Ratings based on 962 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom l

Great charm and walkable location

Posted Mar 21, 2015
Great history and charm, the staff is so helpful and you can walk downtown.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cypress, tx

Old School Feel

Posted Mar 18, 2015
The Sorrento was great....it has beautiful wood work on the inside of the hotel and the outside is very cool too. The location made everything very walkable; we were able to walk to Pikes Market and Capitol Hill. Would def recommend this hotel to others staying in Seattle!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel will stay again

Posted Mar 16, 2015
Pros: It is very clean.
Cons: The lighting in the bar could be a little brighter, we had a great time we just thought the bar was really dark.
Location: We took a cab to 5th ave. and had a great time.
The front desk and bar staff were great, nice people, and professional. The restaurant staff for breakfast was not at the same level as say front desk and lounge.
2 out of 5
by A verified traveler

Over rated & over priced!

Posted Mar 16, 2015
The staff was lovely. The hotel room was old and outdated. The ventilation was from about 50 + years ago and not very efficient. The price of the hotel did not match the quality of the rooms.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Lovely hotel, but under construction - LOUD.

Posted Mar 14, 2015
I booked a room at the Sorrento for a staycation for my partner's birthday. The hotel is lovely and everything would have been perfect had it not been for the on-site construction happening in the courtyard right outside our room. We were woken up by the very loud noise well before 8am as it was right outside our room, which ruined our plan of a relaxing morning. I would not have picked this hotel had I known about the construction and I wish the hotel staff would have at least tried to warn us when we checked in so we could have grabbed earplugs or something. It ruined our experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom socal

Great stay.

Posted Mar 6, 2015
The desk staff could have been a touch friendlier. The construction was not an issue aand after it is complete will make it a great experience. Some pretty old features but gives you a pretty nice vibe.
Comment from Hotel Management
Mar 12, 2015 by Sorrento Leadership Team, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope you come back to see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful "old world" feel in the heart of Seattle

Posted Feb 22, 2015
Cons: Fix the AC. It was cool. Not cold. Summer would not have been pleasant.
The Sorrento is a luxurious, welcoming hotel. Architecture is warm and inviting. The staff, friendly and attentive, but not overly so. The bed, nirvana.
Comment from Hotel Management
Mar 12, 2015 by Sorrento Leadership Team, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope you come back to see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hit a home run

Posted Feb 22, 2015
Hotel is beautiful and Jackie at the front desk was excellent.
Comment from Hotel Management
Mar 12, 2015 by Sorrento Leadership Team, Hotel Management
Thank you so much for the positive feedback! We think Jackie is wonderful too. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bainbridge Island

One day in Seattle

Posted Feb 17, 2015
Cons: In-room safes would be useful
Location: A plethora of interesting restaurants in the immediate area
We live on an island in Puget sound and had to stay at a hotel near a hospital in the city for an elective procedure. The Sorrento is one block from the hospital so an obvious choice. We were surprised by the graciousness of the staff, the public amenities and the comfort and cleanliness of the room. We will be staying there again.
Comment from Hotel Management
Mar 12, 2015 by Sorrento Leadership Team, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope that if you need to be in the area again we get to see you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Castro Valley, CA

Classical Comfort

Posted Feb 14, 2015
Liked the designer toiletries and bedding. Victorian reception area.
Comment from Hotel Management
Mar 12, 2015 by Sorrento Leadership Team, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope you come back to see us soon!