Exterior

Reviews of La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 865 out of 2681 reviews" "
Rating 8 - Good. 631 out of 2681 reviews" "
Rating 6 - Okay. 489 out of 2681 reviews" "
Rating 4 - Poor. 389 out of 2681 reviews" "
Rating 2 - Terrible. 307 out of 2681 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Seabeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to long term parking lot, Doubletree. Great restaurants nearby. Shuttle Quiet Could clean up outside area
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Dear Mary, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel convenient to the long-term parking lot and that our shuttle service met your expectations. We're also glad you enjoyed the nearby restaurants. We appreciate your suggestion about cleaning up the outside area, and we will certainly take this into consideration to ensure a pleasant environment for all our guests. We hope to have the opportunity to welcome you back for another great stay in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient place for an overnight flight leg!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Dear Daniel, Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel to be a great and convenient option for your overnight flight layover. Our team is dedicated to providing a comfortable and convenient experience for our guests, especially those with flight layovers, and we're glad that we could meet your expectations. We hope to welcome you back again for another enjoyable stay in the future.

4/10 Poor

Madison

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for 2 nights at the beginning of our week-long trip. No hot water for those two days and no discount was offered. We didn’t get hot water back until the morning we checked out. The walls were really thin and we heard someone having sex both nights. The staff were great, they couldn’t control the water or whether we got a discount. The area was alright, the highlight was the Jack in the Box in the same parking lot. The shuttle driver to and from the airport was fantastic. Felt generally icky. There are signs talking about their upcoming remodel so hopefully that helps facilities. It was alright for the location, I probably wouldnt stay there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Dear Madison,Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you found our staff great and that the shuttle service was fantastic. However, we're truly sorry for the inconvenience you experienced with the hot water during your stay. We understand how frustrating this must have been, and we apologize for not meeting your expectations in this regard. Regarding the noise issue, we apologize for any discomfort caused by the thin walls. We will do our best to address this issue to ensure a more peaceful environment for our guests in the future. We're glad to hear that you found our location convenient and that the nearby amenities were satisfactory. We appreciate your understanding regarding our upcoming remodel, and we hope that these improvements will enhance our facilities for future guests. Once again, we apologize for the shortcomings you experienced and for not offering a discount for the inconvenience. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Denny's very close by, very convenient if you do not have a Car.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Dear Myma, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our location convenient, especially with a Denny's nearby. We understand the importance of accessibility to dining options, especially for guests without a car, and we're delighted that you found the proximity of Denny's convenient during your stay. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

2/10 Terrible

Shelby

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No running hot water hasn’t been running for 4 weeks the pool and hot tub don’t work. They don’t offer a discount either. Do not stay at this property
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Shelby,Thank you for sharing your recent experience with us. We're genuinely sorry to hear about the issues you encountered during your stay. First and foremost, we want to clarify that our pool and hot tub are seasonal amenities, and their availability is subject to specific times of the year. Regarding the hot water situation, we want to assure you that any disruption to the hot water supply has been promptly addressed by our maintenance team and has been restored. However, we must clarify that there hasn't been an ongoing issue for four weeks. We regret that we were unable to offer you a discount during your stay. While our policies regarding discounts are carefully considered, we understand your disappointment and will review our procedures to ensure they align with our commitment to guest satisfaction. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. Should you reconsider staying with us in the future, we would be grateful for another chance to provide you with a more positive experience.

4/10 Poor

Henrigene

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. No tooth paste and toothbrush.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Henrigene, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We want to address your concerns regarding the availability of toothbrushes and toothpaste, as well as the hot water situation. We apologize if this information wasn't communicated clearly during your stay. We do provide toothbrushes and toothpaste upon request, and we regret any inconvenience this may have caused. Additionally, we're pleased to inform you that the hot water has been restored, and our maintenance team has resolved any previous issues. Your feedback is valuable to us, and we appreciate the opportunity to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable experience on your next visit.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
They did not have any working hot water
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear James, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay due to the lack of hot water. Your comfort is of utmost importance to us, and we understand how essential hot water is for a pleasant stay. We regret that we fell short in providing this basic necessity during your time with us. We want to assure you that we have addressed the issue, and the hot water has been restored. We appreciate your patience and understanding as we worked to resolve this matter. Your feedback is valuable to us, and we will use it to improve our services and prevent similar issues in the future. We hope you will consider giving us another opportunity to provide you with a much-improved experience on your next visit.

