Ratings based on 2,293 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Hotel is walking distance to lots of places.....

Posted Apr 16, 2014
Pros: The close proximity it was to almost everything.
Cons: Size of the Elevators and more sound proof as we could here them go up and down all night.
Location: The convention center & 5th ave theater were very close, walking distance to the pier and pikes market. Close to the Cheesecake factory and lots more
We really liked that the hotel was walking distance to lots of places so we didn't have to do any driving during our stay. The room was clean and the beds were comfortable. The issues I had were that they were under renovations which we were unaware of, our room had no heat for most of the first day and then it really didn't heat up as much once they fixed it. All day and night we could hear the elevator going up and down. During the day that isn't really bad, but at night was awful. The lobby was not very cohesive but that may have been due to the renovations. Also, the elevators are really small, especially if you are carting luggage. Our family of 4 with our stuff barely fit. We only had 3 luggage bags and 2 were small. I hope that after the renovations that some of this will be improved and since it is close to many places I do recommend it. The staff was very friendly.
5 out of 5
Recommended
for Everyone
by Debi from dallas oregon

Awesome! Close to everything

Posted Apr 15, 2014
Awesome! Loved the location Close to convention center and pikes market Lobby under renovation but no problems at all it will be beautiful when completed
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel is very convenience to all shopping.

Posted Apr 15, 2014
i like the location and room is clean, walking distance to every shopping and eating.
2 out of 5
by A verified traveler from Spokane Wa.

Downtown.

Posted Apr 13, 2014
Room was not ready. Took over an hour wait. parking was very easy. But a little pricy.
5 out of 5
Recommended
for Everyone
by M from Spokane, WA

Excellent hotel

Posted Apr 12, 2014
Pros: Rooms were terrific
Location: In the heart of downtown so can do ANYTHING.
Excellent hotel and location. The room was spacious, clean and updated. The lobby and entrance was still being renovated but that was minor. The ONLY issue I had, and am waiting to see if it is resolved, is that I accidentally left my phone behind. I have a GPS locator so knew where it was. I called and e-mailed the hotel and I have not heard anything back at all. They have my CC info to mail it back and they had my son's number to let us know, but have not heard anything. Hopefully, they will let us know one way or another. The phones today are very expensive.
4 out of 5
Recommended
for Everyone
by Renee from Bay Area

Nice hotel close to everything in downtown

Posted Apr 9, 2014
Pros: Location, staff
Cons: The rooms could use some deep cleaning like corners, baseboards, tile, etc. The parking is a bit overpriced at $32 for hotel guests.
Location: Pike's place, shopping
The staff is very polite and helpful. The restaurant staff is also very polite and attentive. The food in the restaurant is very good. The rooms are clean and comfortable. The location is great- walk to shopping, Pike's place, good restaurants, etc..
2 out of 5
by Naomi from New Zealand

Excellent and very disappointing at the same time

Posted Apr 9, 2014
The hotel is beautiful and if my luggage had arrived with us via Alaskan Airlines I would have nothing to complain about. I was very clear to all hotel staff that my luggage would be arriving and they all assured me that I would be notified as soon as it arrived. Further to this we asked the front desk directly about every two hours (I should have been tipped off that none of them seemed to be aware of the situation at all). I asked the front desk at 7:30pm to be told nothing had come from Alaskan Airlines that day so I went and purchased necessities having been assured by the airline that we would be reimbursed if the bag had not been delivered. The next morning I called the airline only to be informed that the bag had been delivered at 6:45pm the previous evening. This has meant that we are out of pocket and all we got from the hotel was "sorry, things are all over the place because we are renovating." I think this is unacceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great location!!!

Posted Apr 7, 2014
Pros: Very clean, great staff and fabulous location.
Location: Shopping and plenty of restaurants, and a short walk to Pike Place market.
Staff very helpful, the hotel was very clean. Loved the location.
3 out of 5
by Ken from Puyallup

Horribly over priced.

Posted Apr 6, 2014
We only stayed here as alast minute option to party with friends. The room is tiny and the hotel is under renovation. Nothing is complementary including the parking. Horribly over priced for what you get!
4 out of 5
Recommended
for Everyone
by A verified traveler

seattle trip

Posted Apr 3, 2014
Pros: location,
Cons: parking was $32 to high
Location: Pike public market nice.
Stayed one night, good hotel, walking distance to public market, a must see in Seattle.