Ratings based on 2,107 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from ill

Walkable to airport

Posted Jun 29, 2015
Got to room and it had only been partially cleaned. Bed ruffled and towel on the floor in bath.... Hmmmm
Comment from Hotel Management
Jul 1, 2015 by Carolyn- Front Office Mgr, Hotel Management
Thank you for providing feedback regarding your concerns from your recent stay. Cleanliness is of the utmost importance to your team and the situation you mentioned is outside of the norm for us. We appreciate you sharing this with us and hope to see you again in the future.
2 out of 5
by A verified traveler

Air conditioner didn't work.

Posted Jun 29, 2015
I was charged a $20 parking fee and a $20 fee to check in two hours early at 12:30pm. The Hotel Cleaning staff was trying to get me to check out at 9:00am when check out is at 12:00pm.
Comment from Hotel Management
Jul 1, 2015 by Carolyn Front Office Mgr, Hotel Management
Thank you for commenting on your recent stay. We are very sorry to hear of your experience with housekeeping and can assure you this is not a normal or acceptable occurrence by our standards. Our parking and other fees are in line with our competition and we use the parking charges to ensure that our parking lot and outside areas are kept up to our standards. We hope to have the opportunity to welcome you back soon!
3 out of 5
by A verified traveler from Damascus, OR

Not bad, but not good, either

Posted Jun 28, 2015
Pros: Clean rooms Friendly staff
Cons: Television service Availability of in-room information Don't charge extra for parking
Location: Seattle Center offers nice things to do
If you visit, be certain to ask for an odd-numbered room. This will put on the side of the hotel that's NOT facing the airport and the very busy street that the front of the hotel faces. Also, don't expect to see anything in the room describing local attractions. The television service is a joke (no on-demand choices, non-functioning channel guide, etc.). This was also the first hotel at which I've stayed that charges $20 / day extra to park your car there. The rooms were clean, and the staff was friendly overall, but it seemed very expensive for what few amenities it offered.
Comment from Hotel Management
Jul 2, 2015 by JeraG, Hotel Management
Thank you for taking the time to provide us with valuable feedback. We are pleased you found your room and staff to your satisfaction. Our goal is to provide our guest with an exceptional experience and we sincerely apologize for your disappointment. As a hotel we try to stay competitive in the area with our service and amenities we provide. We are currently in the process of tv upgrades. We appreciate your feedback and we would love for you to stay with us again to regain your trust back the next time your travels bring to Seattle.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from brisbane australia

Excellent location for SeaTac airport

Posted Jun 23, 2015
Pros: Absolutely loved the shower..
Location: Good location for air travellers...that's about all, except for a huge mall ( need transport there though)
Clean hotel, great location, need to pay additional $20.00 per day to park.
Comment from Hotel Management
Jun 30, 2015 by JeraG, Hotel Management
Thank you for providing feedback about your recent stay. We are pleased you found our location to your satisfaction. Our parking fee is among the lowest for full service hotels in the airport area. We thank you for your business and we look forward to your next visit.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 20, 2015
The only complaint I have about this hotel is that the lounge is not very inviting and the food is mediocre at best. Not enough staff to serve the customers and get the food out in time before it goes cold.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2015
Pros: Close to the airport.
We were very fortunate. We arrived at 7:00 AM at the hotel after an entire night of traveling, and we found that there were the exact number of rooms we needed available at that time. We were able to check in right then, get a couple of hours of sleep, and then go about our day. The manager was very accommodating!
Comment from Hotel Management
Jun 14, 2015 by JeraG, Hotel Management
Thank you for taking the time to write about your recent stay. We are so happy to read that we were able to accommodate your needs. We thank you for taking the time to share your feedback and we look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel very close to airport. Free shuttle

Posted Jun 11, 2015
Pros: all good
Cons: no
Location: very close to airport
very large room. very close to airport. great for overnight
Comment from Hotel Management
Jun 14, 2015 by JeraG, Hotel Management
Thank you for providing comments on your recent stay with us. We are delighted that you had a great overnight stay with us. We thank you for taking the time to share your experience and we look forward to your next visit.
4 out of 5
Recommended
for Students
by A verified traveler

空港に近いホテル

Posted Jun 7, 2015
空港からのアクセスは抜群! 部屋は広く,アメニティも充実している. 部屋にはアイロンとアイロン台があり非常に便利だった. チェックインのときパーキングを利用しないのに(アメリカで車自体に乗らない), なぜか駐車券みたいのを渡され,利用することにされそうになった.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belo Horizonte

proximo ao aeroporto

Posted Jun 4, 2015
Pros: Da proximidade do aeroporto
Cons: Nada, tudo funcionou a contento
Location: A localização em relação ao aeroporto é excelente. Não sai do hotel para poder falar de atividades nas proximidades
O hotel fica perto do aeroporto e tem transporte regular grátis. O restaurante do hotel tem boa variedade no cardápio com ótima qualidade. O atendimento da recepção é cordial e eficiente. Para quem tem um intervalo grande entre um voo e outro é uma boa opção.
Comment from Hotel Management
Jun 9, 2015 by JeraG, Hotel Management
Thank you for taking the time to write about your recent stay. We are pleased to read that you found our staff and location to your satisfaction. We thank you for sharing your feedback and we look forward to your next visit.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Handy to SeaTac airport.

Posted May 28, 2015
Pros: Location
Cons: shuttle
Shuttle service schedule inadequate. Just stayed the one night because of location, but that was negated by irregular shuttle.
Comment from Hotel Management
Jun 1, 2015 by Brandie B - AFOM , Hotel Management
Thank you for taking the time to write about your stay at our hotel. We do apologize that our shuttle service did not exceed your expectations. We do hope for the opportunity of having you stay with us again when your travels bring you back to the area.