2/10 Terrible

Joemer, Juneau

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon checking in, the front desk informed us there was no hot water for the whole building. I had another reservation later in the week and wanted to confirm if the problem would be fixed by then and couldn’t give me any answer.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Joemer,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon check-in regarding the hot water issue. We understand how essential hot water is for our guests' comfort and convenience. We regret that we couldn't provide a definite answer about the timeframe for its resolution during your stay.You will be pleased to know that hot water throughout the building has been restored. We appreciate your understanding and patience in this matter. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 Poor

Laura

They had no hot water when I arrived there. They had tried to reach out to all of their clients but they must have not have been able to reach them all as I was not informed. I ended up canceling my reservation and got a room a few blocks down. It was unfortunate for them and I do understand. They did not charge me for my room.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Laura, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival due to the lack of hot water. We understand how frustrating this must have been, especially since you were not informed beforehand. Our team worked diligently to reach out to all our guests regarding the hot water issue, but unfortunately, we were unable to reach everyone in time. We're truly sorry for any inconvenience this caused you. We appreciate your understanding and are glad that you found alternative accommodation nearby. As a gesture of goodwill, we did not charge you for your room. We strive to provide excellent service to all our guests, and we regret that we fell short during your stay. Should you choose to stay with us again in the future, we will ensure a much more pleasant experience.

6/10 Okay

Joseph

Traveled with partner
Disliked: Property conditions & facilities
The room was decent and the staff was wonderful....but upon arriving we were told there was no hot water and there hadnt been any for 3 days. Also found the bathroom very poorly lit.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Joseph, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff wonderful and that you found the room decent. However, we sincerely apologize for the inconvenience you experienced with the lack of hot water and the poor lighting in the bathroom. We understand how essential hot water is for our guests' comfort, and we're sorry that this issue persisted for three days. We have since taken steps to address the hot water problem and have been able to restore hot water to the hotel for future guests. Regarding the bathroom lighting, we appreciate you bringing this to our attention. We'll look into improving the lighting to enhance our guests' experience and comfort during their stay. Thank you for your valuable feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Esteban, Brewster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 22, 2024
Dear Esteban,Thank you for your positive feedback! We're delighted to hear that you found our staff very friendly and helpful. Providing excellent service to our guests is our top priority, and we're glad we could make your stay enjoyable. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back on your next visit!

8/10 Good

KOOSRAJOO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Amazing staff when warmed up and engaged properly! Rooms are great but lobby needs a lot of TLC which we understand is on the way..The shuttle service can operate with more urgency. The hotel could be a 5 minutes walk from the terminal if not for the traffic and traffic lights. For such a short distance, Waiting for the shuttle was a bit painful but the drivers were very nice and helpful. I woudl stay there again aND AGAIN SINCE IT IS DEFINITELY VALUE FOR MONEY!!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Koosrajoo, Thank you for your detailed feedback! We're thrilled to hear that you enjoyed our convenient location and found our staff amazing once engaged. We're also glad you liked the rooms and appreciate your understanding as we work on improving the lobby. Regarding the shuttle service, we apologize for any inconvenience caused by the wait. We'll certainly take your feedback into account and work on improving the efficiency of our shuttle service to minimize waiting times. We're delighted to hear that you find our hotel a great value for money and would stay with us again. We can't wait to welcome you back!

