Ratings based on 662 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredibly good room service!

Posted Sep 7, 2014
Pros: Loved the room service, bed was comfortable and location is good.
Cons: A small item but the room service menu doesn't look like one. It's a small brochure-like piece that is easy to overlook. We searched and searched.
Location: Near to shopping and a reasonable walk to both sports stadiums.
The room was fine with a good, comfortable bed. We had nice views of downtown as well. The bell staff is excellent. The real standout is the room service. The food is wonderful! We ordered cocktails as well and they were perfectly prepared. We had a late dinner and then breakfast, both meals were exactly as ordered and exceeded our expectations. And the servers were also excellent, very thoughtful and went beyond what you would expect.
3 out of 5
by A verified traveler

Far from everything, very small room

Posted Aug 31, 2014
Pros: It was clean
Cons: Change out the beds....two queens is standard. My over six foot friend was hanging off the bed!
Location: Far from everything at the top of the hill.
I thought it said that it was close to Pike St Market. WELL, it is at least ten blocks, straight downhill. Forget about walking back! So much for location. Then, I asked for a room for three adults. I did not realize that they have rooms with two double beds and ones with one king...according to the clerk...that's it. SO, two large people in a full size bed was not comfortable and the room was very narrow and long. They only had amenities for two people although I told them there would be three and I paid for three....towels and coffee enough for two. Parking said 33.00 self park but when I checked out it was 40.00. ...they didn't include 7.00 tax. We didn't buy WIFI at 15.00. We asked for a room facing the water on an upper floor. We got one facing the other buildings on the 8th floor. I will definitely not stay there again. It's clean, it's comfortable IF you like a full bed for two people, but the extra costs and the location are a deal breaker for me. Back to the Red Lion on 5th for me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Its great except couple things

Posted Aug 24, 2014
Not enough underground parking. The digital thermostat in the room wasnt working.
Comment from Hotel Management
Aug 26, 2014
Thank you for staying with us and your comments. Parking indeed is limited but we do offer offsite valet parking at the front. I am sorry the thermostat did not work properly. We will check the log and fix the problem. We hope your experience will not detract you from coming back and stay with us again. Rene Neidhart
3 out of 5
by A verified traveler from Portland, OR

Not up to usual standards for a Rennaisance hotel

Posted Aug 18, 2014
Pros: Room was quiet.
Cons: The hotel needs updating. And the security for guests needs to be fixed so that people aren't given keys to the same room.
Location: Decent location downtown Seattle. Close to the freeway, shopping, etc
Lobby was small and very loud with a group of people in it. Room finishes were very tired, with carpets that were ragged on the edges and cabinets that were scratched and not maintained. Felt like a very old hotel. Parking was unattended and over capacity, with cars parked in numerous "no parking " areas, including the traffic lanes of the ramps between levels. To top it off, we laid down for a nap upon check in and within the first hour had two other guests open the door to our room having been given keys to the same room! Breakfast buffet and parking are way overpriced.
Comment from Hotel Management
Aug 22, 2014
Thank you Jerry for staying with us and your review. We do appreciate your comments about our hotel and just to t you know, we will start a major guest room renovation this fall. I am sorry bout the service issues you had ion the hotel. I will review them with my staff to insure that we improve the issues you raised with us. Again thank you and we look forward to have you back with us. Rene Neidhart General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

"Staycations"

Posted Aug 14, 2014
I live in Seattle and like to stay in hotels downtown on occasions. Ive stayed in particular hotels here more than once but this was my 1st time to stay here. It was a really good experience and I enjoyed the peacefullness. The only thing I was disappointed in was when I went to the restaurant around 7:00 pm or so, to order a drink and some food, was that the wait staff seemed slow and it wasnt busy. I asked the server if they were short-staffed and she said no. It took approx 30 minutes just to get my drink and a water. I wasnt in a hurry, but it was a bit disappointing. Other than that, my room was comfortable and the hotel staff was quite congenial. Thank you, Jeffrey
3 out of 5
by A verified traveler

Room was small and not very modern.

