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Reviews of Residence Inn By Marriott Seattle East-redmond

3 out of 5
Residence Inn By Marriott Seattle East-redmond
7575 164th Ave Ne, Redmond, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 402 reviews" "
Rating 8 - Good. 113 out of 402 reviews" "
Rating 6 - Okay. 28 out of 402 reviews" "
Rating 4 - Poor. 15 out of 402 reviews" "
Rating 2 - Terrible. 10 out of 402 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ammar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be better to mention that the pool was closed till May and that parking is not free in the residence.
Stayed 1 night in Apr 2024
Response from AO on Apr 16, 2024
Thank you for staying with us and providing your feedback. We greatly appreciate it!

10/10 Excellent

Siddesh, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from AO on Apr 13, 2024
Thank you kindly for choosing to stay with us and providing your feedback! We greatly appreciate your thoughts and comments.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KES on Apr 1, 2024
Thank you so much for staying with us. We hope to see you again soon. Take care.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and easy access to family who lived nearby.
Stayed 1 night in Mar 2024
Response from AO on Mar 26, 2024
Thank you for staying with us and providing your feedback! We greatly appreciate it!

4/10 Poor

Guy, sammamish

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to lean on the staff to clean the room, toilet, and change towels
Stayed 3 nights in Dec 2023
Response from AO on Mar 20, 2024
Thank you for staying with us and taking the time you provide your feedback. We greatly appreciate your feedback and will use this to make adjustments where needed in order to exceed the expectations of our guests.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AO on Feb 28, 2024
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it and this will be shared with our entire hotel staff!

6/10 Okay

Melissa

Staff were pleasant but there was no indication the pool was closed before we checked in. Breakfast was great with lots of options. We didn’t get any sort of room cleaning service mid stay and the pullout was missing bedding. Otherwise, the beds were great and the area was nice and quiet.
Stayed 2 nights in Feb 2024
Response from AO on Feb 21, 2024
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate the feedback that has been received and will be shared with the leadership team to improve in the areas we may have missed.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a few major issues that were handled EXCELLENTLY! Rhe front desk staff and the Operations Manager would get an 11 out of 10 stars! Its too bad other companies don't believe in customer service. Bravo and keep up the great work!
Stayed 2 nights in Feb 2024
Response from AO on Feb 21, 2024
Thank you for staying with us and taking the time to leave your feedback! It is greatly appreciated and will be shared with the entire team.

10/10 Excellent

Christina

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AO on Feb 15, 2024
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it!

6/10 Okay

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed at a lot of hotels over the years and know that they generally come with surcharges or taxes that aren't exactly well advertised. The Marriot in Redmond really takes the cake in this regard. The $143 rate caught my eye, but it was $16 more if you wanted it fully refundable, or $159. Then we add 4 separate local taxes and a $14 parking charge. The end result is $143 turns into $183 per night, which probably would not have caught my attention. Where do the additional charges end?
Stayed 4 nights in Dec 2023
Response from AO on Dec 29, 2023
Thank you for staying with us and taking the time to provide your feedback! We greatly appreciate and will use it to continue providing excellent service to you and all of our guests! The taxes that you viewed are state regulated and unfortunately out of the hotel's staff control.

8/10 Good

Padmaja Joshi

Central location.
Stayed 6 nights in Dec 2023
Response from AO on Dec 28, 2023
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it and will use your response to continue to provide excellent service!

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from AO on Dec 28, 2023
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it and will use your response to continue to provide excellent service!

10/10 Excellent

Dimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from AO on Dec 28, 2023
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it and will use your response to continue to provide excellent service!

10/10 Excellent

Peggi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it We liked the microwave and the room was beautiful It was very convenient.
Stayed 4 nights in Nov 2023
Response from AO on Dec 1, 2023
Thank you very much for staying with us and providing your feedback. We greatly appreciate it!. Your feedback will be shared with the entire team.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff at the front desk and at breakfast. Clean room and nicely arranged. The only complaint would be the slow elevator. We often took the stairs but we were on the sixth floor so we couldn’t always take it carrying heavy items. We were grateful for the secure parking.
Stayed 2 nights in Nov 2023
Response from AO on Nov 19, 2023
Thank you for staying with us and taking the time to provide your feedback. We greatly appreciate it. Your experience will be shared with the entire staff!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Polite staff. Walking to needed areas.
Stayed 2 nights in Oct 2023
Response from AO on Oct 22, 2023
Thank you for taking the time to provide your feedback. We greatly appreciate it and will use the information that was provided to continue to provide excellent service,

6/10 Okay

Prissella

Stayed 1 night in Oct 2023
Response from AO on Nov 15, 2023
Thank you for your feedback! It is greatly appreciated!

10/10 Excellent

Sarah Ann Hie

Stayed 1 night in Oct 2023
Response from AO on Oct 9, 2023
Thank you for taking the time to give your review! We greatly appreciate it!

6/10 Okay

Foster

No staff to be found
Stayed 1 night in Sep 2023
Response from AO on Oct 31, 2023
Thank you for staying with us and providing your feedback. We greatly appreciate it and will use your feedback to continue to provide excellent service.

8/10 Good

TAK-SHING

Carpet not very clean
Stayed 6 nights in Sep 2023
Response from kes on Sep 14, 2023
Thank you for staying with us. We will pass on your feedback to our team. Take care.

10/10 Excellent

Mohammad

Stayed 4 nights in Sep 2023
Response from KES on Oct 9, 2023
Thank you for staying with us. We hope to see you again soon. Take care.

10/10 Excellent

Shailesh S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checks all the basic boxes for me!
Stayed 2 nights in Sep 2023
Response from kes on Sep 11, 2023
Thank you for your business!

