Outdoor banquet area

Reviews of Seattle Marriott Redmond

3.5 out of 5
Seattle Marriott Redmond
7401 164th Ave NE, Redmond, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 458 out of 904 reviews" "
Rating 8 - Good. 256 out of 904 reviews" "
Rating 6 - Okay. 111 out of 904 reviews" "
Rating 4 - Poor. 43 out of 904 reviews" "
Rating 2 - Terrible. 36 out of 904 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town center
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 25, 2024
Dear Margaret, Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. We love that our guests can conveniently experience Seattle's unique eastside, with access to sports facilities, trails, wineries, and shopping. Thank you again for choosing the Seattle Marriott Redmond, and we hope to have you stay with us again!At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Jeff

Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 25, 2024
Dear Jeff, We are happy you chose Seattle Marriott Redmond for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

ivan, WESTMINSTER

Stayed 2 nights in Feb 2024
Response from Director of Hotel Operations on Mar 22, 2024
Dear Ivan, Thank you for choosing Seattle Marriott Redmond and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

YONGKANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Hotel Operations on Feb 1, 2024
Dear Yongkang, Thank you for choosing Seattle Marriott Redmond and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect warm bed to sleep in when needed. Very clean, very nice hotel lobby and very nice restaurant. I was only there for a short time however it was nice.
Stayed 1 night in Jan 2024
Response from Director of Hotel Operations on Jan 21, 2024
Dear Robert, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you again for choosing Seattle Marriott Redmond, and we look forward to your next visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

2/10 Terrible

Anahi

Stayed 1 night in Jan 2024
Response from Director of Hotel Operations on Jan 20, 2024
Dear Anahi, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Eva

Stayed 5 nights in Dec 2023
Response from Director of Hotel Operations on Dec 29, 2023
Dear Eva, We are happy you had such a lovely stay at Seattle Marriott Redmond! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Robin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Hotel Operations on Dec 25, 2023
Dear Robin, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Seattle Marriott Redmond, and we look forward to welcoming you back soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

XiaoJuan

Liked: Cleanliness, amenities
Response from Director of Hotel Operations on Feb 6, 2024
Dear XiaoJuan, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Seattle Marriott Redmond, and we look forward to welcoming you back soon. At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

8/10 Good

Xuelin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and friendly hotel staff.
Stayed 1 night in Dec 2023
Response from Director of Hotel Operations on Dec 22, 2023
Dear Xuelin, Thank you for sharing your feedback regarding your recent stay at Seattle Marriott Redmond. We are delighted to hear that you enjoyed our convenient location and courteous service. We look forward to welcoming you back soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Gurkirat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Director of Hotel Operations on Feb 8, 2024
Dear Gurkirat, Thank you for choosing Seattle Marriott Redmond and for the excellent review. We are thrilled to know we exceeded your expectations and you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

4/10 Poor

Fei

Stayed 1 night in Dec 2023
Response from Director of Hotel Operations on Dec 27, 2023
Dear Fei, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Nicole Trene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a very nice, comfortable stay for Thanksgiving weekend. Spacious room, convenient location and nice staff. The only complaint was the thermostat being weird and not staying on one temperature. Other than that, we enjoyed our stay and the staff were very friendly and helpful. We would stay there again.
Stayed 6 nights in Nov 2023
Response from Director of Hotel Operations on Nov 29, 2023
Dear M. Trene, Thank you for choosing Seattle Marriott Redmond for your Thanksgiving holiday. We are pleased to know that your overall experience was pleasant. We are glad that you enjoyed our prime location, comfortable beds, and the service provided by our attentive staff. However, we regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate individual to address these concerns. We appreciate your patience, and we look forward to welcoming you again soon.At Your Service,Emma Bulalacao-Brooks

6/10 Okay

Cyndi

Traveled with family
Liked: Cleanliness, staff & service
Very expensive for the quality. The coffee maker was broken, the toilet backed up and the hairdryer broke. Parking was an extra $45 a night and WiFi was extra. Not impressed.
Stayed 2 nights in Nov 2023
Response from Director of Hotel Operations on Nov 29, 2023
Dear Cyndi, Thank you for being our guest and for the candid comments. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We apologize for the inconvenience you encountered with your bathroom and the in-room amenities. We will address your concerns with the appropriate department and ensure this is resolved. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you the next time you visit the area.At Your Service,Emma Bulalacao-Brooks

10/10 Excellent

Mahlet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly and we like how close it is to plaza with shops and restaurants.
Stayed 2 nights in Nov 2023
Response from Director of Hotel Operations on Nov 20, 2023
Dear Mahlet, Thank you for choosing Seattle Marriott Redmond and sharing your feedback. We are delighted to hear that you found the proximity to the plaza convenient for your travel plans. It is also wonderful to know that you had some memorable encounters with our front desk associates. We look forward to welcoming you back soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Kristy

