenience caused by the front desk clerk's response to your accidental entry into another guest's room. We will address these concerns with our team to ensure they handle these situations with the utmost professionalism and concern for our guests' well-being. We are also currently reviewing our security measures and will take appropriate action to ensure the safety of our guests and their belongings. Our housekeeping and maintenance teams will also be notified immediately to resolve and maintain the highest standards of cleanliness and maintenance. Thank you again for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear Sue, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered during your stay, and we apologize for not meeting your expectations. This will be addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Tracy, We appreciate you choosing us for your recent stay during the concert trip. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We have also noted your comments regarding breakfast. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Guyemoon, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing Extended Stay America. We are pleased to know you liked your time with us. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review of our quiet location. Thank you again.Sincerely,Hotel Management

Dear mathew, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Frank, Thank you for choosing our hotel for your visit to the city. Our associates are dedicated to going the extra mile to make you feel at home. However, we are sorry that some concerns prevented it from being perfect. Thank you for choosing us for your area visit and valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management

Dear Roger K, Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and leave a lasting favorable impression; therefore, we apologize for the issues you encountered in your room. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us and hope you will revisit.Sincerely,Hotel Management

Dear Caitlin, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Chris, Thank you for reviewing your stay. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Joelle, Thank you for your feedback. Please accept our sincere apologies for the inconvenience you experienced while staying with us. Our goal is to deliver an exceptional experience for our guests. However, we apologize for the concerns you had with your room. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Veronica, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Tom, Please accept our apologies for the disappointing stay you had with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your recent experience with our hotel. While we are pleased that you loved our associates' hospitable service, we are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the condition of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectation with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear Audrey, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Helen, We appreciate you choosing us and providing your feedback. We are sorry for your encounter with the smoke smell and that our property does not meet your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Mark, Thank you for sharing your impressions of our hotel. We are delighted you were satisfied with our responsive team and loved the quietness of your suite and the comfort of your bed. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management