4/10 Poor

Jill

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AO on Oct 9, 2023
Thank you for taking the time to provide your feedback! We greatly appreciate it!

10/10 Excellent

mark thomas

Traveled with family
Liked: Amenities
Absolutly the beat location possible!!
Stayed 3 nights in Aug 2023
Response from kes on Sep 11, 2023
Thank you for your business. Take care.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and pleasant, liked that there were gluten free options with breakfast, lots of amenities in hotel
Stayed 3 nights in Aug 2023
Response from kes on Sep 11, 2023
Thank you for staying at the Residence Inn Redmond. We appreciate your business and hope to see you in the future. Take care.

10/10 Excellent

Aiman

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience besides they can improve on breakfast options..
Stayed 3 nights in Aug 2023
Response from kes on Sep 11, 2023
Thank you for your feedback. We appreciate you staying with us. Take care.

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
It’s close enough to the Marrtymore amphitheater that you can walk to a concert
Stayed 1 night in Aug 2023
Response from kes on Sep 11, 2023
Thank you for staying with us - I hope the concert was great!

2/10 Terrible

Katie

Stayed 2 nights in Aug 2023
Response from AO on Oct 9, 2023
Thank you for taking the time to provide feedback. We will continue to strive to provide excellent service to your upcoming stays

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from kes on Sep 11, 2023
Thank you for your business!

10/10 Excellent

Stacey

Stayed 1 night in Aug 2023
Response from kes on Aug 25, 2023
Thank you for staying with us at the Residence Inn Seattle East Redmond. We hope to see you again soon! Take care.

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from kes on Sep 11, 2023
Thank you for staying with us!

10/10 Excellent

Erin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, great outdoor spaces for dogs. Located in town.
Stayed 1 night in Aug 2023
Response from kes on Aug 25, 2023
Thank you for staying with us. The Marymoor dog park is a very popular spot. We are pleased that you enjoyed your stay!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from kes on Aug 25, 2023
Thank you for staying with us! We look forward to seeing you again soon. Take care.

10/10 Excellent

BECKY

Stayed 2 nights in Aug 2023
Response from kes on Sep 11, 2023
Thank you for staying with us!

10/10 Excellent

Kaiqing

The location is good and the service are very nice
Stayed 7 nights in Aug 2023
Response from kes on Aug 25, 2023
We appreciate you staying with us. We hope to see you again soon. Take care.

10/10 Excellent

Carrie

Stayed 1 night in Aug 2023
Response from kes on Sep 11, 2023
Thank you for your business!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from KES on Aug 7, 2023
Thank you so much for staying with us. We hope to see you again. Take care.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from KES on Aug 7, 2023
Thank you for staying with us. We hope to see your again in the near future. Take care.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from KES on Aug 7, 2023
We appreciate you staying with us. Take care and see you soon!

8/10 Good

amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed having the 2 bedroom suite It worked well for 5 of us The breakfast was good and service was great everyone was super helpful and nice My kids enjoyed the pool and it was a nice area to hang out Would have liked a hot tub Its about 20 minutes to get to downtown Seattle ( no traffic ) but with traffic on the Friday night it took an hour Rooms were clean beds were average
Stayed 2 nights in Jul 2023
Response from KES on Aug 7, 2023
Thank you for staying with us. We are pleased that the two bedroom option worked out well for your family. We hope to see you again. Take care.

6/10 Okay

Stephanie

Stayed 6 nights in Jul 2023
Response from AO on Oct 22, 2023
Thank you for staying with us and providing your feedback.

10/10 Excellent

Luiz Gustavo

Stayed 1 night in Jul 2023
Response from KES on Aug 7, 2023
Thank you for staying with us. We appreciate your business and hope to see you soon. Take care.

4/10 Poor

j

Traveled with family and small children
Disliked: Property conditions & facilities
Maintenance man walked into our room unannounced while my wife was naked and our children were sleeping, demanding to change the filter on the AC unit. After he was told to leave the room he demanded to know how soon we could leave and continued to pester my wife every twenty minutes, demanding he be granted access to our room. The other issue was the jackhammers down below our windows starting early in the morning and continuing on through the day.
Stayed 2 nights in Jun 2023
Response from KES on Jun 28, 2023
Your feedback has been shared with our team. Thank you for speaking with management so we could address your concern promptly. Take care.

8/10 Good

Hiu Man Carman

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from KES on Jun 29, 2023
Thank you for staying with us, we appreciate your business. Take care.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2023
Response from KES on Jun 19, 2023
Thankyou for your feedback. We look forward to seeing you on your next visit. Take care!

8/10 Good

saul

Liked: Cleanliness, staff & service, property conditions & facilities
property was nicely situated staff was friendly and helpful. very clean all around. only down side was food was terrible, stale and tasteless waffles, bagels not very fresh. went to starbucks after disappointing breakfast to up my spirits and feel more satisfied.
Stayed 1 night in Jun 2023
Response from KES on Jun 8, 2023
Thank you for your feedback. We will pass on your comments regarding breakfast to the appropriate team. We appreciate the comments about our friendly staff. Take care.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and relaxing
Stayed 1 night in Jun 2023
Response from KES on Jun 8, 2023
Thank you so much for your feedback. We hope to see you again soon. Take care.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area and nice employees
Stayed 2 nights in May 2023
Response from KES on Jun 8, 2023
Thank you kindly for your comments. We appreciate your business. Take care.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from KES on Jun 8, 2023
Thank you for your business. We are pleased you enjoyed your stay and hope to see your again soon.

10/10 Excellent

Charley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Some areas were under construction in the building but that will end soon. Staff was super polite
Stayed 1 night in May 2023
Response from KES on Jun 8, 2023
Thank you for your business. We hope to see you again soon. Take care.