Posted Aug 14, 2014
Pros: Location is good. Staff was friendly.
Cons: The quality of the rooms.
For 400 bucks a night, I would expect a lot more. The room was small. There was nowhere convenient to plug in my laptop and phone near the bed. The bathroom was small, with dated fixtures. The bathtub was tiny.
Comment from Hotel Management
Aug 15, 2014
Dear Jackie, Thank you so much for staying with us and your comments. I am very appreciative about your remarks regarding our staff. We pride ourselves in our service and welcome any kind of feedback. We are undertaking a major redo of our guest room this fall that will address most of your concerns. Unfortunately the size of the room and bathroom will have to remain the same. gain thank you for letting us know your concerns and I hope you will be back the next time you are in Seattle. Rene Neidhart
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NC

Impeccable consistency of the Marriott hotels

Posted Jul 20, 2014
Pros: Everything! Room cleanliness, bed comfort; predominantly, the great service!
Cons: Room temperature/thermostat function, particularly for West facing rooms, which tend to heat quickly in the Summer time
Location: Walking distance to nice restaurants, shops;close proximity to dining with ocean view
Stayed at hotel for three nights during a business trip. Had added the third night after the initial reservation. Upon arrival, staff was more than courteous and willing to consolidate both reservations, so as to avoid changing rooms mid stay. My room was exceedingly hot and adjusting the thermostat did not seem to make a difference. Staff sent maintenance immediately, but since this did not have the desired effect, I requested a room change. Staff member (Tanya) was polite, helpful, and extremely accommodating. She promised me she would try her best to assign me a different room. 10' later she had all this arranged, sent another staff to exchange room keys with me. Grateful -and surprised!, she was able to "work her magic", since the hotel was booked at capacity due to an onsite conference
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, within walking distance to shopping

Posted Jul 12, 2014
I was initially disappointed with front desk staff but when she realized I had booked a room she was nicer. We booked a king, corner room suite. The room was spacious, bed comfortable and view amazing. The furniture could be replaced, was well used and chipped. Need to touch up scuffs around room on walls and doors. For a almost $500 a night you would expect it to be pristine and it was not. Also was very disappointed that it was dusty. The side tables, desk and phones. Overall we had a great time but will probably not book again.
Comment from Hotel Management
Jul 15, 2014
Thank you so much for staying with us and for your comments. I am sorry we did not meet your expectation in regards to the guestroom. I have reviewed your comments with my management team to insure we do better job in servicing the rooms. We are in the process of finalizing a major redo of our guestrooms, to insure we provide an updated look and value to our guests. This redo will start November of this year and will include all guest rooms. Again thank you and I hope you will reconsider and visit us again on your next trip to Seattle. Rene Neidhart General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Washington, DC

Weekend in downtown Seattle

Posted Jul 7, 2014
Pros: location
Chose the Renaissance due to its close proximity to the downtown area...and it is close! Took the shuttle from the airport ($31 ROUND TRIP.... Definitely the way to go)...everything downtown is walking distance...restaurants, Pike market. Art museum, ferry terminals...great jogging along the Puget sound)..no car is needed... The hotel is clean and modern with extremely helpful staff. I lost a pair of glasses when I was there and they found them and sent them to me back home for no charge....a very nice gesture on their part. My only recommendation is to get a room away from facing the freeway....even though they have "noise proofed" the rooms that face the freeway...it is still noisy in those rooms. They were happy to accommodate my request for a room the looked downtown (away from the freeway and the noise) which made the whole weekend very nice. I would definitely go back if they opportunity come up. Great place in a great city..
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jun 24, 2014
Good overall experience, hotel location is good in the middle of downtown, close to Peer 66 to give us easy access to the cruise ship on the day of departure.