All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Garbage in parking lots
Outdated and old building
Light fixture on floor when I arrived
Stains on carpet
Lisa
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 10, 2024
Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations during your stay. Your feedback is crucial in our ongoing efforts to enhance our property, and we genuinely appreciate your input. Your comments will guide us in improving and aligning with our guests' preferences, ensuring a better experience for all. We value your insights and hope to welcome you back in the future.Sincerely,Hotel Management
8/10 Good
Jennifer
Mar 7, 2024
Liked: Cleanliness, staff & service, amenities
The employees were prompt in getting our room ready...the room was clean...it had a cooking area and dining table great for the crews that are mostly on the job routes...which was to my surprise not expecting the cooking area with a fridge too... the surrounding needed a little more tidying to invite the sunshine weather were getting into so it can help thè mossy smell that you would rather enjoy when outside than inside...I feel the price of the room deserved to be raised being it had a stove a small cooking space a fridge to store both frozen and fresh food or beverage and a dining table...not to forget like any Inns it had clean linens and towels for use always a plus...Im happy to recommend for the guys and gals that are mostly away working but still want to come home eat a hearty meal and get their needed rest...Thank you for the extras that came with the room...now lets get to the bringing in the sunshine and make the musty smell be as inviting too...
Jennifer
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. We're thrilled to learn that our prompt service, clean rooms, and well-equipped facilities, including the cooking area, surpassed your expectations. We appreciate your feedback on the surroundings and will strive to enhance that aspect. We value your recommendation for a price adjustment and are pleased you enjoyed the extras. We eagerly look forward to welcoming you back and ensuring an even more enjoyable experience.Sincerely,Hotel Management
The hotel was in a convenient location and the price was affordable especially with a kitchenette. My only hiccup was the musky smell due to the age of the hotel and hotel guest that linger by the front desk, they appear to be residents then hotel guest. Which is fine but it was crowded due to the lacking space for a lobby.
Dirtiest room i have ever paid for. Handle for toilet fell off and had to remove the heavy lid to flush each time. Toilet was very dirty like its never been brushed. Dirty towel on kitchen counter. Food on floors, floors dirty with hair and dirt. Bathtub drain removed with huge hole exposed. Kitchen cabinet doors missing for sink. Smelled horrible, counters were dirty, deadbolt inoperable. Worst experience ever
Christopher
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Dear Christopher, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is deeply concerning, and we extend our sincere apologies for the cleanliness lapses and maintenance issues you described. We take your comments seriously and assure you that corrective measures will be implemented to address these issues. We value your input, and your insights contribute to our ongoing commitment to providing a comfortable and clean environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
4/10 Poor
Christina
Business traveler, Traveled with partner, Traveled with pets
Jan 5, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We found bread crumbs and a rag left in hotel room and a orange peel
Christina
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Christina, Thank you for your review. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Avoid at all cost. Rooms are outdated, dirty and full of bugs.
Christian
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Christian, Please accept our sincere apologies for failing to meet your expectations on this visit. We genuinely regret our accommodations fell short of the high standards we strive to deliver. We hope you will consider giving us another chance to welcome you and show you a much-improved stay.Sincerely,Hotel Management
Dear Adam, Thank you for your kind words! We're thrilled to read that you enjoyed our relaxing accommodations and devoted service. Providing exceptional experiences is our priority, and we're delighted that you enjoyed your time at Extended Stay America. Your positive feedback encourages us, and we look forward to welcoming you back for another brilliant stay in the future.Sincerely,Hotel Management
The building need some renovations is so dirty and the rooms smell bad
Maricel
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Maricel, Thank you for your review of our hotel. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
8/10 Good
Sally
Nov 21, 2023
Sally
Stayed 1 night in Nov 2023
4/10 Poor
Tina
Business traveler, Traveled with family
Nov 17, 2023
The toilet doesn't work, the photos on travilocity show a different hotel apparently. There is no workout room or pool. The muffins for breakfast are terrible. It's super clean and the front desk staff are nice.
Tina
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 18, 2023
Dear Tina, Thank you for taking the time to review our hotel. Your acknowledgment of our staff's efforts and appreciation of our property's cleanliness is greatly appreciated. We never intend to disappoint; therefore, we apologize for any shortcomings that may have affected your stay. Unfortunately, maintenance issues arise occasionally. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
6/10 Okay
JULIE, kennewick
Oct 20, 2023
Room smells and bathroom sink not really clean. The receptionist was excellent.
JULIE
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 31, 2023
Dear JULIE, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. While it's great to hear that the receptionist provided excellent service, we apologize for any issues with the room's cleanliness. Your comments are valuable, and we'll improve our standards to ensure a more pleasant experience for our guests. We hope you might consider staying with us again, and we'll strive to provide an even better stay. Thank you for sharing your insights.Sincerely,Hotel Management
Not clean
Found hair and dirty spot on bed sheet
I have to clean and buy my own pillow cases, sheet and blanket becuase don’t feel comfortable to use the items hotel provided . Towels were yellow , garbage from last customer were left at shelf .
It supposed to be a nonsmoking building but keep smelling cigarette and weeds. Weird people and cars wondering in parking lot . Feeling very unsafe during stay especially when the lock was broken for my room .
It is at a convenient location but will not stay again
CHARLENE
Stayed 13 nights in Sep 2023
Response from Hotel Management on Oct 12, 2023
Dear CHARLENE, Thank you for being our guest and sharing your detailed review. We're truly sorry to learn about the issues you experienced during your stay. We follow strict industry standards regarding the cleanliness and comfort of our accommodations. Further, we genuinely value the safety of our guests, and the problems you encountered do not align with our usual service standards. We want to assure you that we are committed to taking remedial steps to prevent future occurrences. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure a more satisfying experience for future guests. We hope you will allow us a chance to welcome you back and regain your trust in our hotel.Sincerely,Hotel Management.
