Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
87% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Ok for the price considering is close to sedona

Posted Aug 4, 2014
We Could find Any other room with two queen beds available. The room had that old smell, beds were not very comfortable but at least we had a place to stay and complementary breakfast
4 out of 5
Recommended
for Getaway With Friends
by Jim

This traveler left a rating score only Posted May 13, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by MJ from Thousand Oaks, ca

Front desk clerk on check in went out of her way

Posted Apr 27, 2014
Pros: Towels were fluffy, coffee in room good, great internet access.
Cons: Repave parking lot
Location: 8 miles from Jerome lots to do
:Very nice experience, great staff, yummy breakfast, good restaurant on site, Will stay here again.
5 out of 5
Recommended
for Families
by Barrier from Phoenix

Service

Posted Apr 22, 2014 on Hotels.com
Room was clean. Nice to have microwave and fridge. Left my iPad when I checked out and was able to retrieve it easily.
Comment from Hotel Management
Jun 28, 2014 by Candy, Hotel Management
Thank you for taking the time to give us a review! It's always nice to hear something good. Hope to see you again soon.
2 out of 5
by A verified traveler from Arizona

Was there anything nice?

Posted Apr 21, 2014
Pros: Zip. Way overpriced for what you get.
Cons: Everything
Location: A little out of the way, but not too bad as the town is small.
The a/c only stayed on for 4 minutes and then automatically shut off, mirrors were dirty, shower was dirty (both floor of tub and wall of tub), could not dial another room as the numbers would stick, person on the desk could have cared if we stayed or not. Probably the worst was the food area. There was a door open to a storage type area that food was between the warm food and where you got your juice and it was filthy. The food that should have been kept warm was cold (eggs, gravy & potatoes).
Comment from Hotel Management
Apr 22, 2014 by candy, Hotel Management
I do not see any comments about your stay in our system. Did you report the AC problems? The AC is controlled by the guest. It will kick on and off as is set by temperatures. Sorry for your experience. If room was unacceptable, best to report immediately to have corrections done. Dirty tubs are not the normal. We take pride in being #1 for hotel cleanliness.
3 out of 5
by A verified traveler

Very clean, cheap accommodation

Posted Apr 20, 2014
Pleasantly surprised by how clean the room was....also bed super comfy. It was not fancy...had to be 3 decades since fixtures had been replaced. Also, the door didn't open easily....total fire hazard. The staff was awesome though.
Comment from Hotel Management
Apr 22, 2014 by candy, Hotel Management
Thanks for the comments. Door has been fixed.
Comment from Hotel Management
Apr 22, 2014 by candy, Hotel Management
Thank you Thank you Thank you. It's nice to have a great comment! We take pride in being the #1 hotel for cleanliness.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was close to all the activities that we had

Posted Apr 14, 2014
Location: Lots of activities to keep us busy
Hotel staff were very friendly upon check in. Water temperature in the shower had to be adjusted, water was very hot.
Comment from Hotel Management
Apr 14, 2014 by candy, Hotel Management
Thank you for your review. Please come again.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Good clean place to stay for night

Posted Apr 1, 2014 on Hotels.com
Not sure about bad reviews. This place was about 15 min from Sedona and much cheaper than anything in Sedona. The bed was comfortable, room was typical for these 3 star hotels. There was enough room. Unfortunately breakfast ended at 9 so I missed it and can't comment. There is not much in the area as Cottonwood is rather sleepy but I was visiting Jerome that day anyways which was only a few miles away. I recommend this place as a cheaper alternative to those exploring the Sedona area.
Comment from Hotel Management
Jun 14, 2014 by Candy, Hotel Management
Thanks! Appreciate this very much.
1 out of 5
Recommended
by A verified traveler

not a good experience for 100.00 a night

Posted Feb 26, 2014 on Hotels.com
this is the worst hotel i have been at where i spent over $100.00. Vary out dated, front check in clerk was vay unprofessional. If i spend over 100.00 i expect a tv that is newer than 20 years old. The hot tub was was so dirty i would not let my gold fish swim in the water.
Comment from Hotel Management
May 17, 2014 by Candy, Hotel Management
Pool and hot tub are closed during winter months. Not available for humans or fish. A $100 per night is very reasonable compared to our neighboring towns. We are renovating and replacing TVs as we can. Until then, the TVs in some rooms are older but have great pictures.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice!

Posted Feb 25, 2014 on Hotels.com
Hotel staff were all wonderful. Nice, quiet building location. The beds were great, very comfortable, and not too soft which is a rarity these days at hotels. Slept really great. Thank you! :-)
Comment from Hotel Management
May 17, 2014 by Candy, Hotel Management
Thank you so much for the wonderful review. Hope to see you again soon!