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was called last minute and told my stay was canceled due to no hot water. This left me with my money tied up and no where to stay. LaQuinta airport is a piece of trash
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Jennifer I'm truly sorry to hear about your experience, and I understand your frustration. It's certainly disappointing to have your stay canceled last minute, especially due to such an essential issue as hot water. We always strive to provide the best service possible, and I apologize that we fell short of your expectations on this occasion.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly. Airport shuttle drivers were nice and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Dear Terrie,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience with our staff and that you found our airport shuttle service to be friendly and helpful. At LaQuinta providing exceptional service and hospitality to our guests is our top priority, and we are thrilled to hear that we met your expectations in this regard. Your kind words will be shared with our entire team, including our shuttle drivers, to recognize their efforts and dedication. We truly appreciate your patronage and your valuable feedback. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back in the future for another wonderful stay!

2/10 Terrible

Nickolas

Business traveler
Disliked: Staff & service, property conditions & facilities
Great location the only problem was the people at the front desk not so friendly, no hot water something happened with the boiler.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Nickolas,Thank you for sharing your recent experience with us. We are delighted to hear that you found our hotel's location to be great. However, we are deeply sorry to learn about the issues you encountered during your stay. We sincerely apologize for any unfriendliness you experienced from our front desk team. Providing exceptional customer service is of utmost importance to us, and we regret if we did not meet your expectations in this regard. Rest assured, we will address this matter internally to ensure that all of our guests receive the warm and welcoming service they deserve. Furthermore, we apologize for the inconvenience caused by the lack of hot water due to the issue with the boiler. We understand the importance of having hot water available for our guests, and we are actively working to resolve this issue as quickly as possible. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that similar incidents do not occur in the future. We appreciate your understanding and patience during this time. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

Elizabeth

No hot water and notification was too late to change hotels. No offer of partial refund or anything to help the situation
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Elizabeth,Thank you for sharing your recent experience with us, and please accept our sincerest apologies for the inconvenience you encountered during your stay. We deeply regret that the notification about the lack of hot water came too late for you to make alternative arrangements.We understand the frustration and inconvenience this caused, and we genuinely apologize for any discomfort you experienced as a result. Providing a comfortable and seamless experience for our guests is our top priority, and we are disappointed that we did not meet your expectations in this instance.Please reach out to us directly so that we can further discuss your experience and work towards a resolution that meets your satisfaction. We appreciate your understanding and patience and hope to have the opportunity to make amends and regain your trust in the future.

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in Monday through Thursday. Hot water went out Tuesday. Constantly told by staff that it should be fixed by evening (each day) it was still down when we left. If we’d been better informed that there were parts delay we’d have moved to a different hotel. Hadn’t showered in four days!! Also breakfast consisted of cold cereal, waffles & bagels. Manager stated that if we joined their Rewards Group she’d give us enough points for a Free nights stay for the inconvenience
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
We are deeply sorry for the series of inconveniences you experienced during your recent stay with us. It is truly disheartening to hear that we failed to meet your expectations and provide you with the comfortable and enjoyable experience you deserved. The lack of hot water for the duration of your stay is completely unacceptable, and we sincerely apologize for the frustration and inconvenience this caused you. Furthermore, we apologize for any miscommunication regarding the resolution timeline for the hot water issue. We understand the frustration of being given repeated assurances without seeing tangible results. Regarding the breakfast offerings, we apologize if they did not meet your expectations. We appreciate your feedback and will take it into consideration as we strive to enhance our services and offerings for our guests. Your feedback is valuable to us, and we genuinely appreciate you bringing these issues to our attention. We are committed to addressing them promptly and taking corrective actions. If there is anything further we can do to make amends or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making things right for you.

2/10 Terrible

Mario

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel has not hot water, at all!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
We extend our sincerest apologies for the unacceptable inconvenience you experienced during your recent stay at our hotel due to the lack of hot water. Please accept our deepest regrets for falling short of providing you with the comfortable and seamless experience you rightfully expected. The absence of hot water is a serious matter, and we understand the frustration and inconvenience it caused you. Rest assured, we are working diligently to address this issue immediately to ensure it is resolved and does not reoccur in the future. We are truly sorry for the inconvenience this has caused you and want to assure you that your feedback is valuable to us as we strive to improve our services. We deeply appreciate your patience and understanding in this matter. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. Your satisfaction is our utmost priority, and we are committed to making things right for you.