The units were good. Access to HWY and city were good. A bit out dated and no sport/pool facility. Breakfast was minimal. In fact there was chocolate bars and coffee only.
Ali
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Dear Ali, We extend our gratitude for reviewing your stay at Extended Stay America. We're glad you found our location convenient. Unfortunately, your breakfast experience didn't meet your expectations. Your insights are valuable as they guide our efforts to enhance the guest experience. We're sorry for any inconvenience caused and appreciate your understanding. We hope you enjoyed your overall time in the city and made the most of your sightseeing program. Thanks again, and we hope you will stay with us again.Sincerely,Hotel Management
Older property, but felt safe enough. Fairly quiet and easy to access the airport and shopping areas. I realize it is extended stay but there were no paper towels or cups/plates/pots provided. Cigarette stains in bathroom looked very old. Parking easy.
Poor condition and no good price,, smoke smell all over trash hallway
Emiliano
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 22, 2023
Dear Emiliano, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
El hotel está en muy malas condiciones, las habitaciones están contaminadas con olor de cigarro, fue muy decepcionante nuestra estadía, sucios los elevadores, pasillos, etc.
Francisco
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 22, 2023
Dear Francisco, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Door keys faulty- had to replace and they still only worked after several tries. Dark room.
Ed
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear Ed, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management
4/10 Poor
Verified traveler
Traveled with family
Sep 15, 2023
Disliked: Room comfort
Below average
Verified traveler
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 16, 2023
Dear Guest, Thank you for being our guest and for sharing your valuable feedback. We apologize for the inconvenience that you faced during your stay at our hotel. Our commitment is to provide every guest with an exceptional experience, and we are sorry that we fell short of your expectations. We would like to assure you that we take your comments seriously, and we will take necessary steps to improve our services. We sincerely hope that you will give us another opportunity to provide you with the hospitality that you deserve.Sincerely,Hotel Management
6/10 Okay
Verified traveler
Business traveler
Sep 14, 2023
Liked: Staff & service
It was ok. Room was clean. Bed was uncomfortable.
Verified traveler
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear Guest, Thank you for staying with us. We appreciate your wonderful comments about our hotel and are pleased you enjoyed your clean room. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. We will look into this matter; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Sincerely,Hotel Management
Dear Sudhir, We are sorry for any concerns you may have had during your stay. Our goal is to provide our guests with a clean and comfortable environment, and we regret that this issue affected your experience. We will investigate your concerns to improve our service for your next visit. Thank you for your honest feedback.Sincerely,Hotel Management
Dear Sheldon, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Very smelly and dirty. The carpet was terrible. It smelled like animal pee. Staff was minimal and hard to reach. Never again. Do not recommend.
Karen
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 16, 2023
Dear Karen, Thank you for taking the time to write a review of our hotel. Your comments on cleanliness have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We apologize for the front desk team's inability to assist you when you needed them. Our staff will be included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management
Killed a cockroach, the room was SO damp, smelled of mold. But it was tidy and had a bed.
Melida
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Melida, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
Very dirty, and not habitable for normal human being
Nkem
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Nkem, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
There were a few ants found in the room. Bedding and towels were nice and clean.
Nicole
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Dear Nicole, Thank you for staying with us and sharing your concerns. While we are pleased that you loved the clean towels and the bedding, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
I did not stay in the hotel. It was disgusting. It was not clean.
Lolita
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 26, 2023
Dear Lolita, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
2/10 Terrible
Rhonda
Jul 25, 2023
Rhonda
Stayed 2 nights in Jul 2023
4/10 Poor
David
Traveled with group
Jul 25, 2023
Disliked: Staff & service, amenities
No amenaties eg coffee , no cups in room , walk ways were dirty.
David
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 25, 2023
Dear David, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
This property is very stinky and not clean. On the name of breakfast they provide coffee.
Sachin
Response from Hotel Management on Jul 4, 2023
Dear Sachin, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your recent stay. We aim to exceed our guests' expectations in all areas. Therefore, we hope you will accept our sincere apologies, and we have addressed this with our staff. We are grateful for your patience and all of your valuable feedback. We are also sorry for the disappointment you had regarding the breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you once again, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
Dear Mary, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
4/10 Poor
Kathleen
Traveled with partner
Jun 19, 2023
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly and helpful. Room had a slight odor when we walked in. Opened the bathroom door and that’s where the smell was coming from. It was horrible. We had to keep the bathroom door closed. If we weren’t so tired from flying across the country and late arrival, we would’ve left. Never again
Kathleen
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 20, 2023
Dear Kathleen, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding the bathroom's cleanliness, which impacted your visit. We are committed to providing guests a fresh, clean accommodation and the best hospitality. What you experience does represent our standard. So we regret this was not your experience. We will address the issue with our housekeeping team and ensure this does not happen again. We hope you will give us another chance to regain your trust.Sincerely,Hotel Management
4/10 Poor
salim
Traveled with family
Jun 17, 2023
No breakfast! No 24 hours reception
salim
Stayed 3 nights in May 2023
Response from Hotel Management on Sep 8, 2023
Dear salim, Please accept our apologies for not meeting your expectations regarding our service. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We also apologize for your disappointment with our complimentary grab-and-go breakfast. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management
This was a dirty property. There was poop in the breezeway for 2 days a. Told staff and nothing was done. Room was dirty and smelled like stale cigarettes. Perfect people we’re partying Ann’s selling drugs in the parking lot. Totally disgusting and unclean.
Jennifer
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 8, 2023
Dear Jennifer, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management