Ratings based on 936 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful "old world" feel in the heart of Seattle

Posted Feb 22, 2015
Cons: Fix the AC. It was cool. Not cold. Summer would not have been pleasant.
The Sorrento is a luxurious, welcoming hotel. Architecture is warm and inviting. The staff, friendly and attentive, but not overly so. The bed, nirvana.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hit a home run

Posted Feb 22, 2015
Hotel is beautiful and Jackie at the front desk was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bainbridge Island

One day in Seattle

Posted Feb 17, 2015
Cons: In-room safes would be useful
Location: A plethora of interesting restaurants in the immediate area
We live on an island in Puget sound and had to stay at a hotel near a hospital in the city for an elective procedure. The Sorrento is one block from the hospital so an obvious choice. We were surprised by the graciousness of the staff, the public amenities and the comfort and cleanliness of the room. We will be staying there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Castro Valley, CA

Classical Comfort

Posted Feb 14, 2015
Liked the designer toiletries and bedding. Victorian reception area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scottsdale

Incredible Hotel and Staff

Posted Feb 9, 2015
Location: In the heart of Seatlle, tons to do and all within walking distance
This was one of the best Hotel experiences I have ever had. From the first moment I arrived and was greeted cheerfully by the Concierge through checkout I was not once disappointed by the facilities or staff. Truly a one of a kind hotel and experience, I can't wait for my next visit.
2 out of 5
by A verified traveler

Old school hotel center city

Posted Feb 2, 2015
Pros: The ambience
Cons: Noise level; people were in the hallways and loud. Room temperature was hard to control.
Location: Edge of downtown and Capitol Hill. Lots of food and shopping close.
Hotel staff were helpful and pleasant. Hotel room was very small, hot and very noisy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Lovely old hotel

Posted Jan 30, 2015
The Sorrento is a lovely old hotel with excellent service and a great central location. It's convenient to everything. The staff is wonderful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, OR

Beautiful hotel with lots of history!

Posted Jan 26, 2015
Pros: The staff, beds, robes, terrace pretty much everything!
Location: It's downtown Seattle so it's near everything!
Upon arriving at the hotel my husband and I were upgraded to their honeymoon suite. The room was beautiful! The bed was the most comfortable hotel bed I've ever slept in and the sheets felt like silk. Our room had a beautiful terrace with a table and chairs with a beautiful view too! We ate in the restaurant downstairs and the food was delicious! The staff were great from the valet to the front desk to the restaurant staff everyone was very friendly.
2 out of 5
by A verified travelerfrom Seattle

Posted Jan 3, 2015
Pros: The service.
Cons: As noted above.
Location: I went to work and my wife went home.
Having viewed the hotel for a number of years, I understood it to be recommended by many people. I understand, however, the hotel is closing soon for an extensive renovation. I would recommend they address the issues of noise through sweeky floors, hearing someone walk above your room and voice noise through the walls or in an air shaft. Thursday, January 1st, with plans to go into work Friday, we were kept awake until after 1AM by a person on a cell phone calling business friends. After notifying the desk, they said they would help by listening from the hallway on our floor. They returned our call 10 minutes later saying they thought the voice noise was through an air shaft and there wasn't much they could do about it. We doubt they even checked, however, the "voice" stopped about 15 minutes later as our phoner said "...goody by (to) Gerald."
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
Loved the Sorrento. I was visiting a friend in Swedish Hospital, just a couple of blocks away, and I booked the Sorrento because of its proximity. I was so pleased to discover it was such a gem! Great service, lovely downstairs bar, live music in the lounge, excellent room ... an overall lovely experience.