4/10 Poor

Erickson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Erickson,Thank you for taking the time to leave feedback on your recent stay with us, although we noticed that your review appears to be blank. We value all feedback from our guests as it helps us to continuously improve our services and facilities. We would greatly appreciate it if you could provide us with more details about your experience so that we can better understand how we can address any areas of concern and make necessary improvements. Your satisfaction is our top priority, and we are committed to ensuring that all our guests have a positive experience during their stay with us. If you have any specific comments or suggestions you would like to share, please do not hesitate to reach out to us directly. We would love to hear from you and have the opportunity to make things right. Thank you again for choosing to stay with us. We hope to have the chance to welcome you back in the future and provide you with an exceptional experience.

2/10 Terrible

Naga, San Jose

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old.
Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 11, 2024
Dear Naga,Thank you for taking the time to share your feedback with us following your recent stay. Your comments are highly valuable to us as we strive to enhance our guests' experiences.We want to extend our sincere apologies for any inconvenience caused by the outdated aspects of our property during your visit. Please know that we are currently undergoing extensive renovations to modernize and improve every facet of our hotel.Your feedback regarding the hotel's age is duly noted, and we assure you that our renovation efforts are aimed at addressing such concerns. We are committed to providing our guests with a refreshed and contemporary environment that exceeds expectations.We appreciate your understanding and patience during this transitional period. We hope that you will consider returning to experience the transformation firsthand once our renovations are complete. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back for an improved stay.Thank you once again for sharing your thoughts with us, and we hope to have the pleasure of hosting you again soon.Warm regards,

4/10 Poor

karina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The facility is very run down.
Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 11, 2024
Dear Karina,Thank you for taking the time to provide feedback about your recent stay with us. We value your comments and are committed to addressing any concerns you may have had.We apologize for any inconvenience caused by the condition of our facility during your visit. Please be assured that we are currently in the process of undergoing extensive renovations to rejuvenate and revitalize our property.Your feedback regarding the facility being "very run down" is taken seriously, and it underscores the importance of our renovation efforts. We are dedicated to creating a refreshed and modern environment for our guests to enjoy.We appreciate your understanding and patience as we work to enhance our hotel. We hope that you will consider giving us another chance to exceed your expectations in the future once our renovations are complete.Thank you again for your feedback, and we look forward to welcoming you back for an improved experience.Warm regards,

6/10 Okay

Larry

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was peeling from decay, the bathtub was unclean and the hand towels had make up on from previous guests. This hotel was a bed to sleep in no frills or note worthy extras.
Stayed 3 nights in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Larry, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced during your visit and regret that we fell short of meeting your expectations.We are deeply disappointed to hear about the condition of your room and the cleanliness issues you encountered. Maintaining a high standard of cleanliness and upkeep throughout our property is of utmost importance to us, and we sincerely apologize for any lapses in this regard. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such oversights are not repeated in the future.Additionally, we regret to hear that your experience with us was lacking in terms of amenities and extras. While we strive to provide a comfortable and pleasant stay for all our guests, we understand that there is always room for improvement. Your feedback will be taken into consideration as we continue to enhance and refine our offerings to better meet the needs and expectations of our guests.We appreciate your candid feedback, as it helps us identify areas for improvement and take corrective action. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Average
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Todd, Thank you for sharing your feedback regarding your recent stay with us. While we appreciate your input, we regret that your experience was only average.We strive to provide exceptional service and accommodations to all our guests, and we apologize if we fell short of meeting your expectations during your visit. Your satisfaction is important to us, and we take your feedback seriously as we continuously work to improve our services and facilities.If there are specific areas where you feel we could have done better, we would greatly appreciate any additional details or suggestions you may have. Your insights will help us identify areas for improvement and ensure that future guests have a more enjoyable experience.We hope to have the opportunity to welcome you back in the future and provide you with the excellent stay that you deserve.Warm regards,