Stayed 2 nights in Nov 2023
Response from Director of Hotel Operations on Dec 6, 2023
Dear Kristy, Thank you for choosing Seattle Marriott Redmond and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Meredith, DUVALL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Could use more tv stations. Don’t forget to clean out the fridge. Comfortable bed. Good pillows.
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 13, 2023
Dear Meredith, We are delighted we exceeded your expectations for an outstanding stay at the Seattle Marriott Redmond, and we thank you for sharing your experience with other travelers. We are glad that you loved our location and our comfortable beds. We have also taken note of your additional feedback and will share your comments appropriately. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

ROBERT

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick one night stay for business. Loved the convenience, walkability and safe feeling of the neighborhood. It was great being next to Redmond Town Center. Staff were friendly, room was clean and current to Marriott standards/renovations. Great water pressure in shower. Would definitely stay again if needing to be in Downtown Redmond.
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 8, 2023
Dear Robert, Thank you for choosing Seattle Marriott Redmond and for your perfect rating. We hope you had a great time with us and we are thrilled to know you loved our well-maintained accommodations and attentive associates. It was also a pleasure reading our convenient location worked well for you. Thank you once more for your gracious compliments, and we sincerely appreciate your dedication to staying with us again; we are looking forward to it.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 6, 2023
Dear Nicole, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Jahan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Note parking is valet only.
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 25, 2023
Dear Jahan, Thank you for choosing to stay with us. Please know that we do offer self and valet parking at competitive prices, and this information is available on our site. We regret if you were unaware of this, and we will share your comments appropriately. We hope you will come back to see us soon. At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

6/10 Okay

David, Bellevue

Traveled with partner, Traveled with pets
Cable and WiFi stopped working for 2-3 hours.
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 23, 2023
Dear David, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the temporary disruption of cable and WiFi services. We understand the importance of these amenities during your stay. we have taken your comments seriously and will address them with our appropriate teams to ensure the overall guest experience. We appreciate your patience and understanding during this brief interruption. We hope to welcome you back soon again.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Nahshon

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. The overnight parking rate stated online was different from what was posted at the hotel.
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 17, 2023
Dear Nahshon, Thank you for including Seattle Marriott Redmond in your travel plans and for the nice rating. We are glad to learn that you had an overall pleasant stay. However, we regret your disappointment with our parking cost. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. Thank you for being our guest, and we look forward to your next visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like $35.00 parking
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 15, 2023
Dear Shannon, Thank you for choosing Seattle Marriott Redmond and for the high rating. We are glad you had an overall pleasant experience. However, we regret your disappointment with the parking fee. These charges are listed on our website, and we will share your comments appropriately. It was a pleasure hosting you, and we look forward to your returnAt Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
I just wish thete was parking other than valet.
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 15, 2023
Dear Penny, Thank you for staying at Seattle Marriott Redmond and for the high rating. We are glad you had an overall pleasant experience. We have also taken note of your additional feedback and will share it appropriately. Thank you again; we look forward to your next visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations!
We stayed at the Marriott as a base camp for doing some Halloween haunts and a movie at iPic Theater. The staff were wonderful and the room was fantastic. I wish we had stayed longer to take advantage of the comfy seating in the bar area for hanging out. Of special attention, I want to call out April in the Brown restaurant. My friend is gluten-free and asked about a gf bread substitute. Not only were they able to do this but both of our breakfasts were so fresh and flavorful, my friend said it was the best breakfast experience she had had in a long while. Honestly you normally are expecting decent food at a hotel restaurant but they seem to really pride themselves in made-to-order food. Coffee was also great and we just were very impressed by the whole stay! Will stay again!
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations on Oct 9, 2023
Dear Nicole, Thank you so much for sharing your feedback following your visit at Seattle Marriott Redmond, and we are thrilled to learn that you had a fantastic stay with us. It is wonderful to know that our location was perfect for your travel plans and that you enjoyed our accommodations as well. We are especially happy to learn about your breakfast experience at Brown's Stockyard Exchange and that April went above and beyond to accommodate your friend's specific needs. We strive to provide our guests with the very best service, and it's always great to see that we exceed expectations. Thank you again, we look forward to welcoming you both back for another unforgettable experience soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was near where I was attending a state meeting on Saturday morning. Great area to walk around.
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Oct 5, 2023
Dear Brent, Thank you for the five-star review. We are glad our location worked well for you and that you appreciated being within walking distance to Microsoft's Redmond Campus, as well as all the things Redmond Town Center has to offer. It was a pleasure having you, and we look forward to your next visit to Seattle Marriott Redmond. At Your Service, Emma Bulalacao-Brooks Director of Hotel Operations

