Ratings based on 646 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from London

Posted Jul 31, 2015
Great place to stay, located at the very heart of Bellevue
3 out of 5
by A verified traveler from olympia wa

not worth the price

Posted Jul 28, 2015
Pros: Location. Attended arts festival
Cons: $ price needs to equal value. I will certainly pay for value.
Location: Shopping mall across the street. Annual arts festivals across the streets. Restaurants close
Service was so so. We could not get the room temperature to something comfortable. Took all night to cool down.. side door handle to building fell off in my hands! Long waits at check in. Shower pressure low on 10th floor.I paid $406 for one night. Not impressed at all.
1 out of 5
by A verified traveler from Los Angeles, CA

Really poor customer service

Posted Jul 19, 2015
Pros: My experience with the staff have perpetually ruined my experience here.
Cons: Staff TRAINING on CUSTOMER EXPERIENCE and basic common sense manners to treating people with dignity!
This was easily the worst hotel experience that I have ever had. The hotel conicidentally happend to be having a sports team staying in their hotel at the same time and often employed draconican measures on some of its other guests including my person: 1. I was asked not to sit in the lobby area (even though the space was not ofifically reserved for the sports team) to not "interfere" with the sports team. I explained I had no interest in autographs or pictures, but (Alyssa - I think it was) asked me repeatedly why I was sitting in the lobby and made it clear she preferred me not to be there. 2. I was informed that upon check-in, I had to immediately leave the hotel, even though I had 5 hours until my flight of Seattle. I asked why, and I was told that immediately I check out, I could no longer have the common courtesy of waiting for a couple of hours in the lobby or general areas until I could head to the airport. The attitude of the staff was often disgusting to say the least. What a horrible experience.
2 out of 5
by A verified traveler from Bellevue

Decent location, old everything else

Posted Jul 18, 2015
Pros: Location and pleasing people at the reception.
Cons: This hotel needs major renovation inside.
Location: Goto Din Tai Fung and the Bellevue mall. Bellevue Museum closeby.
The hotel was right in the Bellevue downtown so served my business need well. It was disappointing that the room, bedding and towels were so old. No water in the room made it worse. Would have been great to have got the SPG floor given i am the SPG privilege member but to no such avail.
4 out of 5
for Everyone
by A verified traveler from Vancouver, BC

Convenient, close to shopping

Posted Jul 16, 2015
Pros: the beds are always good
Cons: noticed a bit of dirt underneath the bed sheets. Looks like chocolate smear or something. Didn't notice it until we were about to leave
Location: shopping, convenient location
One of the best hotels in Bellevue as always. Close to shopping, good stop if you are stopping near seattle and don't want to stay in Seattle. Bellevue feels a lot safer than in Seattle. Right next to the Bellevue Square Mall, park in the underground parking (pricing is steep during the week, free on weekends) and just want over to the Bellevue Square Mall or Lincoln square for shopping/food. If you need groceries, there is a 24hr QFC store within 5 minutes walking distance
5 out of 5
for Everyone
by A verified traveler from oregon

Clean and nice

Posted Jul 9, 2015
Cons: Wifi wasn't free.
I love the room. It was clean and comfy. Definitely will recommend it.
2 out of 5
by A verified traveler

outdated rooms

Posted Jun 8, 2015
Pros: staff
Cons: room quality
our original room was an odd shaped cube with furniture from the 80s, a tiny TV and visible stains on the bedspread. we asked to be moved to a different room, the staff was friendly and did move us to a new room. The room was better but still not what I expected, was underwhelmed.
5 out of 5
for Everyone
by A verified traveler from Oregon

weekend trip

Posted Jun 7, 2015
My daughter and I were staying in Bellevue for a family weekend.our check in was easy the clerk was very friendly and helpful, giving us dining ideas for the area. The hotel is centrally located, great for shopping, dining, and exploring. The room was spacious, and the bed was so comfy. The workout room has lots of equipment, headsets, water, everything we needed for a great workout. would definitely stay there again.
4 out of 5
for Everyone
by A verified traveler from las vegas

Great stay.

Posted Jun 6, 2015
Nice hotel. Price was better than anything in Seattle, but still close enough to access downtown and other areas of the city. Parking was free on Fridays and Saturdays, so that saved me $50. Tons of shops and restaurants within walking distance. I wasn't thrilled by my room service meal or the high price I paid for a mediocre salad, but otherwise, I'd stay here again.
4 out of 5
for Everyone
by A verified traveler

Just weekend getaway

Posted Jun 1, 2015
Want to relax after a couple of weeks of hectic schedule. Unfortunately, the hot tub is out of order.. It would be nice if they informed you right away. Even in your search engine. I felt that Ive been deceived about this. But, overall, still a nice place to stay.