8/10 Good

Wendell

Liked: Staff & service, amenities
Room was very clean and appeared newly renovated. Driveway needs repaving. Construction trailers blocking most of parking space
Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Wendell, Thank you for taking the time to share your experience with us. We're delighted to hear that you found your room to be very clean and newly renovated. Ensuring the comfort and satisfaction of our guests is our top priority, and we're thrilled that our efforts to maintain high standards of cleanliness and quality were evident during your stay.We sincerely apologize for any inconvenience caused by the condition of our driveway and the presence of construction trailers in the parking area. Your feedback is valuable to us, and we will address these concerns promptly to improve the overall experience for our guests. Rest assured, we are actively working on plans to repave the driveway and minimize any disruption caused by construction.We appreciate your understanding and patience during this time. Should your travels bring you back to our area, we hope to have the opportunity to welcome you again and provide you with an even more enjoyable stay.Warm regards,

2/10 Terrible

Conall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your hotel double charged me, when I showed up last night 04-06-24 a lady came down and was upset because she was charged twice for her room, and then when she asked them to fix it she was charged A THIRD time. I thought nothing of it, they wouldn’t let it happen to someone else, right???, WRONG. I checked my bank this morning and I’ve been charged two times for $124.63. When I talked to the woman at the front desk this morning she said to call back at 11am and the GM would be in to handle it, So I call the front desk just now and guess what, the dude who answered the phone I was SO RUDE, after I asked him to help me and getting attitude about it, I asked to talk to someone who wasn’t gonna treat me like trash and that’s when he tells me to just “deal with it, not my problem”!! Absolutely insane. And this happened to MULTIPLE PEOPLE mind you. he said “the young lady working the desk last night double charged you and other people are calling me about it too but y'all gonna have to wait till Monday for the GM to be in”. I’m honestly disgusted by this whole situation and i want my money back. Y’all should be ashamed of your employees in SeaTac.
Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Conall,I am glad we had a chance to speak over the phone about the misunderstanding with the double-charge. I hope we resolved the situation to your satisfaction.I hope you will give us a chance again in the future.Warm Regards,

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always friendly and helpful. Breakfast is not very exciting. Just minimalist.
Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Bruno,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly and helpful during your stay. Providing excellent service to our guests is a top priority, and we're glad that our team was able to enhance your experience with their hospitality.We appreciate your feedback regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our current offerings may not have met your expectations. Please know that we take all guest feedback seriously, and we will use your comments to evaluate and improve our breakfast options to better meet the preferences of our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Alma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the railway and you can hear the trains sound when they’re passing by. Parking lot was small. Nevertheless, everything was very good. The staff was awesome too and he’s very helpful.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Alma,Thank you for sharing your feedback with us. We're pleased to hear that overall you had a very good experience during your stay with us.We understand that the proximity to the railway may have caused some noise disturbance, and we apologize for any inconvenience this may have caused. We will certainly take your feedback into consideration as we strive to minimize any disruptions for our guests in the future.Regarding the parking lot, we apologize for any inconvenience caused by its size. We understand the importance of convenient parking for our guests and will continue to explore options to improve this aspect of our facilities.We're thrilled to hear that you found our staff to be awesome and very helpful. Providing exceptional service is at the heart of what we do, and we're delighted that our team made a positive impression on you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Brian Thomas - GM on Apr 9, 2024
James,Thank you for taking the time to leave a review of your recent stay with us. We are pleased to hear that you had an overall positive experience.At the same time, we notice your score of 4 out of 5, and while we are happy to see you were satisfied with your stay, we also recognize there may be areas where we could improve. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our guests.If there are any specific areas where you feel we could have done better, we would love to hear from you so that we can address them promptly.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

