Ratings based on 1,372 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Downtown Seattle

Posted Sep 24, 2014
Location: Walked to all must sees in Seattle-Space needle, Pikes market and waterfront.
Very friendly staff. Everyone was very helpful with suggestions for places to eat, etc. Courtesy car was a great plus! Room was very plush and comfortable. Great view! Would definitely stay again When in Seattle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield, VA

Great view of the Space Needle!

Posted Sep 10, 2014
Pros: The luxurious accommodations, cleanliness, staff, everything!
Cons: We had a difficult time finding the hotel via GPS. We had to walk around to locate it. Maybe better signage to direct people into the courtyard?
Location: The Seattle Marketplace was the highlight of our stay! The colors were vibrant and Pike's Fish Market was so much fun when they threw fish.
After riding from Virginia to Seattle on our motorcycles, we were looking forward to a nice hotel to rest while we visited Seattle for the first time. It was our 30 anniversary (and my 50th birthday). When we mentioned at check-in that we wanted to have dinner in the Needle, the staff called and made our reservation for us. They were so very attentive, even found a parking spot close to the door so we could park our motorcycles. They were even able to get us a room where we could see the Needle out our window. We were so impressed! I can't recommend this hotel highly enough. The bar was well run and the bartender warm and welcoming. I wish we could have stayed more than 2 days.
Comment from Hotel Management
Sep 16, 2014 by Ryan, Hotel Management
Dear Lisa, First of all, congratulations on completing your cross country journey via motorcycle. That is a fantastic accomplishment and one that will hopefully provide you with many fond memories. We are happy to hear that you enjoyed your stay and had the opportunity to experience a meal at the top of the Space Needle. What a treat! We look forward to welcoming you back soon! Best, Ryan Crosby Community Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SF

Birthday

Posted Sep 9, 2014
Pros: Beautiful room and lobby. The staff was very friendly and helpful.
Cons: Teach the cook how to scramble eggs.
Location: Whole Foods below is a great plus.
The front desk staff was wonderful as was the wait staff in the restaurant/bar. I was not impressed with the housekeeping crew; I was out of the room from 9-4 and returned to a dirty room. They showed up after four and we were getting ready to go out. Housekeeping ended at 5 and later, they sent a guy up to spruce the place up. The next morning I asked that they clean the room and it took 2.5 hours to get it done.
Comment from Hotel Management
Sep 16, 2014 by Ryan, Hotel Management
Dear Bill, Thank you for taking the time to tell us about your recent stay at Pan Pacific Seattle. We always appreciate hearing about where we have done well as well as what areas of service did not meet your expectations. It's delightful to know that you found our Front Desk and Restaurant associates to be friendly and helpful, but we are sincerely apologetic that you experienced multiple delays in having your room cleaned. Please know that we share this information with relevant team members. We value this feedback and are continually looking for ways to improve our systems. We hope that you will consider staying with us again on a future trip to the area. Best Regards, Ryan Crosby Community Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Nice place. I was pleasantly surprised. Modern but warm. Friendly staff. Good location. Nice deep tub.
Comment from Hotel Management
Aug 23, 2014 by Ryan, Hotel Management
Thank you for your 4 star review. We are happy to hear that you enjoyed your stay, particularly our deep soaking tub! We hope to welcome you back soon. Ryan Crosby Community Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great location in the heart of downtown

Posted Aug 14, 2014
Most of the major sightseeing locations, the market, sports stadiums, shopping centres, restaurants and the waterfront are all within 2 miles of the hotel. If you don't want to walk the valet service will drive you anywhere within 2 miles as a free service. It's located above a whole foods grocery & has many great restaurants within a couple blocks. Plus the bar method gym is only 1.5 blocks away.
Comment from Hotel Management
Aug 16, 2014 by Ryan, Hotel Management
Misty, Thank you for reviewing your stay with us on Expedia. We are so happy to hear that you enjoyed our convenient location and were able to take advantage of the complimentary town car service. We would be honored to welcome you back soon. Best Regards, Ryan Crosby Community Relations Manager
3 out of 5
by A verified traveler from Seattle

Service not good for upscale hotel

Posted Aug 3, 2014
Pros: Rooms were nice, good location to shopping, transportation, and restaurants.
Cons: Friendlier staff and more helpful service. Add information in the room about what the hotel offers.
Location: Walking distance to local shopping district, Monorail.
We had 2 rooms for one night. The staff member that checked us in seemed overwhelmed. He checked us in and we were sent on our way. There was no information in our room about what was near-by, recommendations of places to go or eat. There was no information about services available at the hotel. They had no concierge so if you needed any information, you had to go to the front desk but they were often busy and not available. The room was nice, the view was great, we had a corner room with view of Space Needle. Overall disappointed in the service especially for an upscale hotel. The valet was friendlier and more helpful in answering questions than the people at the front desk.
Comment from Hotel Management
Aug 9, 2014 by Ryan, Hotel Management
Dear Pam, Thank you for offering feedback on your recent stay with us in Seattle. Clearly we did not meet your expectations for guest service and are sincerely apologetic. Our intention is that each of our associates is knowledgeable in all things Seattle and able to effectively function as your personalized concierge. We will definitely review the information that you have provided to improve upon our check-in experience and ensure that our guests are provided with what they need to enjoy their stay. We would greatly appreciate the opportunity to demonstrate our commitment to attentive customer service on a future trip to Seattle. Best Regards, Ryan Crosby Community Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Amazing hotel located near attractions

Posted Jul 30, 2014
Pros: The location. It is centered near attractions.
Location: Capital Hill has amazing restaurants. Pike Place Market is near by.
Overall stay was amazing. The staff are extremely polite and helpful
Comment from Hotel Management
Aug 2, 2014 by Ryan, Hotel Management
Gilbert, We appreciate your 5-star rating and are so excited to hear that you enjoyed your stay. We value guest feedback greatly. We would be pleased to welcome you back soon. Ryan Crosby Community Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Excellent stay!

Posted Jul 24, 2014
Beautiful hotel in a great location. Valet service was a wonderful service which we used on quite a few occasions. The trolley car stop was across the street so we used that too. Visited the Wooden Boat Center which was on the trolley car line. Whole Foods was on the lower level of hotel so that was a huge bonus.
Comment from Hotel Management
Jul 26, 2014 by Ryan, Hotel Management
Sincere thanks for taking the time to review your stay. We love to hear about our guests taking advantage of our town-car service to enjoy the Seattle sights. We are fortunate to be located in an area that features great attractions such as the Center for Wooden Boats. We do hope that you'll return for another visit soon. Best, Ryan Crosby Community Relations Manager
2 out of 5
by A verified traveler

Posted Jul 23, 2014
Cons: Plumming!!!
Bathroom sink was backed up from check in to check out. front desk said they would correct while we were out for 3-4 hours but never did.
Comment from Hotel Management
Jul 26, 2014 by Ryan, Hotel Management
Thank you very much for letting us know about the issue you experienced with your sink during your stay. We sincerely apologize that this issue was not repaired in a timely manner. Please know that we will be investigating the breakdown in our procedures for taking action to correct the clogged drain. We hope that you will consider a stay with us again in the future. Best Regards, Ryan Crosby Community Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
The hotel was nice, clean, and always ready for my party when we got back. The staff was incredibly helpful and all around a good stay.
Comment from Hotel Management
Jul 26, 2014 by Ryan, Hotel Management
It's fantastic to learn that you had a great stay and that our associates were helpful! We would be honored to welcome you back soon. Best, Ryan Crosby Community Relations Manager