2/10 Terrible

Ching Hua

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Oct 3, 2023
Dear Ms. Hua, Thank you for being our guest. Please accept our sincere apologies for the issues you endured during your time with us. Our goal is to provide every guest with an exceptional stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. At Your Service, Emma Bulalacao-Brooks Director of Hotel Operations

10/10 Excellent

Kelly, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly service
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 30, 2023
Dear Kelly,We sincerely appreciate you sharing your fantastic feedback about your stay at the Seattle Marriott Redmond. Your kind words mean a lot to us, and we are thrilled that our convenient location and friendly service helped make your stay even more memorable. We hope to have the opportunity to welcome you back soon for another exceptional experience.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Jasmin

Traveled with family
Liked: Cleanliness
Basic Hotel.
Basic hotel with no extra amenities including WiFi. Hotel is centrally located with alot of businesses and restaurants, and very close to MARYMOOR park which was the only perk. Pool is small and outdoors. The hotel for the cost could use more updating and probably only best for business trips or solo stays.
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 30, 2023
Dear Jasmin,Thank you for taking the time to share your experience with us during your recent stay at our hotel in Redmond Town. We appreciate your honesty and feedback, as it helps us to improve our services. We apologize for not meeting your expectations and falling short of providing you with exceptional amenities. However, we are glad to hear that you found our accommodations to be clean and comfortable. We hope to have the chance to exceed your expectations during your next visit and thank you again for your valuable feedback.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Kenya

Disliked: Cleanliness
I asked to check in earlier and my room was dirty. There was hair in the shower and in the sheets. Absolutely disgusting considering the rates of the hotel.
Stayed 2 nights in Sep 2023
Response from Director of Hotel Operations on Sep 27, 2023
Dear Kenya, Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you came across and the inconvenience this caused. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope you will stay with us another time so we can provide you with a much more satisfying experience.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Vanessa

Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Oct 8, 2023
Dear Vanessa, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Seattle Marriott Redmond. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 19, 2023
Dear Guest, Thank you for your fantastic rating! We are pleased you chose Seattle Marriott Redmond for your time in the area and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Jaspal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 2 nights in Sep 2023
Response from Director of Hotel Operations on Sep 10, 2023
Dear Jaspal, Thank you for the great review! It is wonderful you enjoyed your time at Seattle Marriott Redmond so much! We strive for excellence, so we are thrilled you appreciated our quiet atmosphere. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Naile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Parking options are limited to Valet only.
Stayed 2 nights in Sep 2023
Response from Director of Hotel Operations on Sep 10, 2023
Dear Naile, Thank you for choosing the Seattle Marriott Redmond and for your high rating. We are glad that you had an overall pleasant visit. However, we regret not meeting all your expectations. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Cameron, Long Beach

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Director of Hotel Operations on Sep 7, 2023
Dear Cameron, Thank you for the nice rating of the Seattle Marriott Redmond. We are glad your overall visit was a pleasant one, and we hope to see you again.At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

10/10 Excellent

Molly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Director of Hotel Operations on Sep 5, 2023
Dear Molly, We are happy you chose Seattle Marriott Redmond for your recent visit to the area. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. At Your Service, Emma Bulalacao-Brooks Director of Hotel Operations

2/10 Terrible

Joshua

Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 24, 2023
Dear Joshua, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I believe i was given a dirty room. Very dirty, location of property is great and hotel seemed nice but, room was terrible. Told front desk upon checking out and nothing done.
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 5, 2023
Dear Joshua, Thank you for taking the time to evaluate our hotel. We apologize for the cleanliness issues you endured in your room and are sorry our associates did not honor your request. We will address your remarks with the appropriate individuals to ensure a better guest experience moving forward. We hope you will come back for a perfect stay from check-in to check-out. At Your Service, Emma Bulalacao-Brooks Director of Hotel Operations

10/10 Excellent

Bill J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,.
Stayed 1 night in Sep 2023
Response from Director of Hotel Operations on Sep 4, 2023
Dear Bill, Thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. We love that our guests can conveniently experience Seattle's unique eastside, with access to sports facilities, trails, wineries, and shopping. Thank you again for choosing the Seattle Marriott Redmond and look forward to your next visit.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were literally no television stations to watch.
Stayed 3 nights in Aug 2023
Response from Director of Hotel Operations on Aug 27, 2023
Dear Laurie, Thank you for evaluating your recent stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us another time so we can provide you with a much more satisfying experience.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Bhasker