8/10 Good

Aida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of shuttle transfer from airport to hotel. Did not wait too long . Safe and courteous driver.
Stayed 1 night in Feb 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Aida,Thank you for sharing your feedback about your recent experience with our shuttle service. We are delighted to hear that your transfer from the airport to our hotel was smooth and convenient.Ensuring a seamless and efficient shuttle service for our guests is a top priority, and we're pleased that you did not have to wait too long for the shuttle to arrive. We understand the importance of timely transportation, especially after a long journey, and we're glad that our efforts to provide a reliable service were evident during your stay.Additionally, we're thrilled to hear that you found our driver to be safe and courteous. The safety and comfort of our guests are paramount, and we're proud to have a team of dedicated professionals who go above and beyond to ensure a pleasant experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Okay

Dhruba Jyoti

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Walking distance from the airport, friendly staff, everything going good till the following happened - Room cleaning, and than two items go missing from the room - Apple EarPods - Half a bottle of whiskey Complaint raised, couple of emails exchanged - but nothing came out of it.
Stayed 5 nights in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Dhruba Jyoti,Thank you for taking the time to share your experience with us. We're pleased to hear that you found our hotel to be conveniently located within walking distance from the airport and that you encountered friendly staff during your stay.However, we are deeply concerned to learn about the incident regarding your missing items and the unsatisfactory resolution you experienced. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.Ensuring the safety and security of our guests' belongings is of utmost importance to us, and we take reports of missing items very seriously. We have initiated a thorough investigation into the matter and are reviewing our procedures to prevent such incidents from occurring in the future.We apologize for any shortcomings in our communication regarding your complaint and understand the disappointment you may have felt. Rest assured, we are committed to addressing your concerns and ensuring that appropriate actions are taken to resolve the matter to your satisfaction.If there is anything further we can do to assist you, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we value your feedback as we continuously strive to improve our services.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Warm regards,

4/10 Poor

DENNIS

Traveled with family
Old and gross.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Dennis,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience or disappointment caused by the condition of our property during your visit.We understand your concerns regarding the age of our hotel, and we want to assure you that we are actively working on addressing these issues through ongoing renovations. Our renovations are aimed at modernizing our facilities and enhancing the overall guest experience. While we recognize that these improvements may not have been fully completed during your stay, we hope that you will consider returning in the future to experience the positive changes we are making.Additionally, we regret that your experience did not meet your expectations, and we would like to extend our apologies for any discomfort you may have experienced. Your feedback is invaluable to us as we strive to provide exceptional accommodations and service to all our guests.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects our commitment to guest satisfaction.Warm regards,

6/10 Okay

CARMEN, MOSES LAKE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Carmen,Thank you for taking the time to provide a rating for your recent stay with us. We appreciate your feedback, even if it was brief.We strive to provide the best possible experience for all our guests, and we regret that your stay did not meet your expectations. If there are any specific areas where you feel we could have improved, we would welcome the opportunity to hear your feedback so that we can address any concerns.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Warm regards,

2/10 Terrible

Erika

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby area was disgusting. Breakfast not great. Room was dirty. Very loud, planes and train. However, shuttle bus driver was exceptional.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Erika,Thank you for sharing your feedback with us following your recent stay. We sincerely apologize for the disappointments you encountered during your visit.We understand your concerns about the condition of our lobby area and the quality of our breakfast offerings. Please know that we are currently in the process of renovating our lobby to enhance its appearance and functionality. These renovations will bring about improvements that we believe will greatly enhance the overall guest experience. We appreciate your patience and understanding as we work to complete these updates.Additionally, we apologize for any cleanliness issues you encountered in your room. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are addressing your concerns with our housekeeping team to ensure that similar issues do not occur in the future.We also apologize for any inconvenience caused by noise disturbances from nearby planes and trains. While we are unable to control external factors, we understand the impact they can have on our guests' comfort and will continue to explore ways to mitigate these disturbances.On a positive note, we're thrilled to hear that you found our shuttle bus driver to be exceptional. Providing excellent service to our guests is something we take great pride in, and we're delighted that our driver made a positive impression on you.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we strive to continually improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

10/10 Excellent

ron

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 18, 2024
Thank you Ron, for taking the time to give us a 5-star rating. That truly means a lot to us, and it reminds us of what we work so hard to accomplish, guest satisfaction. We are so glad that we had a positive impact, and we sure hope to see you again soon.

4/10 Poor

Erik

Traveled with partner
Disliked: Property conditions & facilities
No hot water. Fridge broken. Moved rooms. Still no hot water.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Erik,Thank you for sharing your feedback with us following your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are deeply concerned to hear about the issues you encountered, including the lack of hot water and the broken fridge in your room. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your patience and understanding as our team worked to address these issues by moving you to another room. However, we understand that it must have been disappointing to find that the problem with the hot water persisted even after the room change. Please rest assured that we are actively investigating these matters and taking steps to ensure that they are resolved promptly and effectively.Your satisfaction is of the utmost importance to us, and we are committed to addressing your concerns and preventing similar issues from occurring in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects our commitment to guest satisfaction.Thank you again for bringing these matters to our attention.Warm regards,

10/10 Excellent

Debra

Traveled with family
Liked: Staff & service
The service was very good. The room was clean. The area was very polluted.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Debra,Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the service to be very good and that your room was clean.However, we are concerned to learn about your experience with the pollution in the surrounding area. We apologize for any inconvenience or discomfort this may have caused during your stay. While we strive to provide a comfortable and enjoyable environment for our guests, we unfortunately cannot control external factors such as pollution levels in the vicinity.Please know that we take your feedback seriously, and we will continue to explore ways to minimize the impact of external factors on our guests' experiences.Thank you again for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay.Warm regards,

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Robert,Thank you for taking the time to provide a rating for your recent stay with us, although we regret to see that it was not as positive as we had hoped.We understand that your experience may not have met your expectations, and we would greatly appreciate any feedback you may have to help us understand how we can improve. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and your insights would be invaluable in helping us achieve that.Please feel free to reach out to us with any specific concerns or suggestions you may have. We are committed to addressing any issues and making improvements based on your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

6/10 Okay

Michelle

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Every night of our stay we had to go back downstairs to reset our keys because they were not working. The shower wasn’t cleaned properly and had hair from previous guests along the wall of the shower. Our room was also given away so we had to take a 2 bed room with a queen size bed even though we booked a king. The only pro is how close it is to the airport.
Stayed 4 nights in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Michelle,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel.We are deeply concerned to hear about the issues you encountered with your room keys, as well as the cleanliness of the shower. Providing a comfortable and hassle-free experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are addressing these concerns with our team to ensure that appropriate measures are taken to prevent similar issues from occurring in the future.Furthermore, we apologize for the mix-up with your room allocation. We understand the frustration this must have caused, especially after booking a specific room type. We will review our procedures to ensure that such errors are minimized in the future.On a positive note, we're glad to hear that you found our hotel's proximity to the airport convenient for your travels.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

6/10 Okay

Diana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not super clean and had water issues at first- the staff is great tho
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Diana,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our staff to be great, we regret to learn about the cleanliness issues and water concerns you encountered during your stay.Ensuring a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of this expectation during your visit. We take cleanliness seriously and have addressed your concerns with our housekeeping team to ensure that such oversights are not repeated.Additionally, we apologize for any inconvenience caused by the water issues you experienced. We understand the importance of having a reliable water supply and have taken steps to address and rectify this matter to prevent future occurrences.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,

6/10 Okay

Angie

Liked: Staff & service
Disliked: Property conditions & facilities
Fitst off i booked a king room they gave me 2 queen beds the place was dirty. Not impressed for what i paid. Will not be staying again.
Stayed 2 nights in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Angie,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay.We understand your frustration regarding the room type you received and the cleanliness of your accommodations. Providing a comfortable and clean environment is of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. Please know that we take your concerns seriously and have addressed them with our team to ensure that necessary improvements are made.We apologize for any inconvenience caused by the discrepancy in your room type and understand the impact this had on your overall experience. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Kimberly, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a nice stay at our hotel.Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations during your visit.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear John,Thank you for taking the time to rate your recent stay with us. We are delighted to see that you had a perfect experience during your time at our hotel.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations in every aspect of your stay. We strive to provide exceptional service and accommodations to all our guests, and we are pleased that you found everything to your liking.If you have any additional feedback or comments you would like to share about your stay, please do not hesitate to reach out to us. We value your input and would love to hear about your experience in more detail.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