Liked: Staff & service
Biggest problem is no parking. Valet parking is $40/day. That exorbitant. When I am paying $200 per day I expect the hotel to provide parking. The bathroom design is based. What is with the sliding door and no lock. Plus the shower door doesn’t close all the way creating a puddle in the bathroom.
Stayed 2 nights in Aug 2023
Response from GENERAL MANAGER on Aug 29, 2023
Dear Bhasker, We appreciate your kind review of our hotel and the facilities and services we offer our guests. We are sorry that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. Furthermore, we hope you will accept our apologies for the problems with the bathroom design and for the inconvenience this caused. We certainly hope you will come back for a problem-free visit the next time you are in the area.At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

6/10 Okay

Thuy

Liked: Property conditions & facilities
The hotel provided us a room facing on the 5th floor facing the cement platform, not offering complimentary water. If drinking the water, then pay $2 plus tax. The toilet wasn’t clean that well. It had a black stain or some thing at the bottom.
Stayed 2 nights in Aug 2023
Response from Director of Hotel Operations on Aug 24, 2023
Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we are disappointed to read that the view from your accommodations did not meet your expectations. We also apologize for the issues you had with the cleanliness of the bathroom. We have shared your comments with our housekeeping staff to ensure this is not repeated. We regret any inconvenience you experienced and hope you will give us another chance to provide you with the outstanding stay you deserve. At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Housekeeping didn’t come 2 days. Our toilet was clogged on day one (before use). Parking was very expensive.
Stayed 3 nights in Aug 2023
Response from Director of Hotel Operations on Aug 16, 2023
Dear Guest, Thank you for sharing the specifics of your visit with us. We are sorry for the maintenance and housekeeping service issues you endured. Your comments have been relayed to the appropriate members of our team to take the necessary measures and address the concerns you mentioned. Furthermore, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We appreciate your feedback, and we hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations.At Your Service,Emma Bulalacao-Brooks,Director of Hotel Operations

10/10 Excellent

Ilea

Stayed 1 night in Aug 2023
Response from Director of Hotel Operations on Aug 30, 2023
Dear Ilea, It was a pleasure having you as our guest at the Seattle Marriott Redmond. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Jose

Liked: Staff & service, room comfort
Restroom facet was dirty had toothpaste on it,floor wasnt vacuumed and dust in closet or dirt. Good area to be close to walking distance. All in all was ok.. i will come back ,but please next time it can be more cleaner please. Thank you
Stayed 1 night in Aug 2023
Response from Director of Hotel Operations on Aug 10, 2023
Dear Jose, Thank you for choosing to stay with us at Seattle Marriott Redmond. We are glad to know you overall had a pleasant stay and that our convenient location was perfect for your travel plans. That said, we regret the oversights while servicing your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Lina, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location was perfect for families! The room floors were very dirty still as we had to move the beds slightly. Under the bed was a lot of dirt. Otherwise our stay was great!
Stayed 1 night in Aug 2023
Response from Director of Hotel Operations on Aug 10, 2023
Dear Lina, Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. We love that our guests can conveniently experience Seattle's unique eastside, with access to sports facilities, trails, wineries, and shopping. That said, we apologize for the oversights while servicing your guestroom, and we will share your feedback appropriately to ensure it is not repeated. Thank you again for choosing the Seattle Marriott Redmond, and we look forward to having you stay with us again.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Stayed 1 night in Aug 2023
Response from Director of Hotel Operations on Aug 8, 2023
Dear Guest, Thank you for reviewing your stay at Seattle Marriott Redmond. We are delighted that you had a comfortable overnight stay. Thank you again; we look forward to hosting you again on your next visit to the area.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Director of Hotel Operations on Aug 8, 2023
Dear Cindi, Thank you for choosing Seattle Marriott Redmond and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

8/10 Good

Natalie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Director of Hotel Operations on Aug 4, 2023
Dear Natalie, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Seattle Marriott Redmond.At Your Service,Emma Bulalacao-BrooksDirector of Hotel Operations

6/10 Okay

Kellene

Business traveler
Disliked: Cleanliness, room comfort
Disappointed ☹️
Room service was not good. The room had dust bunnies in an open corner. The mattress is so soft sitting on it sinks you to the hard base. Backbreaker mattress. One drawer’s in the entire room. Closet was in front corner with NO lighting. We used a flashlight to see. No shower caps, shampoo only with body wash Great location but I will never stay again.
Stayed 7 nights in Jul 2023
Response from Director of Hotel Operations on Aug 3, 2023
Dear Kellene, Thank you for evaluating your recent stay with us. We are sorry to read the room you were in did not meet your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review. We are grateful for your patience and hope you will give us another opportunity to provide you with the hospitality for which we are known. At Your Service, Emma Bulalacao-Brooks Director of Hotel Operations