6/10 Okay

amin

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Coustomer service is so bad parking is blocked by some construction containers had a booking they say they cannot find it have to get suit or re-book for high price
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Amin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay.We are deeply concerned to hear about the issues you encountered with our customer service and the inconvenience caused by the blocked parking area due to construction containers. Providing exceptional customer service and ensuring a seamless experience for our guests are top priorities for us, and we regret that we fell short of meeting your expectations in these areas.We understand the frustration of not being able to locate your booking and the inconvenience of having to re-book at a higher price. Please know that we take your concerns seriously and have addressed them with our team to ensure that necessary improvements are made to prevent similar issues from occurring in the future.We sincerely apologize for the inconvenience and disappointment you experienced and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

8/10 Good

Cameron

Traveled with group
Liked: Cleanliness, staff & service, amenities
The lobby is a wreck feels dirty and unsafe. But the rooms are renovated and new and were great!
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Cameron,Thank you for sharing your feedback with us following your recent stay. We appreciate your candid comments about your experience.We apologize for any inconvenience or discomfort you may have experienced due to the condition of our lobby. We understand the importance of providing a welcoming and safe environment for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that we are currently undergoing renovations to improve the appearance and functionality of our lobby area. These renovations will bring about significant enhancements to ensure a more pleasant experience for our guests.On a positive note, we're delighted to hear that you enjoyed our newly renovated and modernized rooms. Providing comfortable and updated accommodations is a priority for us, and we're thrilled that our efforts were appreciated during your stay.We truly value your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Tim,Thank you for taking the time to leave a review of your recent stay with us. We are pleased to hear that you had an overall positive experience.At the same time, we notice your score of 4 out of 5, and while we are happy to see you were satisfied with your stay, we also recognize there may be areas where we could improve. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our guests.If there are any specific areas where you feel we could have done better, we would love to hear from you so that we can address them promptly.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Stephanie,Thank you for taking the time to rate your recent stay with us. We are delighted to see that you had a perfect experience during your time at our hotel.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations in every aspect of your stay. We strive to provide exceptional service and accommodations to all our guests, and we are pleased that you found everything to your liking.If you have any additional feedback or comments you would like to share about your stay, please do not hesitate to reach out to us. We value your input and would love to hear about your experience in more detail.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the airport is a real plus. Staff is easy to work with.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Hans,Thank you for taking the time to share your experience with us. We're delighted to hear that our hotel's proximity to the airport was a real plus for you. Providing convenient accommodations for our guests is a priority, and we're thrilled that our location met your needs.We also appreciate your kind words about our staff. Ensuring a seamless and pleasant experience for our guests is important to us, and we're glad to hear that our team was easy to work with. We will be sure to pass along your compliments to them.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome, would have like to see bottled water in the room.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Ruth,Thank you for sharing your feedback with us. We're thrilled to hear that you had an awesome experience during your stay.Your suggestion regarding having bottled water in the room is greatly appreciated. We understand the importance of providing amenities that enhance our guests' comfort and convenience, and we will certainly take your suggestion into consideration as we strive to improve our services.We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Carole,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be very nice.Providing excellent service and creating a welcoming atmosphere for our guests are top priorities for us, and we're glad that our team's efforts were appreciated during your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Maj Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and good value . Will benefit from the planned renovations.
Stayed 1 night in Mar 2024
Response from Brian Thomas - GM on Apr 9, 2024
Dear Maj Lena,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be convenient and good value for your stay.We're also excited about our planned renovations and are glad to hear that you believe they will benefit the hotel. Our goal is to continuously improve and enhance our facilities to provide an even better experience for our guests, and we're grateful for your positive outlook on our upcoming renovations.Thank you again for your feedback, and we look forward to welcoming you back in the future to experience our refreshed accommodations.Warm regards,